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Role: Store Assistant Manager Location: Whiteley Job type: Permanent, Part-Time, 30 hours Reporting to: Store Manager About us Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. Role Summary Putting the customer at the heart of everything you do, you will support the Store Manager in commercially managing the store to maximise profitability through the retail plan. This includes driving sales, managing costs, and delivering our brand through the visual proposition. You will create a fun and inspiring atmosphere in line with our brand and culture, support the development of the team, and ensure the highest standards are maintained throughout the store according to company guidelines. Role Responsibilities • Lead by Example – Demonstrate exceptional standards of behaviour, ensuring the integrity of the brand is maintained at all times., • Customer Service Excellence – Drive and role model customer service standards to exceed customer expectations., • Team Development – Train, coach, and develop the team, supporting the completion of appraisals and performance reviews., • Commercial Decision Making – Analyse financial data and company strategy, leveraging local knowledge to maximise sales opportunities and exceed KPI targets., • Operational Efficiency – Ensure the store works within budget through effective scheduling, cost controls, and team productivity., • Retail Planning & Visual Merchandising – Successfully implement the retail plan and execute the visual proposition to company standards, including new season launches and floor moves., • Stock & Compliance – Oversee stock management, health & safety, office security, and loss prevention., • Communication & Coordination – Liaise effectively with Head Office to influence and maximise stock packages where appropriate., • Acting as Store Manager – Take on holding responsibilities in the absence of the Store Manager to ensure continued success in sales, standards, and team development., • Champion Social & Environmental Responsibility – Align with the company’s social and environmental mission and champion impactful actions. Skills and Experience • Previous management experience in a retail store (clothing desirable but not essential)., • Proven ability to work with KPIs, analysing commercial reports to support decision-making., • Strong experience in operational, stock, IT, and cash management., • Ability to lead, coach, and develop a team., • Strong planning and organisational skills., • Ambition and determination to succeed., • Ability to work productively in a high-pressure environment., • Confident in taking initiative and working independently., • IT literate with excellent interpersonal and communication skills. Role Competencies • Deliver excellent customer service, focusing on customer needs and satisfaction., • Align with the company’s social and environmental mission and champion impactful actions., • Proactively offer alternative ways for customers to buy across all channels., • Ensure the team is equipped with product knowledge and multi-channel sales skills., • Champion the FatFace vision and values, keeping the customer at the heart of decision-making., • Provide learning and development opportunities for team growth., • Build confidence through recognition and rewards., • Set and uphold appropriate standards of behaviour., • Communicate information effectively to ensure the team understands their role in store success., • Take ownership of personal development by reviewing appraisals and objectives regularly., • Use financial reports to make sound commercial decisions and identify opportunities for growth., • Drive conversion rates and transactions through proactive sales., • Use local knowledge and creativity to maximise sales opportunities., • Ensure budget efficiency through effective scheduling, cost control, and team productivity., • Conduct competitor analysis to identify market opportunities., • Support store profitability by managing P&L effectively. Key Contacts and Relationships: • Reporting to: Store Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store Team Development, • Stock Management, • Store Presentation & Visual Merchandising, • Customer Experience & Service Standards, • Compliance with Health & Safety and Security Procedures FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • O2 phone discount, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme

Job title Field Installation Engineer Function Installations, Field Operations Location Field based Reports to Installations Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that we take care of it. Youll support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs. This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites. We are investing in training and development for our Engineers with our new JLA Academy, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines. Key tasks • Install laundry & catering equipment as and when directed by the Installations team, • Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction, • Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy, • Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required, • Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency, • Maintain technical and system updates and releases as required, • Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job, • Support growth generation by submitting lead opportunities Service Delivery • Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction, • Manage on-site customer queries in a fair and courteous manner, • Handle any challenging situations with customers in a professional and courteous manner at all times., • Be responsive and cooperative and achieve the required tasks set Managing Health & Safety • To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times, • Report identified risks in line with H&S procedures, • Attend H&S training and briefings on a regular basis The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) • Skilled in installing laundry/ catering equipment, • Knowledge of electrical and plumbing work, • Proficient level of computer skills, • Good knowledge of the English language, both written and verbal, • Electrical installation qualification, • Gas Safe registered Experience (what you have done) • Experience of working in a customer-facing role, • Experience in a field based role, • Experience of managing challenging situations in a customer-facing role, • Experience of identifying selling opportunities in order to generate sales leads Personal qualities (the way you think and act) • Aptitude for practical work, • Good attention to detail, • Talent for solving problems, • Good communication and customer service skills, • Resourceful, with the ability to work independently, • Good time management skills, • Flexibility in support of the customer and business needs Qualifications • Full driving license, • Recognised qualification in a Gas Safe environment., • Recognised qualification Electrical installation JTRA1_UKTJ

Marketing Manager / Marketing Director – B2B SaaS We’re partnering with a scaling B2B SaaS company that’s entering its next phase of commercial growth. With strong product–market fit, an established sales engine, and significant investment behind them, they’re now looking for a strategic, commercially minded marketing leader to build and execute a world-class marketing function. This is a high-impact role where you’ll own the marketing strategy end-to-end — from demand generation and positioning through to team build-out and revenue alignment. Depending on your background, the role can be shaped at Manager, Head of, or Director level. What you’ll be doing • Define and execute the go-to-market strategy, • Own pipeline-generating demand generation programmes, • Build a data-driven marketing engine aligned to revenue targets, • Develop and scale the brand and category positioning, • Optimise the customer journey across the full funnel What we’re looking for • Proven success in B2B SaaS marketing, • Track record of delivering measurable pipeline growth, • Strong grasp of:, • Demand generation, • Product marketing, • Digital performance<...

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

United Cerebral Palsy of Georgia is looking for a Customer Success Manager to lead a team in Sheffield City Centre. This full-time hybrid role emphasizes customer satisfaction and commercial growth. You will manage a high-performing team, ensure exceptional support for customers, and implement strat

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence. This senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence requires a combination of executive-level strategic vision and practical credibility to hel

It ensures that all customer journeys are customer safe, regulatorily robust and operationally resilient and, importantly, that they are delivered as scalable, repeatable capabilities rather than one‑off programmes. Head of Customer Migration & Remediation. Nationwide is on a bold journey to build

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

NEW LOOK is seeking a Digital Analytics Manager in Greater London to lead a high-performing team focused on understanding customer behavior across digital channels. Join us and enjoy benefits like staff discounts, private pension, and a culture of continuous improvement.

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands

United Cerebral Palsy of Georgia has an exciting opportunity for a Customer Success Executive to join the team on a permanent basis in Castle Donington. This crucial role involves supporting the day-to-day operations of sales efforts, processing orders, and maintaining customer records. You will be

You will work closely with various teams to create impactful outcomes, ensuring the best customer experience. Proficiency in English is required, while German is a plus. You will drive a high-performance culture while evolving support systems with AI and automation, enhancing customer satisfaction.

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Implementation of automated systems and AI tools that minimize headcount growth while exceeding SLAs. Deep empathy and intrinsic motivation to champion customer

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks. The Business of Fashion is seeking a driven, passionate, and ambitious Senior Customer Success Associate to help grow and manage its BoF Careers

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. You’ll act as the central owner of three core areas: customer care, quality control, and health &

The successful candidate will lead a team of 15 professionals, ensuring exceptional support and driving commercial growth through effective customer engagement. United Cerebral Palsy of Georgia is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid). You will be responsible for

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well establi

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Directly manage and develop a team of 5-8 Customer Success Managers supporting strategi

T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. You will be responsible for processing orders, maintaining Customer records and providing Customer support. This is a crucial role within the Company where you wi

The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management. You will lead a team to achieve sales targets and maintain high customer service standards.

The successful candidate will have extensive experience in Customer Success and a passion for customer advocacy, with a focus on operational excellence and team development. Cohesity is looking for a leader in Customer Success to oversee their EMEA organization. This role emphasizes improving custom

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

The ideal candidate will have more than five years of experience in customer success and proven leadership capabilities. NAVEX is seeking a Manager, Customer Experience to lead a hybrid team focused on SMB and Mid-Market customer engagement across EMEA and APAC. In this role, you will drive operatio

As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team. Oversee the day‑to‑day operations of the customer support team, ensuring ti

United Cerebral Palsy of Georgia seeks a Customer Relationship Team member in the UK to handle frontline customer support and oversee daily operations. This position offers a hybrid work model, requiring 2-3 days a week in the office. Ideal candidates will have strong leadership skills and a custome

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

Job Search Place Limited in Greater London is seeking an experienced Head of Geography to lead a thriving Humanities faculty. A commitment to high standards and student success is essential, along with joining a supportive team dedicated to staff wellbeing.

You will be the main point of contact for a defined set of customers with responsibility for ensuring that those customers have a seamless journey from onboarding through to delivery, renewal and expansion. The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality cu

United Cerebral Palsy of Georgia is seeking a Customer Success Executive to join their team permanently in Castle Donington. This vital position involves supporting daily sales operations, processing orders, maintaining customer records, and providing exceptional customer support. The ideal candidat

Talenzon is looking for a Head of Customer Support to lead a Customer Support team in the United Kingdom. This leadership role involves shaping customer experience strategies, managing team performance, and fostering a culture of excellence. The ideal candidate will have extensive experience in the

T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. You will be responsible for processing orders, maintaining Customer records and providing Customer support. This is a crucial role within the Company where you wi

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer

Job Search Place Limited is recruiting for an Assistant Head of Year at Pool Hayes Academy in Willenhall. This non-teaching role focuses on supporting educational outcomes and involves leading a team of tutors while fostering an environment for student success. Benefits include professional developm

Senior Manager of Customer Success based in London. Your responsibilities include mentoring a team of CSMs, driving customer retention and expansion, and establishing data-driven frameworks. You will lead and scale the UKI team to ensure customers achieve measurable value and long-term success.

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. The ideal candidate will have over five years of leadership experience in a fast-paced environment. With a focus on operational impact and growth potential, this position is es

Join Anthropic as a Manager of Customer Success to lead our EMEA team. In this role, you'll directly coach 5-8 Customer Success Managers, ensuring they drive exceptional value across our product portfolio including API, Claude. Your responsibilities include building scalable customer success process

Edwards Employment Solutions Ltd is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid) to lead a high-performing team and enhance customer experience strategy. The ideal candidate will have leadership experience in Customer Success or Account Management, a strong focus on cus

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. Operating at the intersection of Customer Success, Product, Engineerin

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Demonstrated ability to coach customer success professionals and systematically improve t