Head of customer success jobs in EastbourneCreate job alerts

Job Description Registered Manager (Regulated and Unregulated Services) Location: Eastbourne Salary: £40,000 to £50,000 base + up to £10,000 annual performance bonus Benefits: Pension contributions of 5%. 30 days annual leave (including bank holidays). Private health insurance and wellness perks. Relocation support of up to £3,000 (if required). Fully funded professional training and development programs. Flexible working options, including hybrid work. About the Role We are seeking an experienced and dynamic Registered Manager to lead both regulated and unregulated care services for our agency. The successful candidate will be responsible for managing the CQC registration process, ensuring compliance, and overseeing high-quality service delivery. Additionally, you will play a key role in developing and expanding our unregulated care services, such as companionship, housekeeping, and private care, while ensuring customer satisfaction and business growth. Key Responsibilities CQC Registration and Compliance Lead the CQC registration process, ensuring all policies, procedures, and staff qualifications meet regulatory requirements. Develop and maintain a care plan and policies in line with CQC standards to achieve at least a "Good" rating. Ensure the agency operates in full compliance with all legal, regulatory, and industry standards. Management of Regulated Services Oversee the delivery of high-quality care services, meeting individual client needs and preferences. Recruit, train, and manage staff to maintain a skilled, motivated, and compliant workforce. Act as the primary contact for all CQC inspections and audits. Development of Unregulated Services Design, promote, and manage customer-focused unregulated care services, including companionship, housekeeping, and private care. Build and maintain relationships with clients, families, and local community organizations to drive service uptake. Conduct market analysis to identify opportunities for new services and areas of growth. Customer and Staff Management Ensure exceptional customer service by addressing client feedback and concerns promptly. Monitor staff performance, provide regular training opportunities, and ensure high retention rates. Operational and Financial Management Monitor and manage budgets, ensuring financial targets are met for both regulated and unregulated services. Develop and implement operational strategies to optimize resources and minimize inefficiencies. Key Performance Indicators (KPIs) Achieve and maintain a "Good" or higher CQC rating. Ensure a staff retention rate of 90% or above annually. Achieve 10% year-over-year growth in unregulated services. Maintain a client satisfaction score of 90% or above based on surveys. Meet or exceed profit margin targets for the business. Candidate Requirements Essential: Minimum Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Proven experience managing regulated care services and achieving CQC compliance. Strong leadership and staff management skills. Ability to manage and grow unregulated care services. Desirable: Experience with business development and customer relationship management. Knowledge of Eastbourne’s local care market. Bilingual or ability to manage communication in diverse cultural settings. Why Join Us? Be part of a growing organization committed to innovation in care services. Opportunity to shape and expand both regulated and unregulated services. Enjoy a supportive and flexible work environment.