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Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions. Head of Customer Experience to lead and enhance the

Principal Accountabilities Customer Acquisition Strategy and Growth Own and deliver the overall customer acquisition strategy across all channels Drive demand generation to meet business targets and clinician capacity * Identify and unlock new growth opportunities through testing new channels an

Are a Head of CS or VP of CS at an early‑stage SaaS business right now. They need a VP of Customer Success who sees that and thinks: "That's mine. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.

Job Search Place Limited is seeking a Director of Customer Success for EMEA to lead and scale post-sales initiatives. A proven track record in Customer Success within SaaS and leadership experience managing teams is essential. The position offers competitive salary and benefits, including equity, he

Head of Customer Success to lead a high-performing Customer Success function within a fast-growing SaaS business. As Head of Customer Success, you'll be responsible for leading the post-sale customer journey, ensuring customers maximise value from the platform while creating predictable and scalable

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI. Co‑deve

With 10+ years of experience in Customer Success, you will engage strategically with customers and guide your team's success. Frontify is looking for a Director of Customer Success to lead operations across NEU and ROW. The role offers a hybrid model, allowing two days per week in our London office.

Annapurna is seeking a Customer Success Director in Greater London to lead the global customer success function and maximize value for clients. The ideal candidate will have a strong SaaS background, experience with hardware deployments, and a passion for improving customer experiences in the hospit

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Act as the voice of the customer acros

Thyme is seeking an experienced Head of Customer Success to lead a thriving Customer Success function. In this role, you will manage a team of Customer Success Managers and collaborate across departments to enhance customer outcomes, ensuring they derive maximum value from the platform. The successf

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

IG Index Limited seeks a Head of Customer Experience to drive transformation in customer service globally. The ideal candidate possesses 10+ years in customer service, demonstrated expertise in digital and AI integration, and the ability to lead change in a dynamic environment. You'll define a custo

Limelight Health is seeking an exceptional leader to drive world-class customer care for Wise's highest-value customers in the UK. You'll establish and lead a global support structure, ensuring operational excellence and regulatory compliance while enhancing customer resolutions and retention. The i

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. Join AlphaSense and be part of a dynamic team focused on empowering professionals with AI-driven market intelligence. The ideal candidate will have over 10 years of experienc

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. Extensive Leadership Experience: 10+ years in customer service, customer operations, or customer success, including at least 5 years in senior leadership roles overseeing large‑

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Track record of building or scaling a membership / rewards programme and driving retention, frequency and CLV. Hands-on experience with reward mechanics (points, cashback, tiers, offers), plus segmentation and personalisation tied to revenue. London (hybrid, max 2 days in office).

Vanta is seeking a Director, Commercial Customer Success to own and scale their Commercial Customer Success function, defining strategies and ensuring customer retention. You'll be part of ensuring customers achieve their desired outcomes from Vanta's solutions. This role offers a competitive salary

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. Own client retention: set and execute a retention strategy that drives best-in-class renewals across regions and client segments; build

Head of Search+, Large Customer Sales, UKI. You bring a passion for sales, knowledge of online media, and a commitment to maximize customer success. You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions o

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Act as the voice of the customer acros

Are you ready to elevate decision‑making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI‑first approach to report

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. Operating at the intersection of Customer Success, Product, Engineerin

ISS STOXX is searching for a strategic leader to head the Client Success organization. The ideal candidate will have over 10 years of client-facing experience, particularly in leadership roles, with a strong focus on capital markets. Exceptional communication and collaborative skills are crucial for

Success Matcher Recruitment is seeking a Head of Product Growth to scale our product-led acquisition engine. The ideal candidate will have over 5 years of experience in Product Growth, proven success in referrals, and strong analytical skills.

Job Search Place Limited is looking for a strategic leader for their Client Success organization in Greater London. The ideal candidate should have over 10 years of experience in client-facing roles, strong commercial acumen, and deep expertise in capital markets and sustainable investing.

Postman is seeking a Customer Success leader to define regional strategies and build a high-performance organization focused on API collaboration and customer value realization. The role demands extensive experience in SaaS and leadership in customer success. Responsibilities include driving custome

The ideal candidate will have 8-12+ years of experience in customer or commercial excellence roles within the pharmaceutical sector, along with a strong understanding of CRM and marketing automation. Novartis UK is seeking a Customer Excellence Head to lead omnichannel content activation and custome

Meritt is looking for a VP of Customer Success to lead the company’s customer success strategy from the ground up. The ideal candidate is currently a Head of CS or VP of CS in a SaaS business, ready to build structure in a high-growth environment. The position offers a competitive salary of £110k

We are seeking a senior technology leader to serve as the Head of IT Service to transform and manage IT operational service delivery across Thomas Miller. Define and deliver a customer-first service strategy, shifting the focus from technical uptime to user productivity and satisfaction. Identify an

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

LLOYDS BANKING GROUP is seeking a Lead Customer Journey Manager in London to enhance lending journeys for customers and colleagues. With over 5 years of experience in customer journey design and team management, you will oversee journey specialists and collaborate with cross-functional teams. The ro

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Proven record of building greenfield delivery functions into scalable operations.

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The ideal candidate has a strong B2B SaaS background and excels i

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. Own client retention: set and execute a retention strategy that drives best-in-class renewals across regions and client segments; build

All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. The ideal candidate will have significant experience in Customer Success leadership, a strong background in software, SaaS, or AI/ML companies, and the ability t

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

This role sits at the heart of the customer operation and would suit someone who combines:. Improve the customer experience and be the customer champion. Been the champion of the customer journey (a must).

Leads client success strategy, processes, and team to ensure clients maximize value from products and services, driving satisfaction, retention, and growth.

Lead customer operations, driving service performance and customer experience.