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Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities And Responsibilities • Supervise and coach a team of frontline agents (technical, and parts)., • Monitor team performance against KPIs and SLAs., • Conduct regular one-on-one meetings, performance reviews, and feedback sessions., • Provide training, guidance, and support to team members., • Handle escalated cases and complex issues from agents., • Ensure adherence to processes, policies, and quality standards., • Coordinate with other Team Leaders and departments for cross-functional collaboration., • Analyze performance data and implement improvement actions., • Support recruitment, onboarding, and development of team members., • Report on team performance, challenges, and achievements to management. Qualifications Experience: • Experience in Problem-solving, fault-finding, and resolution., • Experience in a diagnostic environment and troubleshooting technical issues., • Depending on the Helpdesk, Qualified to Senior/Master Technician/IT Qualification., • Customer service experience., • Experience in Team leadership., • Minimum 5 years experience supporting remote office and end users. Knowledge • Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics., • KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time)., • OEM policies, procedures, and systems used by Helpdesk and Parts teams (technical knowledge bases, DMS/ERP, ticketing/CRM)., • Escalation workflows, case lifecycle, and quality standards in technical support and parts processes, • Warranty/parts interactions: causal part identification, returns/traceability, pre-approval impacts on parts flow., • Workforce management principles: coaching, performance management, skills matrices, scheduling., • Customer experience metrics and principles (CSAT, first-contact resolution, fix-it-right-first-time). Technical Skills • Team leadership across THD and Parts frontline functions; coaching, performance reviews, and skills development., • KPI/SLA monitoring and reporting; ability to build, interpret, and act on performance dashboards, • Case management excellence: backlog control, prioritization, and escalation of complex technical/parts issues., • Process definition and improvement (SOPs, checklists, playbooks) and cross-functional handoffs between THD and Parts., • Data-driven operations: root-cause analysis, trend detection, corrective/preventive action planning., • Working knowledge of OEM systems: technical knowledge bases, OEM parts catalogues, DMS/ERP, ticketing/CRM tools., • Quality and compliance checks on technical advice, order handling, returns, and parts traceability., • Workforce enablement: training plans, knowledge management upkeep, coaching on case/parts handling standards., • Coordination with Technical Support, Parts & Logistics, Quality, Finance, and OEM stakeholders. Core Skills • People leadership: coaching, feedback, motivation, and conflict resolution., • Clear, concise communication tailored to technicians, parts staff, dealers, and senior stakeholders., • Customer-centric mindset with ownership of outcomes and service recovery where needed., • Analytical problem solving; structured thinking under pressure and in high-volume environments., • Planning and prioritization; manages shifting priorities while meeting deadlines and SLAs., • Collaboration and influence; drives alignment and effective cross-team handoffs (THD ↔ Parts)., • Continuous improvement mindset; proactively identifies gaps and implements sustainable fixes., • High attention to detail and consistency in applying policies, procedures, and quality standards. Additional Information With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans • Consumer Engagement, • Parts, Accessories & Service Performance, • Actionable Insights, • Repair Optimization & Compliance, • Learning Solutions, • Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Chef When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Second Chef Care Home: Waterfield House Hours per week: 16 (2 days per week) Salary: £14 an hour About the role: We are currently recruiting for a Second Chef to join our Hospitality team. Working as a Second Chef at Runwood Homes, you will have the chance to deliver hotel and restaurant standard meals, without the split shifts and long hours. We are looking for warm, motivated, and passionate Second Chefs who are driven by quality and high standards, to deliver person centred hospitality to our residents.Our Second Chefs support our Head Chefs, and take the lead in their absence. Benefits of working with Runwood Homes: 28 days Paid Holiday Weekly Pay Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing training Free DBS Check and uniform Opportunities to progress your career within the company Free, on-site parking Employee of the Month awards Key responsibilities: To ensure that all stages of food preparation are maintained to the highest standards ensuring the well-being of residents. To ensure the cooking and serving of meals are in accordance with the menu, the Company requirements. To ensure compliance with the Food Safety & Hygiene (England) Regulations 2013 / Food Hygiene Regulations (Northern Ireland) 2006 To ensure the quality of meals produced in terms of presentation and taste. To ensure that portion control procedures are maintained ensuring waste is kept to a minimum. Ensure individual dietary requirements are met (e.g. high calorie, low sugar etc.) by following appropriate quantity, charts and recipes or adapting dishes if required. To ensure that the necessary systems and checks are maintained in order to provide a safe, healthy and efficient working environment. To ensure all food and other items are stored correctly. To monitor stock, maintain effective stock rotation and place orders where required. To deputise for the Head Chef where required. About you: The successful Second Chef will have relevant experience within a catering environment. You will have a secure understanding of special dietary and nutritional requirements, and be able to implement methods to ensure these needs are met. You will also have your Food Hygiene Level 2, and ideally an NVQ Level 2. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you. TPBN1_UKTJ

You will join us as a Agri Anaerobic Digestion (AD) Operator who will support the Site Manager with the safe operation of the site, including loading and sorting of feedstocks via Telehandler, carry out data collection, analysis and reporting, general site housekeeping, Planned Preventative Maintenance (PPM) System, and assisting with planned down time of key equipment for planned, safe and cost effective overhaul. Agri AD OperatorRequirements The successful candidate will be able to work unsupervised for periods of time and be undeterred by physical dirty work, ideally with experience from a related process industry. You will ideally hold a qualification or have experience operating a Telehandler, working in confined spaces, working at heights and first aid. Training will be provided to achieve in house WAMITAB competency standards and H&S, if these are not already held. It would also be advantageous for experience/knowledge/interests in mechanical and/or electrical systems. You will have the ability to follow procedure and protocol, experience of cost control and working within budget and adapt to changing circumstances effectively. Be self-motivated, flexible and a great team player but also confident to work on your own. It is desirable that you have experience of environmental, safety and quality management systems. Due to the nature of the role a full UK driving licence is required. You will have the ability to operate a telehandler truck and obtain a telehandler licence. The role will work a shift pattern including weekends, call out on a rota basis and remote monitoring of the AD Process via SCADA. Overtime is paid for approved additional hours worked. About Biogen (UK) Ltd Biogen is the UKs leader in anaerobic digestion (AD) and one of the largest independent AD operators in the UK. Having expanded its food waste recycling network through acquisition, it has a combined network of nineteen AD plants located across England, Scotland and Wales that provide cost-effective, low carbon, food and organic waste management solutions. Working with supermarkets, the hospitality industry, food manufacturers and local authorities across the UK, the AD sites recycle over half a million tonnes of food and organic waste each year. Location: Fairfields, Fordham Rd, Wormingford, Colchester CO6 3AQ Job Type: Full time, permanent, 42 hours per week, working a shift pattern. Salary: up to £34k dependent on experience + Overtime Benefits: 23 days leave (equivalent to 6.6 weeks holiday), 4% employer pension and x4 life assurance You may have experience of the following: Mechanical Engineer, Mechanical Engineering, , Plant Maintenance Engineer, Plant Engineering, Process Engineering industry, Plant Operator, Plant Assistant, Plant Operative, Waste Management, Warehouse Assistant, Warehouse Operative, Health and Safety, H&S, Health & Safety, Recycling Assistant, maintenance, fitter, maintenance or fitter, REF-225 417 TPBN1_UKTJ

Junior / Assistant Construction Manager Colchester (commutable from Ipswich, Chelmsford, Braintree, Tendring, Sudbury) £35,000 to £55,000 + Training + Progression+ Benefits (DOE) Full time / Permanent Are you a driven Junior Construction Manager looking to take the next step in your career, with a clear pathway into a full Construction Manager role? This is an opportunity to join a growing consultancy that delivers high quality commercial fit out and building services projects across the South East. You'll be part of a team that supports clients through every stage of delivery, from pre-construction coordination to on site management and handover, gaining exposure to a wide range of fast paced interior and services driven environments. The company is expanding its project pipeline and is committed to developing its people with structured progression, mentorship and the chance to take on more responsibility as you grow. In this role you'll work closely with senior managers, contractors and design teams to help oversee site activities, programme coordination and quality control. You will gain hands on experience in the management of commercial fit out works, building services installations, site safety, and subcontractor coordination, helping to deliver well executed projects and excellent client outcomes. This position suits someone who wants to build a long term career in construction management, with opportunities to progress, broaden their technical knowledge and take on larger project responsibilities. The Role * Support day to day site coordination across commercial fit out and associated building services works * Assist with programme planning, site reporting and tracking progress against key milestones * Liaise with contractors, suppliers and consultants to maintain quality and resolve issues * Contribute to site safety management, documentation and compliance activities * Support handover activities, snagging, and project close out The Person * Experience in commercial fit out environments with understanding of building services elements * Strong organisational skills with the ability to coordinate multiple site activities * Keen to learn, progress and step into a Construction Manager role * Good communication skills and confidence working with contractors and project teams * A proactive, hands on approach with an interest in technical problem solving To apply for this role or to be considered for further roles, please click 'Apply Now' Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. TPBN1_UKTJ

The rewards and benefits on offer:.Health & wellbeing programme.MTrec Recruitment are proud to be representing our industry leading manufacturing client in their 2025 expansion plans.An exciting opportunity has arisen for an experienced and pro.

As our Remediation Quality Control Inspector, you will be responsible for visiting various sites / offices carrying out the duty of a Site Manager / xwzovoh Quality Control Manager. We have a new opportunity for a Remediation Quality Control Inspector to join our team within Vistry Services, coverin