Head of customer success jobs in BuxtonCreate job alerts

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. A more scalable and efficient customer operations model. Improving processes, controls and automation to reduce

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Define and evolve the Customer Success

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The company promot

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. The position offers a 2-year fixed-term contract with potential for extension.

As Head of Customer Experience at IG Group, you will shape the future of how we serve and engage our customers globally. As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

You will build the Customer Success function from the ground up for a high‑growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or trans

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Proven people leadership experience with a track record of building and developing high‑performing teams. Develop a deep understanding of clients’ business goals and identify value creation oppo

A leading parking solutions company is seeking a Head of Customer Success to lead and manage the performance of the Customer Success function. The ideal candidate will have over 5 years of experience in customer support leadership and will be responsible for driving service delivery, managing teams,

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

A local educational authority in the United Kingdom is looking for an ambitious Head of Year to join their Ofsted Outstanding Academy. In this role, you will lead on pastoral care, behavior, and student outcomes, while fostering a culture of high expectations and support.

A progressive educational institution in West Yorkshire is looking for a Head of Year to join their motivated team. The position offers a competitive salary and a comprehensive benefits package, including professional development and pension schemes.

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, a

A global technology company in Greater London is seeking a Senior Customer Success Leader to design and scale customer success strategies for a digital-first clientele. The role involves collaborating across departments, building a tech-driven customer success model, and ensuring high customer satis

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Partner with Sales Directors and customer facing teams to understand the sustainability priorities

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy.

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead on the drafting and delivery of customer experience training for all Pinnacle Homes custom

Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping cust

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

Establish customer success strategy, segmentation, and engagement models (playbooks, success plans, QBR/EBR cadences, health scoring). Proficient with Salesforce (or similar CRM), CPQ, and customer success platforms (e. B2B SaaS or software, including 6+ years leading customer success, account manag

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the custom

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Referrals increase your chances of interviewing at Springboard Success by 2x. Attend relevant industry events and network with key players to stay ahead of the

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

A remote team of Customer Success Managers - coaching, developing, and holding the bar high. Have managed a remote team of Customer Success Managers or similar. You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn.

This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits. A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people‑leadership skills, with experience leading and managing teams of people demonstra

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock