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Senior Implementation Project Manager Reports To: N+1: Director Professional Services N+2: COO Location: Sheffield Hybrid- Full-Time About inpart Inpart is the leading provider of partnering technology solutions for the biopharma industry. More than 60% of the world's largest Pharma companies and 100+ innovative Biotech’s rely on Inpart's platform to manage their partnerships. With complementary data, Inpart delivers structure, process, efficiency, security, and compliance to more than 160 clients. Our success is powered by a diverse, international team united by our core values: Customer Focus, diversity, and excellence. Job Overview We are looking for a Senior Implementation Project Manager with 5–8 years of IT consulting and project delivery experience. You will own enterprise client implementations end-to-end — on time, on budget, within scope — while driving services revenue growth and raising delivery standards across the team. You will bring consulting rigor into a fast-growing SaaS environment where accountability and measurable outcomes are non-negotiable. Responsibilities Project Delivery & Governance • Own end-to-end enterprise implementations: scope, budget, timeline, change management, and SOW compliance., • Maintain governance through structured reporting, risk management, and escalation to executive sponsors., • Define clear KPIs and success metrics for each project (e.g., time-to-first-value, adoption milestones, customer satisfaction, profitability). Client Engagement • Conduct application configuration and implementation workshops with clients to comprehensively understand and document their business processes and requirements., • Manage client stakeholders throughout onboarding: set expectations, drive value realisation, and unblock delivery. Cross-functional Collaboration & Revenue Growth • Collaborate with internal teams — including Technical Services, Product, Customer Success, and Account Management — to ensure coordinated, efficient project execution., • Drive data correction and migration activities between applications., • Identify professional services opportunities in partnership with Sales and Account Managers to support revenue growth. Leadership & Continuous Improvement • Provide mentorship and guidance to junior project managers, helping elevate the team's project management standards., • Continuously improve Inpart's delivery methodology, templates, and KPIs to drive consistency and operational excellence. Security & Compliance • Integrate security-by-design principles into all project phases, ensuring client implementations meet internal security policies and regulatory requirements., • Oversee secure data migration and handling practices, guaranteeing confidentiality, integrity, and compliance throughout the delivery process. Qualifications Required • 5–8 years of IT project management or consulting experience in SaaS, software implementation, or digital transformation., • Strong command of project KPIs (budget, margin, timeline, client satisfaction) and the discipline to prevent scope creep., • Proficiency with Excel and tools such as Jira, Trello, Notion, or equivalent for data tracking and project execution., • Skilled in PMP, PRINCE2, Agile, or hybrid frameworks — practical experience in applying these methodologies is key; formal certification is a plus., • Proven experience driving services revenue growth and collaborating with sales teams on upsell opportunities., • Fluent in English; other European languages are a plus., • Fast learner and self-starter, comfortable in fast-paced, dynamic environments. Nice to Have • Experience managing or supporting security controls in project delivery., • Prior experience in life sciences or pharma is not required but would be advantageous. Why join inpart? Impact & Ownership • Own strategic client implementations from day one, with real autonomy, direct leadership visibility, and a voice in how we build the practice., • Work on projects that genuinely matter — helping biopharma companies accelerate life-saving partnerships. Career Growth • Clear career progression path toward Lead PM or Head of Professional Services., • Annual learning and development budget to grow your skills and certifications., • Direct exposure to C-level leadership and strategic decisions. Culture & Team • International, collaborative team that values rigour, initiative, and ownership — not micromanagement. Regular team events and offsites across borders. Work & Benefits • Hybrid work model with flexibility while staying connected to a passionate, driven team., • Competitive salary package with performance-based bonus. Equal Opportunities As part of our equal opportunities policy, we strongly encourage all qualified individuals to apply for this position, regardless of origin, gender, sexual orientation, gender identity, religion, age, disability, or any other legally protected status. We firmly believe in the value of diversity and inclusion in our workplace and are committed to providing equitable opportunities for all our employees, from the recruitment process through to professional development. Our selection criteria are strictly based on the skills, experience, and qualifications required to perform the duties of the role.

Who We Are Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$6 billion. Supported by more than 40 manufacturing facilities and more than 40.000 employees around the globe, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Over the last two decades, Sun Pharma has established itself as a leading player in the generics market, and are rapidly ramping up their presence in the specialty branded market with a focus on dermatology, ophthalmology and onco-dermatology. Values At Sun Pharma our core values—Humility, Integrity, Passion, and Innovation—are part of our unique culture, known as Sunology. We are empowering our employees to create their “Own Sunshine”. We believe in being Better Everyday by investing on lifelong learning, Taking Charge by owning our impact, and Thriving Together in a workplace where collaboration is encouraged. We are committed to being an inclusive and equitable employer, valuing diverse perspectives and creating an environment where all individuals feel respected, heard, and inspired to bring their best selves to work. Overall Job Purpose The Medical Manager Ophthalmology (MM) is responsible for leading Medical Affairs activities in the UK for a branded Ophthalmology product in the post‑launch phase. In alignment with the Brand Strategy and medical Plan, the MM works closely with UK Key Opinion Leaders (KOLs) to drive scientific engagement and ensure high‑quality medical support. Key responsibilities include initiating and managing clinical research projects, organizing national advisory boards, and delivering scientific publications, congress posters, and presentations in collaboration with KOLs. As the medical expert for the product, the MM provides medical and scientific education to KOLs and field colleagues through presentations, training, and ongoing scientific support. The MM also develops medical content and provides strategic briefings for KOLs attending congresses. In addition, the MM partners closely with the Marketing Manager, offering medical insights and content to support marketing materials and projects, while ensuring strict adherence to pharmaceutical industry codes and compliance standards. Major tasks & responsibilities (70% field) Strategic plan development in close collaboration with Marketing and Head Medical Affairs Execution of the Medical Affairs launch strategy plan at country level. • Mapping and management of KOLs on the disease, • Develop links with and support national networks in the therapeutic area, • In collaboration with Market Access, ensure product Access and in local guidelines, • Organizing local Advisory Boards (content, objectives, speakers, attendees), • Local publications and congress posters within strategy of the product, • First medical HCP contact at Congresses and symposia,, • Content input, providing medical slide decks, briefing KOLs for congress and symposia presentations, within brand strategy, • Medical information on requests to HCPs and medical Presentations to HCPs within Brand strategy, • Handling Investigator-Initiated trials (IIT): Internal approval and contracting, • Approval of contracts for external (consultancy/speaker) activities with HCPs, • Develop medical training decks and give medical training for commercial colleagues in the field on disease and product, • Medical scientific and strategic input on Marketing projects and materials in collaboration with Marketing Manager, • Ensure all Medical and Marketing projects, materials and presentations are compliant to pharmaceutical codes. Education Qualifications • (Bio) medical (scientific) academic degree, • Training in the code of Pharmaceutical Compliance rules, • Presentation and training skills Work experience • Minimum of five years of Medical Affairs experience in the pharmaceutical industry, • Ophthalmology network and experience, • Strategic and operational experience in launch activities, • Experience in Marketing and or Commercial function in Pharmaceutical Industry Technical skills/job specific competencies • Mandatory - Fluent in English, • Setting up and run Medical projects, • Good developed influential skills use internally and internationally in the medical field, • Outgoing personality, likes to interact with people, being in the field, • Goal oriented and strategic thinking, • Good understanding of pharmaceutical industry codes, • Good collaboration with Marketing and Sales colleagues, • Good sense of the Brand strategy and follow up in all projects, • Good teaching and presentation skills, • Flexibility and patience, • Positive creative mindset to challenges Accountability • Takes responsibility and owns up to all activities and personal actions, • Executes with agility, without compromising on core values, • Follows through and implements agreed decisions within agreed timelines consistently, • Takes responsibility for personal and team actions, and learns from part mistakes, • Clearly defines accountability within the team and drives them to achieve high performance standards Collaboration • Builds strong internal networks and communicates across departments and functions to meet business objectives, • Proactively contributes to the success of other departments and shares credit., • Does not hesitate to seek help, • Focuses on overall business value to Sun over own department/function, • Is culturally sensitive and comfortable working in a global context Customer Centricity • Understands and responds to customer/ stakeholder needs, • Develops positive long-term relationships with customers/ stakeholders, • Displays an entrepreneurial mind-set and identifies opportunities and ways to stay ahead of competition

Are you a Senior Design Manager looking for an opportunity to join a market leading tier 1 contractor working across education projects throughout Yorkshire and surrounding? Due to continued growth my client is looking for an experienced Senior Design Manager to join their close knit team working on the Department of Education framework throughout Yorkshire and surrounding area's. As Senior Design Manager you will be working closely with the Head of Design, Pre-Construction Director, Technical Director and Divisional teams managing the overall design process from tender stage through to completion of design. You will be responsible for ensuring that all designs meet the required standards and are delivered on time and within budget. You will collaborate closely with the project teams to ensure that the design is coordinated with other disciplines, and liaise with clients and stakeholders to ensure requirements are met. You will also ensure compliance with all relevant regulations and standards. The role of a Senior Design Manager As Senior Design Manager you will be joining a market leading family company who take extreme pride in their quality to adding value to frameworks with a value in excess of £45b since they started. Their success on becoming an award-winning framework member is based on their commitment to customer satisfaction and delivery. Duties of a Senior Design Manager * Management and delivery of design inf...

Business Development Manager £35,000 to £50,000 DOE + Uncapped Commission Remote field based role A fast-growing, award-winning energy consultancy is seeking an experienced Business Development Manager to join its expanding nationwide field sales team. This role offers a unique opportunity for ambitious sales professionals to contribute to a high-performance culture while enjoying strong career prospects and a supportive working environment. Key Benefits Competitive salary of up to £50,000 depending on experience, with uncapped commission Up to 23 days annual leave plus bank holidays, with buy and sell options Gifted annual leave over the festive period An additional day’s leave on the employee’s birthday Early finish every Friday, with a 1pm finish available to target achievers Private health insurance and access to a 24/7 employee assistance programme Company-funded gym membership Regular fully expensed social events and corporate hospitality Birthday and work anniversary gifts Full training programme and ongoing professional development support Role Overview The Business Development Manager will be responsible for generating new business through proactive field-based activity, including: Face-to-face sales, cold calling, networking, and delivering persuasive presentations Collaborating with pricing specialists to convert leads and close deals Developing and executing sales strategies, forecasting results, and tracking performance Representing the business in client meetings and industry events Managing customer accounts and maintaining accurate sales records Reporting key insights and progress to the Head of Field Sales Candidate Profile The ideal candidate will be an experienced sales professional with a strong background in field-based business development. Key qualities and experience should include: A proven track record of winning new business in a B2B environment Past experience in energy consultancy, TPI or brokerage is essential Confidence, resilience, and a positive attitude in the face of rejection Strong communication, listening, and negotiation skills Excellent time management and self-motivation Proficiency in Microsoft Office and the ability to interpret and present data A full UK driving licence and willingness to travel nationwide While previous experience in the energy sector is preferred, candidates from other sectors with demonstrable field sales success are encouraged to apply

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Are a Head of CS or VP of CS at an early‑stage SaaS business right now. They need a VP of Customer Success who sees that and thinks: "That's mine. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. You'll directly coach and develop a team of 5‑8 CSMs while maintaining strategic over

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commerci

This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business. We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Own and orchestrate a large external delivery

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Head of Global Customer Service. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, automation, and AI‑driven service delivery. Global Strategy & Standards: Define the global customer service visi

Informa is seeking a Customer Success Lead in London to drive a customer success strategy for the Lead Insights product. You'll provide strategic guidance, mentor team members, and ensure successful customer engagement. The role involves developing strategies, implementing best practices, and managi

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restauran

Springer Nature is seeking a Head of Customer Engagement Events & Exhibits, EMEA to enhance customer loyalty among librarians, authors, and researchers. Based in London, Dordrecht or Heidelberg, this role involves planning and executing events and exhibits that showcase Springer Nature's professiona

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Responsibilities include leading operational initiatives, improving customer engagement through cross-sell strategies, and overseeing the delivery of scalable service propositions. Director to execute our operational growth strategy and manage day-to-day customer operations.

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Strong understanding of NHS politics, procurement and stakeholder dynamics.

Ealing Council is seeking an experienced Assistant Director of Customer Services to lead initiatives and drive customer-focused strategies in the London Borough of Ealing. This senior position offers a supportive working environment with opportunities for professional development. As a leader, you w

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Deep empathy and intrinsic motivation to champion customer success. You are comfortable discussing software products and can translate customer issues into clear

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks. BoF is committed to providing an accessible environment for all applicants throughout any stage of the recruitment process, by removing any barr

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

The ideal candidate will have over 15 years of experience in Client Success roles, with a strong track record of building successful teams. Smokeball UK is seeking a Head of Client Success to lead and scale the post-sales organization. The role offers a dynamic work environment, competitive salary,

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. We are seeking a Global Head of Customer Support to lead, harmonize, a

Cadmus is seeking a Head of University Success to establish and lead their customer success function in the UK. This role requires a minimum of 6 years in customer success, with a strong focus on higher education and SaaS platforms. The ideal candidate will possess a deep understanding of EdTech, ex

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Acting as the voice of the customer, y

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. This position demands expertise in SaaS architecture and

Report to the Director of Communities & Customer Service and lead the organisation’s customer function across Contact Centre operations, customer engagement, complaints, feedback and insight. Oversee the delivery of an accessible omnichannel service, promote early resolution and learning from comp

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

The Head of Global Customer Retention owns the strategy and execution of how we build lasting relationships with our customers, driving lifetime value, loyalty, and ongoing engagement across the global consumer base. It acts as the owner of always‑on retention, combining data, technology, and crea