Head of customer success jobs in DagenhamCreate job alerts

Location - Southampton (with frequent travel to Ipswich, Liverpool & Dublin) Contract - Full Time, 35 hours per week, Permanent Ocean Network Express is looking for an experienced Senior HR Advisor to join our UK & Ireland Agency. This is a fantastic opportunity for a confident HR generalist who thrives on variety, enjoys partnering with stakeholders, and has a strong grounding in employee relations and employment law. You’ll play a key role in delivering high-quality, commercially focused HR support across the full employee lifecycle, while also contributing to strategic HR priorities and continuous improvement projects. This role is Southampton-based, with regular travel to support teams in Ipswich, Liverpool and Dublin, so flexibility is essential. * Provide expert HR guidance and support to employees and managers across the UK & IE business * Lead on complex employee relations cases including disciplinaries, grievances and absence management * Support recruitment activity and help attract and secure top talent * Identify learning and development needs and deliver internal training sessions * Assist the Head of HR in delivering strategic priorities including D&I and transformation initiatives * Use HR data, KPIs and management information to influence business decisions * Deputise for the Head of HR when required and provide cover for the HR Coordinator Essential: * CIPD Level 5 qualification (or degree-level equivalent) * Significant experience in a generalist HR advisory role * Strong knowledge of UK & Irish employment law and HR best practice * Proven ability to manage complex employee relations issues * Commercial and strategic mindset Excellent stakeholder management and communication skills * Strong attention to detail and ability to prioritise under pressure * Customer focus and business awareness * Problem-solving and sound decision-making * Performance management experience * Teamwork and collaboration across multiple sites * Innovation and continuous improvement mindset Why Join ONE? At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency. * Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary. * 25 days holiday excluding bank holidays * Death in Service Benefit (x8 annual salary) * Employee Assistance Programme, with free independent confidential support and virtual GP services * Interest free annual travel season ticket loan * Annual Medical Health check * Annual eye test and contribution towards glasses for VDU prescriptions * Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card * Loyalty Award Scheme Apply now by submitting your CV below. The closing date for this role is Tuesday 31st March 2026.

Role Purpose: Location- Ruddington, Nottinghamshire Level - Support Role Department - Marketing Working Pattern - Hybrid (three days a week in the head office) Benefits - ___ We’re looking for a creative storyteller to join our in-house video production team. As a Video Content Creator, you’ll produce high-quality video and photography assets that showcase our brand across marketing, product, social media, sales, customer success, and more. This is a hands-on role where you’ll manage the full content creation process—from filming and editing to motion graphics and audio production. You’ll collaborate with cross-functional teams to deliver engaging, impactful content that connects with our audience and strengthens our brand presence. If you’re passionate about creating visually compelling stories and thrive in a dynamic environment, we’d love to hear from you! Responsibilities: · Film and edit high-quality video content, mastering multi-camera setups, lighting, and audio · Design motion graphics and capture photography assets for a variety of business needs · Juggle multiple projects with ease, working closely with marketing, digital, and social teams · Own the production process from initial brief to final delivery and stakeholder sign-off · Create innovative, platform-ready content that captivates audiences and strengthens our brand · Stay ahead of trends and emerging AI technologies, bringing fresh ideas into every workflow Skills and Experience: • Proven video production experience with a strong portfolio (showreel required), • Expert-level skills in Adobe Premiere Pro and advanced After Effects for motion graphics, • Professional camera operation, lighting design, and color grading expertise, • Confident audio mixing and sound design using Adobe Audition, • Strong storytelling ability with an understanding of platform-specific content optimization, • Flexibility to travel within the UK and internationally (current passport essential) About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #INDHP #LI-NOTTINGHAM

Job title Business Development Manager Location: Hybrid – one day at head office in Berkshire home working, travel to sites in Kent, Essex & London Salary: Basic salary £45k OTE £75k Hours: Monday to Friday, 8.30am to 5.00pm Why Join? My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride ourselves on our attention to detail and delivery of a thorough, reliable high-quality service. The Opportunity Reporting to the Head of Sales & Marketing, they are looking for an ambitious Business Development Manager to join their expanding sales team and drive their growth even further. Your primary focus will be to build a solid pipeline of new business, establishing strong relationships with prospective clients, assisting our continued expansion. What You’ll Be Doing • Prospecting & Business Development: Spend two days a week identifying and targeting new business opportunities, • Appointments & Leads: Book a set number of qualified appointments each week, with a focus on specific geographic areas, • Lead Management: In addition to individual prospecting efforts, the company generated a significant number of inbound leads last year (circa £2.5m per BDM) which you would need to qualify and book, • Customer Site Visits: Travel to customer locations to attend meetings, survey buildings, and provide tailored quotes for cleaning services, • Negotiation & Objection Handling: Navigate objections and negotiate pricing effectively, • Relationship Building: Build lasting business relationships, managing the sales process from lead to close, • Market Insight: Stay up to date with industry trends, competitor activities, and emerging opportunities, • Collaboration: Work closely with our operations team to ensure smooth contract transitions and successful mobilisation, • Sales Maximisation: Undertake other tasks to optimise sales revenue and achieve targets. About you They are looking for an experienced Business Development Manager (preferably in the cleaning/FM sector) who thrives on challenge and enjoys the satisfaction of closing high-value deals. You will have strong communication skills, both written and verbal, Self-drive and tenacity to pursue new opportunities and possess an ability to work well as part of a team What You’ll Need • A solid background in direct sales (experience in cleaning or similar industries is a plus), • Experience of selling a service (preferably in the cleaning/FM industry), • Proven success selling contracts valued at £1.5m+ annually (80% inbound leads), • A proven track record in prospecting and closing deals, • Experience in the education or medical sectors would be an advantage, but not essential, • A valid UK driver’s license, • The right to work in the UK and satisfactory references What they can offer you Flexibility in work hours and location (average of 1 day in the office, 4 days working from home/out in the field) Company vehicle or mileage allowance iPad, laptop and Company mobile phone Competitive salary with an attractive commission structure Up to 27 days’ annual leave (depending on length of service) NEST pension scheme Opportunities for training, professional development and career progression Quarterly employee recognition awards A friendly and inclusive working culture Regular team events and employee perks Free parking and refreshments when in the office An inclusive, equal opportunities workplace where diversity is valued and everyone is welcome Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

A growing HR software company in Greater London is seeking a Manager for their SMB Customer Success team. Competitive compensation and a variety of benefits are offered to support your well-being and success. In this role, you will lead a team focused on driving trust and engagement while ensuring c

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Responsibilities include dev

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

A leading educational institution in the UK is seeking a Head of Student Success to lead the development of innovative student support strategies.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everyt

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

As aManager of Customer Success, you will lead and inspire a team of talented Customer Success Managers (CSMs) to deliver exceptional client support while driving retention, adoption, and growth. In this dynamic role, you’ll balance strategic oversight with hands‑on support to cultivate long‑t

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A leading AI solutions company is seeking a Head of Customer Success for the EMEA region. The role involves managing multiple Customer Success teams, enhancing customer relationships with law firms and legal departments, and ensuring customer retention and expansion. The ideal candidate will have ex

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events, shaping the agenda, securing top-tier speakers, and delivering tim

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

What the successful Head of Customer Success will bring to the team. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. If you think this Head of C

Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset. Lead the Global Customer Success Team to unlock value across the entire customer journey, build lo

What the successful Head of Customer Success will bring to the team. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity tha

The ideal candidate has previous fractional leadership experience and a strong track record of transforming Customer Success operations, particularly in SaaS environments. A growing tech startup in the UK is looking for a Fractional VP of Customer Success to partner with the CEO and leadership team.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. This r

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. You will be expected to be in the office three

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

A leading tech company is looking for a Customer Success leader in Greater London to guide and develop their EMEA Customer Success team. The successful candidate will focus on building high-performing teams, enhancing customer retention, and driving long-term value. Flexibility in work arrangements,

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

A well-regarded educational agency is seeking a Head of Geography for a secondary school in Newham. The ideal candidate will lead the geography department, drive high-quality teaching and learning, and support the professional development of staff. The position offers a competitive salary, with oppo

A dedicated housing association in Greater London seeks an experienced Assistant Director of Customer Support to lead operational services and enhance the customer experience. This position offers the opportunity to make a meaningful impact on customer service and operational efficiency. You will be

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro