Head of customer success jobs in MitchamCreate job alerts

The Head of IT Customer Support will take ownership and accountability of the IT support team, undertaking the daily tasks needed to facilitate the smooth running of all aspects of IT support. In conjunction with the Head of Information Security deliver a comprehensive assurance framework for the...

Our InvestorsSpark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and m

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, you’ll own the Core Customer Success function,

We are seeking a Global Head of eCom Customer Experience for our team in London (hybrid) with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. Career Growth: Whether you're in a retail role or part of the head office team, there are ample o...

Job TitleHead Of Customer ServiceDepartmentCustomer ServiceReports ToChief Operating OfficerPrimary

If you are a proactive and personable Customer Success Lead, Senior Customer Success Manager or Head of Customer Success from a B2B Media/Events/Marketing background apply now for this exciting opportunity. Our client, a fast-growth media production and events business, are looking to onboard a t...

Head of Customer Success – Drive Exceptional Experiences, Build Lasting RelationshipsAre you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a Head of Customer Success to lead and inspire a team dedicated to

As Head of Customer Experience, you will be responsible for driving instrumental change and growth for Olympia Events by putting the customer at the centre of our journey. Work with department heads to set expectations for all customer-facing departments and deliver the process and training to al...

We are a team of scientists and inventors who use data and insights to hypothesize and experiment to take the travel and experience industry into new realms, from hotels, rails, to flights and into space! With all of the success we have had, we have only achieved 1% of what we know we can. We use...

If you are a proactive and personable Customer Success Lead, Senior Customer Success Manager or Head of Customer Success from a B2B Media/Events/Marketing background apply now for this exciting opportunity. Our client, a fast-growth media production and events business, are looking to onboard a t...

This approach means a single team can look after the full lifecycle of a customer, from the point of sale to the return of their car at the end of their contract, this elevates our team from typical customer service roles to truly having the skills and autonomy to help our drivers. Responsibiliti...

Work with department heads to set expectations for all customer-facing departments and deliver the process and training to all client-facing members of the team to ensure award-winning customer service is offered at every point. As Head of Customer Experience, you will be responsible for driving ...

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, you’ll own the Core Customer Success function,

DescriptionDevelop and implement a strategic plan for customer serviceManage the customer service team, including performance management and professional developmentDrive the delivery of high-quality service across the businessOversee customer complaints and ensure swift resolutionCollaborate wit...

Role Overview:The Head of Customer Success will be responsible for overseeing the success and satisfaction of Giftify’s clients globally. Leading a global team of Customer Success Managers, you will ensure that client needs are met, retention is high, and opportunities for

About the RoleAs Head of Customer Experience, you will be responsible for ensuring that customers have a positive experience with the company’s services. Job Title: Head of Customer ExperienceSalary: £90,000 - £120,000 per annumLocation: Remote working with possible travel to London 2-3 times pe

Sales experience will also be consideredExperience building and managing mid to large scale Customer Success and or Professional Services teams in a fast-paced, dynamic environmentAbility to move quickly and iterateA strong strategic vis

A small prestigious international bank is in search of a “hands-on” manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch. Responsibilities for this role include: * Managing a team to process treasu

You’ll continuously look for ways to improve our CS best practices, our CS processes as well as our customer retention and expansion numbers – endlessly seeking to better understand what drives churn / expansion for us and ensuring a strong feedback loop with Product/SalesYo

My client is seeking a Head of Customer Service to lead on customer services for the council's housing service and develop joint working relationships between all teams delivering a customer service in Growth & Place. Duties Includes:Contributing to and implementing a service improvement planMana...

The company is a Managed Security Services Provider, established since 2017, with a headcount of 80 staff. This role is to manage a team of five Engineers who work in the SOC team. You will be responsible for managing and developing a team of SOC analysts.

About the roleAs the Head of Customer Success for GMS, you will play a leading role in ensuring the success of our clients’ B2B content marketing campaigns through GMS and the wider GD Media marketing solutions offering. Work with the Director of Operations & Delivery to create and implement cust...

Our Head of Communications & Customer Engagement will take the strategic lead for media, communications, public engagement, and customer service. We are the Office of the Police & Crime Commissioner for Devon, Cornwall & the Isles of Scilly for England’s largest policing area. Key to y

Client DetailsMy client is a top-tier financial services firm with a strong global presenceDescriptionLead, manage and guide the Customer Service team, fostering a productive and positive work environmentEnsure high customer satisfaction and maintain customer relationshipsStay updated with the la...

What you can expectThe Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. The ideal candidate has experience in scaling customer success operations across diverse markets and a proven track record in mult

The Head of IT Customer Support will take ownership and accountability of the IT support team, undertaking the daily tasks needed to facilitate the smooth running of all aspects of IT support. Proven experience in IT customer support, with a track record of managing support teams and delivering e...

Duties Include:Contributing to and implementing a service improvement planManaging other aspects of the call centres daily operationMonitoring random calls to assess and improve the quality of staff performance<li

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to build out the partner success function of the busi...

A track record of successfully leading and scaling client success, operations, sales, or growth functions in a startup. What the company offersUnique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. Join to apply

The Management Recruitment Group is seeking a Head of Customer Relations for a housing provider in North London. Head of Customer Relations (Social Housing). Overall responsibility for ensuring the delivery of high standards of support to all customers.

About the RoleWe are looking for a highly organized, analytical, and strategic Head of Customer Success to oversee our global customer success team. We’re seeking a Head of Customer Success who is passiona

Job Advert: Head of Customer Services (Housing Repairs). You’ll lead the Customer Services and Insight teams, acting as a strategic champion to embed customer feedback into service improvements across housing repairs and related services. Rate: £450 per day (Umbrella) | Hybrid (3 days/week in Ha

Head of Customer Success, EMEA & APACHead of Customer Success, EMEA & APACApply locations London (UK) time type Full time posted on Posted 8 Days Ago time left to apply End Date: March 15, 2025 (8 days left to apply) job requisition id R15772

Our client, a fast-growth media production and events business, are looking to onboard a talented Customer Success Team Lead/Head of Customer Success from B2B Events/market research or B2B media/marketing and with a strong client services background. As Customer Success Lead, you will work closel...

About the RoleAs Head of Customer Services, you will lead and execute strategies that deliver exceptional customer experiences, drive satisfaction, retention, and business growth. What We’re Looking For<s

Client DetailsMy client is a top-tier financial services firm with a strong global presenceDescriptionLead, manage and guide the Customer Service team, fostering a productive and positive work environmentEnsure high customer satisfaction and maintain customer relationshipsStay updated with the la...

My client is seeking a Head of Customer Service to lead on customer services for the councils housing service and develop joint working relationships between all teams delivering customer service in Growth & Place. Duties Include:Contributi

The Head of IT Customer Support will take ownership and accountability of the IT sup. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to...

As the Global Head of Select Success, you will lead a team of Customer Success Managers and design, create, lead, and scale a world-class customer success organisation, focused on driving exceptional customer experiences, measurable business outcomes, and long-term customer retention and expansio...

A small prestigious international bank is in search of a "hands-on" manager to oversee back office operations, including treasury settlements, SWIFT payments, customer services, and retail banking for the London branch. Extensive experience in treasury back office operations and SWIFT payments wi...

A BIT ABOUT THE ROLEAs Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. BENEFITS AT BODENFlexible hybrid workingTargeted annual bonus schemeGene

As Head of Customer Experience, you will be responsible for driving instrumental change and growth for Olympia Events by putting the customer at the centre of our journey. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are tes...

To ensure you’re set up for success, you will bring the following skillset & experience:Demonstrated expertise in IT service management, customer innovation, and strategic planning within the software or IT industry, with a proven track r

We are seeking a Global Head of eCom Customer Experience for our team in London (hybrid) with a passion for luxury, the drive to make a difference, and the desire to shape the future of our business. This role is pivotal in delivering the ‘voice of the customer’ across various department

NEUR Head of Customer ExperienceIntroductionThe Head of Customer Experience plays a pivotal role in steering customer experience and customer service within the Northern European region. By driving innovation and customer-centric pra

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. You will be the first point of contact for our partners, conduct quarterly business reviews and will work closely with the wider Harper team to build out the partner success function of the b

Oversee day-to-day customer service operations, ensuring efficient and effective handling of customer inquiries, technical issues, and complaints. The Successful ApplicantThe successful candidate should have:Experience scaling customer

... success. We believe that equal opportunities mean inclusion, diversity, and fair treatment for all. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers ...