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Senior Conversion Rate Optimisation (CRO) Manager Salary Range: £50,000 – £60,000 plus performance Bonus Hybrid Tangmere, West Sussex, or fully Remote About Us We are the clear market leader in our sector and one of the fastest growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and facilitate the purchase of thousands of vehicles through our high traffic websites and nationwide operations. We have now launched across the United States, with multiple states already operational and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting-edge technology. We are not a speculative startup. We have been established for over 15 years, are highly profitable, and have achieved this scale without external funding. Our target is bold: we are working towards a billion-dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities. The Role: Delivering Conversion Optimisation at Scale Reporting to the Head of CRO, you will play a key role in supporting delivery of the UK and US CRO roadmaps, helping drive optimisation initiatives that contribute directly to business growth objectives, bookings and commercial performance. This is a highly hands-on role spanning experimentation, analytics, UX optimisation, customer journey design, CRM optimisation, sales-assisted conversion and commercial performance improvement. You will work closely with the Head of CRO, Marketing, Product, Engineering, Data and Sales teams to identify opportunities, prioritise initiatives and deliver measurable business impact. Key Responsibilities Experimentation & Testing Ownership • Own significant elements of the CRO experimentation roadmap., • Develop hypotheses based on customer behaviour, analytics and business objectives. • Run A/B and multivariate testing programmes., • Analyse results and communicate findings., • Support delivery of the wider CRO roadmap and agreed optimisation objectives., • Prioritise experimentation activity based on commercial impact, customer insight and business goals., • Build and maintain a structured experimentation backlog. End-to-End Conversion Optimisation • Analyse customer journeys from first website visit through to completed booking., • Identify friction points and conversion opportunities., • Improve lead generation, engagement and booking conversion rates., • Support optimisation of both online and offline customer journeys., • Support initiatives that improve performance across the full customer journey, from initial enquiry through to booking, collection and customer experience. Website & On-Site CRO • Optimise landing pages, forms, funnels and user journeys., • Produce wireframes, user flows and journey maps., • Work closely with developers and designers to implement improvements. Omni-Channel Optimisation • Improve performance across website, phone, SMS, email, WhatsApp and live chat., • Test messaging, timing and communication strategies., • Support seamless customer experiences across channels. Sales & Offline Conversion Optimisation • Analyse lead routing and follow-up processes., • Improve sales-assisted conversion performance., • Support optimisation of scripts and customer communication journeys. Data, Analytics & Insights • Write SQL queries and interrogate large datasets., • Build dashboards and reporting frameworks., • Translate data into actionable recommendations. Technology & Tooling • Work within CRO, analytics, CRM and experimentation platforms., • Support tracking, attribution and measurement improvements., • Identify opportunities to leverage AI, automation and emerging technologies to improve customer experience, conversion performance and operational efficiency. Cross Functional Collaboration • Work closely with Marketing, Product, Engineering, Data and Sales teams., • Ensure optimisation initiatives are delivered effectively and at pace. Reporting & Continuous Improvement, • Report on experimentation outcomes and business impact., • Contribute to a culture of continual optimisation and learning., • Ensure optimisation initiatives are measured against meaningful commercial outcomes including bookings, collections and revenue contribution where appropriate. • Support delivery and reporting of CRO-related OKRs across UK and US operations. What We're Looking For • 5–8+ years' experience in CRO, Growth, Product Optimisation or a similar commercially focused role., • Proven experience owning experimentation programmes., • Strong understanding of conversion psychology and customer behaviour., • Hands-on experience running A/B testing programmes., • Strong analytical capability and commercial awareness., • SQL skills and confidence working with large datasets., • Strong UX intuition and customer journey understanding., • Experience working closely with developers and technical teams., • Experience within lead generation businesses highly desirable., • Experience optimising sales-assisted customer journeys highly desirable. • Excellent communication and stakeholder management skills., • Comfortable operating in fast-paced, entrepreneurial environments., • Experience working within an OKR-driven or performance-focused environment., • Experience using BI and reporting platforms such as Power BI, Looker, Tableau or similar., • Strong commercial mindset with the ability to balance customer experience improvements with business outcomes. Location and Flexibility Our offices are based on the South Coast (Tangmere and Portchester). The role can be office based, hybrid, or fully remote for the right candidate, with quarterly in-person collaboration sessions encouraged. Why Join Us? • Competitive salary and performance-based bonus., • Significant ownership and autonomy., • Exposure to one of the largest lead-generation operations in the UK automotive sector., • Opportunity to help shape and scale optimisation across both established UK operations and a rapidly growing US business., • A culture that rewards initiative, pace and performance., • Growing international footprint and exciting long-term growth plans., • Opportunity to work directly with senior leadership on high-impact growth and optimisation initiatives. Benefits and Perks • Comprehensive pension package., • Wellbeing and employee support programme., • Discounted gym memberships and on-demand GP service., • Retail and leisure discounts across major brands., • Regular team events, summer and Christmas parties. • Free food Fridays and fresh fruit available for staff working on site., • Free on-site parking., • Discounted garage services for vehicle owners., • Counselling and financial assistance helplines

Senior Commercial Data Analyst Hybrid Tangmere, West Sussex, or fully Remote £50k to £65k plus Performance Bonus About Us We are the clear market leader in our sector and one of the fastest growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and facilitate the purchase of thousands of vehicles through our high traffic websites and nationwide operations. We have now launched across the United States, with multiple states already operational and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting-edge technology. We are not a speculative startup. We have been established for over 15 years, are highly profitable, and have achieved this scale without external funding. Our target is bold: we are working towards a billion-dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities. The Opportunity Reporting directly to the Head of Data, Pricing & Commercial Analytics, you will play a key role in helping the business make smarter, faster and more informed decisions through data. You will work across Product, Marketing, Commercial, Operations and Leadership teams, translating business questions into meaningful analysis, reporting and actionable insight. You will be comfortable navigating large and complex databases, understanding business logic, identifying edge cases and ensuring stakeholders can trust the data that drives decision making. This role would suit a commercially minded analyst who enjoys solving complex problems, challenging assumptions and continuously improving the way data is used across an organisation. Key Responsibilities • Develop a deep understanding of our products, systems, customer journeys and operational processes., • Translate business requirements into robust reporting, analysis and data solutions., • Design, build and maintain reporting suites, dashboards and visualisations using Power BI or equivalent BI platforms., • Investigate data discrepancies, reporting issues and stakeholder queries, identifying root causes and implementing long-term fixes., • Work with stakeholders to define metrics, KPIs and reporting frameworks., • Analyse large datasets to identify trends, opportunities and areas for improvement., • Support the design and implementation of new data models and reporting structures., • Collaborate with developers and product teams to ensure data is captured and structured effectively., • Validate calculations and business logic to ensure reporting accuracy., • Identify edge cases, anomalies and data quality issues before they impact business decisions., • Drive continuous improvement in reporting processes, automation and data accessibility. Knowledge & Experience Required • Advanced SQL experience including complex joins, CTEs, window functions, subqueries, aggregations and query optimisation., • Experience working within mature and complex database environments., • Ability to confidently navigate unfamiliar systems and understand how data flows between applications., • Strong Power BI experience or equivalent business intelligence platform., • Experience building dashboards and reports with a strong focus on usability and stakeholder adoption., • Experience debugging data issues and resolving reporting discrepancies., • Experience gathering requirements and translating business questions into meaningful metrics and reporting., • Exposure to software development, programming or scripting languages such as Python, PHP, JavaScript or similar., • Comfortable working with statistical concepts and applying them to real-world business problems., • Strong understanding of data validation, reconciliation and quality assurance. Person Specification • Highly analytical with strong attention to detail., • Naturally curious and enjoys solving complex problems., • Able to identify inconsistencies, edge cases and logical flaws. • Commercially minded and capable of challenging assumptions., • Self-motivated with excellent time management skills., • Comfortable learning new tools, technologies and methodologies independently., • Strong communication and stakeholder management skills., • Organised, methodical and dependable., • Positive, pragmatic and solutions focused. Why Join Apex8? • Opportunity to join one of the fastest-growing technology-led businesses in our sector. • Work alongside experienced leaders and a high-performing data team., • Influence key commercial and product decisions across the organisation., • Excellent company culture., • Ongoing learning and development opportunities., • Company pension scheme., • Employee benefits programme., • Company social events and team activities

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

About The Role We're looking for an exceptional Head of Customer Experience to lead the development and delivery of our Customer Experience strategy, shaping how we listen to customers, improve services and build a strong customer culture across the organisation. Key Details * Head of Customer Exper

Principal Accountabilities Customer Acquisition Strategy and Growth Own and deliver the overall customer acquisition strategy across all channels Drive demand generation to meet business targets and clinician capacity * Identify and unlock new growth opportunities through testing new channels an

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

The position offers an OTE of £70,000 along with various company benefits including pension and discounts on services. The role demands a proactive leader who can drive the sales team to achieve outstanding results and exceed customer expectations. You will manage the sales process, support your te

Meritt is looking for a VP of Customer Success to lead the company’s customer success strategy from the ground up. The ideal candidate is currently a Head of CS or VP of CS in a SaaS business, ready to build structure in a high-growth environment. The position offers a competitive salary of £110k

Senior Manager of Customer Success based in London. Your responsibilities include mentoring a team of CSMs, driving customer retention and expansion, and establishing data-driven frameworks. You will lead and scale the UKI team to ensure customers achieve measurable value and long-term success.

