Head of customer success jobs in SouthportCreate job alerts

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Clear understanding of how customer communication shapes brand trust, quality, and consistency. Strong command of tone of voice and the ability to coach others.

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland K

Salesforce (or equivalent CRM) and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, an

Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during a period of change. Working closely with the VP of Customers and wider leadership team, you will assess

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

The Head of Customer Success will own, manage, and scale Sons’ customer success team within D2C and Amazon. The role is responsible for overseeing the function and the associated tooling, KPI reporting and budget management, The successful candidate will had strong experience in leading a customer

Aveni is seeking an experienced Head of Customer Success to lead and scale our CS function as we grow. You will own customer retention, health, and long-term value, while acting as the executive voice of the customer across the business, setting the standard for a world-class experience.

As Head of Customer Experience, you'll lead the teams and initiatives that shape every stage of the customer journey. Strong understanding of customer experience metrics, insight and service improvement. Responsible for Quality Assurance, Training & Development, Complaints, Continuous Improvement an

Head of Customer Service Experience. As customer expectations continue to evolve, we're looking for a strategic leader to redefine how service is experienced across every stage of the customer journey. This role would suit someone who has successfully developed and embedded customer experience or se

Skin Analytics, a health tech company deploying AI-driven skin cancer pathways, seeks an Operations leader to own end-to-end delivery from implementation to live operations.You will be the trusted cross-functional lead coordinating Transformation, Client Operations and IT, maintaining a safe, reliab

Standard Life plc in London is seeking a Head of Customer Experience – PRT Operations to lead the customer journey across the BPA and Retirement Solutions business, ensuring a high-quality, well-governed service. The role offers a hybrid London office base with flexible working, a strong pension,

Artlogic is seeking an Interim Head of Customer Success in London to lead a newly formed team across high, medium, low and tech touch segments, plus migrations and two team leads. You will provide clear direction during a period of change, coach leaders and drive collaboration to deliver exceptional

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

You’ll lead a team covering areas such as customer insight and voice of the customer, service design and quality, customer products, accessibility and our regional Customer Experience Centre while working closely with regional leaders externally and internally across the business. Build strong rel

We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment whe

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

ISS STOXX is searching for a strategic leader to head the Client Success organization. The ideal candidate will have over 10 years of client-facing experience, particularly in leadership roles, with a strong focus on capital markets. Exceptional communication and collaborative skills are crucial for

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. Fourth is seeking a Head of C

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

CI&E sits within the UK CMB Customer Team and is organised into three mutually reinforcing pillars, Customer Intelligence, Customer Action and Customer Centricity, to ensure customer performance is visible, understood and acted on at every level, and that UK CMB consistently closes the loop so custo

Krispy Kreme UK & Ireland is seeking a Head of Customer & Loyalty to shape and accelerate the growth of one of the world’s most loved brands. This role goes beyond a traditional CRM remit, focusing on leading customer growth strategy and championing the voice of the customer to drive long-term loy

We’re looking for a Head of Customer Experience - PRT Operations to join our Customer Operations team within the RS&AM function. The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solut

Skin Analytics is seeking a senior operations leader to own the end-to-end delivery of customer services from implementation through live operation.

Sons is hiring a Head of Customer Success to lead and scale the team delivering support across D2C and Amazon. You will drive Zendesk workflows, AI automation, and CX programs while collaborating with marketing and product to reflect brand values and protect customer safety in a regulated wellness c

As Head of Customer & Revenue Strategy, you will lead the development of the industry's customer and revenue growth priorities, bringing together commercial, customer, market and revenue insight to shape the future direction of Britain's railway. A key part of the role will be leading the evolution

The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solutions business. Act as the voice of the customer, shaping customer journeys, service propositions, communications and digital experi

A high-growth B2B SaaS business is looking for an experienced Head of Customer Success to lead and scale its Customer Success function. You'll be a commercially minded Customer Success leader who thrives in high-growth SaaS environments and has successfully reduced churn, improved retention and buil

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. This role suits a c

Krispy Kreme UK & Ireland is seeking a Head of Commercial Marketing to shape and accelerate growth across our retail, e-commerce, delivery, and partner channels.

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. At Lyrebird, we don’t just write code — we help shape the future of the human experience.

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You’ll spot patterns in feedback, identify breakdowns, and translate insights into actionable guidance for stores, districts, regions, and countries, driving service improvements and consistent cus

The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solutions business. Act as the voice of the customer, shaping customer journeys, service propositions, communications and digital experi

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will build scalable onboarding programmes, govern vendor performance, and orchestrate cross-functional collaboration with product and regional leaders to dri

Healix Health is seeking an experienced Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, advocacy and continuous improvement. You'll oversee Quality Assurance, Training, Complaints and CI, using insights and performance data to shape t

Healix Health in Bristol is seeking a Head of Customer Experience to lead the teams responsible for shaping every stage of the customer journey. Reporting to the Operations Director, you will build high-performing teams, manage key KPIs and SLAs, and spearhead customer-centric change initiatives in

You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and driving a culture of continuous improvement. You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer

What You'll Do Customer Success - Ensure customer outcomes remain at the heart of operational decision-making and service delivery - Manage customer feedback, complaints and service improvements - Drive continuous improvement in the customer experience across the organisation - Implementation of

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to own and scale the Customer Success function. The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-grow

This senior role requires building trusted executive relationships, owning regional outcomes, and partnering with Sales, Support, Product, and Professional Services to optimize the customer experience. You will scale a high-performing Technical Success organization, elevate leadership across your te

You'll take ownership of a well-established team with a current customer base of £15M ARR, shape how customer success drives revenue and play a visible role in a business moving steadily towards profitability. Leading and developing a team of customer success professionals with clear ownership of r

Doddle Cover is seeking a Head of Customer Success to lead the customer experience across the business. You will lead and develop the Customer Success teams, collaborate with internal departments and external partners, and champion Consumer Duty and FCA requirements to deliver measurable outcomes. T

National Physical Laboratory (NPL) seeks a Head of Customer Engagement and Adoption Strategy to lead the adoption of a world-first resilient timing capability, ensuring customer uptake at scale in the UK. The role requires senior stakeholder influence, delivery of market insight, and an ability to t

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

Artlogic is seeking an Interim Head of Customer Success to lead a newly formed team through a period of transformation. You’ll partner with the VP of Customers and wider leadership to deliver measurable improvements, implement operational maturity and ensure a capable leadership team.

Jobtailor in London seeks a senior leader to build and coach a frontline team across sales, onboarding and customer success. You will establish repeatable sales processes, define customer journeys from interest to activation and retention, and create dashboards, playbooks and operating rhythms to ac

Please note that this role is intended for candidates with substantial experience operating within Customer Success, Customer Experience, Customer Operations, or customer lifecycle functions. Demonstrated experience partnering directly with customer success and customer experience teams to drive ret

We're looking for an experienced and inspiring Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, customer advocacy, continuous improvement and colleague development. As Head of Customer Experience, you'll lead the teams and initiatives