Head of customer success jobs in GrimsbyCreate job alerts

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

Deep technical knowledge of fire and security systems (smart tech is a huge plus). You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests development and training. We’re on a journey of constant improvement.

Hyperion Partners is seeking an experienced Head of Customer Experience to lead customer strategy in Suffolk. An attractive salary ranging from £60,000 to £70,000 is offered, alongside the opportunity to shape an exceptional customer journey. This permanent full-time role involves overseeing custo

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. We are looking for a strategic leader to take Customer Success to the next level.

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. If you are passionate about making a tangible impact and being part of a dynamic start-up, this position is for you. This role, reporting directly to the Founder/CEO, includes man

The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. Candidates should possess strong leadership skills and a commitment to customer experience.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. Proven track record leading large teams in varying locations with a mixed ratio of permanent/temporary employees an

History of successful deployments recognised as reference accounts. Strong understanding of NHS politics, procurement and stakeholder dynamics. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. A minimum of 25 days of PTO per year. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed.

As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned with consumer standards. Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent bas

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Team L

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Analytical thinker with experience using data and KPIs to drive and measure success

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. This pivotal role requ

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

The position offers competitive benefits including healthcare coverage and flexible time off. This senior leadership role aims at driving customer satisfaction through operational excellence. Applicants should have over 10 years of experience in SaaS or technology support, excellent leadership skill

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Stay ahead of regulatory, privacy, and payment

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

What the successful Head of Customer Success will bring to the team. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m‑£10m ARR range. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity t

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business. We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery

This role will focus on compliance, financial accountability, and improving customer satisfaction within a portfolio of approximately 20,000 homes. Successful candidates will have substantial senior leadership experience in a housing association, with expertise in leasehold management and a proven t

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Work with Media & Affiliate agencies to define and execute the digital media strategy, growing active customers and driving more customers to the website & app. This role is based out of our Restaurant Support Ce

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. This role involves operational leadership o

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience.

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. Join a global leader trusted by 90% of FTSE 500 companies and contribute to a rapidly growing team with significant expansion potential. This role involves leading a high-performing team to dri

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The ideal candidate will have over 8 years of experience in B2B relationship management, particularly within fintech or blockchain, and a strong lea

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account