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The Role The Contracts Manager holds day-to-day operational, technical and commercial accountability for delivery of all non-EICR elements of Lot 3 (Electrical Building Services) of the Peabody Term Programme. Scope covers communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT) and photovoltaic (PV) systems. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016), Reporting to the Head of Operations and working alongside the Contract Manager – Electrical Testing (who owns the EICR scope), the post-holder is Stage 1 counterpart to Peabody’s Contract Manager on the maintenance scope and is accountable for KPI performance, statutory compliance, P&L delivery and resident experience across these five disciplines. The post holder leads a multi disciplinary team of supervisors, administrators and engineers. Responsibilities and Accountabilities • Manage end-to-end day-to-day delivery of all non-EICR scope under Lot 3 of the Peabody Term Programme for the awarded Area, covering communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT), height safety equipment and photovoltaic (PV) systems., • Plan, schedule and supervise the annual PPM programme across all five disciplines against the contractual cycle and SFG20 maintenance regime., • Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on accreditations, insurances (£10m PL/EL, £5m PI), H&S management systems, RAMS quality, financial standing, modern slavery and equality compliance., • Own day-to-day performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis across the maintenance disciplines., • Lead, motivate and manage the dedicated multi-discipline maintenance team (Supervisors, Approved Electricians, Emergency Lighting Engineers, Lightning Protection Testers, PAT Operatives, Height Safety Inspectors, PV Engineers, Resident Liaison and Administrators) – including resource planning, training, competency management and DBS Basic Check compliance for both directly employed and sub-contracted services., • Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register, safe-isolation discipline and RIDDOR reporting within one Working Day., • Manage the lightning protection visual / electrical inspection cycle (typically annual under BS EN 62305) including earth-resistance testing, air-termination network, down conductors and earth termination network assessments., • Manage and deliver FRA Actions raised from the client for ALL Disciplines. Work in partnership with other departments for cross discipline actions, where necessary., • Manage the PAT programme across Peabody-owned portable appliances in caretakers’ accommodation, communal areas, sheltered schemes and offices, at HSE HSG 107 Table 1 intervals., • Manage the height safety equipment inspection programme (fall-arrest systems, man safe systems, eye-bolts, roof anchors, lifelines) per BS 8454 / BS EN 365 – typically annually – with thorough examinations under LOLER where in scope and re-certification of equipment., • Manage the PV array inspection and maintenance programme per the IET Code of Practice for Grid-connected Solar PV, including DC isolation, string testing, AC supply circuit testing, inverter monitoring, panel inspection and earthing / bonding checks., • Manage the maintenance P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, £750 + VAT spot-repair authority and quoting of variations above the threshold for Alliance Manager approval., • Issue all certificates and reports (emergency lighting compliance, lightning protection test certificates, PAT registers, height-safety inspection certificates, PV inspection reports) in PDF to the Peabody Alliance Manager within 5 Working Days of inspection., • Drive resident experience – 2 weeks’ notice via SMS/WhatsApp + email where in-property access is needed, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure., • Produce the monthly maintenance input to the Lot 3 Activity Report by the agreed internal deadline so the Head of Operations can submit a single coherent Lot 3 report (including the EICR CM’s input) to the Alliance Manager by 10:00 on the 5th Working Day of each month., • Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members, • Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline. Qualifications • Required: Demonstrable track record managing a multi-disciplinary electrical compliance maintenance contract on social housing, public-sector or other regulated residential estates – covering at least three of: emergency lighting, lightning protection, PAT, height safety and PV., • Required: Proven sub-contractor management experience – pre-qualification, back-to-back contracting, SLA management, audit and corrective-action / step-in rights – with the ability to evidence sub-contractor performance turn-arounds., • Required: Experience managing a multi-discipline maintenance contract of c. £1.5m+ annual turnover, with P&L responsibility, Schedule of Rates pricing, monthly forecasting and direct line management across multiple trades. Key Performance Indicators / Accountabilities • Maintenance KPI compliance – 100% of Priority 1 (2-hour), Priority 2 (4-hour), Priority 3 (24-hour) and Priority 4 (10 Working Day) response targets across all five maintenance disciplines, measured monthly against Peabody’s Success Measures & Targets., • Statutory compliance – 100% on-time completion of the annual EL drain-down and monthly flick-test programme; 100% on-time completion of the annual lightning-protection inspection programme; 100% on-time completion of the PAT programme at HSE HSG 107 intervals; 100% on-time completion of the annual height-safety inspection programme; 100% on-time completion of the annual PV inspection programme., • Certificate turnaround – 100% of compliance certificates (EL, lightning protection, PAT registers, height safety, PV) issued in PDF within 5 Working Days of inspection., • KPI/SLA compliance – meet or exceed Peabody’s contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach, • Maintenance P&L – deliver gross margin within ±2% of agreed annual budget across the five disciplines; zero unapproved variances above the £750 + VAT spot-repair authority., • Health & Safety – zero RIDDOR-reportable incidents; 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence; zero LOLER non-compliance events on height safety equipment., • Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures., • Resident experience – meet or exceed Peabody’s resident-satisfaction targets for the maintenance scope; first-time fix above target; zero non-attended appointments outside the three-stage appointment process; Stage 1 complaints resolved within the agreed timescale., • Team performance – voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate qualifications (NICEIC scope, ICEL, PAT competency, height-safety inspector certification, PV CoP), and current competency records

Head of Service Delivery & Strategic Partnerships Hertfordshire (Hybrid) £85,000 + Full Package Our client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners. As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships. The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover. Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including: Electrical compliance and testing Fire and life safety systems Security solutions Planned and minor project worksThe role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base. Key Responsibilities Operational Leadership Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio. Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards. Provide leadership across operational teams, driving consistency, accountability and continuous improvement. Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams. Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.Client & Partnership Management Act as the executive sponsor for key strategic customer accounts. Build and maintain strong relationships with senior client stakeholders. Lead regular performance reviews and strategic meetings. Identify opportunities to enhance service delivery and expand existing partnerships. Support customer retention initiatives and long-term contract sustainability.Commercial & Financial Performance Assume full accountability for portfolio profitability and financial results. Develop annual budgets and support long-term business planning. Monitor revenue, margin performance, forecasting accuracy and cash conversion. Review contract performance and implement corrective actions where required. Ensure projects are commercially managed through planning, delivery and close-out stages.Team Leadership Lead and mentor Contract Managers and operational support teams. Foster a positive, performance-focused culture aligned with company values. Support succession planning and employee development initiatives. Drive engagement, accountability and high professional standards across all levels. Conduct regular performance reviews and ensure clear development pathways are maintained.Compliance, Quality & Governance Ensure compliance with all relevant legislation, regulations and industry standards. Maintain robust health, safety and quality management processes. Oversee risk assessments, method statements and operational controls. Monitor subcontractor performance and ensure contractual obligations are met. Lead investigations, corrective actions and compliance reviews where necessary.Business Growth & Contract Mobilisation Collaborate with business development teams on new opportunities, renewals and framework submissions. Provide operational input into pricing, resourcing and mobilisation strategies. Support smooth onboarding of new contracts and service transitions. Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.Reporting & Stakeholder Communication Provide regular operational and financial updates to senior leadership. Present performance against KPIs, budget targets and strategic objectives. Maintain visibility of risks, opportunities and improvement initiatives. Contribute to wider business planning and operational strategy.Experience & Qualifications Essential Significant experience leading multi-service technical or compliance contracts. Proven track record managing large customer portfolios with direct responsibility for relationship management. Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually. Strong understanding of service delivery within housing, property services, facilities management or related sectors. Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers. Excellent stakeholder engagement and communication skills. Strong commercial awareness with a results-driven approach.Desirable Knowledge of electrical compliance, fire safety systems, security installations or building services environments. Experience working with housing associations, local authorities or large residential property portfolios. Understanding of construction and contractor management requirements. Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH. Experience leading contract mobilisations and managing specialist subcontractor networks. Established industry relationships within London and the South East.If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV Rob Utilise Recruitment

Buyer – tier 1 developer – Watford – flexible working £50k - £55k + package I am currently seeking a Buyer for my client, a tier 1 developer, based out of their Kings Langley office. The client have a hybrid way of working which assumes that where roles allow, the office-based colleagues divide their time between working in the office, on construction sites and sales offices, and working from home, as the role dictates. The split is typically 3 days in the office, 1 day on site and 1 day working from home. With a watching brief on choice of materials, cost, customer satisfaction and sales, their Commercial team has one objective, to deliver best quality homes, at the best possible cost. The Buyers’ work is fundamental to the continued viability as a business and presents a fast-moving challenge that will exercise your creativity and commercial flair to the full. Reporting to the Senior Buyer, you will manage an efficient materials purchasing process on at least two sites, which will be large scale traditional build housing developments. The division are in a fantastic position having multiple live sites with numerous sites starting in the near future, having secured land and planning applications being successful. They currently have a commercial team of in excess of 20, which consists of Quantity Surveyors, Estimators and Materials Buyers, with the buying team currently at a head count of 3 and soon to be 4. You will be expected to: • Prepare all procurement duties and exercises, • Be aware of new materials to the market which would assist the business, • Schedule and place material and plant orders with Group National Suppliers where appropriate or general suppliers, optimising cost and quality., • Check Architects/Engineers drawings for discrepancies and compliance with the required material specification., • Resolve any queries with the relevant consultants/Technical department., • Ensure correct specifications are being used, • Project and report material cost increases as they arise, • Carry out material on site checks and produce reports as required, • Produce material cost schedules and budgets with cost codes for new sites and as required, • Review material cost codes to ensure budgets are not exceeded, • Produce schedules for material enquiries, • Provide site material accruals on a monthly basis, • Compile quarterly material valuations for presentation to the Surveyor, • Resolve invoice queries with the Accounts department, • Attend site weekly to ensure there are no problems with supplies and/or materials This is a fantastic opportunity with a 5* housebuilder, offering flexible working in addition to excellent prospects for progression

Customer Relations Manager (12-Months) Location: Hybrid | Salary: £160 a day paid PAYE Umbrella Are you an experienced Customer Relations Manager with a background in residential housebuilding? Do you thrive in a fast-paced environment where delivering an exceptional customer journey is at the heart of everything you do? We are recruiting on behalf of a leading PLC housebuilder for an experienced Customer Relations Manager to join their team on a 12-month fixed-term contract. This is an excellent opportunity to join one of the UK's most respected developers, playing a key role in ensuring customers receive outstanding service throughout their homeownership journey. The Role Reporting into the Head of Customer Care, you will lead the Customer Relations team, ensuring exceptional levels of customer satisfaction while driving operational performance and continuous improvement. You will be responsible for managing customer care processes from legal completion through to the end of the warranty period, leading a team of Customer Service Coordinators and working closely with Construction, Technical and Commercial departments to resolve issues efficiently. Key Responsibilities • Pre handover snagging and home demos, • Manage customer complaints and escalated issues, ensuring timely and satisfactory resolutions., • Monitor customer satisfaction, KPIs and NHBC/HBF customer survey performance., • Build strong relationships with internal departments including Construction, Technical, Sales and Commercial., • Ensure defects are managed efficiently and completed within agreed timescales., • Analyse customer feedback and identify opportunities to improve processes and service delivery., • Produce regular reports on team performance, customer satisfaction and outstanding issues., • Ensure compliance with company policies, procedures and customer care standards., • Support the wider business in achieving industry-leading customer satisfaction scores. About You • Previous experience as a Customer Relations Manager, Customer Care Manager or similar within a residential housebuilder is essential., • Strong understanding of the customer care process within new-build housing., • Experience managing and developing customer service teams., • Excellent communication and stakeholder management skills., • Ability to manage multiple priorities in a fast-paced environment., • Commercially aware with strong problem-solving and decision-making abilities., • Proficient in Microsoft Office and customer management systems., • Full UK driving licence. What's on Offer • 12-month fixed-term contract with a leading PLC housebuilder., • Hybrid working available., • Opportunity to join a well-established, highly respected business with an excellent reputation for quality and customer service., • Immediate start available

Managed Care Consultant Home-based - Must be based in Herts. Full-time - Salary from £32,000+ (DOE) We are seeking a Managed Care Consultant to oversee client services and care delivery across Herts. This home-based role involves regular regional travel (typically no more than 90 minutes from your home location) and occasional attendance at the Kent head office for meetings. The Role You will be responsible for: Managing and reviewing client care packages to ensure high standards and regulatory compliance Conducting client reviews and maintaining accurate, person-centred care plans Supporting new client assessments and service start-ups Acting as a key point of contact for clients and families, ensuring an excellent customer experience Managing, supporting and performance-reviewing care staff within your region Supporting recruitment, training compliance and staff retention Investigating and resolving client or staff concerns professionally and effectively About You Experience in a client-focused role within a regulated environment (healthcare, care, social services, police, housing, or similar) Care sector experience is advantageous but not essential Strong understanding of compliance, quality standards and governance Excellent communication, organisation and time-management skills Confident working independently and managing a varied workload Full, clean UK driving licence and access to your own vehicle Salary & Benefits Salary from £32,000+, depending on experience Company car provided after 6 months (Own vehicle required initially – mileage expensed) 4 weeks’ holiday, rising to 5 weeks after 2 years Health cash plan Workplace pension Bonus scheme Enhanced pay for on-call duties Location & Hours Must be based in Herts Home-based with regional travel Monday to Friday If you are highly organised, client-focused and experienced in working within a regulated environment, we’d love to hear from you. PlEASE NOTE, DUE TO VOLUME WE ARE UNABLE TO RESPOND TO UNSUCCESSFUL APPLICATIONS

A well-known London based main contractor, who also deliver spec housing, is currently looking to secure a Head of Design & Technical on a 12 Month FTC. This company originally made its name within the industry for delivering new build social housing schemes, but in recent times has started producin

Provide senior leadership support to wider housing services and contribute to the council’s broader housing and community objectives. This role is responsible for the strategic leadership and operational delivery of tenancy services across the council’s housing stock. If this role sounds of inte

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The successful candidate will have a Master's degree from an accredited program and certification by the National Commission for Certification of Anesthesiologist Assistants.

The postholder will act as the CEO's operational right hand, ensuring the smooth day-to-day running of the organisation so the CEO can focus on strategic growth, policy engagement and representing the sector with politicians, officials and regulators. Accuracy and timeliness of governance, Board and

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Alexander Lloyd is delighted to be partnering with an software and data organisation, on the appointment of a Head of HR Operations. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear

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You will also have experience of managing large patches of 500+ properties, be a proficient user of housing management systems and a full UK driving licence with access to your own vehicle. These temporary Housing Officer roles offer you the chance to connect with a variety of local housing provider

Share options, 33 days' holiday inclusive of bank holidays, Cycle to Work scheme and 35% employee product discount. We're partnering with a fast-growing, purpose-led consumer brand looking for an experienced Purchasing & Operations Manager to take ownership of a broad and influential operational rem

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We are looking for a reliable, professional, and highly organised individual to join our friendly team of seven, working within a beautiful Victorian mansion house that has been converted into serviced offices in Nutfield, Surrey. The successful candidate will be responsible for ensuring that office

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Why Join Us? Salary: Up to £71,219 (dependent on experience and qualifications) Annual Leave: 35 days, with additional days awarded at 2 and 5 years of service Workweek: 40 hours (Mon–Fri, 9am–5pm) with occasional flexibility Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/

Good time management and a professional, customer-facing manner.

As the Operations Finance Manager, you will: Take full ownership of budgeting, forecasting, and strategic planning for the manufacturing and distribution departments. Oversee financial appraisals of new capital investments, submitting for Board approval. Working knowledge of SAP or similar fin

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As a Bank Admin Assistant at a Barchester car

Take full ownership of budgeting, forecasting, and strategic planning for the manufacturing and distribution departments. Oversee financial appraisals of new capital investments, submitting for Board approval. Working knowledge of SAP or similar financial systems would be advantageous.

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As a Bank Admin Assistant at a Barchester

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The opportunity to grow your career Excellent soft benefits and discounts Take this opportunity to further your career in a company that values your expertise and dedication and would benefit from your rounded commercial and technical skill set. They manufacture and distribute a wide range of

Following personalised care plans designed to promote dignity and respect, your responsibilities will include: ?? Medication support (preparation and administration) ?? Mobility support (including the safe use of aids and equipment) ??? Mealtime support (preparing meals/snacks, and feeding if requir

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You will also need a UK National Insurance Number, proof of your Right to Work in the UK, commercial vehicle insurance (also referred to as 'hire and reward' insurance) and, to pass a background and criminal record check which includes, but is not limited to, a review of driving licence records. Off

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