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Do you know service charges inside out? Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision? If you've answered yes to both, read on. A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages. This is a genuine leadership role — not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio. What you'll be doing: Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy Driving income collection strategy to minimise arrears across all tenures Developing financial inclusion and welfare benefits support to sustain tenancies Coaching and developing a senior management team, building a culture of ownership and accountability Representing the organisation...

My client has created a brand-new department within their organisation, giving you the rare opportunity as a Service Charges & Rent Manager to shape processes, systems, and team culture from the ground up. This is a role where you'll directly impact the lives of over 7,000 residents across the social housing sector, acting as their advocate to ensure value for money, transparency, and fairness in every decision you make. As a Service Charges & Rent Manager, you'll have the opportunity to take operational responsibility for the complete lifecycle of service charges and rent management across a diverse portfolio of homes, homeowners, freeholders, and garages. You'll develop and manage annual budgets, oversee billing and administration for complex variable service charges, estate charges, sinking funds, and multiple rent regimes, whilst ensuring full compliance with leasehold legislation, Section 20 processes, and the Regulator of Social Housing's Consumer Standards. Leading a dedicated team, you'll drive process improvements, implement new systems and technologies, and build strong relationships with residents, contractors, and internal stakeholders—all whilst deputising for the Head of Service Charges, Rent and Income on strategic matters. This Service Charges & Rent Manager role would suit someone with substantial experience in service charge and rent management within housing associations, property management, or ...

Head of Service Charges, Rent and Income Location: Long Stratton, Norwich, Norfolk Salary: £72,000 per annum We have an exciting opportunity for a Head of Service Charges, Rent & Income to provide strategic leadership and operational oversight for our clients service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents. Lead initiatives to enhance tenant and residents’ engagement, ensuring we listen to and act on customer feedback. Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date to maintain regulatory compliance. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Membership with the Chartered Institute of Housing (CIH) or The Property Institute (formerly IRPM) (D). Experience: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections. Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, service charges and rents. Knowledge of developing IT systems for managing service charges, rents and income collection. Comprehensive knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and new inspection framework. Knowledge of sector risk themes and the impact of these on service charges, rent and income collection. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Excellent skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: People centred committed to a coaching culture that empowers staff, colleagues, and residents. Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism. Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally. Please note this role is subject to a Basic Disclosure and Barring Service check Closing date: 24th May 2026 Shortlist date: 25th May 2026 Interview date: TBC

Interim Head of Repairs & Maintenance Widnes, Cheshire (Hybrid Working) Salary £57,014 to £63,349 Plus Benefits Fixed Term Contract 12 Months Full Time, 37 Hours Per Week (Flexibility Available) Are you an experienced interim leader who thrives on pace, clarity and delivering meaningful change

Head of Service Charges, Rent and Income Location: Long Stratton, Norwich, Norfolk Salary: £72,000 per annum We have an exciting opportunity for a Head of Service Charges, Rent & Income toprovidestrategic leadership and operational oversight for our clients service charges, rent application and inc

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