Maintenance & Aftercare Manager - High-End Residential
3 days ago
Chichester
Maintenance & Aftercare Manager - High-End Residential Overview We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex. While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations. They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion. This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively. The Role The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care. Key responsibilities include: Acting as first response for all maintenance and aftercare issues Assessing and diagnosing issues before escalation Managing and coordinating M&E contractors and specialist service providers Supporting commissioning, testing, and early-life defect resolution Liaising directly with private clients who expect a prompt, professional response Managing service contracts, warranties, and O&M documentation Maintaining detailed records of issues, actions, and outcomes Supporting maintenance across other high-end residential projects as required The property includes a wide range of complex systems and facilities, including: Large central plant room (significant in scale and complexity) Advanced M&E systems Spa, sauna, steam room, ice room Swimming pool and pool house Cinema, golf simulator, gym, wine room Multiple ancillary buildings Extensive landscaping and external works This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively. The successful candidate will be: A confident, composed individual able to manage demanding private clients Technically strong with a clear understanding of construction and M&E systems Comfortable being on hand when required, particularly in early post-handover stages Organised, calm under pressure, and solutions-focused Professional, discreet, and articulate Experience Required Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level Background in complex high-end residential or similarly serviced buildings Proven experience managing M&E contractors and service packages Ability to interpret drawings, specifications, and O&M manuals Full UK driving licence The Offer Highly competitive salary and package Full-time, permanent position Opportunity to shape and develop the aftercare function Involvement in a flagship, technically challenging residential project TPBN1_UKTJ