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At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index. The Major Accounts & OEM Sales Manager is responsible for developing and executing sales strategies that drive growth within major accounts and OEM customers across North America. This role combines strategic account management, new business development, market intelligence, and commercial leadership to increase revenue, profitability, and market share. The position is focused on expanding business with existing and prospective OEM customers, developing long-term strategic partnerships, and identifying new opportunities for growth within targeted industrial markets. Working closely with Operations, Engineering, Product Management, Customer Service, and Supply Chain teams, this individual will support customer success, commercial excellence, and sustainable business growth. The successful candidate will possess a strong background in strategic account management, OEM sales, and business development. Experience in the graphite, carbon products, powdered metal, sintered metal, or advanced materials industries is strongly preferred. • Develop and maintain strategic relationships with major accounts and OEM customers throughout North America., • Create and execute account growth plans designed to increase revenue, profitability, and market share., • Serve as the primary commercial contact for assigned strategic accounts., • Lead contract negotiations, pricing discussions, and long-term supply agreements., • Identify, develop, and secure new OEM and strategic business opportunities., • Build and maintain a robust sales pipeline focused on profitable growth., • Monitor market conditions, customer trends, competitor activities, and emerging opportunities., • Prepare accurate sales forecasts, budgets, and business plans., • Utilize CRM, ERP, Power BI, and other commercial tools to support data-driven decision making., • Partner closely with Engineering, Operations, Product Management, Customer Service, and Supply Chain teams., • Participate in Sales & Operations Planning (S&OP) processes., • Promote and support Morgan's ThinkSAFE culture and company safety initiatives., • Bachelor's degree preferred in Engineering, Business, Marketing, Materials Science, Metallurgy, or a related field. Equivalent combinations of education, industry experience, and demonstrated commercial success will be considered., • Knowledge of sales techniques, sales models, account management approaches, account planning methodologies, pricing structures, value-based selling, and negotiation techniques., • Knowledge of Morgan products, including features, benefits, applications, and customer use cases., • Understanding of strategic account management principles and OEM sales processes., • Knowledge of CRM systems, ERP platforms, Power BI, forecasting, budgeting, and market analysis., • Knowledge of graphite, carbon products, powdered metal, sintered metal, or related engineered materials markets is highly desirable., • Minimum of seven years of experience in industrial sales, business development, key account management, or OEM sales., • Demonstrated success managing major accounts and developing new business opportunities., • Experience developing customer relationships, identifying customer needs, and improving customer satisfaction., • Experience collaborating across commercial, engineering, operations, customer service, and supply chain functions., • Five or more years of experience in the graphite, carbon products, powdered metal, sintered metal, or related engineered materials industries., • Experience serving Industrial, OEM, Automation, Heavy Equipment, Automotive, Aerospace, or Manufacturing markets., • Experience with value-based selling, strategic account management, channel management, or distributor relationships., • Strategic Account Management, • OEM Business Development, • Customer Relationship Management, • Market Analysis, • Value-Based Selling, • Commercial Negotiation, • Revenue Growth, • Technical Sales, • Forecasting, • Cross-Functional Leadership, • Continuous Improvement, • Effective Communication, • Business Acumen, • Problem Solving, • Team Collaboration, • Ability to travel throughout North America to support major accounts, OEM customers, distributors, trade shows, and business development activities., • Travel requirement of approximately 20% to 30%., • Occasional international travel may be required., • Valid driver's license required., • Achievement of sales, revenue, and profitability targets; growth of major account and OEM business portfolio; successful conversion of new business opportunities; customer retention and satisfaction; accurate forecasting; and growth in market share within targeted industries. Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1 #J-18808-Ljbffr

Engagement Manager Leading client-facing delivery of finance transformation programmes across our EMEA consulting practice. Location: London, United Kingdom (Hybrid) Team: EMEA Consulting Reports to: Head of Delivery Excellence Employment: Full-time, Permanent Compensation: Competitive base + performance bonus (OTE) About VantagePoint VantagePoint is a global finance transformation and technology consultancy helping organisations modernise the finance function through process improvement, data and leading technology platforms. Founded in London, we've grown rapidly from a team of five to over 100 professionals across EMEA, North America and APAC in seven years. We partner with CFOs to deliver complex transformation programmes - implementing and optimising market-leading technologies to drive control, transparency and insight. Our model combines deep finance expertise with strong technical delivery, enabling us to deliver practical outcomes and long-term client partnerships. The opportunity As an Engagement Manager at VantagePoint, you'll take ownership of a portfolio of finance transformation engagements, accountable for successful delivery, strong client relationships and commercial outcomes. You'll oversee engagements end to end - including financials, resourcing, governance, risk and change - while acting as a trusted point of contact for senior client stakeholders. Beyond delivery, you'll play an important role in customer success and growth, identifying opportunities within your accounts, supporting proposals and sales cycles, and helping develop long-term client relationships. You'll also help strengthen how we deliver as we scale, embedding VantagePoint's governance framework and contributing to continuous improvement across the EMEA practice. What you'll be doing Delivery & engagement management • Lead the end-to-end delivery of finance transformation projects across multiple technologies, providing strong project management oversight to both clients and delivery teams., • Oversee all aspects of project governance, including financial management, stakeholder engagement, planning and scheduling, resource allocation, risk and issue management and change control., • Establish and embed effective ways of working, ensuring alignment with VantagePoint's delivery model and governance framework., • Collaborate with delivery teams to ensure appropriate methodologies, tools and best practices are consistently applied, leveraging our project management systems., • Drive project planning and resource coordination in partnership with the internal resourcing team, tracking progress against milestones and deliverables. Client leadership & customer success • Provide clear, structured and regular reporting to clients, covering project status, risks, issues and key decisions., • Take ownership of challenging client situations, bringing together the right people to resolve issues quickly while maintaining strong relationships., • Build trusted relationships with finance leaders and become a long-term partner throughout the client lifecycle., • Act as the senior day-to-day client contact across assigned engagements, ensuring expectations, decisions and delivery priorities remain aligned. Commercial growth • Support RFP responses, proposals and sales cycles, bringing practical delivery insight into solution shaping., • Identify and develop opportunities for additional projects and services within existing accounts., • Build a strong understanding of client priorities and use this to support account planning and long-term growth. Practice development & leadership • Conduct regular team check-ins, providing coaching, mentoring and guidance to support the development of junior team members., • Work with EMEA leadership to continually improve our delivery methodology, customer success approach and operational excellence., • Act as a custodian of VantagePoint's quality standards and values, helping ensure every client engagement reflects the professionalism, consistency and high standards we expect across the business. What we're looking for • Hands-on experience delivering technical software implementations, ideally within a finance function., • Proven project management experience within a technology environment, with a preference for EPM or CPM solutions (not mandatory)., • Confident using modern project management, collaboration and productivity tools, including Microsoft 365., • Practical experience applying a structured implementation methodology, covering requirements gathering, design, build, testing and deployment., • Curiosity and confidence in using AI and automation to improve project delivery, reporting and ways of working., • Strong written and verbal communication skills, with the confidence to engage clients directly and provide clear advice and constructive challenge., • Comfortable managing multiple concurrent engagements and priorities in a fast-paced, growing consultancy., • An interest in working closely with the leadership team and taking ownership in driving new initiatives., • A genuine enjoyment of building client relationships, growing accounts and working collaboratively across technology partners and internal teams. Why join VantagePoint We're an ambitious consultancy that believes great people thrive when they're trusted early, challenged often and supported to grow. If you're looking for a place where your contribution matters, you'll feel at home here. As one of our fastest-growing practices, EMEA Consulting offers real scope to shape both client outcomes and how the team operates as we scale. You'll also benefit from: • Exposure to CFO-level transformation programmes., • Fast growth, with real responsibility early., • A strong partner ecosystem, with PM opportunities across multiple technologies., • A clear progression path., • Exposure across all areas of the organisation, with flexibility to shape your areas of focus. What success looks like Within your first six months • Build trusted relationships across your client portfolio and internal teams., • Gain full oversight of your assigned engagements and their governance rhythm., • Develop a clear view of commercial opportunity across your accounts., • Establish confident, structured reporting with clients and internal stakeholders. Within your first 12 months • Be recognised as a trusted point of contact for a portfolio of clients., • Show measurable contribution to proposals, upsell or cross-sell opportunities., • Demonstrate consistent delivery, commercial control and customer success across a portfolio of engagements., • Take on increasing ownership of complex client situations and commercial conversations. Benefits • Competitive salary and performance bonus (OTE)., • Hybrid working., • Structured training and technical certification across our partner ecosystem., • Professional development across consulting, AI and automation., • Private healthcare and wellbeing initiatives., • Team socials and company events., • Employee referral programme., • Clear career progression. Our values • Thrive together - we win as one team, • Take ownership - accountability for outcomes, not just tasks, • Quality, every time - consistent, well-judged delivery, • Be human, first - trust, empathy and respect, • Speak with clarity - open, direct, low ego, • Move with intent - decisive, reflective, always improving If you're looking for a role where you'll take ownership early, work across the full consulting lifecycle and help shape how we deliver as we scale, we'd love to hear from you. #J-18808-Ljbffr

This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us - and we want to grow our team of outstanding sales and business development representatives. You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: • Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework, • Giving persuasive business development pitches to convert quotes to sales, • Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate, • Working with customers to meet their unique requirements and get the job right first time, every time. You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: • Proactive and results-driven, • Flexible towards varied workloads and working hours, • Able to provide a consistently high level of customer service, • Ideally experienced within Home Improvements (or similar!), • A driver with a full UK driving licence and your own car This is truly a career where your hard work pays off - the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! #J-18808-Ljbffr

Head of Customer Experience Basic: £95,000 - £105,000 + Bonus + Stock + Benefits Why: Opportunity to transform the customer journey in an already very successful business Industry: Software • Do you have experience in leading customer experience covering everything post-sale including, customer success, support, implementation?, • Have you led a multi-channel support/success function in a high-volume environment?, • Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success? The company are a leading global technology business with over 10,000 UK customers. Award winning and with high customer retention, they are now looking for a head of customer experience to help transform the customer journey from the point of sale. Improving their already high customer retention whilst transforming how they engage, support and manage their customers. You will be inheriting the responsibility of a broad team covering customer success, implementation, sales support and customer support. From the support desk through to long-term customer health, you will take ownership of the functions that determine whether customers stay and thrive. Knowing whether customers are happy, seeing value and ROI, received the proper training and onboarding and then continue to see high levels of support to build retention and advocacy. This is a change and transformation role not a caretaker position. The current team and systems need to evolve, and the successful candidate will be expected to implement changes from day one. You will need to have been through a similar journey with a previous business where you can demonstrate implementing transformation change including systems, processes and people. These changes will allow the business to scale whilst improving the customer journey and delivering results with metrics to back it up. Role Responsibilities • Own the strategy and day-to-day operations of all customer interaction post sale, • Define channel-specific SLAs, routing rules, and escalation paths, • Establish and measure customer satisfaction through NPS and CSAT across the lifecycle, • Put proactive monitoring and health-scoring in place to surface unhappy or at-risk customers early, • Establish how they measure whether customers are actually using the solutions and seeing value, • Drive adoption and value realisation so customers get full value and stay, • Own customer training for all customers, measure training effectiveness and tie it back to adoption and satisfaction outcomes, • Lead, coach, and grow the team across support, success, training, • Define team structure, staffing plans, and hiring roadmaps to support company growth over the coming years, • Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths, • Establish reporting and dashboards that make performance visible at individual, team, and company level What You’ll Bring • Proven leadership of the post-sale customer journey in a high-volume business, • Proven experience of transforming customer experience within a company including changing process, systems, roles and teams, • Experience running multi-channel customer support and engagement with SLAs and performance metrics, • A track record of implementing and measuring customer satisfaction (NPS/CSAT), • Experience using product usage and adoption data to drive proactive intervention and retention, • Experience designing and running customer training and enablement, • Strong command and preferably experience designing support/CS and CRM tooling, • Comfort developing knowledge bases for self-service and automated/AI-drafted answers, • People leadership credentials: coaching, performance frameworks, and hiring

Location: West Drayton Depot Office Job Type: Permanent, Full-Time, Office-Based About King Lifting King Lifting is one of the UK's leading providers of crane hire, contract lifting, machinery movement, transport and storage solutions. Operating throughout the UK and Europe, we deliver safe, expert lifting services to both public and private sector clients. Established over 40 years ago, we are a successful family-owned business with our headquarters in Bristol, home to our renowned Training Centre. Our continued success is built on the expertise, commitment and professionalism of our people. We recognise and reward dedication through career development opportunities, ongoing training, and a comprehensive benefits package. The Opportunity We are looking for an enthusiastic, organised and detail-focused Administration Assistant to join our busy Hire Desk within our General Cranes Division at West Drayton. As an integral member of the team, you will provide administrative support to the Hire Desk, helping to ensure the smooth day-to-day operation of one of our largest and busiest depots. This role offers variety, responsibility and the opportunity to make a real impact, making it ideal for someone who enjoys working in a fast-paced environment and thrives on delivering excellent customer service. This role presents a rewarding challenge, offering genuine opportunities for professional development and progression within the business. Key Responsibilities • Delivering excellent customer service via telephone and email., • Preparing customer quotations and drafting hire contracts., • Working closely with Head Office to resolve invoice queries., • Processing and inputting timesheets accurately within Company systems., • Maintaining trackers and internal systems to ensure information is accurate, up-to-date and complete., • Attending weekly review meetings to support the timely and accurate completion of invoicing., • Providing general administrative support to the Hire Desk team., • Supporting depot operations in relation to welfare, safety, working hours compliance and environmental, health and safety requirements. About You To be successful in this role, you will have: • The right to live and work in the UK, • A minimum of 2 years' administrative experience., • Strong working knowledge of the Microsoft Office suite., • Excellent written and verbal communication skills., • Strong organisational and time management abilities., • The ability to prioritise workloads and work effectively under pressure., • Exceptional attention to detail and accuracy., • Previous experience working within a Hire Desk environment and/or the crane hire, construction, plant hire or related industries would be an advantage. This is a fully office-based position; therefore, applicants must live within a reasonable daily commuting distance of West Drayton. What We Offer In return for your commitment and hard work, we offer: Competitive salary and benefits Quarterly depot performance bonus Generous holiday entitlement Company pension scheme Life assurance cover Employee Assistance Programme Flexible Benefits Platform with a generous monthly company contribution Reward and recognition programmes. Access to retail discount and savings schemes. Career development and progression opportunities. Apply Today If you would like to join a growing and successful business where your contribution is valued, we would love to hear from you. To apply, please click APPLY, answer some initial questions and upload your CV. To help your application stand out, we encourage you to include a covering letter explaining why you are the ideal candidate and what you could bring to King Lifting. Applicants must have the legal right to live and work in the UK. Applications from candidates who do not have the right to work in the UK will not be considered. King Lifting is proud to be an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect.

Sons was founded in 2019 by Will and Adrian, driven by their own struggles with hair loss and the lack of accessible, affordable treatment options. Today, Sons is a certified B Corp digital health company on a mission to make men’s health more open, optimistic, and effective. We bring together physicians, pharmacists, scientists, technologists, and creatives to tackle the reality that most men don’t seek help for issues like hair loss. Through our telehealth platform and cloud pharmacy, we deliver clinically proven treatments straight to their doors—safely, affordably, and discreetly. With over 500,000 men treated across the UK, Ireland, and Germany, and a Series A €6.75M funding round, we’re expanding into new markets and channels. Our goal? To help every generation of sons live healthier, happier lives. You will own Meta new-customer acquisition end to end: the account, the spend, the testing plan, the creative feedback loop and the result. Meta is a major growth channel for Sons. Your job is to make it more scalable, more systematic and more commercially accountable. You will report to the Head of Acquisition, work closely with creative, data and CRO colleagues, and turn a strong supply of insights and content into repeatable winning ads. Buying is only part of the craft. The strongest candidates can read performance data and explain exactly what the audience needs to see next—and what needs to change after the click. • Meta new-customer acquisition across the UK, Ireland and Germany: budget pacing, account structure, campaign builds, optimisation and the daily number., • A disciplined testing system across concepts, hooks, formats, creators, audiences, offers and landing pages—with clear hypotheses and learning captured., • Creative performance analysis. You will identify why ads win or lose and turn that into sharp, usable briefs for the creative and creator teams., • Scaling and kill logic: protect efficiency while moving quickly enough to exploit genuine winners., • Market-specific execution, ensuring creative, messaging and account decisions reflect local customer behaviour rather than simple translation., • The link between ad and funnel. You will flag landing-page, consultation and conversion issues and partner with the relevant owner to improve them., • Reliable reporting and forecasting, grounded in platform data, first-party performance and commercial outcomes., • Platform hygiene, tracking awareness and constructive relationships with Meta and any specialist external partners., • Elite Meta performance judgment. You have personally scaled a DTC Meta account at serious spend and can explain the creative, funnel and buying decisions that made the difference., • Creative is part of your craft, not an afterthought. You can diagnose a weak hook, proposition, proof point, format or landing-page match from the data and the work itself., • Business Manager, campaign architecture, testing, budget allocation, attribution and measurement trade-offs are second nature., • You think commercially. You understand CAC, payback, cohort quality and contribution—not only ROAS inside Ads Manager., • You move fast without becoming careless. Your tests have a reason, your decisions are documented and your communication is direct., • You want true channel ownership and welcome being held accountable for the outcome., • Experience in subscription, healthcare, telehealth or another regulated/high-consideration category., • Creator-led advertising and UGC briefing experience., • Multi-market or German localisation experience., • Experience with landing-page testing, GA4, tracking and incrementality experiments. At Sons, we are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and respected. Our recruitment and selection process is guided by policies that ensure non-discrimination, merit-based promotion, alignment of job descriptions with equal opportunities principles, fair treatment for all applicants, regular review of selection criteria, panel interviewing for objectivity, non-discriminatory interview questions, assistance with application forms as needed, and unbiased selection decisions. We believe that diversity drives innovation and creativity, and we are dedicated to creating an environment where every employee has equal opportunities for growth and success • 26 days holiday (plus bank holidays throughout the year), • Salary Sacrifice Pension (includes both employer and employee contributions), • Flexible working environment (3 days a week in office), • Work form anywhere policy, • Flexy working hours policy, • Cycle/Bike to Work Scheme, • Private Medical Insurance via Vitality (at discounted rate), • Free access to Aviva Digicare services, • Free access to ‘Mintago’, • Gym discounts, • Multiple salary sacrifice schemes, • Over 100 retail discount vouchers, • Access to free financial advisor consultations #J-18808-Ljbffr

Head of Business - Rolls-Royce Motor Cars Sunningdale An incredible opportunity has arisen within our London West Market Area for a Head of Business at Rolls-Royce Motor Cars Sunningdale. Working with this globally prestigious marque, you’ll be responsible for the overall performance of this business and subsequent financial contribution to the continued success of our London West Market and wider Sytner Group. As you would expect for a position of this seniority and influence, we’re looking for an exceptional human leader with a character that engages and inspires. The successful Head of Business will embrace the accountability of ensuring each aspect of our customer’s ownership journey is in keeping with Sytner Group’s values together with the uncompromising standards, meticulous attention to detail and automotive artistry of Rolls‑Royce. This high profile role demands a motivated and talented leader with outstanding drive and passion for providing the right environment to embrace Sytner's commitments to its four key stakeholders; Colleagues, Customers, Manufacturers and Shareholders. The Head of Business position at Rolls‑Royce Motor Cars Sunningdale provides an opportunity for the successful applicant to lead and positively impact all aspects of the business. Sytner Group operates a unique business framework that empowers our Heads of Business with the autonomy to operate the dealership as a personal business venture, with this comes the chance to showcase and embrace your entrepreneurial spirit. Working closely with the management team, the Head of Business will be accountable for the continued growth of the dealership. The successful applicant must be able to demonstrate their skillset and impact, which includes the ability to lead change, a strong focus on financial controls, an outstanding customer service mindset and a total commitment to our 'Best Company' initiatives. You will undoubtedly be an experienced human leader with a genuine passion for building a culture of excellence for our colleagues and customers. This unique opportunity awaits an enthusiastic and dynamic leader who will have already achieved exceptional performance in their current role and now wishes to take the next exciting step in their career path. In addition to a very competitive salary, we offer a comprehensive rewards package in order to attract the highest calibre of candidates. Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. • Enhanced Holiday Entitlement – 28 days plus bank holidays, • Company Car, • Industry-leading Maternity, Paternity and Adoption Pay, • Private Medical Insurance, • Recognition of Long Service every 5 years, • Discounted Car Schemes, • Career Development, • Enhanced Pension Entitlement, • One day a year paid voluntary / community work As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey. Rolls-Royce Motor Cars Sunningdale London Road, Sunningdale, Berkshire, United Kingdom, SL5 0EX #J-18808-Ljbffr

The Company: • PE-backed Regulatory Technology business approaching £45M ARR, with ambitious plans to reach £100M ARR by 2030., • Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance., • A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services., • Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function., • A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. This isn't a role for someone who wants to manage from behind a dashboard. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: • Leading, coaching and developing two Customer Success Managers., • Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR., • Delivering executive customer meetings, webinars and strategic business reviews., • Partnering closely with Account Management to maximise customer retention and renewal success., • Using customer health, engagement and product usage data to proactively identify risk and opportunity., • Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey., • Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions. About You: You'll bring: • Experience leading Customer Success teams within a SaaS environment., • A proven track record managing scaled or high-volume customer portfolios., • A commercial mindset, understanding that Customer Success exists to deliver customer outcomes that protect and grow revenue., • The confidence and credibility to influence senior stakeholders and challenge customers constructively when required., • A data-led approach, using customer health, engagement and product adoption to prioritise activity., • A coaching mentality, developing those around you whilst setting the standard through your own customer interactions. Most importantly... You understand that Customer Success isn't about keeping customers happy. It's about understanding why customers invested in your platform, aligning around the outcomes they're trying to achieve and ensuring those outcomes are realised. You'll be comfortable having difficult conversations, influencing senior stakeholders and acting as the commercial partner who keeps customer value, adoption and retention firmly aligned. #J-18808-Ljbffr

An incredible opportunity has arisen within our London West Market Area for a Head of Business at Rolls-Royce Motor Cars Sunningdale. Working with this globally prestigious marque, you’ll be responsible for the overall performance of this business and subsequent financial contribution to the continued success of our London West Market and wider Sytner Group. As you would expect for a position of this seniority and influence, we’re looking for an exceptional human leader with a character that engages and inspires. The successful Head of Business will embrace the accountability of ensuring each aspect of our customer’s ownership journey is in keeping with Sytner Group’s values together with the uncompromising standards, meticulous attention to detail and automotive artistry of Rolls‑Royce. This high profile role demands a motivated and talented leader with outstanding drive and passion for providing the right environment to embrace Sytner's commitments to its four key stakeholders; Colleagues, Customers, Manufacturers and Shareholders. The Head of Business position at Rolls-Royce Motor Cars Sunningdale provides an opportunity for the successful applicant to lead and positively impact all aspects of the business. Sytner Group operate a unique business framework that empowers our Heads of Business with the autonomy to operate the dealership as a personal business venture, with this comes the chance to showcase and embrace your entrepreneurial spirit. Working closely with the management team, the Head of Business will be accountable for the continued growth of the dealership. The successful applicant must be able to demonstrate their skillset and impact, which includes the ability to lead change, a strong focus on financial controls, an outstanding customer service mindset and a total commitment to our 'Best Company' initiatives. You will undoubtedly be an experienced human leader with a genuine passion for building a culture of excellence for our colleagues and customers. This unique opportunity awaits an enthusiastic and dynamic leader who will have already achieved exceptional performance in their current role and now wishes to take the next exciting step in their career path. In addition to a very competitive salary, we offer a comprehensive rewards package in order to attract the highest calibre of candidates. Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. • Enhanced Holiday Entitlement – 28 days plus bank holidays, • Company Car, • Industry-leading Maternity, Paternity and Adoption Pay, • Private Medical Insurance, • Recognition of Long Service every 5 years, • Discounted Car Schemes, • Career Development, • Enhanced Pension Entitlement, • One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey. #J-18808-Ljbffr

Job Title:Roving Support Manager • As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branchs, coordinating operations by working in several physical locations within a regional areawhile delivering exceptional customer service. You will lead a team and work closely with other departments to achieve organizational goals. Hours: Full Time40 hours Mon-Fri + Saturdayon rotation What can we offer you? • Company Car, • 30 days holiday, inclusive of bank holidays, • Contribution to Group Personal Pension Scheme, • Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers, • Funded Summer and Christmas events, • Cycle to Work Scheme, • Discounted car hire rates, • Potential to earn bonus payments above your basic salary About you • Hardworking individual with the ability to work in a team and independently in a fast-paced environment, • Ability to show great attention to detail, • Ideally, you will have previous management experience in the service industry., • Excellent customer service and communication skills, • Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. Main Duties • Identify and convert sales opportunities, motivate team in upselling of incremental products, Identify new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry., • Manage all thrifty processes and procedures in line with audit criteria, • Ensure colleagues are fully trained in line with company guidelines., • Work within Service Level Agreements and drive performance improvement ensuring the branch meets all its KPI objectives., • Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible., • Effective communication with your Senior Location Manager and colleagues to collectively deliver success., • Manage your time proactively to ensure branch performance is on target. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. Apply now ! JBRP1_UKTJ

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future. Position Overview We are seeking a strategic and dynamic leader to join us as Head of Electric Vehicle Charging Infrastructure Europe. In this Director-level role, you will lead the development and execution of Eatons EV charging infrastructure strategy across Europea critical region in the global energy transition. You will have a unique opportunity to work cross-functionally across multiple business units, including Power Distribution equipment, Battery Storage, and other Eaton and partner solutions, to deliver integrated, end-to-end offerings. As part of the Global Energy Transition business unit, you will drive business growth by delivering comprehensive EV charging solutions (power distribution equipment, battery storage, and EV chargers) and accelerating market adoption. You will collaborate closely with global teams and lead regional engagement with key ecosystem partners, including our strategic partnership with ChargePoint. This is a highly visible leadership role where you will leverage your strong commercial acumen, influence across functions, and ability to build and scale high-performing teams. Locations: Fully remote role open to candidates based in Germany, the Netherlands, or the United Kingdom Key Responsibilities Shape and bring to life the Europe EV charging infrastructure strategy, aligned with Eatons global roadmap and regional market opportunities Partner closely across Eaton business units for Power Distribution and balance of system to deliver comprehensive and differentiated customer solutions Nurture business growth and performance by building strong pipelines and expanding revenue and market presence through scalable solutions Cultivate and grow strategic partnerships, including ChargePoint and the broader EV ecosystem Inspire and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous growth Connect and collaborate across global and regional functions to deliver seamless, customer-centric solutions Qualifications: Bachelors degree in Engineering, Business, or a related field (MBA preferred) 10+ years of experience in electrification, energy, EV infrastructure, or related industries Proven ability to lead teams and deliver strong business results Preferred: Strong understanding of the European EV charging ecosystem, including regulatory environment and market dynamics Experience with EV charging technologies (AC/DC infrastructure, energy management, grid integration) Track record of developing and executing strategy within a global, matrixed organization Experience building and managing strategic partnerships, particularly with technology or platform partners Strong commercial and financial acumen Success in this role requires: Shaping strategic direction and guiding execution by translating market insights and global priorities into sustainable business growth Fostering alignment and building strong connections across regional and global stakeholders to deliver integrated outcomes Cultivating and expanding impactful partnerships and ecosystems to support and accelerate market adoption Inspiring and developing high-performing teams, strengthening both results and long-term organizational capability Championing customer-centric solutions by anticipating evolving needs and translating them into scalable, meaningful offerings Why Eaton? Play a meaningful leadership role in strengthening Eatons position in the fast-evolving EV charging landscape Contribute to a globally strategic energy transition business shaping the future of electrification Collaborate with industry-leading partners and global teams to deliver solutions that make a real difference Benefit from a competitive compensation and benefits package Work on challenging, high-impact projects within a collaborative and supportive team environment Enjoy flexible working solutions that support balance and performance Grow your career with a company that champions internal mobility and encourages advancement Develop continuously through long-term investment in learning, including access to Eaton University Be part of a purpose-driven organization where reliability, safety, efficiency, and sustainability guide everything we do Thrive in a culture that prioritizes wellbeing, with tools and support designed to empower you to take care of your health and safety All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. TPBN1_UKTJ

Award winning and with high customer retention, they are now looking for a head of customer experience to help transform the customer journey from the point of sale. You will be inheriting the responsibility of a broad team covering customer success, implementation, sales support and customer suppor

Head of Business - Rolls-Royce Motor Cars Sunningdale An incredible opportunity has arisen within our London West Market Area for a Head of Business at Rolls-Royce Motor Cars Sunningdale. Working with this globally prestigious marque, you’ll be responsible for the overall performance of this business and subsequent financial contribution to the continued success of our London West Market and wider Sytner Group. As you would expect for a position of this seniority and influence, we’re looking for an exceptional human leader with a character that engages and inspires. The successful Head of Business will embrace the accountability of ensuring each aspect of our customer’s ownership journey is in keeping with Sytner Group’s values together with the uncompromising standards, meticulous attention to detail and automotive artistry of Rolls-Royce. About You This high profile role demands a motivated and talented leader with outstanding drive and passion for providing the right environment to embrace Sytner's commitments to its four key stakeholders; Colleagues, Customers, Manufacturers and Shareholders. The Head of Business position at Rolls-Royce Motor Cars Sunningdale provides an opportunity for the successful applicant to lead and positively impact all aspects of the business. Sytner Group operate a unique business framework that empowers our Heads of Business with the autonomy to operate the dealership as a personal business venture, with this comes the chance to showcase and embrace your entrepreneurial spirit. Working closely with the management team, the Head of Business will be accountable for the continued growth of the dealership. The successful applicant must be able to demonstrate their skillset and impact, which includes the ability to lead change, a strong focus on financial controls, an outstanding customer service mindset and a total commitment to our 'Best Company' initiatives. You will undoubtedly be an experienced human leader with a genuine passion for building a culture of excellence for our colleagues and customers. This unique opportunity awaits an enthusiastic and dynamic leader who will have already achieved exceptional performance in their current role and now wishes to take the next exciting step in their career path. In addition to a very competitive salary, we offer a comprehensive rewards package in order to attract the highest calibre of candidates. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 28 days plus bank holidays Company Car Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Contracts Installations Manager – Berkshire Location: Berkshire Salary: OTE £55,000 + Bonus + Company Car Employment Type: Permanent / Full-Time About the Client KBB Recruitment are representing a leading name in the kitchen industry. This is an exciting opportunity to join a thriving and growing business during a major period of expansion, supporting their continued success within the housing sector. About the Role This role offers the successful candidate the opportunity to take responsibility for managing subcontract installation teams across Berkshire, ensuring installations are delivered to a high standard, on time and in line with customer and company expectations. You will play a key role in maintaining strong relationships with homebuilders and main contractors, monitoring installation performance and driving continuous improvements across the installation process. Key Responsibilities Recruit, manage and coordinate subcontract installation teams. Oversee kitchen installation projects from pre-start through to completion and sign-off. Conduct pre-start, pre-fit and sign-off meetings. Carry out regular site visits across Berkshire to monitor installation progress and quality. Ensure installations meet required quality, safety and customer standards. Monitor installation KPIs and subcontractor performance. Identify issues and implement effective solutions to minimise delays and remedial works. Develop and improve installation processes, procedures and SOPs. Build and maintain strong working relationships with homebuilders, main contractors and subcontractors. Work closely with the head office operations team to support efficient project delivery. Contribute to continuous improvement and the ongoing growth of the installation operation. Requirements / Skills Previous experience in field-based installation, contracts management or a similar operational role. Experience managing subcontractors or installation teams. Strong organisational and time-management skills. Excellent communication and relationship-building abilities. Confident working across multiple sites and managing competing priorities. Strong problem-solving skills with a proactive and adaptable approach. CSCS or SSSTS qualification. Full UK driving licence. What’s on Offer OTE of £55,000 + bonus. Company car with fuel card. Permanent, full-time position. Opportunity to play a key role in a growing business. Regular collaboration with the head office operations team. The opportunity to influence operational improvements and business growth. The chance to work with a leading kitchen manufacturing and retail organisation. How to Apply To apply, please send your CV or contact Amber on (phone number removed) for more information. KBB Recruitment are acting as the employment agency for this position

Location: Chertsey, Surrey Salary: £25,000 – £30,000 Basic (depending on experience) + £4k Shift Allowance Hours: Full time – 24x7 shift pattern (4 days/nights on, 4 days off) Contract: Permanent Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that prides itself on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity and proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am – 8.00pm or 8.00pm – 8.00am (with 2 hours' break). Essential Requirements 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT Experience with, or an understanding of, the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc. Some experience using a Ticketing system/working to SLAs will be advantageous Great communication skills (in person and via telephone) – excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days' Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am – 9am, Monday – Friday) Complimentary Tea/Coffee and Fresh Fruit Available All Day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Breakout Room with Pool Table Modern, Open Plan Office Environment Regular Company-Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients You may have experience in the following: 1st Line Support Engineer, First Line Support Analyst, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Helpdesk Support Engineer, IT Support Engineer, Desktop Support Technician, Technical Support Analyst, Junior IT Support Engineer, IT Graduate, etc

Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team. The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous. There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks. The role is based at Krome’s HQ in Chertsey. On rare occasions, you may be required to travel to London and other client locations. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am (with 2 hours break). Responsibilities Troubleshooting hardware or software problems escalated from 1st line Investigating security alerts Working with internal teams to manage IT infrastructure and keep it up to date Maintaining knowledge base and contributing to process/Technical documentation Following SLAs and tracking ticket resolution metrics Requirements At least two years of experience in a similar role Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), Darktrace, VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring Virtualisation practices from a build, install, configure level through to standard support A good grasp of TCP/IP networking The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and network equipment Great communication skills (in person and via telephone), excellent written and spoken English is essential Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must The successful candidate will be a punctual and thorough worker, with astute attention to detail Strong academic background – a Bachelor’s degree or related IT qualifications would be highly desirable but not essential A full UK Driving License is desirable All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome’s common employment practice. Benefits Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years’ service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am – 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Modern, Open Plan, Office Environment Regular Company-Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status. You may have experience in the following: 2nd Line Support Engineer, Second Line Support Analyst, IT Support Engineer, Service Desk Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support Technician, Helpdesk Engineer, Desktop Support Engineer, Systems Support Engineer, NOC Engineer, etc

Location: Chertsey, Surrey Salary: £25,000 – £30,000 Basic (depending on experience) Hours: Full time – Monday – Friday, rotating shifts between 8.00am and 8.00pm Contract: Permanent Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that prides itself on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity and proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This is an office-based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based and involve secondments to client sites, so availability to travel to London and other client locations is required. Essential Requirements 1 to 2 years of professional experience in a similar role Experience with, or an understanding of, the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange/Office 365, Antivirus software etc. Some experience using a Ticketing system/working to SLAs will be advantageous Great communication skills (in person and via telephone) – excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Working Hours Shift work will vary between 8.00am – 8.00pm, Monday – Friday, with one hour for lunch. The shift pattern varies between 8am – 4pm, 9am – 5pm, 10am – 6pm and 12pm – 8pm. You may occasionally be asked to cover weekend shifts as and when needed. Benefits Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days' Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am – 9am, Monday – Friday) Complimentary Tea/Coffee and Fresh Fruit Available All Day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Breakout Room with Pool Table Modern, Open Plan Office Environment Regular Company-Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may have experience in the following: 1st Line Support Engineer, First Line Support Analyst, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Helpdesk Support Engineer, IT Support Engineer, Desktop Support Technician, Field Support Engineer, Technical Support Analyst, Junior IT Support Engineer, etc