Head of customer success jobs in WorkingtonCrear alertas

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

You will grow our engagement offer with customers, widen who we listen to, turn insight and data into action, and champion the customer voice so decisions feel different. Head of Customer Experience - (26345). You will lead how customers experience Home Group, driving our customer influence, commu

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Customer Success function as we enter the next phase of growth. Build, lead, and develop a high-performing team of Custom

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. That work spanni

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. Commercially minded, with strong understanding of P&L, retention, and customer lifetime value. You’ll lead a team of specialists, own day-to-day

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events, shaping the agenda, securing top-tier speakers, and delivering tim

Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. TAMs exist to ta

Are you an influential leader with a passion for supporting student participation and success in higher education? Birkbeck, University of London, is seeking a new Head of Student Success to lead its work to improve student engagement, retention and attainment across its diverse student body. The He

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. The ideal candidate should possess strong problem-solving skills and be able to engage effectively with customers to foster partnerships and achieve technical wins. Join

A high-growth HR tech company in the United Kingdom seeks a Head of Technical Success to lead the newly established function. The ideal candidate will possess substantial experience in technical customer roles and a deep understanding of APIs and SaaS products. They will work hands-on with teams to

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A pet food company is seeking a Head of Customer Service Operations to lead a global team and improve customer delivery experiences. This hybrid position requires presence at the West London office three days a week and offers a dynamic work environment. The role is pivotal in driving high-performin

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. This position offers flexible

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A high-growth HR tech company in the UK is seeking a Head of Technical Success to establish a dedicated function for managing technical client outcomes. Ideal candidates will have substantial experience in customer-facing technical roles and understanding of B2B SaaS complexities.

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Track, analyse, and report on key client success KPIs. Collaborate with Global Client Success teams to share best practices and align globally.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning,

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

You will identify friction in the customer journey—whether in onboarding handoffs, commercial negotiations, or cross‑border complexities—and build the operational infrastructure to remove it. Customer Success, Renewals, and People Science. In addition to providing a competitive compensation pa

This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. A global technology firm in the UK is looking for a Head of Insights to lead their Insights function.

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. You will collaborate across various departments to ensure operational excellence and deliver measurable customer value. This position offers a full-time empl

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A leading university in London is seeking a Head of Student Success to improve student engagement and retention. The role involves leading strategic initiatives, collaborating with staff, and shaping the Student Success Team. Ideal candidates will have a degree, leadership experience, and knowledge

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

A leading financial services provider in London seeks a VP of Customer Success to drive customer satisfaction and retention. Ideal candidates have 8 years of experience in B2B SaaS or FinTech, along with exceptional leadership and problem-solving skills. The position offers competitive benefits incl

A high-performing secondary school in the United Kingdom is seeking an exceptional Head of Geography. Ideal for an experienced teacher or established subject leader, this position offers the chance to make a significant impact on student learning while supporting your leadership career in a supporti

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights.

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. This role is responsible for building and leading a diverse and geographically distributed team of professionals that serve customers t