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Lead With Vision. Deliver With Precision At Higher Ed Partners (HEP UK), we partner with universities to expand access to world-class, flexible education. As we continue to grow, we are seeking an outstanding Head of Enrolments to lead our dynamic sales and enrolment function—driving performance, inspiring teams, and ensuring every prospective learner receives an exceptional, supportive and efficient experience. This is a high-impact leadership role at the heart of our student journey. We are looking for a strategic, energetic, data-led and people-focused leader who knows how to build capability, optimise performance, and deliver results through operational excellence and inspirational leadership. If you thrive in a fast-paced, customer-focused environment, and love turning challenges into results—this is your opportunity to make a real difference. This is an office based role with frequent travel between our Brighton and St Albans offices. The Opportunity As Head of Enrolments, you will lead our high-performing Contact Centre enrolment teams, ensuring we deliver against targets, continuously improve our sales funnel, and provide an exceptional prospect experience from first contact to handover. You’ll bring strong commercial acumen, a passion for coaching and development, and the ability to create a culture where high performance, support, and accountability exist side by side. This role is central to our success—and the impact you make will be visible, measurable, and valued. What You’ll Lead & Deliver Leadership & Culture • Build and inspire a high-performing, customer-centred sales culture., • Coach, develop and empower Enrolment Managers and Specialists to achieve excellence., • Own conversion performance across the entire enrolment funnel., • Use real-time data and insights to make informed decisions and implement targeted interventions., • Lead forecasting, report against KPIs, and identify risks and opportunities across partners and intakes., • Oversee productivity, lead allocation, adherence, pacing and dialler optimisation., • Ensure a compliant, consistent and high-quality sales process across all touchpoints., • Work closely with Marketing, Partner Support, Technology, Operations and Retention to deliver a seamless student journey., • Partner with the Head of Retention to strengthen handover standards and reduce funnel drop-off. Essential • Strong background in sales-focused Contact Centre leadership., • Experience managing managers in a fast-paced, performance-driven environment., • Advanced knowledge of Salesforce, dialler systems, and performance analytics., • Excellent communication, decision-making and stakeholder management skills., • Experience working across multiple locations., • Qualification in business or management (or willingness to work towards one). At HEP, you’ll be part of a passionate, growing and mission-driven organisation committed to transforming access to education. You will have the autonomy to lead, innovate and build a team that truly makes a difference to the lives of thousands of learners. We value: • Integrity We do the right thing, always, • Innovation We challenge the status quo to create better solutions, • Results We are committed to delivering impact and excellence “The Benefits of Joining Our Team Competitive Salary: £65,000 - £75,000 DOE Generous Leave: 28 days annual leave + bank holidays Wellbeing Support: Care and Connect programme & free flu jabs Career Growth: Access to personal development and training opportunities Perks & Discounts: HigherPerks retail discounts, store discounts & more Financial Security: 6% employer pension contribution Convenience: On-site parking Referral Rewards: Refer-a-friend scheme – T&Cs apply Extra Bonus: Health & wellbeing programmes to keep you at your best! Ready to Lead the Future of Enrolments? If you’re an experienced, energetic, people-centred leader with a passion for performance and a drive to deliver outstanding results, we’d love to hear from you. Apply now and help us transform education—one learner at a time. HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

We are seeking an Oracle Customer Cloud Service Analyst to join our team and provide expert support for CCS applications on a 12 month fixed term contract. This role ensures the stability, performance and availability of our cloud-based customer service solutions, while delivering exceptional service to internal and external stakeholders. About Us Affinity Water is the UKs largest water-only supplier, providing sustainable, high-quality water to 3.85million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future. Key Responsibilities • Application Maintenance & Support, • Provide Level 1 & 2 support for Oracle CCS applications and related systems., • Troubleshoot and resolve application issues, including root cause analysis., • Monitor system performance and proactively resolve issues and address potential problems., • Deliver training and ongoing support to team members., • Incident & Problem Management, • Triage and resolve software support and data processing issues., • Manage incidents, service requests and problem resolution using ITSM tools., • Perform root cause analysis and implement preventive measures., • Collaborate with Oracle support and internal teams for escalations., • Change & Release Management, • Support deployment of patches, updates, and new releases., • Ensure compliance with ITIL processes and organisational standards and with ITSM controls for all production changes., • Process Improvement, • Drive automation and process optimisation for application support., • Maintain documentation, Standard Operating Procedures (SOPs), troubleshooting guides and knowledge base articles., • Stakeholder Collaboration, • Act as a liaison between technical teams and business stakeholders., • Technical Skills, • Thorough understanding of Oracle Customer Cloud Service architecture., • Exposure to SQL, Oracle Database and cloud technologies., • Familiarity with APIs, web services and integration tools., • Understanding of ITIL processes (Incident, Problem, Change Management)., • Soft Skills, • Excellent communication and interpersonal skills., • Strong problem-solving and analytical abilities., • Ability to work under pressure and manage multiple priorities., • Education & Experience, • Preferably educated to degree level in Computer Science, Information Technology or related field., • Oracle Certified Professional (OCP) / Oracle CX Cloud Certification, • ITIL Foundation Certification Personal Attributes: • A strategic thinker with excellent analytical and problem-solving skills., • Strong communicator able to convey complex information clearly to both technical and non-technical audiences., • Detail-oriented with a proactive approach to ownership, collaboration, and continuous improvement., • Salary £50,000 - 60,000 per annum dependant on experience, • Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield, • A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them., • A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%), • We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave., • Menopause policy and Reasonable Adjustment policy to help everyone perform at their best., • Access to our Wellbeing Centre with support for looking after your physical and mental health., • Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme., • Up to 4 Affinity days a year to volunteer in the community., • Life Assurance. Interview Process 1st Stage interview – Teams 2nd Stage interview – Head Office Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site ___ where our colleagues share their career development stories and you can get a feel for our company culture. Why join us? At Affinity Water, you’ll work in a collaborative environment where your expertise and input are genuinely valued. This role offers the opportunity to influence core systems that directly impact customer satisfaction and operational success. You’ll benefit from flexible working, professional development, and the satisfaction of knowing your work supports the reliable delivery of a vital public service.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. With a team of 500+ acr

The company offers a collaborative environment that fosters innovation and excellence in client services.

As Head of Customer Investment, you will lead the development and governance of trade investment principles across all customer investment types at Carlsberg Britvic. Head of Customer Investment - Off Trade. This is an exciting time to join our newly formed business – with their incredible individ

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

A leading multi-beverage supplier in the UK is seeking a Head of Customer Investment to lead trade investment principles across all customer types. The position offers a competitive salary, extensive benefits, and a commitment to diversity and inclusion in the workplace. This hybrid role requires a

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

The ideal candidate will manage the store portfolio, drive customer relations, and ensure professional standards are met, contributing significantly to the company's performance and profitability. A UK optical retailer is seeking a passionate Head of Retail to lead its team across 18 stores in the U

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

To accompany and drive our growth, we are looking for a top‑tier Head of Customer Experience to lead our CX function and support us in delivering a first‑class member experience. As a key member of our leadership team, contribute to the strategic direction of the Customer Experience function, al

A rapidly growing FinTech firm in Greater London is seeking a Head of Customer Service to lead its customer service team across the UK and Europe. The ideal candidate will have proven experience in scaling customer service operations, a strong track record with KPIs, and leadership skills. This role

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. Head of Customer Service -

The Customer App/Portal and our Knowledge Platform—crafting, governing, and continuously improving the single source of truth for customers and colleagues. Head of Demand Planning & Customer Service. Lead our platforms: Act as Product Owner for the Customer App/Portal and steward our Knowledge Pla

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

This strategic yet practical role will oversee the development of a B2B customer success operation collaborating with mission‑driven entities such as non‑profits and academic institutions to deliver value through innovative technology‑enabled solutions. Extensive experience leading customer su

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

A leading beverage company is seeking a Head of Customer Investment to lead trade investment principles.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. This is a job that we are recruiting for on behalf of one of our customers.

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approaches, and regular review of progress. To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best acti

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing quali

A leading IT service provider in Greater London is searching for a Head of Service Management. This role involves leading a team of Service Delivery Managers to enhance customer experience and satisfaction while achieving contract service levels. This position offers a competitive salary in a hybrid

A local government council in Greater London seeks an experienced Head of Customer Services & Quality to establish and lead a new service within Tenancy Services. The role involves setting direction for a responsive customer service, ensuring quality assurance, and implementing transformational chan

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading IT solutions provider in the United Kingdom is seeking a Head of Service Management to lead their Service Delivery team. You will focus on enhancing customer satisfaction and driving service improvements across a portfolio of accounts. This role offers a competitive salary package and the

Define customer objectives, analyze customer data, develop a testing plan, customer triggers and next‑best‑action communications to drive revenue growth through customer engagement, growth and retention. The Head of Customer Migrations will be the primary liaison between operations, sales and pr

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initiati

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A dynamic SaaS company in London is seeking a Head of Client Success to lead their customer success strategy and manage key client relationships. The ideal candidate will have proven success in customer success management within a B2B environment and a strong commercial mindset.

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. This role offers a competitive salary, a company bonus, a

As Head of Customer Investment, you will lead the development and governance of trade investment principles across all customer investment types at Carlsberg Britvic. Job Title: Head of Customer Investment - Off Trade. Head of Customer Investment - Off Trade.

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. By ap

Domes Resorts is seeking an experienced Head of Customer Loyalty & Partnerships to architect and scale Domes’ new membership ecosystem — a hybrid role that may include regular travel. Act as the internal champion of loyalty and customer value , shaping Domes’ global customer engagement strateg

As Head of Customer Investment you will lead the development and governance of trade investment principles across all customer investment types at Carlsberg Britvic. Job Title: Head of Customer Investment - Off Trade. Lead analysis of trade investment performance against strategic benchmarks providi

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

A multinational beverage company is seeking a Head of Customer Investment to lead trade investment principles across various markets. This role offers a competitive salary with extensive benefits including private medical options, life assurance, and generous leave.

We are seeking a Head of Client Success to lead our customer success strategy, build exceptional client relationships, and scale how we deliver value across every customer segment. Track record of scaling new service lines or leading customer success transformation. Proven success in Customer Succes

A mission-focused online commerce organization is looking for a Head of Customer Success to lead their customer success efforts during a transformative phase. The role involves developing B2B customer success operations, driving growth and customer retention using data insights, and inspiring a high

The Head of Quality & Customer Experience leads a 500‑plus person team supporting Customer Support, Know Your Customer, Fincrime, and Payment Operations. Head of Quality & Customer Experience – Wise. Build and lead a team of subject‑matter experts, develop competency maps and frameworks to gro

Enge Zusammenarbeit mit dem Head of Sales UK&I in den Bereichen Pricing, Promotions, Konditionen und bei strategischen Initiativen zur Geschäftsentwicklung. Erzielung profitabler Umsätze im Einklang mit den jährlichen Geschäftsplänen von Schleich durch den Aufbau und die Pflege von Kundenbezieh

Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have pr

Enge Zusammenarbeit mit dem Head of Sales UK&I in den Bereichen Pricing, Promotions, Konditionen und bei strategischen Initiativen zur Geschäftsentwicklung. Erzielung profitabler Umsätze im Einklang mit den jährlichen Geschäftsplänen von Schleich durch den Aufbau und die Pflege von Kundenbezieh