Head of customer success jobs in ConsettCreate job alerts

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

United Cerebral Palsy of Georgia is looking for a Customer Success Manager to lead a team in Sheffield City Centre. This full-time hybrid role emphasizes customer satisfaction and commercial growth. You will manage a high-performing team, ensure exceptional support for customers, and implement strat

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks. BoF is committed to providing an accessible environment for all applicants throughout any stage of the recruitment process, by removing any barr

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. You’ll act as the central owner of three core areas: customer care, quality control, and health &

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Join Anthropic as a Manager of Customer Success to lead our EMEA team. In this role, you'll directly coach 5-8 Customer Success Managers, ensuring they drive exceptional value across our product portfolio including API, Claude. Your responsibilities include building scalable customer success process

United Cerebral Palsy of Georgia has an exciting opportunity for a Customer Success Executive to join the team on a permanent basis in Castle Donington. This crucial role involves supporting the day-to-day operations of sales efforts, processing orders, and maintaining customer records. You will be

You will drive a high-performance culture while evolving support systems with AI and automation, enhancing customer satisfaction. You will work closely with various teams to create impactful outcomes, ensuring the best customer experience. Proficiency in English is required, while German is a plus.

Fonoa in Greater London is looking for a Manager of Customer Success to lead a team dedicated to enhancing customer satisfaction and retention. The role requires 5-10 years of experience in Customer Success in a B2B SaaS environment, with strong leadership skills and a focus on revenue outcomes. Joi

You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well establi

The ideal candidate will have more than five years of experience in customer success and proven leadership capabilities. NAVEX is seeking a Manager, Customer Experience to lead a hybrid team focused on SMB and Mid-Market customer engagement across EMEA and APAC. In this role, you will drive operatio

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. The positio

Join us and enjoy benefits like staff discounts, private pension, and a culture of continuous improvement. NEW LOOK is seeking a Digital Analytics Manager in Greater London to lead a high-performing team focused on understanding customer behavior across digital channels.

We are looking for an Head of Customer Support on behalf of our client. Oversee the day‑to‑day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs. As a Customer Support Team Lead, you will play a

Head of Customer Migration & Remediation. It ensures that all customer journeys are customer safe, regulatorily robust and operationally resilient and, importantly, that they are delivered as scalable, repeatable capabilities rather than one‑off programmes. Nationwide is on a bold journey to build

United Cerebral Palsy of Georgia seeks a Customer Relationship Team member in the UK to handle frontline customer support and oversee daily operations. This position offers a hybrid work model, requiring 2-3 days a week in the office. Ideal candidates will have strong leadership skills and a custome

Job Search Place Limited in Greater London is seeking an experienced Head of Geography to lead a thriving Humanities faculty. A commitment to high standards and student success is essential, along with joining a supportive team dedicated to staff wellbeing.

Cacheflow seeks a strategic Director of Customer Success, EMEA to lead the post-sales team in London. This leader will develop a high-performing organization aiding enterprise and commercial customers while driving retention and expansion outcomes. Competitive salary between £147,700 - £182,500 wi

TeamViewer is seeking a Global Head of Customer Support to lead and scale a world-class customer support organization across enterprise and SMB segments. This role involves owning the global support strategy and ensuring a consistent, high-quality customer experience worldwide. The ideal candidate h

An ambitious HRTech company in Greater London is looking for a Head of Client Success. This role involves overseeing the onboarding process for new clients, managing a growth-oriented team, and implementing effective strategies to drive customer success. Candidates should have over 5 years of leader

Sigma Recruitment is seeking a dynamic leader for a key role in customer service and internal sales within an SME manufacturing environment. This position offers the autonomy to shape operations while leading a dedicated team. The ideal candidate will possess proven leadership experience in customer

Job Search Place Limited is recruiting for an Assistant Head of Year at Pool Hayes Academy in Willenhall. This non-teaching role focuses on supporting educational outcomes and involves leading a team of tutors while fostering an environment for student success. Benefits include professional developm

Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence. This senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence requires a combination of executive-level strategic vision and practical credibility to hel

The successful candidate will lead a team of 15 professionals, ensuring exceptional support and driving commercial growth through effective customer engagement. United Cerebral Palsy of Georgia is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid). You will be responsible for

Edwards Employment Solutions Ltd is seeking a Customer Success Manager based in Sheffield City Centre (Hybrid) to lead a high-performing team and enhance customer experience strategy. The ideal candidate will have leadership experience in Customer Success or Account Management, a strong focus on cus

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. Directly manage and develop a team of 5-8 Customer Success Managers supporting strategi

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Benfield School in Newcastle upon Tyne is looking to appoint a Senior Assistant Head of Year starting September 2026. The role involves supporting Heads of Year to achieve the school's priorities while ensuring improved outcomes for pupils and their families.

Talenzon is looking for a Head of Customer Support to lead a Customer Support team in the United Kingdom. This leadership role involves shaping customer experience strategies, managing team performance, and fostering a culture of excellence. The ideal candidate will have extensive experience in the

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

United Cerebral Palsy of Georgia is seeking a Customer Success Executive to join their team permanently in Castle Donington. This vital position involves supporting daily sales operations, processing orders, maintaining customer records, and providing exceptional customer support. The ideal candidat

You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. You h

You will be the main point of contact for a defined set of customers with responsibility for ensuring that those customers have a seamless journey from onboarding through to delivery, renewal and expansion. The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality cu

The successful candidate will have extensive experience in Customer Success and a passion for customer advocacy, with a focus on operational excellence and team development. Cohesity is looking for a leader in Customer Success to oversee their EMEA organization. This role emphasizes improving custom

The ideal candidate will have proven store management knowledge, strong customer service skills, and experience in team management. You will lead a team to achieve sales targets and maintain high customer service standards.

T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. You will be responsible for processing orders, maintaining Customer records and providing Customer support. This is a crucial role within the Company where you wi

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You deeply understand the high‑stakes expectations of B2B and enterprise customers, including those in regulated sectors. Deep empathy and intrinsic motivation

T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. You will be responsible for processing orders, maintaining Customer records and providing Customer support. This is a crucial role within the Company where you wi

As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis. Knowledge of customer health scoring, adoption frameworks, and Customer Success tooling. As one of only five Cisco Global G

Head of Customer (Experience & Operations). This role sits at the heart of the customer operation and would suit someone who combines:. Improve the customer experience and be the customer champion.

Reporting to the Director of Transformation, you will lead the customer excellence agenda across a complex, multi‑site operation, translating customer insight into actionable programmes that improve customer outcomes and drive measurable performance improvement. Freshminds has been retained by a l

Your core focus will be improving the quality and effectiveness of the customer experience: helping more customers sell, helping them sell faster, increasing satisfaction throughout the journey, and increasing lifetime value by consistently embedding relevant additional revenue streams into the cust

This role will be leading their Customer Service and Mail Order Team of about 40, with involvement in their outsourced first response team, and their logistics provider. You will have experience of providing high-end customer service both physically and digitally. Knowing what luxury 5 star customer

Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics. The role is accountable for end-to-end delivery of customer initiatives, supporting local markets in ensur