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Evolve is partnering with a global healthcare organisation to recruit 2 SFE Analysts to join their Commercial Excellence team. This is a fantastic opportunity to work closely with Sales, Marketing, and Finance teams to deliver impactful Sales Force Effectiveness initiatives, commercial analytics, and data-driven reporting. Working with platforms including Salesforce, Veeva CRM, and Microsoft Power BI, you’ll play a key role in driving commercial performance and supporting strategic business decisions within a global organisation. These opportunities include both a permanent position and a 12–18-month contract role covering a secondment. The roles operate on a hybrid basis, with an expectation of approximately 3 days per week onsite at our client’s Head Office in the North West of the UK. Why Apply? Excellent Salary & Benefits - A competitive starting salary depending on experience, plus bonus, pension, and more! Greater Impact - Work in a specialised team where your contributions visible and directly shape the company’s success. Job Stability – Thrive in one of the industry’s most resilient and future-proof organisations. Ideal Requirements for the SFE Analyst • 5+ years’ experience as a Commercial Analyst within the Healthcare or Pharmaceutical industry (or a similar highly regulated commercial environment), with a strong track record of delivering actionable business insights and supporting commercial strategy., • Proven expertise in data automation, data integration, and reporting, including the ability to connect internal and external data sources, streamline data flows, and develop impactful dashboards and visualisations using Microsoft Power BI., • Demonstrated experience managing Sales Force Effectiveness (SFE) activities, including administration and delivery of Incentive Compensation (IC/SIP), Sales Targeting, Segmentation, and Targeting cycles., • Strong systems and project management capability, with hands-on experience using platforms such as Veeva CRM, Salesforce, Microsoft Azure, and broader Microsoft applications to support commercial operations and business transformation initiatives. Role Responsibilities for the SFE Analyst • Lead key Sales Force Effectiveness (SFE) initiatives - Partner with Sales, Marketing, and Finance teams to deliver Sales Targeting, Segmentation, and Incentive Management programmes that drive commercial performance and revenue growth., • Deliver impactful commercial insights and reporting - Create dashboards and analytics that provide Sales and Marketing teams with clear visibility of sales performance, forecasts, market trends, and customer activity., • Enhance CRM and reporting capabilities - Support improvements and new functionality within Salesforce and Veeva CRM to strengthen reporting, user experience, and business value., • Drive data automation and continuous improvement - Identify opportunities to improve forecasting, targeting, reporting, and analytics through smarter use of data and automation., • Support strategic Commercial Excellence projects - Work closely with cross-functional teams on initiatives that improve processes, reporting, and overall commercial effectiveness. Recruitment Process 2 stage interview process Connect with a hiring manager and team who are committed to guiding your career and helping you make an impact. Excited to learn more? Click apply or reach out to the Pharmaceutical recruitment team for full details! Application Process Evolve Selection acts as a recruitment partner on behalf of our clients. All applications are reviewed by our specialist consultants and assessed against the specific requirements of the role. Suitable candidates will be contacted for an initial discussion before being introduced to the hiring client. We appreciate every application; however, due to application volumes, we may not be able to respond to all candidates individually. If you have not heard from us within 3 working days, please consider your application unsuccessful for this particular role, however we may contact you regarding future opportunities that match your experience in line with our privacy policy. Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic

Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We are seeking a Senior Manager (Design Engineering) to support the Head of Design Engineering in delivering departmental strategy and objectives. Based at our Capenhurst site, you will play a key leadership role within the Engineering & Design Authority (EDA), driving engineering excellence, innovation, and governance across the organisation. The UTD Engineering & Design Authority (EDA) is a global function responsible for: Plant Design and Engineering delivery Safety Basis of Design Design Assurance and Governance Engineering standards and best practice Learning and Development This function leads a multidisciplinary team of Suitably Qualified and Experienced Personnel (SQEP), delivering end-to-end plant design and engineering services across Urenco’s global operations. It also provides specialist engineering support to the COO organisation, including troubleshooting and debottlenecking activities to ensure assets operate in line with design intent. EDA plays a central role in driving innovation in plant design, developing new concepts, processes, and systems, and leveraging best available technologies to maintain Urenco’s competitive advantage. The function also defines and implements the Centre of Excellence for Design and Engineering. Strategic Context EDA is a key contributor to Urenco’s recurring ‘W’ strategic planning process, ensuring continuous refresh and alignment to address long-term challenges. Aligned to Urenco’s evolving strategy, five strategic building blocks guide the organisation: Maintain a strong customer base Defend and innovate the core business Shape and utilise regulatory frameworks Promote organic growth Create a winning team These underpin: Long-term ambition (5–15 years) Mid-term direction (3–5 years) Short-term priorities (12–24 months) What you’ll do: Support the Head of Design Engineering in managing a department of 75+ FTEs, delivering Urenco’s capital portfolio from a design and engineering perspective Lead and develop a multidisciplinary engineering team, including internal teams and external contractors, to deliver global design and engineering services Contribute as a member of the EDA leadership team, shaping and executing long-term strategies and operational plans Develop, implement, and maintain processes, procedures, and instructions to support plant design and engineering delivery (including QA systems) Lead the development and delivery of Front End Engineering Design (FEED), including conceptual and basic design for capital programmes Ensure all design projects are effectively planned, resourced, and compliant with regulatory and legal requirements Build and maintain strong relationships across UTD and Site Operations to enable knowledge transfer and successful project delivery Provide expert engineering support and advice for major and complex projects Drive value across the full asset lifecycle, ensuring safe, consistent, and optimised plant design solutions Maintain and develop critical engineering and technology capabilities to support competitive advantage What do you need to thrive in this role? Extensive knowledge of engineering design, ideally within the nuclear or similarly regulated industry Strong understanding of high hazard environments, safety frameworks, and regulatory requirements Awareness of market trends and developments impacting engineering and the wider business Experience in knowledge management, analysis, and prioritisation Proven ability to influence and manage stakeholders in advisory or support functions Demonstrated success leading engineering teams across international, complex environments Strong capability in managing customer expectations, prioritisation, and delivery to deadlines Experience developing and delivering short- and long-term departmental strategies Financial acumen, including managing and forecasting OPEX and CAPEX budgets Proven experience leading high-profile initiatives in challenging and changing environments Key Skills & Behaviours Communication and collaboration Leadership and people management Adaptability and problem-solving Strategic thinking and planning Financial and operational management What We Offer You More than just a job, we offer a future. More than just a place to work, we provide an opportunity to prosper. As an employee of Urenco you will receive: Generous Annual Leave: Starting at 25 days, increasing by one day every two years (up to 30 days), plus 13 additional flexible days. Option to buy or sell up to 5 holiday days. Family-Friendly Policies: A wide range of policies to support work-life balance and family needs. Bonus Scheme: A competitive bonus scheme based on company and individual performance. Pension Scheme: Defined contribution plan with up to 16% employer contribution. Private Medical & Dental Cover: Single coverage with the option to purchase additional benefits. Flexible Benefits: Life assurance, income protection, and other options tailored to your lifestyle, with tax and National Insurance savings. Training & Development: A focus on continuous learning, with personalised training packages to support your career growth, including mandatory health and safety courses. Security vetting Due to the nature of the industry that Urenco operates in, all personnel regardless of employment status working for Urenco are required to obtain security clearance at the level required for their role. Security clearances are assessed in accordance with regulations and official guidance issued by the relevant competent authorities for national security vetting. In certain circumstances, additional enhanced security clearance considerations apply to roles within Urenco owing to the particular activities that the Urenco Group undertakes in relation to uranium enrichment. Successful candidates will need to satisfy security requirements, and all offers of appointment are made subject to the successful approval of all checks initiated. Creating a diverse and inclusive workforce As a truly global company with a presence in the UK, USA, Germany, and the Netherlands, we know that our individual differences make us stronger. Putting people at the heart of our business, we strive to create an open and inclusive workplace that allows every voice to be heard and diversity to thrive. If you require any reasonable adjustments to the recruitment process, please let our talent acquisition team know. Because together, we are one Urenco. We are enriching the world. And enriching your future

Head of AI & Automation Hybrid: 1-2 days per week in the office (North West) Permanent Paying up to £100k + bonus + bens Experis are partnering with a large, well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations. This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience. What You'll Be Doing Defining and owning the organisation's AI and automation strategy, aligned to wider digital transformation goals Identifying, prioritising, and delivering high-value AI use cases across operations and support functions Leading the end-to-end delivery of AI solutions from proof of concept through to production Building, scaling, and developing a small in-house AI engineering capability Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage Defining and tracking ROI and success metrics across AI initiatives Leading training and change initiatives to embed AI across the workforce Experience Required Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks Experience building or scaling AI / data science teams Track record of delivering AI solutions into production environments, not just proof of concept Experience working with cloud platforms (Azure, AWS or GCP) Exposure to vendor-led delivery models and partner ecosystems Strong understanding of data governance, AI ethics, and responsible AI principles Experience in customer operations / contact centre environments would be highly advantageous Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly If you'd like to learn more, please contact Jacob Ferdinand at TPBN1_UKTJ

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. We are seeking a Global Head of Customer Support to lead, harmonize, a

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. You'll drive customer transformation and ensure success b

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Demonstrated ability to coach customer success professionals and systematically improve t

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

This role involves mentorship of a Customer Success team, driving adoption of Benchling's solutions, and managing key customer relationships. The ideal candidate will have 5+ years of Customer Success experience, a degree in Life Sciences, and proven leadership in a SaaS environment. Benchling in Gr

Are you ready to elevate decision‑making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. Deliver proactive assessments of customer service r

The successful candidate will drive operational excellence and customer satisfaction while coaching a team of specialists. Emphasizing on digital engagement strategies and customer lifecycle management, this role aims to foster a high-performing team aligned with NAVEX's values. Manager, Customer Ex

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Join Anthropic as a Manager of Customer Success to lead our EMEA team. In this role, you'll directly coach 5-8 Customer Success Managers, ensuring they drive exceptional value across our product portfolio including API, Claude. Your responsibilities include building scalable customer success process

Benchling is looking for a Customer Success Manager to lead and grow a team of Customer Success Managers in Greater London. The ideal candidate will have over 5 years of experience in Customer Success within SaaS, along with a Bachelor's degree in Life Sciences or Business. This role focuses on fost

A passion for customer success and effective communication skills are essential. WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. Join a dynamic company committed to maximizing customer growth in a high-growth environ

Edwards Employment Solutions Ltd is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid) to lead a high-performing team and enhance customer experience strategy. The ideal candidate will have leadership experience in Customer Success or Account Management, a strong focus on cus

The successful candidate will have extensive experience in Customer Success and a passion for customer advocacy, with a focus on operational excellence and team development. Cohesity is looking for a leader in Customer Success to oversee their EMEA organization. This role emphasizes improving custom

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

You’ll act as the central owner of three core areas: customer care, quality control, and health & safety, and you’ll define the standards, ensure they’re upheld, and step in when they’re not. We’re looking for a hands-on, technically qualified electrician to take ownership of customer expe

Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks. BoF is committed to providing an accessible environment for all applicants throughout any stage of the recruitment process, by removing any barr

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

You will be the main point of contact for a defined set of customers with responsibility for ensuring that those customers have a seamless journey from onboarding through to delivery, renewal and expansion. We are recruiting a Customer Success Manager to strengthen the experience of our business cus

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You excel at working with Product, Engineering, Customer Success, and Delivery to solve problems and drive systemic improvements. You deeply understand the high�

Job Search Place Limited in Greater London is seeking an experienced Head of Geography to lead a thriving Humanities faculty. A commitment to high standards and student success is essential, along with joining a supportive team dedicated to staff wellbeing.

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. In this new role, you will bring together the core customer functions across CRM, insights and customer services, to lead a new single customer function. As our Head of Custo

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

What You Will Do Customer Value Management Own the full CVM strategy, including activation, retention, cross‑sell, upsell, and lifecycle optimisation Develop and execute personalised customer journeys and targeted communication plans Increase customer engagement through data‑driven segmentation

Travel Requirement - Up to 40% travel domestic and international Requirements Required Qualifications 10–15+ years of progressive leadership experience in Customer Support or Technical Support within multiple SaaS organizations Proven success leading global, multi-product, multi-tier support organ

We are seeking a dynamic and visionary Head of English to lead our thriving department in Newham. You will inspire a love of literature and language, driving academic excellence and shaping the future of English education in our school. Lead, manage, and support a team of dedicated English teachers.

What You Will Do Customer Value Management Own the full CVM strategy, including activation, retention, cross‑sell, upsell, and lifecycle optimisation Develop and execute personalised customer journeys and targeted communication plans Increase customer engagement through data‑driven segmentation

Foster a culture of critical thinking and inquiry as Head of Psychology in our outstanding Newham school! We are looking for an enthusiastic and experienced leader to head our Psychology provision. Support the professional development of Psychology teachers (if applicable). We Offer: Competitive lea

About the role: The Head of Customer Success will lead the strategy, performance, and long-term success of our customer facing teams across InPost Newstrade, supporting our Managing Director. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically chang