Head of customer success jobs in CarlisleCrear alertas

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

You will lead approximately 50 customer service professionals across manufacturing sites and sales offices, partnering closely with Sales, Supply Chain, Manufacturing, and Product teams to support customer success and sustainable growth. We are seeking a Head of Customer Service – EMEA to lead our

A technology firm in the United Kingdom is seeking a Vice President of Customer Success to shape the Customer Success organization. You will build high-performing teams, design operational models, and work cross-functionally to enhance customer engagement.

A progressive technology solutions provider in the East Midlands is seeking a Director of Service Delivery. This role involves leading technical and support teams to ensure excellent customer service and resolving technical issues. This position offers a full-time employment opportunity in a dynamic

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Champion “lessons learned” or similar sessions with relevant teams to deliver continuous improvement and to prevent recurrence of any

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. This role offers significant opportunity for

A leading tech firm is seeking a Head of Customer Success in London. Candidates should have a proven track record in Customer Success, exceptional communication skills, and proficiency in Salesforce. This executive role focuses on managing and mentoring teams while ensuring the growth and retention

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading logistics company in the United Kingdom is seeking a Head of Customer to lead customer strategy and performance across their Newstrade division. The ideal candidate will be responsible for account management, building strategic relationships with key customers, and ensuring exceptional cus

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. Foster a culture of success, collaboration, and continuous professional growth. We are seeking an experienced, highly motivated and cus

A leading financial services organization in London is seeking a strategic Director of Communications, Customer and Culture to drive impactful communications aligned with customer-centric goals. This hybrid position offers a unique opportunity to shape the bank's communication direction.

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A healthcare technology company is seeking an experienced Head of Customer Success to lead their function in the UK. This role involves building a customer success strategy that drives satisfaction and retention across various segments, from SMB to Enterprise. The successful candidate will leverage

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

This role offers the chance to create a best‑in‑class Customer Success organisation from the ground up, with full ownership of retention, expansion, and value realisation across enterprise and mid‑market customers. We are now looking for a Vice President of Customer Success to lead this transf

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

We are seeking a strategic customer‑centric execution‑focused leader to serve as the Head of Customer Service Support and Operations for Data & Research (RVS). Voice of the Customer : Serve as a key advocate for the customer internally ensuring their voice informs product development, service de

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Are you passionate about customer services, operations, leadership, and using di

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Own and implement the Customer Success strategy, building scalable playbooks an

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. This role offers a competitive salary, a company bonus, a

Head of Customer Loyalty & Partnerships. Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform strategic decision‑making. This includes developing and executing the global Customer Success strategy, managing a team of individual c

A leading background screening company in the United Kingdom seeks a Head Of Product.

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A leading financial services firm in Greater London seeks a Head of Customer Service Support and Operations to lead strategic initiatives for customer excellence. The candidate will champion customer-focused strategies, drive operational efficiency, and lead a global team. Proven leadership experien

A multinational telecommunications company in Paddington is seeking an experienced professional to ensure high service performance and quality for its customers. Ideal candidates will have significant experience in fixed network operations, customer service management, and project oversight. Competi

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. Knowl

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Manage and take ownership of the global Customer Love budget across wages and overheads. This position reports into the Customer Love Director and is

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

A growing healthcare technology company is seeking a Head of Customer Experience who will lead customer-facing teams and deliver exceptional service. This remote role requires a passion for customer satisfaction, excellent leadership skills, and experience in high-volume direct-to-consumer environme

The company offers a collaborative environment that fosters innovation and excellence in client services.

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

As Vice President of Customer Success, you will lead a global, high‑performing, data‑driven team responsible for creating an excellent customer experience, delivering outcomes, and driving mutual value. Join to apply for the Vice President of Customer Success role at CRU. Define and execute CRU�

NEOM Wellbeing is looking for a Head of Marketing Activation to lead how our brand shows up across retail partners (online and offline), PR and advocacy, and in real‑life customer experiences. Lead and develop the Marketing Activation team, fostering collaboration and excellence across all custome

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen.