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An immediate start opportunity for a Head of Customer Serviceto join an exciting start up within the Financial Space in HammersmithAbout Our ClientA start up in the Fintech investments space. Implemen

The Head of IT Customer Support will take ownership and accountability of the IT support team, undertaking the daily tasks needed to facilitate the smooth running of all aspects of IT support. In conjunction with the Head of Information Security deliver a comprehensive assurance framework for the...

The RoleWe are seeking a highly motivated and experienced Head of Customer Support Operations to lead our Tier 1 customer support operations across four global BPOs in Ghana, Pakistan, Dubai, and Mexico. Ideal Candidate Profile

We are seeking a Global Head of eCom Customer Experience for our team in London (hybrid) with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. Career Growth: Whether you're in a retail role or part of the head office team, there are ample o...

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, you’ll own the Core Customer Success function,

As Head of Customer Experience, you will be responsible for driving instrumental change and growth for Olympia Events by putting the customer at the centre of our journey. Work with department heads to set expectations for all customer-facing departments and deliver the process and training to al...

A BIT ABOUT THE ROLEAs Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. BENEFITS AT BODENFlexible hybrid workingTargeted annual bonus schemeGene

If you are a proactive and personable Customer Success Lead, Senior Customer Success Manager or Head of Customer Success from a B2B Media/Events/Marketing background apply now for this exciting opportunity. Our client, a fast-growth media production and events business, are looking to onboard a t...

We are seeking a highly motivated and operationally focused Head of Operations to lead the Partner Support and Student Experience teams. Benefits:We offer hybrid working and a competitive range of benefits, holiday and package. Oversee the delivery of high-quality

As Head of Customer Experience, you will be responsible for driving instrumental change and growth for Olympia Events by putting the customer at the centre of our journey. Work with department heads to set expectations for all customer-facing departments and deliver the process and training to al...

We are a team of scientists and inventors who use data and insights to hypothesize and experiment to take the travel and experience industry into new realms, from hotels, rails, to flights and into space! With all of the success we have had, we have only achieved 1% of what we know we can. One of...

If you are a proactive and personable Customer Success Lead, Senior Customer Success Manager or Head of Customer Success from a B2B Media/Events/Marketing background apply now for this exciting opportunity. Our client, a fast-growth media production and events business, are looking to onboard a t...

This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. We’re looking ...

About the roleAs the Head of Customer Success for GMS, you will play a leading role in ensuring the success of our clients’ B2B content marketing campaigns through GMS and the wider GD Media marketing solutions offering. Work with the Director of Operations & Delivery to create and implement cust...

Reporting into the CRO, the Head of Customer Success will lead and manage the customer success team, ensuring our clients achieve their desired outcomes while using our crypto payment solutions. Minimum of 7-10 years of experience in customer success, account management, or a related field, with ...

My client is seeking a Head of Customer Service to lead on customer services for the council's housing service and develop joint working relationships between all teams delivering a customer service in Growth & Place. Duties Includes:Contributing to and implementing a service improvement planMana...

What you can expectThe Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. The ideal candidate has experience in scaling customer success operations across diverse markets and a proven track record in mult

About the RoleAs Head of Customer Experience, you will be responsible for ensuring that customers have a positive experience with the company’s services. Job Title: Head of Customer ExperienceSalary: £90,000 - £120,000 per annumLocation: Remote working with possible travel to London 2-3 times pe

My client is seeking a Head of Customer Service to lead on customer services for the councils housing service and develop joint working relationships between all teams delivering a customer service in Growth & Place. Duties Include:Contributing t

Client DetailsMy client is a top-tier financial services firm with a strong global presenceDescriptionLead, manage and guide the Customer Service team, fostering a productive and positive work environmentEnsure high customer satisfaction and maintain customer relationshipsStay updated with the la...

Head of Customer Success – Drive Exceptional Experiences, Build Lasting RelationshipsAre you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a Head of Customer Success to lead and inspire a team dedicated to

A small prestigious international bank is in search of a “hands-on” manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch. Responsibilities for this role include: * Managing a team to process treasu

About the RoleWe are looking for a highly organized, analytical, and strategic Head of Customer Success to oversee our global customer success team. Key ResponsibilitiesImpleme

DescriptionDevelop and implement a strategic plan for customer serviceManage the customer service team, including performance management and professional developmentDrive the delivery of high-quality service across the businessOversee customer complaints and ensure swift resolutionCollaborate wit...

Job TitleHead Of Customer ServiceDepartmentCustomer ServiceReports ToChief Operating OfficerPrimary

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to build out the partner success function of the busi...

To ensure you’re set up for success, you will bring the following skillset & experience:Demonstrated expertise in IT service management, customer innovation, and strategic planning within the software or IT industry, with a proven track r

The Head of IT Customer Support will take ownership and accountability of the IT support team, undertaking the daily tasks needed to facilitate the smooth running of all aspects of IT support. Proven experience in IT customer support, with a track record of managing support teams and delivering e...

NEUR Head of Customer ExperienceIntroductionThe Head of Customer Experience plays a pivotal role in steering customer experience and customer service within the Northern European region. By driving innovation and customer-centric pra

As Head of Customer Experience, you will be responsible for driving instrumental change and growth for Olympia Events by putting the customer at the centre of our journey. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are tes...

The company is a Managed Security Services Provider, established since 2017, with a headcount of 80 staff. This role is to manage a team of five Engineers who work in the SOC team. You will be responsible for managing and developing a team of SOC analysts.

Job Advert: Head of Customer Services (Housing Repairs). You’ll lead the Customer Services and Insight teams, acting as a strategic champion to embed customer feedback into service improvements across housing repairs and related services. Rate: £450 per day (Umbrella) | Hybrid (3 days/week in Ha

Joining us as the Head of Customer Connections Site Solutions, the team supports and grants rights to connection customers requiring access across non-operational land, manages coordination of connecting customers, and protects the land under our existing assets from third party schemes. Drive a ...

Overall responsibility for ensuring the delivery of high standards of support to all customers. Head of Customer Relations (Social Housing). The Management Recruitment Group is seeking a Head of Customer Relations for a housing provider in North London.

DescriptionDevelop and implement a strategic plan for customer serviceManage the customer service team, including performance management and professional developmentDrive the delivery of high-quality service acros

A small prestigious international bank is in search of a "hands-on" manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch. Extensive experience in treasury back office operations and SWIFT payments wi...

Social network you want to login/join with:Head of Customer Success – Drive Exceptional Experiences, Build Lasting RelationshipsAre you a passionate leader with a talent for turning great customer experiences into lasting partner

The Head of IT Customer Support will take ownership and accountability of the IT sup. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to...

You’ll continuously look for ways to improve our CS best practices, our CS processes as well as our customer retention and expansion numbers – endlessly seeking to better understand what drives churn / expansion for us and ensuring a strong feedback loop with Product/SalesYo

Our client, a fast-growth media production and events business, are looking to onboard a talented Customer Success Team Lead/Head of Customer Success from B2B Events/market research or B2B media/marketing and with a strong client services background. As Customer Success Lead, you will work closel...

The Global Head of Customer Success is responsible for leading the Global Customer Success Management (CSM) team to ensure excellent delivery of Janes products post-sales, maximizing customer value, and reducing churn. The ideal skills and experience for this role are:&

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to build out the partner success function of the b

Proven track record of developing and implementing successful data-driven strategies that drive growth, improve customer loyalty, and optimize trading outcomes. Head of Ecommerce Customer Analytics, LondonClient:Location:London, United Ki

Client DetailsMy client is a top-tier financial services firm with a strong global presenceDescriptionLead, manage and guide the Customer Service team, fostering a productive and positive work environmentEnsure high customer satisfaction and maintain customer relationshipsStay updated with the la...

Reporting directly to the CEO, the Head of Customer Experience manages Customer and Helper experience and will be vital in steering the company towards further success and impact. Customer and Helper Matching: Once a customer contacts us looking for a helper, your team is responsible

My client is seeking a Head of Customer Service to lead on customer services for the council's housing service and develop joint working relationships between all teams delivering a customer service in Growth & Place. Monitoring random calls to assess and improve the quality of staff performance

Head of Customer Success, EMEA & APACHead of Customer Success, EMEA & APACApply locations London (UK) time type Full time posted on Posted 8 Days Ago time left to apply End Date: March 15, 2025 (8 days left to apply) job requisition id R15772