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About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks • Making outbound sales calls using leads generated through our digital marketing team, • Making outbound strategy dials for business development across multiple markets, verticals and sectors, • Developing sales opportunities in partnership with your field sales colleagues, • Meeting/exceeding dynamic KPI’s set within the contact centre Service Delivery • Demonstrate an understanding of what service delivery excellence is for your role, • Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance, • Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk • Awareness of your operational and regulation risks which may impact on your role, • Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Knowledge and Skills (what you know and what you can do) • Confident and effective communicator, • Knowledge of all Microsoft office applications, • Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) • Experience of outbound lead generation/telesales, • Experience of working in a customer-centric position either face to face or over the phone, • Have worked in a commercially driven environment Personal qualities (the way you think and act) • The ability to work successfully in a fast-paced, target-driven environment, • Highly motivated, • A curious mind, interested in our customers, our markets and our business, • Eager to learn and build a career in a dynamic sales organisation, • Driven by the desire to succeed, • Able to show initiative When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support • Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met., • Create a positive and inclusive team environment that promotes accountability, engagement and confidence., • Support team wellbeing and morale, addressing concerns promptly and appropriately., • Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development • Deliver regular coaching and feedback to support individual and team performance., • Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required., • Complete regular performance reviews and support goal setting and development planning., • Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems., • Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting • Take ownership of the team’s quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications., • Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes., • Track quality trends and common issues, using insight to improve individual performance and overall service standards., • Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback., • Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution • Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards., • Support the team with customer complaints and act as an escalation point for more complex or sensitive issues., • Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration • Contribute ideas to improve team processes, quality, and customer experience., • Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts., • Encourage team members to share feedback and improvement ideas. Governance and Compliance • Ensure the team follows internal policies, procedures and regulatory requirements at all times., • Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required., • Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Knowledge and Skills (what you know and what you can do) • Strong knowledge of customer service, • Strong knowledge of complaints handling, • Strong communication skills – able to influence and build relationships cross functionally, • Skilled in leading teams to deliver against KPIs, • Competence in reporting, governance and performance tracking, • Knowledge of service delivery and operations in a field-based environment, • Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk), • Understanding of financial /commercial levels (credits/compensation/retention impact), • Experience handling regulated complaints (FCA) Experience (what you have done) • Experience managing a team in a customer service/complaints environment., • Demonstrated track record of improving customer outcomes, • Evidence in coaching and developing individuals to achieve high performance, • Experience handling complex and escalated customer issues with fairness and accountability, • Experience working cross functionally to resolve issues and drive improvement, • Proven delivery of service improvement initiatives with measurable business impact, • Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) • Customer focused with strong advocacy for fair and timely outcomes., • Commercially aware – able to balance customer needs with business impact., • Collaborative, with the ability to build trust and influence at all levels., • Resilient and calm under pressure, able to manage high volumes and complexity., • Analytical and problem solving mindset, with a continuous improvement approach., • Demonstrate integrity, accountability and respect in line with customer values., • Inspirational leadership style that creates a highly engaged team culture Qualifications • Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Commercial and Operations Manager Cleckheaton, West Yorkshire (onsite) £45,000 - £55,000 per annum, depending on experience Full-time, Permanent We are looking for an experienced Commercial and Operations Manager on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery. THE ROLE As Head of Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability. Key responsibilities • Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control, • Drive customer satisfaction, retention and growth through high service standards, • Oversee oper...

Head of Commercial Operations / Commercial & Operations Manager Cleckheaton, West Yorkshire £45,000 - £55,000 per annum, depending on experience Full-time, Permanent We are looking for an experienced Head of Commercial Operations on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery. THE ROLE As Head of Commercial Operations / Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability. Key responsibilities • Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control, • Drive customer satisfaction, retention and growth through hig...

Job title Financial Query Coordinator Function Customer Service Management Location Ripponden Office/Hybrid Reports to Financial Queries Team Leader Responsible for staff None About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for a proactive problem-solver and fixer to take ownership of financial queries and drive them through to clear, fair, and timely resolution. This role is centred on resolving customer and internal financial queries across all types of charges and invoices, ensuring clarity, accuracy, and confidence in what is owed and why. You will develop a strong understanding of the JLA organisation, its contracts, processes, and charging structures, and use this knowledge to confidently explain, investigate, and resolve queries. This includes constructively challenging internal processes or failures where needed, always with a focus on achieving the right outcome for both the customer and the business. The role requires you to manage queries from initial receipt through to conclusion, coordinating with colleagues across multiple departments to gather information, reach decisions, and close issues effectively. By bringing queries to resolution, you will contribute to improved customer experience, reduced dispute volumes, and stronger cash outcomes. We are looking for a professional, enthusiastic individual with a calm, analytical approach and the confidence to take ownership and see issues through. Experience in customer service, financial query handling, credit control or dispute resolution would be advantageous. Key tasks Take full ownership of financial queries from receipt through to resolution, ensuring issues are concluded clearly, accurately, and efficiently with minimal hand-offs. Resolve invoice queries across all charge types, including investigation of contract terms, pricing, billing accuracy, service delivery, and system outputs, providing clear explanations and outcomes to customers and internal stakeholders. Manage and progress cases where customer invoices require a valid purchase order, including: Investigating missing or incorrect purchase orders Working with customers and internal teams to obtain valid POs Re-issuing or correcting invoices where required Ensuring queries are concluded in a way that supports timely payment Act as the central point for the review and management of credit requests across the business, including: Validating credit requests against agreed criteria and supporting information Challenging incomplete or unsupported requests Raising approved credit adjustments accurately within the financial system Ensuring auditability and clarity of decision-making Manage multiple shared inboxes (Credit Control, Invoice Queries, Purchase Orders), triaging requests, assigning ownership, and ensuring agreed response and resolution timescales are met. Maintain clear visibility of all open queries and cases through structured case management, documenting root cause, investigation steps, actions taken, and final resolution. Build and manage effective working relationships across Finance, Sales, Operations, Service, and other support teams to enable timely investigation and resolution of complex issues. Proactively identify recurring issues, root causes, and process failures. Confidently explain contracts, charges, invoices, and financial processes to customers, resolving disputes fairly while protecting the interests of the business. Ensure query resolutions are handed back cleanly where appropriate, with clarity on outcomes, next steps, and any actions required to enable payment. Produce and manage reporting on high-value, complex, or aged queries, providing insight into themes, risks, and opportunities for improvement. Support continuous improvement by contributing to clearer billing processes, better internal controls, and improved query prevention activity. Deliver a consistently high standard of customer service, maintaining professionalism, empathy, and clarity even in complex or sensitive financial discussions. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) The ability to provide outstanding levels of customer service. Skilled in creating a network of internal contacts to support the resolution of customer queries Show great initiative and be eager to learn Be methodical and have great organisational skills Clear and accurate communication Problem Solving Empathy and Patience Rapport building Ownership A willingness to develop and be adaptable Excellent Time Management High level of emotional intelligence Computer Literate including Microsoft packages (Excel, Word, Outlook) Excellent Written Skills - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Demonstrated ability to provide outstanding customer service and /or query resolution Demonstrated evidence of applying soft-skills such as empathy to resolving customer queries Demonstrated experience of taking ownership of customer queries Previous experience of working in a credit control environment Previous experience working in an internal complaints team Personal qualities (the way you think and act) Proactive and self-motivated Calm, confident and professional under pressure Detail focused with the ability to think systemically Comfortable taking ownership and accountability Collaborative TPBN1_UKTJ

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLAs customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks Making outbound sales calls using leads generated through our digital marketing team Making outbound strategy dials for business development across multiple markets, verticals and sectors Developing sales opportunities in partnership with your field sales colleagues Meeting/exceeding dynamic KPIs set within the contact centre Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident and effective communicator Knowledge of all Microsoft office applications Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) Experience of outbound lead generation/telesales Experience of working in a customer-centric position either face to face or over the phone Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a fast-paced, target-driven environment Highly motivated A curious mind, interested in our customers, our markets and our business Eager to learn and build a career in a dynamic sales organisation Driven by the desire to succeed Able to show initiative Qualifications TPBN1_UKTJ

Job title Installation Coordinator Function Installations Location Ripponden Reports to Installations Team Leader Responsible for staff N/A About our business The JLA story began in 1973 when we started out as a family run commercial laundry business; weve experienced rapid growth since and were now market leaders, providing laundry, catering, heating, fire safety, infection control, and air conditioning solutions. JLA is a thriving place to work; its dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Installation Coordinators are absolutely vital to our success at JLA. The ideal candidate will have experience working with customers in multiple forms of communication. The role can be demanding and would suit a person who is comfortable and thrives working with differing priorities. Key tasks Service Delivery Managing the scheduling and administration of installations for our customers Keeping customers up to date throughout each stage of the process Delivering IFS to install not to exceed 13 days Completing post install NPS calls with the customer The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position TPBN1_UKTJ

The Head of Customer is accountable for leading the delivery of exceptional customer experience across all Northern M Group Water contracts, ensuring programmes and service delivery support AMP8 objectives and client expectations. The role provides strategic and operational leadership to the Custome

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people

United Cerebral Palsy of Georgia, an award-winning SaaS organization, seeks a Customer Success Analyst for a 12-month contract.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

It ensures that all customer journeys are customer safe, regulatorily robust and operationally resilient and, importantly, that they are delivered as scalable, repeatable capabilities rather than one‑off programmes. Head of Customer Migration & Remediation. Nationwide is on a bold journey to build

NEW LOOK is seeking a Digital Analytics Manager in Greater London to lead a high-performing team focused on understanding customer behavior across digital channels. Join us and enjoy benefits like staff discounts, private pension, and a culture of continuous improvement.

