Head of customer success jobs in ColchesterCreate job alerts

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Build and shape a Customer Success function from day one.

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transfo

A dynamic startup in London is seeking a Head of Customer Success to build the function from the ground up. The ideal candidate has over 5 years in Customer Success, with substantial leadership experience in a B2B SaaS context, and a strong technical background to drive technology adoption amongst u

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Customer Success function as we enter the next phase of growth. Build, lead, and develop a high-performing team of Custom

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

Partner with Customer Success and Professional Services to drive AI adoption programs post -sale. Head of AI Customer Value & Adoption. Aptean is seeking a high -impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the int

A leading wholesaler in the UK is seeking a Head of Customer & Strategy Insight. The successful candidate will utilize strong analytical skills and lead customer segmentation initiatives while fostering a customer-centric culture. The position offers a hybrid working model and a comprehensive benefi

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

A recruitment agency specializing in consumer goods is seeking a Head of Marketing Operations in London. This is a pivotal leadership role within a fast-growing leisure group, and the position offers a competitive salary along with benefits. This hybrid position focuses on enhancing the customer exp

Head of Customer Strategy, Continental Europe. Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels customers and GPN’s short and long term market share and financial goals. Develop a deep understanding of the short and long term

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Referrals increase your chances of interviewing at Springboard Success by 2x. Attend relevant industry events and network with key players to stay ahead of the

An experienced Head of Customer Success to lead our customer success function. Customer Success, Account Management or related leadership roles. Define and execute the Customer Success strategy aligned with company objectives.

A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. This pivotal role involves managing a team and working closely with operational partners to meet quality standards, address customer complai

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. A leading health tech company is seeking a Team Manager for Customer Success in London. In this hybrid role, you will lead a team of specialists, ensuring effective d

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first‑line support, service desk, incident management and customer success. As

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transfo

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A fintech startup is looking for a VP of Customer Success in Greater London. This strategic role will manage customer relationships and ensure successful engagement throughout the customer lifecycle. Hybrid work setup with flexibility is offered, along with stock options and a commitment to employee

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. This position offers a s

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. You’re an experienced leader from Customer Success, Client Services or B

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The school values staff well-being and offers excellent career progression, a comprehensive benefits package, and a supportive environment for both staff and stu

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Own and continuously improve the project costing model, ensuring governance and timely sign-off. Lead forecasting through to end-of-contract and consolidat

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A B2B FinTech company is seeking an experienced Head of Customer Success to lead their efforts in enhancing customer satisfaction and retention. This role involves defining the Customer Success strategy, managing a high-performing team, and ensuring that customers derive measurable value from produc

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Solid customer facing experience from Customer Su

This role requires over 8 years of customer success management experience, the ability to foster strong customer relationships, and proficiency in Salesforce. A leader in clean energy solutions based in Greater London seeks a Head of Customer Success to drive retention and enhance client satisfactio

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enh

A high-growth startup seeks a Head of Customer Success to build and lead the Customer Success function. The ideal candidate has over 5 years of experience in Customer Success and a strong technical background to drive change within traditional industries. You will manage the post-sale journey, ensur

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading banking institution is seeking a Head of Product & Journey Development to oversee product development across their lending and banking services in the U. This role involves driving product strategy and customer journeys while ensuring regulatory compliance. The company is dedicated to dive

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. This role will lead initiatives across ticketing and onboard services, utilizing customer insights to drive excellence in service delivery. Ideal candidates will have at le

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alig