Head of customer success jobs in CleckheatonCreate job alerts

The Company: • PE-backed Regulatory Technology business approaching £45M ARR, with ambitious plans to reach £100M ARR by 2030., • Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance., • A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services., • Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function., • A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. This isn't a role for someone who wants to manage from behind a dashboard. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: • Leading, coaching and developing two Customer Success Managers., • Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR., • Delivering executive customer meetings, webinars and strategic business reviews., • Partnering closely with Account Management to maximise customer retention and renewal success., • Using customer health, engagement and product usage data to proactively identify risk and opportunity., • Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey., • Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions. About You: You'll bring: • Experience leading Customer Success teams within a SaaS environment., • A proven track record managing scaled or high-volume customer portfolios., • A commercial mindset, understanding that Customer Success exists to deliver customer outcomes that protect and grow revenue., • The confidence and credibility to influence senior stakeholders and challenge customers constructively when required., • A data-led approach, using customer health, engagement and product adoption to prioritise activity., • A coaching mentality, developing those around you whilst setting the standard through your own customer interactions. Most importantly... You understand that Customer Success isn't about keeping customers happy. It's about understanding why customers invested in your platform, aligning around the outcomes they're trying to achieve and ensuring those outcomes are realised. You'll be comfortable having difficult conversations, influencing senior stakeholders and acting as the commercial partner who keeps customer value, adoption and retention firmly aligned. #J-18808-Ljbffr

Design and Engineering Manager Remote role, with travel to Marshalls sites and customers as required Competitive Salary plus Company Car & Benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world Marshalls Civils & Drainage, part of our building products division, partners with customers to design, engineer and manufacture precast & reinforced concrete solutions that support critical infrastructure and civil engineering projects UK wide. Our engineering-led approach combines technical expertise with innovative manufacturing techniques to deliver integrated solutions that are safer to install, built to last and designed to perform for decades. Joining our team means being part of a business that thrives on solving complex challenges and delivering infrastructure with confidence at every stage. As part of our commitment to the evolution of both our products and position as a leading supplier of innovative solutions to the UK water and drainage infrastructure industry we have a brand-new opportunity for a Civils & Drainage Design and Engineering Manager to join our Design & Engineering team. So what's the mission? The Design and Engineering Manager will play a key role in supporting the continued development and transformation of Marshalls Civils and Drainage focusing on Engineered Solutions, working across engineering, design, operations, manufacturing, commercial and project teams. Reporting directly to the Head of Design and Engineering, the role will have a dual focus on business transformation and technical design support, helping to improve processes, systems, data and ways of working while also providing engineering input into bespoke precast concrete solutions for major energy, water management, wastewater and infrastructure projects. Alongside the transformation remit, the Design and Engineering Manager will provide project and technical support for the development of bespoke precast elements, interpreting customer and project requirements and contributing to practical, manufacturable and commercially viable engineering solutions. What are the mission-critical skills? This is an opportunity to expand on your experiences and develop your career. We think this role would be suited to someone who has; • Experience working within a civil / structural design and technical environment (consultancy, design & build contractor or building products design & manufacturing business), • Civil engineering, structural engineering or construction related qualifications (degree qualified is preferred), • Accreditation to a professional body such as the IStructE or the ICE, • Working knowledge of Eurocode 2 design, EN 1992 Part 1-1, • Extensive knowledge of reinforced and pre-cast concrete design and loadings would be a distinct advantage, • Problem solving skills, • Proficient in the use of AutoCAD and structural engineering & modelling software packages (SCIA & Allplan experience would be ideal), • Ability to communicate and build relationships with a broad range of internal and external stakeholders, • Be able to demonstrate flexibility to adapt and respond to change, • Proven ability to motivate yourself and others to meet project deadlines Why join Marshalls? Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us! What's in it for you? • Company Car or Car Allowance, • Flexible, hybrid or remote working, • 26 days' holiday plus bank holidays, • Guaranteed Christmas shutdown, • Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more, • Enhanced family leave policies, available from day one, • 5% employer matched pension scheme, • Ongoing learning and development opportunities, • Cycle to Work scheme, • Employee discounts on Marshalls and Marley products, • Discounts with hundreds of leading retailers, • Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals, • Share Purchase Scheme, • Life Assurance Equal Opportunities Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring our whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself. Every great build starts with strong foundations. Start yours here. No Agencies, thank you! INDHP #J-18808-Ljbffr

We’re investing in our Cyber Security team and now looking for a Cyber Security Manager (Operations). In this role, you’ll lead the day to day operational security function monitoring threats, responding to incidents, and maintaining a strong and secure environment for Morrisons’ systems and customer data. You’ll be responsible for: • Leading security operations, including threat monitoring and incident response, • Working closely with internal teams and third party partners to ensure effective controls are in place, • Managing and optimising operational tools and technologies, • Producing reports on security events, trends, and response actions, • Supporting wider security programmes and continuous improvement initiatives Success looks like: • Threats are identified and addressed quickly, • Supplier performance and SLAs are well managed, • Security operations run smoothly, and stakeholders trust your leadership You’re experienced in security operations and know what it takes to keep a business secure on a day-to-day basis. Calm under pressure and confident in a fast-paced environment, you’re hands‑on and strategic when needed. You’ll also have: • Previous experience in cyber security operations or SOC management, • Strong understanding of incident detection, response, and escalation, • Familiarity with SIEM tools, threat intelligence, and endpoint protection, • Strong communication skills and stakeholder management experience, • Experience managing internal teams and/or third-party suppliers In return for all your hard work, you will receive: • 15% discount in store from the day you join us, • Additional 10% discount card for a friend or family member, • Career progression and development opportunities, • Generous holiday entitlement, • Market leading pension scheme and life assurance, • Healthcare benefits including Aviva Digital GP, • ‘MyPerks’ giving you discount with over 850 retailers, • Free parking onsite, • Enhanced Family, Maternity and Paternity Leave, • Private Healthcare Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking! At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues. There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you! At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too. We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong. #J-18808-Ljbffr

Location: Bradford, England, United Kingdom Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Are you looking to be part of a dynamic and growing organization whose company culture is centered on empowering its employees to make decisions? As one of the leading manufacturers in producing high performance, high-quality RF products for use in today’s modern technology world, Teledyne Microwave is focused on hiring the best available talent! Teledyne Microwave UK (a business unit of Teledyne Aerospace & Defence Electronics UK) provide enabling technologies for industrial growth markets. We have evolved from a company that was primarily focused on aerospace and defence, to one that serves multiple markets that require advanced technology and high reliability. Here at Teledyne Microwave UK, our mission is to enable our customers to make the world safer, more secure and better connected. We are a world leader in the design, manufacture and support of radio frequency (RF) technology. With unrivalled RF & microwave application knowledge we have experience of creating innovative solutions for the most challenging applications. The successful candidate will have the opportunity to develop their skills in a varied and interesting role, where they can make a real difference utilising their Operational Expertise and People skills to deliver on a business that is growing and highly regarded within industry. Working alongside a wealth of internal company knowledge and experience, we are expecting the successful candidate to then bring a fresh perspective to and lead all Operational day to day aspects of our site. You will build on our current success by Leading the operational site while working with the wider business team to give our customers the best possible service and meeting the business goals & strategies, ensuring our product continues to be 'Everywhere You Look'. The Operations Manager will have tactical responsibility and require strategical vision for implementing a forward-thinking production strategy that maximises efficiency and drives operational excellence that will optimise production levels. You will be seeking best-in-class production and business practices to deliver against customer expectations. You will be providing strong and clear leadership standards that will motivate and inspire operations to achieve the company goals and standards, whilst mentoring these staff to develop new skills and leadership practices. • Manage, lead and coach the production team and department leaders to ensure a consistently high output and quality of our product., • Track succession planning and staff development through the appraisal and objective setting process., • Capacity analysis of people, parts & equipment. Define, acquire & manage resource requirements in terms of space, efficiency, manpower, tools & equipment to meet commitments and future growth requirements., • To deliver yearly, monthly & weekly revenue plans. Create a master production plan to ensure those set targets are rolled through the business and are widely communicated and understood., • Develop internal strategy to improve and grow the business in conjunction with the Site Director/Head of Operations and the Senior Management Team., • Provide information on and maintain key performance indicators and operational excellence in line with business objectives., • Identification of and mitigating action of risk & opportunity within all operational aspects of the business plans., • Ensure all HS&E requirements are supported, maintained, updated and complied with in conjunction with the HS&E Manager., • Work with the QA team on issues which arise and drive a quality mindset that is at the forefront of all employee's actions., • Full responsibility for production team leaders, production operators, stores and production engineering., • Engage with input to customer bids, generating proposals and submitting costings for existing and new products. Ensure this quoted information for operations translates into reality when the bid converts to a firm order., • Be the customer and supplier point of contact for escalation outside of the normal communication channels., • Degree qualified with a good engineering technical background., • Implementing and sustaining continuous improvement activities within a production environment is essential., • Experience working within the Defence / Space / Aerospace / Electronics industry would be of benefit., • P&L experience would be of benefit., • Operations management and leadership experience preferably within a high-tech manufacturing environment., • Experience of ERP essential – SAP specific would be of benefit., • Experience of working within a project., • Ability to manage specific resolution & improvement projects., • Experience of delivering business change within a manufacturing/engineering environment., • Experience of business risk management., • Experience with & implementation of operational excellence tools would be of benefit., • Excellent communication, organisation and leadership skills with the drive and ability to motivate and inspire multi-functional teams to achieve business targets., • Self‑motivated and the ability to work under pressure., • Salary sacrifice-led pension plan that matches employee contributions up to 7%, • Employee Assistance Programme, • Salary sacrifice Electric Vehicle car scheme, • Free life assurance cover at the value of four times basic annual salary, • Holiday purchase scheme which enables employees to purchase an additional week’s worth of annual leave each year, • Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, as well as their cultural/environmental wellbeing, • Competitive employee discounts platform that provides employees with discounts with leading brands/retailers, • Internal reward and recognition scheme linked to internal benefits platform, • Cycle to Work scheme, • Enhanced family‑friendly benefits, • Company sick pay, • Equality, Diversity & Inclusion Committee that supports and champions employee diversity, • Local discounts and offers (e.g. gym) #J-18808-Ljbffr

Role Description Clinical Pathologist | VPG, part of Zoetis ?? Remote or Hybrid | Full-time VPG is part of Zoetis, the world's leading animal health company. We are looking for a Board Certified Clinical Pathologist to join our Pathology team and help us deliver a market-leading diagnostic service to our clients. This is an exciting opportunity for a specialist who wants to combine high-quality clinical pathology with client education, collaboration, research and service development. ?? About the role As a Clinical Pathologist, you will work closely with the Head of Clinical Pathology and Associate Director of Pathology (UK & Ireland), providing expert interpretation and reporting across a broad range of laboratory submissions. You will: · Ensure accurate, high-quality and timely reporting and interpretation of laboratory submissions, including cytology, haematology, biochemistry, serology and microbiology. · Provide Point of Care diagnostic support. · Work collaboratively with colleagues across the Pathologist group and VPG. · Interact with laboratory teams and support day-to-day diagnostic operations. · Respond to telephone calls, emails and other client or laboratory enquiries promptly, professionally and clearly. · Develop a strong understanding of VPG's client-facing portal, internal LIMS, request codes and expected turnaround times. · Contribute to client education, business development, marketing, projects and internal/external research that enhance our pathology service. · Attend regular Pathologist, laboratory and VPG meetings. · Maintain and role-model VPG's values and behaviours. · Complete all statutory, mandatory and essential training within the required timeframes and maintain ongoing competency. · Maintain professional standards through continued professional development (CPD), supporting MRCVS, Board Certified and Specialist status. ?? What you'll bring Essential: · Board certification in Clinical Pathology - ACVP or ECVP. · Good computer skills. · A strong commitment to diagnostic quality, customer service and professional standards. Desirable: · Previous experience working in a diagnostic laboratory setting. ?? Why VPG? At VPG, you'll have the opportunity to work as part of a specialist pathology team within a global animal health organisation. You'll contribute not only to diagnostic excellence, but also to the continued development of our services, client experience and scientific capabilities. Whether you prefer remote or hybrid working, this role offers the opportunity to make a meaningful contribution to veterinary diagnostics while working collaboratively with colleagues across VPG and Zoetis. ?? Interested in joining us? Apply now and become part of VPG, part of Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. Global Job Applicant Privacy Notice JBRP1_UKTJ

You will lead two Customer Success Managers, own the strategy, health and performance of a £4-5M ARR portfolio and drive executive-level conversations with key customers. ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is recruiting a senior Customer Success leader

