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Digital Performance Manager- Saga Travel Salary £50,000 - £55,000 15 Month FTC Hybrid / Folkestone, Kent 3 days in the office & 2 Home Here at the award-winning Saga Travel Group, were looking for a Digital Performance Manager to take ownership of our digital acquisition campaigns across paid search - PPC, paid social, affiliates, display, and other paid digital channels. This is a role with real responsibility and autonomy; youll not only implement campaigns but also contribute to the strategy behind them. Youll have the freedom to experiment, get creative, and influence how digital media drives our business growth. Reporting to the Head of Digital, youll collaborate closely with internal stakeholders across Travel Marketing, Ecommerce, Digital, and Data & Analytics teams, as well as manage and build strong relationships with external agency partners. Your expertise in paid search and experience delivering measurable growth will be key to driving increased bookings, revenue, and efficiency. Youll optimise end-to-end customer journeys with standout creative, improved CTRs, and conversion funnels, all guided by data-driven insights. With access to reporting platforms such as Google and Adobe Analytics, youll lead test-and-learn initiatives, explore new channels, and apply best practices to continually enhance performance. This is an exciting opportunity to shape our paid media strategy whilst enjoying the autonomy to experiment and make a tangible impact on our commercial success. * This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Recommend the optimal digital channel mix and budget allocation to support Travel Marketing campaigns, focusing on Cruise Holidays. Deliver the online media plan (PPC, Display, Affiliates, Paid Social) within set budgets. Oversee and optimise all paid media activity daily, acting as the primary contact for digital agencies. Provide robust reporting and analysis of all paid media channels, offering clear insights for continuous improvement. Collaborate with Travel Marketing and internal creative teams to develop digital-first creative that drives CTRs, site visits, bookings, and revenue. Work closely with agency partners to ensure activities deliver volume at target CPA and identify efficiency improvements. Partner with the Data & Analytics team to analyse customer purchase funnels and optimise conversions. Advise the Head of Digital with marketing insights to inform strategy and decision-making. Apply digital marketing best practices to support test-and-learn activities and ongoing optimisation. The Ideal Candidate Were looking for a strategic, creative, and results-driven digital marketer with a proven ability to implement and optimise acquisition strategies that deliver commercial results. The ideal candidate will have: Exposure managing high-value digital media campaigns, overseeing budgets in the hundreds of thousands of pounds, and driving measurable results. Strong project and stakeholder management skills; able to manage multiple campaigns, cross-functional teams, and agency partners effectively. Able to translate data into actionable insights and make data-driven decisions using platforms such as Adobe Analytics, Google Ads, SA360, and Facebook Business Manager. Familiarity with programmatic networks is highly advantageous. Creative and strategic thinking to develop and optimise digital-first campaigns that drive engagement, bookings, and revenue. Clear and persuasive communicator, capable of presenting results and recommendations to senior stakeholders. Previous exposure to travel marketing or an in-house, commercially focused environment is preferred. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-LC1 TPBN1_UKTJ

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally. In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained

Principal Accountabilities Customer Acquisition Strategy and Growth Own and deliver the overall customer acquisition strategy across all channels Drive demand generation to meet business targets and clinician capacity * Identify and unlock new growth opportunities through testing new channels an

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. Own client retention: set and execute a retention strategy that drives best-in-class renewals across regions and client segments; build

Thyme is seeking an experienced Head of Customer Success to lead a thriving Customer Success function. In this role, you will manage a team of Customer Success Managers and collaborate across departments to enhance customer outcomes, ensuring they derive maximum value from the platform. The successf

Annapurna is seeking a Customer Success Director in Greater London to lead the global customer success function and maximize value for clients. The ideal candidate will have a strong SaaS background, experience with hardware deployments, and a passion for improving customer experiences in the hospit

Limelight Health is seeking an exceptional leader to drive world-class customer care for Wise's highest-value customers in the UK. You'll establish and lead a global support structure, ensuring operational excellence and regulatory compliance while enhancing customer resolutions and retention. The i

London (hybrid, max 2 days in office). Full ownership of a membership and rewards programme at scale. Track record of building or scaling a membership / rewards programme and driving retention, frequency and CLV.

You bring a passion for sales, knowledge of online media, and a commitment to maximize customer success. You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most im

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Act as the voice of the customer acros

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. Operating at the intersection of Customer Success, Product, Engineerin

The ideal candidate will have 8-12+ years of experience in customer or commercial excellence roles within the pharmaceutical sector, along with a strong understanding of CRM and marketing automation. Novartis UK is seeking a Customer Excellence Head to lead omnichannel content activation and custome

Job Search Place Limited is looking for a strategic leader for their Client Success organization in Greater London. The ideal candidate should have over 10 years of experience in client-facing roles, strong commercial acumen, and deep expertise in capital markets and sustainable investing.

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Act as the voice of the customer acros

Meritt is looking for a VP of Customer Success to lead the company’s customer success strategy from the ground up. The ideal candidate is currently a Head of CS or VP of CS in a SaaS business, ready to build structure in a high-growth environment. The position offers a competitive salary of £110k

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. Join AlphaSense and be part of a dynamic team focused on empowering professionals with AI-driven market intelligence. The ideal candidate will have over 10 years of experienc

Success Matcher Recruitment is seeking a Head of Product Growth to scale our product-led acquisition engine. The ideal candidate will have over 5 years of experience in Product Growth, proven success in referrals, and strong analytical skills.

ISS STOXX is searching for a strategic leader to head the Client Success organization. The ideal candidate will have over 10 years of client-facing experience, particularly in leadership roles, with a strong focus on capital markets. Exceptional communication and collaborative skills are crucial for

We are seeking a senior technology leader to serve as the Head of IT Service to transform and manage IT operational service delivery across Thomas Miller. Define and deliver a customer-first service strategy, shifting the focus from technical uptime to user productivity and satisfaction. Identify an

Operational rigor: proven ability to build metrics, dashboards, and operating cadences; proficiency with Salesforce or equivalent CRM and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, traini

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. The ideal candidate has 10-15+ years in customer support management within SaaS companies. The position offers a hybrid work model and includes co

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Postman is seeking a Customer Success leader to define regional strategies and build a high-performance organization focused on API collaboration and customer value realization. The role demands extensive experience in SaaS and leadership in customer success. Responsibilities include driving custome

Are you ready to elevate decision‑making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI‑first approach to report

History of successful deployments recognised as reference accounts. Proven record of building greenfield delivery functions into scalable operations. This role owns customer delivery across the entire UK.

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. Extensive Leadership Experience: 10+ years in customer service, customer operations, or customer success, including at least 5 years in senior leadership roles overseeing large‑

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. The ideal candidate will have significant experience in Customer Success leadership, a strong background in software, SaaS, or AI/ML companies, and the ability t

IG Index Limited seeks a Head of Customer Experience to drive transformation in customer service globally. You'll define a customer service strategy aligning with IG's objectives and ensure innovation in operational models. The ideal candidate possesses 10+ years in customer service, demonstrated ex

Head of Customer Success to lead a high-performing Customer Success function within a fast-growing SaaS business. As Head of Customer Success, you'll be responsible for leading the post-sale customer journey, ensuring customers maximise value from the platform while creating predictable and scalable

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI. Co‑deve

With 10+ years of experience in Customer Success, you will engage strategically with customers and guide your team's success. Frontify is looking for a Director of Customer Success to lead operations across NEU and ROW. The role offers a hybrid model, allowing two days per week in our London office.

Vanta is seeking a Director, Commercial Customer Success to own and scale their Commercial Customer Success function, defining strategies and ensuring customer retention. You'll be part of ensuring customers achieve their desired outcomes from Vanta's solutions. This role offers a competitive salary

They need a VP of Customer Success who sees that and thinks: "That's mine. Are a Head of CS or VP of CS at an early‑stage SaaS business right now. The platform works, the customers are real, and there's a mountain of expansion revenue sitting inside the base waiting to be unlocked.

Salesforce (or equivalent CRM) and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, an

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

LLOYDS BANKING GROUP is seeking a Lead Customer Journey Manager in London to enhance lending journeys for customers and colleagues. With over 5 years of experience in customer journey design and team management, you will oversee journey specialists and collaborate with cross-functional teams. The ro

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

Job Search Place Limited is seeking a Director of Customer Success for EMEA to lead and scale post-sales initiatives. A proven track record in Customer Success within SaaS and leadership experience managing teams is essential. The position offers competitive salary and benefits, including equity, he

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

This role sits at the heart of the customer operation and would suit someone who combines:. Improve the customer experience and be the customer champion. Been the champion of the customer journey (a must).

Leads client success strategy, processes, and team to ensure clients maximize value from products and services, driving satisfaction, retention, and growth.

Lead customer operations, driving service performance and customer experience.