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Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business. We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery

Acting as the voice of the customer, you’ll remove barriers to great in-store experiences, shape new service and selling propositions, and lead transformation that delivers seamless, inspirational, and commercially impactful customer journeys. Drive the adoption of technology and new ways of worki

Head of Customer ExperienceJob Description: Head of Customer Experience Location: London Department: Operations Reports to: Director of Operations, IG Group Role Overview As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our cust

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

The Head of Global Customer Retention owns the strategy and execution of how we build lasting relationships with our customers, driving lifetime value, loyalty, and ongoing engagement across the global consumer base. Champion of continuous evolution and AI adoption, proactively advancing CRM and loy

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

In this hybrid role, you will lead a high-performing team of Business Analysts and Service Designers, driving operational excellence and commercial impact. Responsibilities include shaping service design practices, managing senior stakeholders, and delivering on customer experiences. Ideal candidate

Responsibilities include leading operational initiatives, improving customer engagement through cross-sell strategies, and overseeing the delivery of scalable service propositions. Director to execute our operational growth strategy and manage day-to-day customer operations.

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Strong understanding of NHS politics, procurement and stakeholder dynamics.

Are a Head of CS or VP of CS at an early‑stage SaaS business right now. They need a VP of Customer Success who sees that and thinks: "That's mine. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.

The ideal candidate will have over 15 years of experience in Client Success roles, with a strong track record of building successful teams. Smokeball UK is seeking a Head of Client Success to lead and scale the post-sales organization. The role offers a dynamic work environment, competitive salary,

Ealing Council is seeking an experienced Assistant Director of Customer Services to lead initiatives and drive customer-focused strategies in the London Borough of Ealing. This senior position offers a supportive working environment with opportunities for professional development. As a leader, you w

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Informa is seeking a Customer Success Lead in London to drive a customer success strategy for the Lead Insights product. You'll provide strategic guidance, mentor team members, and ensure successful customer engagement. The role involves developing strategies, implementing best practices, and managi

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

You will be the main point of contact for a defined set of customers with responsibility for ensuring that those customers have a seamless journey from onboarding through to delivery, renewal and expansion. We are recruiting a Customer Success Manager to strengthen the experience of our business cus

Head of Global Customer Service. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, automation, and AI‑driven service delivery. Global Strategy & Standards: Define the global customer service visi

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Own and orchestrate a large external delivery

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolu

Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR. Director and Global Head of Customer Success's plans and vision for the su

Coast and Vale Learning Trust is seeking a full-time Head of History for Lea Manor High School in Luton. The school, recognized for its excellence and inclusive approach, offers a supportive working environment with exceptional training and development opportunities.

This role involves mentorship of a Customer Success team, driving adoption of Benchling's solutions, and managing key customer relationships. The ideal candidate will have 5+ years of Customer Success experience, a degree in Life Sciences, and proven leadership in a SaaS environment. Benchling in Gr

TeamViewer GmbH is looking for a Global Head of Customer Support to lead a multi-tier customer support organization across its SaaS products. You will need 10–15+ years in customer support leadership, with an emphasis on enhancing customer satisfaction and reducing costs effectively. Flexible work

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. The ideal candidate will have significant experience in Customer Success leadership, a strong background in software, SaaS, or AI/ML companies, and the ability t

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commerci

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. You'll directly coach and develop a team of 5‑8 CSMs while maintaining strategic over

Borough Kitchen is seeking a Customer Service Manager to enhance their online customer experience in the UK. Ideal candidates will demonstrate strong retail or eCommerce experience, excellent communication skills, and a genuine passion for customer service and quality products.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

WinsAbove is seeking a Customer Success Manager to lead and develop a high-performing team responsible for strategic relationships. A passion for customer success and effective communication skills are essential. Ideal candidates should have 7-10 years in technology sales, including 3-5 years of man

Barratt adopts a hybrid way of working which assumes that where roles allow, our office‑based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. To manage the Customer Care team effectively, to ensur

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. You h

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restauran