Luminary Bakery is seeking a Head of Sales and Customer Relations to drive revenue growth across B2B and direct channels. This position offers a salary of circa £55,000 annually and requires work in Hackney with some remote flexibility. This senior role requires strong leadership in operational imp

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The House of Bruar is seeking a Head of Customer Service to lead a dedicated team and enhance mail order experiences. The successful candidate will have a strong leadership background in e-commerce or retail, a passion for exceptional service, and a strategic mindset to drive the team's success. Thi

The position offers a range of benefits including 33 days of annual leave, retail discounts, and a company pension scheme. Group 1 Automotive is looking for a Head of Business for Volkswagen New Southgate. With proven leadership experience, strong communication skills, and a full UK driving license,

Salesforce (or equivalent CRM) and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, an

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, traini

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Our head office in Pancras Square offers us the strongest possible platform to transform the lives of patients, as the country’s leading biopharmaceutical company. AstraZeneca UK is looking for an outstanding Head of Digital Customer Engagement to lead one of our most critical commercial transform

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. The successful candidate will combine strong technical accounting expertise with commercial insight and the ability to influence decision-making across non

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback initiatives across all interaction points. You will be accountable for ensuring that customer interactions reflect the brand's values of freshness, quality, and comfort. The ideal candidate will possess hands-on

CSG Talent is looking for a Head of Customer Service and Operations based in Kent. This role is essential for leading the customer service function to ensure high standards of support and operational delivery across the business. You will oversee daily operations, manage a team focused on customer s

Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including bu

This role offers flexibility to work in a way that suits you, whether that’s in‑office, hybrid, or remote. Lead and develop a team of CSMs and AEs across EMEA, AMER, and APJ, building a culturally commercial and customer‑focused team. Navigated product transitions or platform migrations with c

You will lead a team to achieve sales targets and maintain high customer service standards. The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management.

The ideal candidate will have over 15 years of experience in Client Success roles, with a strong track record of building successful teams. Smokeball UK is seeking a Head of Client Success to lead and scale the post-sales organization. The role offers a dynamic work environment, competitive salary,

This role offers flexibility to work in a way that suits you, whether that’s in‑office, hybrid, or remote. Leading and developing a team of CSMs and AEs across EMEA, AMER, and APJ, building a culture that is as commercially sharp as it is customer‑focused. You have strong commercial negotiatio

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

The Independent is seeking a Head of Customer Retention to lead the strategy for maximizing subscriber engagement and reducing churn. This role involves collaboration across teams to drive sustainable growth while advocating for the brand's values and maintaining a high standard of communication wit

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

Limelight Health is seeking an exceptional leader to drive world-class customer care for Wise's highest-value customers in the UK. You'll establish and lead a global support structure, ensuring operational excellence and regulatory compliance while enhancing customer resolutions and retention. The i

Head of Customer Relationship Management (CRM). This strategically important leadership role shapes how we connect with customers across every stage of their journey – bringing together data, insight, technology and creativity to deliver smarter, more personalised experiences. Work at the heart of

Own It: Lead the CX and CRM agenda within Consumer Growth, including the creation and launch of a new loyalty proposition and ownership of key communications channels. Align and energise your team of four around clear goals, ways of working and development. CRM, communications channels & lifecycle p

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. Extensive Leadership Experience: 10+ years in customer service, customer operations, or customer success, including at least 5 years in senior leadership roles overseeing large‑

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

Vistry Group is seeking a Head of Customer Service to lead our team at the Stratford office in Greater London. The ideal candidate will have extensive experience in customer service, particularly in the construction sector, alongside a deep understanding of NHBC requirements. This role involves ensu

History of successful deployments recognised as reference accounts. Establish customer engagement standards across demos, training, go live and support. Proven record of building greenfield delivery functions into scalable operations.

Freshminds is seeking a Head of Customer Excellence to lead the customer excellence agenda for a large transport and logistics firm in Greater London. The ideal candidate will have senior experience in customer service transformation, a strong track record of delivering operational change, and the a

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer

You will oversee team leadership, operational excellence, and customer advocacy, ensuring smooth customer journeys and high satisfaction metrics. LE300 Automation Anywhere UK Limited is seeking a Director of Premium Support to lead a high-performing team for the EMEA region. This hybrid role based i

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

The Head of Customer and Commercial Sales is a senior, hands‑on role responsible for driving revenue growth while ensuring the customer and fulfilment engine operate smoothly, accurately and with care. Set and uphold standards for customer communication, response times, tone, accuracy and professi