Head of customer success jobs in St AlbansCreate job alerts

Head of Retail Have you built and scaled a retail or out-of-home channel where the strategy, structure, and growth roadmap did not already exist? Can you demonstrate how you’ve converted consumer insight and brand partnerships into commercially material, multi-channel growth? Are you ready to take full ownership of a complex P&L while leading, developing, and holding teams accountable in a high-growth, evolving environment? MB are partnering with a Global Beverage Manufacturing business, looking for a Head of Retail. This is a permanent role based in St Albans. We are seeking a high-calibre commercial leader to build and scale a high-growth retail and out-of-home portfolio across branded, private label, and wholesale partnerships. This role will define and deliver a category-leading retail strategy, unlocking new routes to market while accelerating performance across existing strategic accounts. Operating at the intersection of retail, foodservice, and wholesale, the role has full ownership of strategy, execution, and P&L delivery, with responsibility for developing a high-performing team and deepening partnerships with some of the UK & Ireland’s most recognised consumer brands. This is a rare opportunity to shape a relatively new channel within the business, delivering sustainable growth through insight-led selling, brand collaboration, and commercial excellence. Key Responsibilities: • Create and execute an end-to-end retail and out-of-home growth strategy in collaboration with cross-functional teams., • Identify and secure new business opportunities across Grocery, Convenience, and Out-of-Home channels., • Drive expansion across both branded and private label propositions., • Lead, coach, and develop a team of National Account Managers, building capability and succession., • Set clear objectives, performance standards, and accountability across channels., • Full P&L responsibility, delivering ambitious growth targets with strong commercial discipline., • Own forecasting accuracy and performance tracking across all key value drivers, including: • Core product volume, • Equipment and solutions, • Servicing and recurring revenue, • On-the-go formats and unattended retail, • Ancillary and complementary products • Build and strengthen senior-level relationships with strategic partners., • Work closely with Marketing to translate consumer insight into compelling customer propositions., • Lead complex, multi-channel negotiations and long-term commercial agreements. What We’re Looking For: • A proven senior sales leader with strong commercial and strategic acumen., • Demonstrated success in building and scaling businesses across retail, foodservice, wholesale, or FMCG environments., • Comfortable operating across multiple routes to market, including Grocery, Convenience, Multiples, and Out-of-Home., • Strong track record of: • Winning new business of scale, • Developing and implementing growth strategies, • Managing complex P&Ls, • Leading and developing high-performing teams • Highly effective influencer, able to operate at Board and senior stakeholder level., • Data-driven, numerate, and commercially astute., • Experienced in brand-led, category, and solution-based selling., • Tenacious, resilient, and growth-oriented, with a strong customer and consumer mindset. Salary up to £95k + Bonus + Car. For more information, please contact Alice Redmond.

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference. We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding. There are two shift patterns we have on offer: 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis. 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm. The salary for this position is £26,542.43 per annum, rising to £27,439.18 after completion of successful probation. Some of the key responsibilities include: • Handling incoming enquiries via phone and email., • Listening carefully and giving clear, accurate information to customers., • Logging enquiries to help us understand customer needs and trends., • Working closely with colleagues to ensure queries are resolved efficiently., • Staying up to speed with our services, systems and processes. To be considered for this opportunity you must: • A minimum of 2 years’ experience working in a call centre or high-volume customer service environment., • Excellent communication skills, both verbal and written, with the ability to build rapport quickly., • Strong listening skills and a customer-focused approach to problem-solving., • Ability to handle a high volume of calls while maintaining accuracy and attention to detail., • Confident using multiple systems and applications simultaneously., • Good organisational skills with the ability to manage time and prioritise workload effectively., • Good computer skills, including Word, Outlook and Excel. TDS offers a plethora of benefits inclusive of: • 33 days holiday inc bank holidays, • BUPA Private healthcare, • BUPA Wellbeing cash plan, • Pension Scheme, • Additional day off for your birthday, • Plus many more! If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.

BRANCH MANAGER Fixed Term Maternity Contract (9-12 Months) Are you looking for a challenge in a fast-paced environment? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Branch Manager,you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? Company Car 30 days holiday, inclusive of bank holidays Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments above your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have previous management experience in the service industry. Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale. This role is 40 hour per week contract, working across the week as branches are open on the weekend. About us : We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. Apply now !

Key Account Manager - Data Centres / UPS Systems Location: Field-based (UK-wide, with head office in Hertfordshire) Salary: Competitive + Bonus + Car Allowance + Benefits Are you an experienced Key Account Manager or Sales professional with a background in UPS systems, power electronics, or data centre infrastructure? An established global technology business is seeking a Key Account Manager to join their growing power and data centre solutions division. This is an excellent opportunity to manage a substantial portfolio of existing customers across the UK and Europe, providing strategic account management, technical support, and commercial leadership across mission-critical markets. As Key Account Manager - Data Centres / UPS Systems, you will: Take full ownership of a large portfolio of existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks. Work closely with internal engineering, technical, and service teams to ensure seamless delivery of complex projects and system upgrades. Understand each client's operational requirements, providing tailored technical and commercial solutions that add value. Prepare account development plans, forecasts, and performance reports to support business objectives. Collaborate with channel partners, distributors, and contractors to ensure customers receive full project and aftersales support. Represent the company at client meetings, trade events, and industry forums to strengthen brand presence and awareness. Key Skills Required for this Key Account Manager - Data Centres / UPS System job: Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication skills, with a customer-first approach. Self-motivated, proactive, and commercially focused, capable of working independently. Full UK driving licence and willingness to travel extensively across the UK. This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You'll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider. To apply for this Key Account Manager - Data Centres / UPS Systems role, please send your CV to Or call (phone number removed) / (phone number removed) for more information

Were a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Sous Chef to join our team. We are looking for a Sous chef Saturday and Sunday 7am till 3pm. Producing and developing the highest standard of food within the required time and financial targets, youll step into the Head Chefs shoes when required. You also have ideas of your own, and will be keen to develop new initiatives to improve standards. Enthusiastic about food, youll research innovative ideas and contribute to all areas of food production, from menu planning capturing food trends, to delighting our customers. An effective communicator, youre a professional who promotes team spirit, company culture and can switch the speed of your work when the business needs you to. With a strong customer focus, youll gain valuable feedback to measure success and be committed to continuous learning by attending workshops and forums. And while your kitchen management skills may be at a basic level, youre ready to improve and grow. With relevant experience and educated to C & G 706 1 & 2, NVQ or equivalent, youll have Food Safety and Health and Safety certificates at level 2, and be confident in your working knowledge of COSHH & HACCP. 2 years experience working in in a similar size operation would be an advantage, along with some experience in supervising others. bartlett mitchell are committed to supporting your future career and training options. Our benefits include: • An annual day off for your birthday! - Monthly masterclasses with Michelin-starred chefs. - Fully funded development courses ranging from levels 2 to 7. - Discounts and cashback at a wide variety of retail and leisure outlets. - Cycle-to-work scheme. - Freedom Friday a paid day off to volunteer at a charity of your choice. - Free lunch every workday! - 24/7 access to the Mental Health Charter App. - Enhanced parental leave benefits. - Paid leave for fertility treatments. - Grandparent leave to support your loved ones with their new arrival. Explore all benefits and more by visiting BM Caterers website TPBN1_UKCT

Customer Service Advisor (Housing) Salary £30,386.03 plus benefits Hemel Hempstead, Hertfordshire (Hybrid Working) Fixed Term Contract until 1st January 2027 – Full Time (37 hours per week) Join us in making a meaningful difference for our customers. Apply today and become a valued member of our Customer Services team. At Thrive Homes, we’re seeking a Customer Service Advisor to play a vital role in helping our customers access essential housing services. From raising repair requests to supporting tenancy enquiries and more, you’ll be the first point of contact, offering clear, friendly, and effective guidance across a wide range of queries. Using a variety of communication channels, you’ll ensure every customer feels listened to, supported, and confident in the service they receive. If you’re passionate about putting customers first and take pride in delivering excellent service every day, we’d love to hear from you. This role requires working from the office one day per week. All training and any additional business needs will also be office-based, so applicants must live within a commutable distance of our Head Office in Hemel Hempstead, Hertfordshire. Other Responsibilities: • Providing a compressive range of advice, guidance, and support for our internal and external customers in line with business and team objectives - via different channels i.e. digital services, (inbound/outbound) email, text, phone, and written correspondence., • Managing customer expectations in line with Thrive's Service Offer and adherence to policy., • Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services., • Advising Customers on housing and property related enquires – to achieve resolution at FPOC., • Advising both internal and external customers on all housing-related matters. Escalate ongoing issues, H&S, and compliance - to ensure the relevant business function is informed. • Collaboration and support across the team, Relationship and Property Services, and wider business to achieve resolution of issues. Requirements: • Strong experience of working within a customer service position, ideally within a call centre, or similar., • A background in housing is essential., • Excellent communication and active listening skills are essential for effectively engaging with customers., • Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must., • A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 15th May 2026 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are merging to create a new Community Gateway housing association by bringing together our people and expertise to strengthen services and increase our impact. For our people, this means we are creating a larger organisation with broader career paths, more opportunities to develop, and greater capacity to invest so we can deliver even better customer outcomes. The legal merger is expected to complete on 1 June 2026