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A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restauran

What the successful Head of Customer Success will bring to the team. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m‑£10m ARR range.

The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. Candidates should possess strong leadership skills and a commitment to customer experience.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. Proven track record leading large teams in varying locations with a mixed ratio of permanent/temporary employees an

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Lead and mentor a team of Customer Success Managers. Knowledge of customer success best practices an

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

History of successful deployments recognised as reference accounts. Strong understanding of NHS politics, procurement and stakeholder dynamics. At Lyrebird, we don’t just write code — we help shape the future of the human experience.

Head of Customer Operations – Financial Data Vendor.

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. If you are passionate about making a tangible impact and being part of a dynamic start-up, this position is for you. This role, reporting directly to the Founder/CEO, includes man

Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experienc

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

Recruit, mentor, and lead a high-performing team of Customer Success Managers. We are looking for a strategic leader to take Customer Success to the next level. Act as the Voice of the Customer to the Product team to influence the roadmap.

As the Head of Customer Success in our contact centre, you will lead the strategic direction, operational execution, and cultural development of our Customer Success function. Define and execute the Customer Success vision, aligning with business goals and customer needs. Translate insights from Voi

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. A minimum of 25 days of PTO per year. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. The successful candidate will combine strong technical accounting expertise with commercial insight and the ability to influence decision-making across non

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

Interlock with Anthropic's EMEA direct sales field, with Customer Success Managers on the customer‑side health of joint accounts, and with the EMEA alliances organization that owns the executive relationship with strategic partners in the region. A focused fraction of them will become great – th

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Track, analyse, and report on key client success KPIs. Client Success, Account Management, or similar roles within.

Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Operations, this role ensures a seamless, data‑driven, future‑ready post‑sale support experience that drives customer satisfaction, retention, and product adoption. We are seeking a Global Head of Customer Su

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Gofractional is seeking a Fractional VP of Customer Success located in Greater London. You will partner with the CEO and leadership team, leading the Customer Success function to enhance customer value delivery and drive retention. Ideal candidates will have project-based leadership experience, a st

JobsinED Ltd is seeking a Head of Business Studies for a dynamic Hackney school.

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The ideal candidate possesses proven experience in leading customer success or account management within a SaaS environment and has a strong commercial mindset. The package includes

Join a dynamic organization that values innovation and customer success. A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in te

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. A spacio

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. As Head of Content, you will be responsible for end-to-end content development — from market research and programme creation to speaker acquisition and on-si

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom