Warehouse Operative - Helpdesk
3 days ago
Dunstable
Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our busy Distribution Centre, based by Dunstable is a fantastic environment filled with hundreds of brilliant personalities. As a Help Desk Coordinator you will support and provide information to Regional, Area and Store Managers. Assisting in complaints, climes and quires. Being a link between distribution and stores Here's the exciting bit...a day includes • Dealing with store missing cage and tote claims and liaising with stores explaining in detail claims reasoning, • Missing SKU enquires, • Compiling daily left off cage and tote information, • Daily paperwork filing, • Dealing with store complaints and queries, • Notifying stores of late deliveries, • Emergency shortlist allocation, • Dealing with Head office requests, • Supplier haul back invoicing, • You're open minded and committed to seeing other people's point of views, • You know you can add value through your strong communication skills, • You have developed a keen attention to detail and take pride in the accuracy of your work, • You enjoy working at a fast pace in an everchanging environment, • You get satisfaction by finding a resolution to complaints that have been received, • You're good at using your initiative and professional experience to make clear decisions, • Working flexibly to meet the demands of the business - covering shifts from 6am to 6pm, • PC literate, • Good knowledge of written English, • Fluent English is essential for store communication purposes, • Good teamwork skills, as well as the ability to work on your own, • An understanding of the Store Managers bonus system and what factors can have a negative impact on this, • Always demonstrate and maintain a high level of health and safety awareness around the warehouse, ensuring own, • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes Hours: 40.00| 6.00am-1400pm Working Monday to Friday with one Saturday in every three. For information on how we manage and store your data please go to