The Regional Sales Manager is responsible for developing and delivering the sales and business development plan for an assigned territory and key accounts. The role will increase market share, order intake and profitable growth for Fives and high-precision manufacturing solutions by strengthening existing customer relationships, developing new business and creating a robust opportunity pipeline. The role owns the complete sales lifecycle from initial contact, qualification and consultative solution development through proposal, negotiation, contract award and effective order handover. The role requires the ability to understand complex machining and manufacturing processes, match customer requirements to the Fives portfolio and communicate practical, cost-effective, value-based solutions from shop floor to boardroom. Working closely with customers, agents, other Regional Sales Managers, Product Managers, Commercial and Marketing, Aftermarket, Engineering, Project Management and other Fives companies, the Regional Sales Manager will build long-term partnerships and deliver profitable, sustainable growth. • Agree annual sales budgets, order intake targets and territory objectives with the Head of Sales, and develop clear strategies and activity plans to achieve them., • Prepare accurate monthly and quarterly forecasts, territory plans, market reports and activity updates, and maintain current pipeline, opportunity, customer and KPI information within the Company's sales reporting and CRM systems., • Identify, qualify and convert new business opportunities across the assigned territory, including new markets, sectors and applications aligned with the Company's growth strategy., • Develop and maintain strategic account plans for existing and target customers, building effective relationships with stakeholders in purchasing, engineering, operations, maintenance, research and development, and senior leadership., • Take ownership of the complete sales lifecycle, including prospecting, needs analysis, solution development, pre-bid activity, proposal coordination, negotiation, contract review, approval and order handover., • Work with Engineering, Applications, Estimating, Finance, Legal and other relevant functions to ensure proposals are technically viable, commercially robust and aligned with approved pricing, margin, risk and contractual requirements., • Negotiate commercial and contractual terms with customers, identifying and escalating risks, liabilities and implications for profitability, delivery and performance before commitments are made., • Manage day-to-day activity and time effectively, ensuring suitable market coverage, disciplined customer follow-up and efficient use of travel and selling time., • Research and develop new business through direct contact, networking, digital channels, industry events, referrals and established business contacts., • Retain and grow existing customer relationships by identifying improvement opportunities, proposing enhanced solutions and increasing the value of business with key accounts., • Develop a thorough understanding of the Fives product and service portfolio, its key advantages and applications, and translate product features into clear, value-based customer benefits., • Ensure proposed orders meet agreed gross margin expectations and remain within approved estimating frameworks, budgets and technical capability., • Provide ongoing commercial support during project build, delivery, installation and acceptance, working with Project Management to manage contract variations, pricing, scope and lead-time impact., • Develop a long-term view of customer investment plans, business strategy and product requirements to create a credible multi-year opportunity plan for the territory., • Collect, analyse and communicate market intelligence, including competitor activity, pricing, lead times, customer investment, sector trends, emerging technology requirements and relevant high-value manufacturing developments., • Coordinate with colleagues where customers, sectors or opportunities span multiple territories, ensuring intelligence is shared, account activity is aligned, and opportunities are managed in the best interests of Fives., • Leverage relationships and capabilities across other Fives companies to strengthen competitive advantage, create cross-selling opportunities and maximise customer value., • Develop and maintain effective relationships with sales agents, distributors and regional partners, setting clear expectations and working collaboratively to achieve agreed objectives., • Develop and deliver tailored, solution-based presentations and represent the Company professionally at customer meetings, technical reviews, seminars, exhibitions, conferences, open houses and other industry events., • Plan and manage travel, customer visits and sales activity efficiently within agreed budgets, policies and approval processes, including visits to Fives and partner facilities for presentations, trials, demonstrations and product launches., • Understand and work at all times in line with Fives Values and Directives, specifically following the highest standards of health and safety., • Responsible for complying with all the Company's Data Protection, Information Security and Cyber Security requirements and policies., • Carry out any other reasonable duties as requested. Relevant technical or engineering qualification, or equivalent knowledge gained through substantial experience in an industrial or capital-equipment environment., • Proven experience in a direct technical sales or business development role, with responsibility for the complete sales lifecycle., • Demonstrable success in developing and growing major or key accounts, ideally within complex engineering, manufacturing or blue-chip customer organisations., • Strong commercial acumen, including experience of pricing, margin management, forecasting, contract negotiation and commercial risk assessment., • Ability to understand complex customer requirements and work with technical specialists to develop compelling, value-based solutions., • Highly developed communication, presentation, influencing and negotiation skills, with the credibility to operate effectively at all levels within customer and internal organisations., • Consultative selling capability, with a clear focus on customer value, long-term partnerships, relationship development and customer retention., • Ability to develop practical and cost-effective solutions and communicate them confidently from shop floor to boardroom., • Commitment to ongoing product, application and sales training, with the ability to convert technical features into commercial benefits., • Strong interpersonal skills and a transparent, ethical and team-oriented approach to customers, colleagues and business partners., • Analytical and detail-focused, with the ability to use market, customer and commercial information to make sound decisions and prioritise opportunities., • Strategic and proactive approach to territory planning, account development and pipeline creation., • Self-motivated, resilient and well organised, with the ability to work independently, manage competing priorities and meet demanding deadlines., • Collaborative approach and ability to contribute strongly within a cross-functional and internationally dispersed commercial team., • Professional, enthusiastic and customer-focused, with the judgement and integrity to represent the Company positively at all times., • Competent user of CRM, forecasting, reporting and standard Microsoft 365 applications., • Ability and willingness to travel extensively within the assigned territory and internationally, including overnight stays where required., • Full driving licence and appropriate right to travel and work within the assigned territory, subject to the requirements of the role., • Ability to work effectively both independently and as part of a cross-functional team., • Strong personal organisation and time management, with the ability to manage competing priorities and meet tight deadlines., • Able to manage own time and meet tight deadlines. #J-18808-Ljbffr