Head of customer success jobs in MiddlesbroughCreate job alerts

I am recruiting for a bid manager for a global leader who manufacture products, mainly for the defence sector. They bid UK and international opportunities and are looking for their first dedicated bid professional to join their business at an exciting time or change and growth. This role is based just outside of Middlesbrough and there is an expectation to be in the office for the majority of the first 3 months to get to know the team, the business and their products and services. After the first 3 months, there is flexibility to work hybrid. You must have experience bidding into the defence or similarly regulated environments. You will be joining a company with ambitious growth plans, and as this is the first dedicated bid role, you will have the opportunity to make the bid function your own and really put your stamp on it. There is potential to develop into a head of and build a team in the future. Duties and responsibilities • Lead and coordinate the end to end bid activity across UK and international opportunities, • Contribute directly to tender capture planning and win strategy development, • Collaborating with the contracts & compliance manager, you will ensure that submissions are compliant, compelling, commercially robust, and aligned with corporate growth objectives, • Drive the success of the largest, most complex and significant revenue opportunities, • Lead cross-functional bid teams from opportunity qualification through submission and handover, • Develop and maintain bid plans, responsibility matrices, schedules, and risk registers, • Own the production of high-quality, compliant tender responses (ITT, RFP, RFQ, PQQ), • Chair bid reviews (Gate Reviews, Red Team, Gold Team) and ensure governance compliance, • Coordinate technical, commercial, pricing, and contractual inputs into a cohesive submission, • Contribute to capture planning activities, including competitive analysis and positioning, • Support development of win themes, value propositions, and differentiators, • Participate in early customer engagement, shaping requirements where appropriate, • Assist in bid/no-bid assessments and pipeline qualification processes, • Maintain bid documentation libraries, lessons learned, and continuous improvement processes, • Monitor bid KPIs, submission quality, and win-rate metrics How to apply To apply for this role or to find out more information, please send a CV to Hayley Wood. If you are seeking a career move but this position is not right for you please browse the other vacancies on our website. We are specialists in Bid Recruitment, Marketing Recruitment and Business Development Recruitment and have a range of posts available. We also welcome speculative applications.

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. A sal

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Work closely with sales, marketing, and operations teams to ensure the commercial success and smooth delivery of each event. This is an exciting opportunity to

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You’ll set the vision and strategic priorities for solutions that serve millions of loyal customers and thousands

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Drive Net Revenue Retention and maximise lifetime value across the customer base.

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, a

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Own and

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A focused fraction of them will become great – the kind of partner whose architects deliver Claude work customers love, who specializes deeply enough to be the obvious choice in their lane, whose joint customer book grows year over year. Interlock with Anthropic's EMEA direct sales field, with Cus

A leading parking solutions company is seeking a Head of Customer Success to lead and manage the performance of the Customer Success function. The ideal candidate will have over 5 years of experience in customer support leadership and will be responsible for driving service delivery, managing teams,

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Collaborate with Global Client Success teams to share best practices and align globally. Gather customer feedback and work closely with Product and Engineering to influence roadmap decisions.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The company promot

We are seeking a Global Head of Customer Support to lead, harmonize, and scale a world‑class, multi‑tier customer support organization across Enterprise and SMB segments for a multi‑product SaaS portfolio. Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Op

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Provide insight on profitability, cost recovery, and cashflow, identifying risks and recommending actions. Own and continuously improve the project costing

A global FinTech company based in London is seeking a Head of Client Services / Customer Success. Ideal candidates will have experience in support roles, knowledge of financial markets, and strong communication skills. The position offers hybrid working and a competitive salary package, including bo

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

TeamViewer is looking for a Global Head of Customer Support in Greater London to lead a multi-tier customer support organization. Candidates should have 10–15 years of experience in SaaS customer support, with proven success in improving CSAT and SLA metrics. This executive will define and execute

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

The Head of University Success is the person who builds and leads that function. A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice. The operational infrastructure of the function exists and is trusted internally.

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy.

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The