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Job Search Place Limited in Greater London is seeking an experienced Head of Geography to lead a thriving Humanities faculty. A commitment to high standards and student success is essential, along with joining a supportive team dedicated to staff wellbeing.

This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer service, be hands-on, and understand the commercial aspects that drive performance. Sigma Recruitment is seeking a dynamic leader for a key

Talenzon is looking for a Head of Customer Support to lead a Customer Support team in the United Kingdom. This leadership role involves shaping customer experience strategies, managing team performance, and fostering a culture of excellence. The ideal candidate will have extensive experience in the

You will lead a team to achieve sales targets and maintain high customer service standards. The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

The successful candidate will have extensive experience in Customer Success and a passion for customer advocacy, with a focus on operational excellence and team development. Cohesity is looking for a leader in Customer Success to oversee their EMEA organization. This role emphasizes improving custom

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

After offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and successfully pass a pre‑employment Drug and Alcohol Screening. Our well‑established manufacturing client is recruiting for a Customer Success Representative to join their Client Management t

We are looking for an Head of Customer Support on behalf of our client. Oversee the day‑to‑day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs. As a Customer Support Team Lead, you will play a

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Customer Success Analyst for a 12 month contract. Support timely and consistent handling of incidents, investigations, and related case work. Central London location, hybri

We offer a wide range of benefits, including discounts on Co-op services and a commitment to equality and safeguarding. Co-op Academy Florence MacWilliams is seeking a Head of Year to join our pastoral team. This role involves guiding students and supporting them toward academic success while managi

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Directly manage and develop a team of 5-8 Customer Success Managers supporting strategi

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

You will be the main point of contact for a defined set of customers with responsibility for ensuring that those customers have a seamless journey from onboarding through to delivery, renewal and expansion. The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality cu

United Cerebral Palsy of Georgia is offering an exciting opportunity for a Head of Customer Service at our Stratford office in Greater London. The role involves interfacing with customers and clients, making it crucial to possess exceptional management and communication skills. Join us to lead and e

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. We are seeking a Global Head of Customer Support to lead, harmonize, a

United Cerebral Palsy of Georgia is looking for a Customer Success Representative in Barnstaple. The ideal candidate will have a customer-focused approach, experience in account management, and proficiency with ERP and CRM systems. The role offers a range of benefits, including a performance-related

Senior Manager of Customer Success based in London. Your responsibilities include mentoring a team of CSMs, driving customer retention and expansion, and establishing data-driven frameworks. You will lead and scale the UKI team to ensure customers achieve measurable value and long-term success.

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. You'll directly coach and develop a team of 5-8 CSMs while maintaining strategic oversigh

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Customer Success Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. Support timely and consistent handling of incidents,

Join Anthropic as a Manager of Customer Success to lead our EMEA team. In this role, you'll directly coach 5-8 Customer Success Managers, ensuring they drive exceptional value across our product portfolio including API, Claude. Your responsibilities include building scalable customer success process

After offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and successfully pass a pre‑employment Drug and Alcohol Screening. You'll provide first class levels of customer service through varied communication channels, including email, phone, and in‑per

Edwards Employment Solutions Ltd is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid) to lead a high-performing team and enhance customer experience strategy. The ideal candidate will have leadership experience in Customer Success or Account Management, a strong focus on cus

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. The ideal candidate will have over five years of leadership experience in a fast-paced environment. With a focus on operational impact and growth potential, this position is es

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You excel at working with Product, Engineering, Customer Success, and Delivery to solve problems and drive systemic improvements. You are comfortable discussing

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

United Cerebral Palsy of Georgia is seeking a Customer Success Representative to join their Client Management team. This role will involve establishing strong customer relationships from quotation to delivery, providing first-class service via email, phone, and in-person visits. The ideal candidate

As a Manager of Customer Success at Fonoa, you will lead and develop a team of Customer Success Managers responsible for driving adoption, retention, and expansion across Fonoa’s customer base. You will report directly to the VP of Customer Success and serve as a key member of the Customer Org lea

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc