Roaming Engineer
hace 6 días
Whiteley
Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers’ needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: • A competitive salary and company car, • Training opportunities set out with a clear training structure, • Progressive working environment with access to voice your opinions to decision makers, • 25 days holiday plus bank holidays, • Your birthday off, • Flexi health plan cover and access to a range of Health Benefits, • IT purchasing scheme, • Company pension, • An active Social Committee who plan monthly competitions and events, • A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: • Responsible for provision of second line technical support to the customer., • Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements., • Identify areas of improvement and make recommendations to appropriate parties., • Use of Tailor Made software to manage, monitor and respond proactively to customer incidents., • Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business., • Achieving agreed and contracted SLA’s., • In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures., • Working with 3rd parties to provide incident support through to resolution with customer specific applications., • Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals., • Undertake equipment builds and installations as and when required., • Ensure all activities are aligned with ITIL procedures., • Any other ad hoc duties as and when required. Your previous experience: • Experience with a service desk ticketing system, • If you have experience in any of the below, we’d like to hear from you (not all required):, • Windows Desktops configuration and support experience, • Windows Server configuration and support experience, • Office 365 support experience, • Microsoft Exchange configuration and support experience, • Active Directory configuration and administration, • VMware support experience, • Citrix support experience, • Strong networking skills, • ITIL knowledge Essential Skills: • Excellent communication skills, • Organisational skills, • Results driven with a proven track record of achieving, • Team player, • Self-motivated and proactive, • Ability to be resilient and to work under pressure