Head of customer success jobs in CorbyCreate job alerts

Production Planner £36,000 - £38,000 per annum (DOE) Corby | Office-based | Monday-Friday, 8:30am-5:00pm Benefits: 33 days annual leave (inclusive of bank holidays) Pension scheme On-site parking Permanent, full-time role Brand new position with real autonomy About the Role Due to continued growth and success, our Corby based FMCG manufacturing client is creating a brand new Production Planner role within their busy operation. This is an exciting opportunity for an experienced planner who thrives on ownership, enjoys shaping processes, and wants to make a visible impact from day one. Working closely with the Head of Production and Purchasing, you will establish and own the production planning function, setting best‑in‑class standards that support efficiency, customer demand, and operational performance. Key Responsibilities Establish and take ownership of the full production planning function Design and implement planning processes, schedules, and systems from scratch Create and maintain production plans aligned to customer demand, stock targets, and capacity Collaborate closely with Operations, Supply Chain, Manufacturing, and Purchasing teams Identify bottlenecks and inefficiencies, driving continuous improvement initiatives Use data and analysis to support decision-making and improve workflow efficiency About You We're looking for a proactive and adaptable Production Planner who enjoys problem-solving and influencing across teams. You will be able to demonstrate: Proven experience in Production Planning, Manufacturing Planning, or a similar planning role Strong understanding of effective internal and external planning processes Good working knowledge of Microsoft Office, particularly Excel Strong analytical skills with attention to detail Excellent communication and stakeholder management skills A positive, can do mindset with the confidence to build and improve processesFull one‑to‑one support will be provided to help you become familiar with company processes and procedures. About the Company You'll be joining the Corby Head Office of a well established manufacturing business with over 30 years of industry experience and an enviable reputation for delivering outstanding products. The organisation values quality, collaboration, and continuous improvement and is keen to recruit a Production Planner who shares these values. If you're looking for a new challenge, autonomy, and the chance to shape a role from the ground up, this could be the perfect next step. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. This position demands expertise in SaaS architecture and

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, au

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. The ideal candidate brings over 8 years of marketing experience, particularly in B2B SaaS, and excels in building community initiatives. You will lead

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Gofractional is seeking a Fractional VP of Customer Success located in Greater London. You will partner with the CEO and leadership team, leading the Customer Success function to enhance customer value delivery and drive retention. Ideal candidates will have project-based leadership experience, a st

We are seeking an exceptional Head of Customer Experience to lead and shape the end‑to‑end customer journey across Fortius. Lead the design, delivery, continual improvement, and operational efficiency of the Front of House and Concierge services. Oversee front‑of‑house activity to ensure pat

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The package includes a base salary of £75k–£85k with a 20% variable component and offers a remote-first working model within the UK. ABR Talent is seeking a Customer Success lea

MARTENS is seeking a Head of Global Customer Service to lead the customer service strategy and enhance the consumer experience. The ideal candidate possesses deep knowledge of customer service operations, a proven record in leadership, and strong problem-solving skills. This pivotal role involves de

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Recruit, mentor, and lead a high-performing team of Customer Success Managers. We are looking for a strategic leader to take Customer Success to the next level. Our vision is to power and empower millions of businesses with our software.

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. The role offers a competitive salary of £72,252 and various employee benefits. This permanent full-time role focuses on creating a customer-centric culture while managing store performance a

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

Head of Sales, Customer Success and On-Boarding. Head of Account Management, Customer Success and On-Boarding. Reporting to the CEO and working closely with all levels of the business, this role will be responsible for:-.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function from the ground up for a high-growth s

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Work with Media & Affiliate agencies to define and execute the digital media strategy, growing active customers and driving more customers to the website & app. This role is based out of our Restaurant Support Ce

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

WeAreTechWomen is seeking a Head of Customer Engineering to lead customer-facing teams and drive cloud transformation for clients. In this role, you will manage a team of experts, providing strategic technical advice to accelerate project success and remove blockers.

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Use cust

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. A passion for customer success and effective communication skills are essential. Ideal candidates should have 7-10 years in technology sales, including 3-5 years of man

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR. Director and Global Head of Customer Success's plans and vision for the su

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement. The successful candidate will lead a team to ensure effective service delivery while maintaining partnerships with key stakeholders.

A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, a

Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Directors and Customer Success Managers to drive retention and growth within the NHS customer base. The position offers a competitive salary of £120k – £160k per annum

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. Established SaaS

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people

Prospero Teaching is seeking a passionate Head of Year to join a community school in Manchester. Competitive pay of £140/day is offered. This full-time role involves leading a team of tutors, ensuring high-quality pastoral care, and supporting student wellbeing.

Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily. Our specialisation ensures that client sentiment remains the foundation of our success, where our expert, targeted service consisten