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DescriptionTo support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget. The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements. To plan, deliver and manage all production elements across the resorts entertainment and event programme, alongside the Redcoat Manager and the Technical Manager. The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences.KPIsImproved Guest ExperienceImproved ENPS.Improved NPS.Reduction in LTO.Consistent delivery as directed / planned.Safe and secure complianceGeneral Duties & Key AccountabilitiesTeam Leadership Lead, develop and manage the production teams, being accountable for all on stage and off stage product that involves direct reports.Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe.Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible forCreate rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of track count and management through rotas.Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development.Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates.Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups.Manage performance, absence, conduct and development within the team.Promote a collaborative and inclusive team culture.Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies.Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams.Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved.Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in.Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities.Support the communications and check ins of the Self-employed actors. (Rostas and collating invoices)Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers.Supporting the resort for visiting artists and brands on the on-resort wellbeing.Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night.Production & Show Delivery Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations.Manage production schedules, rehearsal timelines and technical requirements.Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed.Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals.Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery.Support new show or performance team installs, and seasonal programme changes.Planning & Resource Management Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator.Manage budgets for production, equipment and maintenance as required.Monitor Costumes and props and their upkeep.Work with central teams or suppliers on equipment and show assets.Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general Rosta information.Collaboration & Stakeholders Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required.Liaise with external suppliers, touring acts and contractors.Communicate clearly with senior leadership on risks, performance and delivery.Ensure guest feedback relating to shows/events is reviewed and acted upon.Support cast captain and the development of their knowledge and skills.Supporting with the recruitment and casting of performance teams as required.Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always.Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role.Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation.Helping to maximise income within the resorts by interpreting and acting upon the daily financial resultsConsistently evaluate entertainment to identify any income or productivity opportunitiesWorking with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business.Experience & Qualification RequirementsStrong people skills and knowledge of live production environments.Previous demonstratable experience in a leadership role within entertainments and performancePrevious experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality.Demonstratable experience of creating and leading development programmes & improving performance standardsAbility to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment.Ability to communicate effectively at all levels.Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills.About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!TPBN1_UKTJ

Are you currently an Assistant or Deputy Manager, with career aspirations plans of becoming a General Manager? Then look no further as we have the job for you. Previous experience as an Assistant or Deputy Manager, in hospitality or leisure industry,. We continually strive to develop our network of

To support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget. The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements. To plan, deliver and manage all production elements across the resort’s entertainment and event programme, alongside the Redcoat Manager and the Technical Manager. The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences. • Improved Guest Experience, • Improved ENPS., • Improved NPS., • Reduction in LTO., • Consistent delivery as directed / planned., • Safe and secure compliance Team Leadership • Lead, develop and manage the production teams, being accountable for all ‘on stage’ and ‘off stage’ product that involves direct reports., • Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe., • Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible for, • Create rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of ‘track’ count and management through rota’s., • Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development., • Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates., • Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups., • Manage performance, absence, conduct and development within the team., • Promote a collaborative and inclusive team culture., • Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies., • Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams., • Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved., • Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in., • Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities., • Support the communications and check ins of the Self-employed actors. (Rosta’s and collating invoices), • Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers., • Supporting the resort for visiting artists and brands on the on-resort wellbeing., • Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night. Production & Show Delivery • Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations., • Manage production schedules, rehearsal timelines and technical requirements., • Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed., • Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals., • Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery., • Support new show or performance team installs, and seasonal programme changes. Planning & Resource Management, • Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator., • Manage budgets for production, equipment and maintenance as required., • Monitor Costumes and props and their upkeep., • Work with central teams or suppliers on equipment and show assets., • Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general ‘Rosta’ information. Collaboration & Stakeholders • Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required., • Liaise with external suppliers, touring acts and contractors., • Communicate clearly with senior leadership on risks, performance and delivery., • Ensure guest feedback relating to shows/events is reviewed and acted upon., • Support cast captain and the development of their knowledge and skills., • Supporting with the recruitment and casting of performance teams as required., • Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always., • Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role., • Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation., • Helping to maximise income within the resorts by interpreting and acting upon the daily financial results, • Consistently evaluate entertainment to identify any income or productivity opportunities, • Working with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business., • Strong people skills and knowledge of live production environments., • Previous demonstratable experience in a leadership role within entertainments and performance, • Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality., • Demonstratable experience of creating and leading development programmes & improving performance standards, • Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment., • Ability to communicate effectively at all levels., • Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets.The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities • Guest satisfaction scores, • Service speed and efficiency, • Food safety audit results, • Labour cost vs budget, • Team retention and engagement, • Stock and waste control, • Cleanliness and presentation standards General Duties & Accountabilities Operational Management • Support daily operation of the food court and all outlets within it., • Ensure service areas are fully prepared and staffed for trading periods., • Monitor service flow and step in to resolve operational issues., • Maintain high standards of cleanliness, presentation and food safety., • Support peak service periods and high guest volumes., • Assist with queue management and guest flow to enhance experience., • Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership, • Supervise and support supervisors and team members on shift., • Lead shift briefings and ensure clear communication., • Support rota planning aligned to demand and budget., • Coach team members to deliver excellent service and efficiency., • Support recruitment, onboarding and training., • Address day-to-day people issues and escalate where appropriate., • Promote a positive, inclusive and safety-first culture., • Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience, • Ensure a welcoming and efficient service for all guests., • Handle guest queries and complaints professionally., • Support improvements based on guest feedback., • Maintain accessible and family-friendly service standards., • Be visible and proactive on the floor during service. Financial & Stock Control, • Support labour cost control and efficient staffing., • Assist with stock ordering, control and rotation., • Monitor waste and support cost-saving initiatives., • Ensure accurate cash handling and compliance., • Support delivery of promotions and upselling opportunities. Health, Safety & Compliance, • Ensure compliance with food safety and hygiene standards., • Support allergen and dietary requirement processes., • Ensure safe systems of work are followed., • Support audits and inspections., • Maintain accurate records and checks., • Ensure all team members hold required training and certifications. Collaboration, • Work closely with other F&B venues, kitchens and operations teams., • Support resort-wide events and peak periods., • Liaise with cleaning, maintenance and supply teams., • Deputise for the Food Court Manager when required. Key Knowledge/Experience & Qualification Requirements Essential • Experience in a high-volume food service environment, • Supervisory or team leadership experience, • Strong organisational and communication skills, • Understanding of food safety and hygiene standards, • Ability to work in a fast-paced environment, • Good problem-solving skills, • Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable, • Experience in holiday parks or resorts, • Food safety qualification (Level 2/3), • Personal licence (where applicable), • Experience managing rotas and staffing levels, • Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! JBRP1_UKTJ

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