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About the role Duvo helps large enterprises actually finish the operational work that nobody on their team has time to close. The stuff that lives across an ERP, a few portals, somebody's inbox, three spreadsheets, and the occasional phone call. We map it, improve it, and run it for them. Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand. New deals land at €100k–€250k ARR and grow from there. A lot of our pipeline comes through partners — consultancies, SIs, technology platforms. They need to sell Duvo with confidence: sharp demos, clear positioning, smooth onboarding for their clients. We're hiring a Sales Enablement Manager to own the enablement lifecycle for the partner channel — how partners learn to sell Duvo, how their clients experience the product, and how feedback loops back into what we build. You'll report to the Founding Head of Partnerships & Ecosystem and work daily with Product, Sales, and Marketing. What you'll do Own the sales process for partner-led deals. From first partner introduction to closed deal. Build the training that gets partners productive fast — product knowledge, use case positioning, objection handling, competitive differentiation — and the practical materials behind it: playbooks, reference guides, modules, video walkthroughs. Run enablement sessions tied to live pipeline, not abstract theory. Own the demo experience. Make it sharp, relevant, and repeatable for partner-led conversations. Build demo environments that are current, compelling, and self-serve where possible. Make sure partners can run effective demos without us in the room. Refine onboarding for partner-sourced deals. Reduce time to first value, identify friction points, and tighten the handoff between partner, sales, and delivery. Make sure each new customer experience is better than the last. Close the feedback loop. Systematically capture feedback from partner-led demos, onboarding, and early engagements. Feed insights back to Product, Marketing, and Partnerships so that what partners and their clients say actually changes what we build. Track and report the KPIs that matter — partner ramp time, demo conversion, onboarding satisfaction, deal velocity. Grow the scope as the channel matures. Pipeline forecasting for partner-sourced deals. Post-sales support structure for partner-originated customers. Enablement for new markets as partnerships scale geographically. Who you are 3–5 years in sales enablement, pre-sales, solutions consulting, or customer success at a B2B SaaS company. You've owned demo and onboarding processes — built or significantly improved them, not just run them. You understand enterprise sales cycles and how partners sell technology to their clients. Hands-on. You'll run a demo, sit in on a customer call, and build a training module in the same day. Analytical. You read pipeline data and turn it into actionable enablement priorities, not slides. Comfortable working across functions. You'll collaborate daily with Product, Sales, Partnerships, and Marketing. Fluent English. Additional European languages are a plus. Nice to have Experience in Retail, FMCG, or CPG verticals, or in enterprise automation. Experience enabling a partner channel specifically — not just a direct sales team. What we offer Competitive salary and equity. We share comp ranges on the first call. Seed-stage company backed by Index Ventures ($15M seed). Our founder and CEO is Tom Cupr, who previously founded one of Europe's largest online grocery retailers. Certifications: SOC 2 Type II, ISO 27001, ISO 42001, GDPR compliant. The partner enablement function is yours to build. A dedicated demo team to collaborate with, a growing partner ecosystem to enable, and direct access to leadership. If you've been waiting to own the whole thing rather than run someone else's playbook, this is it. Remote across Europe, with occasional travel to partners and quarterly offsites in Prague. How we hire 1. Recruiter screen, 2. 45 minutes with the Head of Partnerships on the company and quick intros, 3. 45 minutes with the Head of Partnerships going deep on your background, 4. Working session: you walk us through how you'd ramp a new Big4 partner from signed agreement to first independent demo in 30 days, 5. Founder interview We try to close the loop in under three weeks. If this is the kind of problem you want to spend your time on, get in touch.

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

As Head of Customer Support, you will be responsible for leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. This is an opportunity to take ownership of an important customer support function within a growing global SaaS business. Back

Position OverviewAs Head of Operations & Customer Experience, you will sit at the centre of Flyp’s marketplace operation - owning the customer journey, improving marketplace performance, and building the

We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. You’ll act as the central owner of three core areas: customer care, quality control, and health &

B Corp™ is seeking a Head of Customer (Experience & Operations) to enhance customer engagement within the property sector. This role involves operational leadership, improving customer experiences, and managing a day-to-day customer operation. The ideal candidate will thrive in a fast-paced enviro

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

We're looking for an exceptional Head of Customer Experience to lead the development and delivery of our Customer Experience strategy, shaping how we listen to customers, improve services and build a strong customer culture across the organisation. You will lead our approach to customer insight, com

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. Extensive Leadership Experience: 10+ years in customer service, customer operations, or customer success, including at least 5 years in senior leadership roles overseeing large‑

History of successful deployments recognised as reference accounts. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the streng

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, traini

NEW LOOK is seeking a Digital Analytics Manager in Greater London to lead a high-performing team focused on understanding customer behavior across digital channels. Join us and enjoy benefits like staff discounts, private pension, and a culture of continuous improvement.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

The Head of Customer and Commercial Sales is a senior, hands‑on role responsible for driving revenue growth while ensuring the customer and fulfilment engine operate smoothly, accurately and with care. Set and uphold standards for customer communication, response times, tone, accuracy and professi

You will oversee team leadership, operational excellence, and customer advocacy, ensuring smooth customer journeys and high satisfaction metrics. The ideal candidate has substantial experience in Technical Account Management and a commitment to understanding customer needs. LE300 Automation Anywhere

Head of Customer Migration & Remediation. It ensures that all customer journeys are customer safe, regulatorily robust and operationally resilient and, importantly, that they are delivered as scalable, repeatable capabilities rather than one‑off programmes. Nationwide is on a bold journey to build

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Freshminds is seeking a Head of Customer Excellence to lead the customer excellence agenda for a large transport and logistics firm in Greater London. The ideal candidate will have senior experience in customer service transformation, a strong track record of delivering operational change, and the a

Vistry Group is seeking a Head of Customer Service to lead our team at the Stratford office in Greater London. The ideal candidate will have extensive experience in customer service, particularly in the construction sector, alongside a deep understanding of NHBC requirements. This role involves ensu

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer service, be hands-on, and understand the commercial aspects that drive performance. Sigma Recruitment is seeking a dynamic leader for a key

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

Salesforce (or equivalent CRM) and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, an

The Body Shop is seeking a Head of Customer Relationship Management (CRM) to define the strategy for customer engagement and loyalty. Ideal candidates are commercially minded with a passion for customer experience and a proven record in CRM.

The position offers a range of benefits including 33 days of annual leave, retail discounts, and a company pension scheme. Group 1 Automotive is looking for a Head of Business for Volkswagen New Southgate. With proven leadership experience, strong communication skills, and a full UK driving license,

Our head office in Pancras Square offers us the strongest possible platform to transform the lives of patients, as the country’s leading biopharmaceutical company. AstraZeneca UK is looking for an outstanding Head of Digital Customer Engagement to lead one of our most critical commercial transform

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Implementation of automated systems and AI tools that minimize headcount growth while exceeding SLAs. You are comfortable discussing software products and can tr

Annapurna is seeking a Customer Success Director in Greater London to lead the global customer success function and maximize value for clients. The ideal candidate will have a strong SaaS background, experience with hardware deployments, and a passion for improving customer experiences in the hospit

Ealing Council is seeking an experienced Assistant Director of Customer Services to lead initiatives and drive customer-focused strategies in the London Borough of Ealing. This senior position offers a supportive working environment with opportunities for professional development. As a leader, you w

Fonoa, located in Greater London, is seeking a Manager of Customer Success to lead a team responsible for driving customer adoption, retention, and expansion. In this role, you will oversee operational processes and manage various strategic initiatives to enhance customer outcomes. Your focus will b

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

The ideal candidate will have over 15 years of experience in Client Success roles, with a strong track record of building successful teams. Smokeball UK is seeking a Head of Client Success to lead and scale the post-sales organization. The role offers a dynamic work environment, competitive salary,

This role offers flexibility to work in a way that suits you, whether that’s in‑office, hybrid, or remote. Leading and developing a team of CSMs and AEs across EMEA, AMER, and APJ, building a culture that is as commercially sharp as it is customer‑focused. You have strong commercial negotiatio

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

You will lead a team to achieve sales targets and maintain high customer service standards. The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback initiatives across all interaction points. You will be accountable for ensuring that customer interactions reflect the brand's values of freshness, quality, and comfort. The ideal candidate will possess hands-on

Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including bu

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Own and continuously improve the project costing model, ensuring governance and timely sign-off. Lead forecasting through to end-of-contract and consolidat

This role offers flexibility to work in a way that suits you, whether that’s in‑office, hybrid, or remote. Lead and develop a team of CSMs and AEs across EMEA, AMER, and APJ, building a culturally commercial and customer‑focused team. Navigated product transitions or platform migrations with c

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

This role involves managing a team, implementing customer care policies, and addressing customer issues promptly. Barratt Developments Plc is looking for a Customer Care Manager to ensure home buyers receive top care following their purchase. The ideal candidate will possess strong analytical skills

The position offers an OTE of £70,000 along with various company benefits including pension and discounts on services. Applicants should display strong sales and management skills, with a successful track record. The role demands a proactive leader who can drive the sales team to achieve outstandin