Communities Coordinator
23 hours ago
Norwich
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Communities Team at L&Q: • We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere., • The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments. • Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings., • With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales., • You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents., • Occasional work outside of normal working hours will be required for events, evening meetings and early works on site., • High quality customer service and interaction skills., • Relevant resident liaison, housing, or customer service experience, • Strong written and verbal communication, • Ability to deal with challenging conversations and efficiently manage complaints at all levels #TJ JBRP1_UKTJ