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Global Head of Food Safety & Defence Location: Hybrid, West London – 2 days a week in office Salary: Up to £150,000 + benefits An ambitious, fast-growing food manufacturing business is seeking a Global Head of Food Safety & Defence. This organisation is a custodian of well-known international brands and is committed to maintaining the highest standards in product quality, ingredients, and talent. The successful candidate will thrive in a purpose-driven, fast-paced environment that values agility, collaboration, accountability, and continuous improvement. This is a senior leadership role offering global scope, strategic influence, and the opportunity to make a significant impact. The Global Head of Food Safety & Defence is accountable for protecting consumers and global brands by leading the design, governance, and execution of food safety and food defence programmes worldwide. This role ensures that products are developed, manufactured, and distributed safely, consistently, and in full compliance with regulatory and customer expectations. It also provides strategic leadership in preventing, detecting, and responding to intentional threats such as adulteration, tampering, and extortion. The position serves as the organisation’s leading subject matter expert in food safety science, including microbiology, toxicology, contaminants, allergens, hygiene, and food defence. Key Responsibilities Global Strategy & Governance • Define and lead the global food safety and defence strategy aligned with business objectives and regulatory requirements, • Establish policies, standards, and performance metrics across food safety, hygiene, allergen control, traceability, and defence, • Lead governance forums and represent food safety at executive level, • Embed food safety and defence considerations into innovation, supply chain, procurement, and operations Food Safety Systems & Compliance • Oversee implementation of global food safety systems (HACCP, environmental monitoring, sanitation, GMP, allergen management), • Ensure compliance with global standards (e.g., BRCGS, FSSC 22000, ISO 22000) and customer requirements, • Lead global audit programmes and oversee regional quality teams, • Develop risk frameworks for high-risk ingredients (e.g., cocoa, dairy, nuts, flavourings), • Food Defence & Product Security, • Lead vulnerability assessments (TACCP/VACCP) and mitigation strategies, • Collaborate with Security, Procurement, and Supply Chain to protect assets and processes, • Ensure product integrity across all logistics and third-party partners Incident Management & Crisis Response • Act as global technical lead for food safety and defence incidents, including contamination, allergen breaches, microbiological events, and malicious threats, • Lead root cause analysis and corrective/preventive actions, • Partner with Legal, Communications, Security, and Regulatory teams during crises Scientific Leadership & Innovation • Provide expertise in microbiology, toxicology, allergens, and emerging food safety risks, • Advise R&D and Operations on hygienic design, processing, and new technologies, • Lead horizon scanning for emerging risks (e.g., fraud, climate impacts, cyber-physical threats), • Collaborate with Regulatory Affairs on assessing and mitigating regulatory changes Talent, Training & Culture • Build and lead a high-performing global food safety and defence function, • Develop training frameworks and certification programmes (including TACCP/VACCP), • Foster a strong, proactive food safety culture across all levels of the organisation External Engagement • Represent the organisation at global forums, regulatory bodies, and industry groups, • Build partnerships with academic institutions and external experts, • Benchmark and implement industry best practices Candidate Profile Education • Degree in Food Science, Microbiology, Chemistry, Public Health, or related field, • Advanced qualifications (e.g., PhD or MBA) desirable, • Formal training in HACCP, TACCP/VACCP, and relevant regulatory frameworks Experience • Extensive experience in food safety, quality, and risk management within FMCG or large-scale food manufacturing, • Proven leadership of global or multi-regional teams, • Strong experience managing complex supply chains and high-risk ingredients, • Demonstrated success handling major food safety or product security incidents, • Experience in confectionery, chocolate, or bakery sectors advantageous Technical Expertise • Deep knowledge of HACCP/HARPC, GMP, GFSI standards, and global regulations, • Strong grounding in microbiology, toxicology, allergens, and hygienic design, • Expertise in food defence methodologies and risk assessment tools, • Familiarity with digital food safety systems, traceability, and data analytics Key Competencies • Strategic leadership and global influence, • Strong risk assessment and decision-making capability, • Effective crisis management under pressure, • Cross-functional collaboration across technical and non-technical teams, • High level of scientific credibility and innovation mindset, • Cultural agility in global environments, • Clear and impactful communication of complex topics Rewards & Benefits • Competitive benefits package including pension, life assurance, and health plans, • Generous annual leave and flexible benefits, • Wellbeing and employee assistance programmes, • Access to training and development opportunities, • Additional perks such as volunteering days and lifestyle schemes

Ready to help shape the future of the energy drinks category with one of the most iconic and disruptive brands in the world?\n\nThe Advocate Group is proud to be partnering with Monster Energy, a global leader in the energy drinks category, as they continue to lead and accelerate category growth across Western Europe.\n\nThey are looking for a Group Category Senior Manager to join a newly created division focused on shaping and driving the category vision across multiple markets.\n\nKey Responsibilities:\n\nPartner cross-functionally to identify the insights that will truly unlock and shape the category growth agenda across Western Europe.\nAnalyse consumer, shopper, and market data to uncover high-impact growth opportunities.\nTurn complex data into clear, compelling commercial stories that land with both internal teams and customers.\nPartner with commercial teams to embed the category vision into customer strategies and execution plans.\nBring the category vision to life for customers through engaging, experiential sessions at Monster’s GB head office.\nAbout You:\n\nStrong background in category, insights, or commercial roles within FMCG or drinks.\nHighly analytical, with a proven ability to turn data into sharp, actionable commercial recommendations.\nA natural storyteller who can simplify complexity into a clear and compelling narrative.\nConfident, credible communicator who can influence and engage senior stakeholders.\nComfortable with regular travel across Western Europe and engaging across multiple markets.\n\nIf the role and responsibilities sound like a good fit for you, then I’d love to speak to you!\n\nFind out more about our available opportunities or how we can help you further your career – contact us today.\n\nPlease get in touch with Emma or click “Apply Now” to be considered for this vacancy.\n\nThe Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

Your new company \nThis leading global biopharmaceutical company is looking for an experienced Regulatory Affairs Manager to join their UK Affiliate Regulatory team on a maternity cover basis. This is a high-impact role working on established products approved via the EMA Centralised Procedure, with strong exposure to post-approval lifecycle activities.\n\nYour new role \nReporting to the Head of UK Regulatory, you will take ownership of one or more products of medium complexity and strategic impact, working closely with UK, Ireland, and EU regulatory stakeholders.Key Responsibilities\n\nLead post-MAA lifecycle management activities for assigned products\nManage complex Type II variations and other regulatory procedures\nSupport and maintain Paediatric Investigation Plans (PIPs)\nContribute to clinical trial regulatory activities as required\nPlan and execute local regulatory submissions in line with EMA, MHRA, and corporate standards.\nProvide local regulatory input into global regulatory strategies\nEnsure product compliance, including IMR, PMCs, and agency commitments\nDevelop and maintain local product labels in line with legislation and internal standards\nReview promotional and non-promotional materials (where in scope)\nAct as the primary point of contact with regulatory authorities\nSupport alignment between local regulatory requirements and global processes\n\nWhat you'll need to succeed \n\nProven experience in UK/EU Regulatory Affairs within pharma or biotech\nStrong background in post-approval regulatory lifecycle management\nDemonstrated experience handling Type II variations\nHands-on experience with PIPs\nExposure to clinical trial regulatory submissions\nFamiliarity with Veeva Regulatory systems (preferred)\nExperience working with centrally approved products via the EMA\n\nWhat you'll get in return \nRemote working\n\nWhat you need to do now\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nFor more information on this or any other Regulatory Affairs contract jobs, please apply to this advert

Build a Global SaaS Platform From Scratch.This is a once‑in‑a‑career product role.My client are rebuilding a mission‑critical workforce management platform from the ground up, not iterating, not re‑skinning, but creating a brand‑new global product to replace a legacy system used worldwid

It requires a strategy consultancy mindset, with accountability for value creation, outcomes delivery, and complex transformation, rather than backlog ownership alone.

Reporting to the Global Head of Talent Acquisition, you’ll be involved in:. Partnering with senior engineering and product leaders to shape hiring strategies that meet business demand. Building talent pipelines proactively to ensure we can deliver against ambitious headcount plans.

Include the subject line "HEAD OF MARKETING". As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. Analyse sales data and customer feedback to refine product offerings and marketing tactics.

Join our Digital team at British Airways as a Head of Technical Platforms, where you’ll take on a senior leadership role responsible for the delivery of technology and product initiatives across the organisation. What You’ll Bring to British Airways:. From the day you join us, you’ll get acces

British Airways seeks a Head of Technical Platforms to lead and deliver technology and product initiatives.

Cure Talent are delighted to be partnered with an innovative medical technology company transforming access to ear and hearing healthcare. Operating at the intersection of medical devices and software, the business is scaling its global presence and is now looking to appoint a Head of QARA to take ownership of Quality & Regulatory strategy and delivery. This is a senior, hands-on leadership role, responsible for defining and executing the pathway to market for a Class IIa device across the US, UK and Europe. You will lead the QARA function, own regulatory approvals, and ensure quality and compliance are embedded across the organisation as it continues to grow. Key Responsibilities Own and lead the Quality & Regulatory Affairs function, with full accountability for delivery, performance and outcomes. Define and deliver the regulatory pathway to achieve FDA clearance and CE marking for a Class IIa medical device across the US, UK and EU. Act as the accountable owner for regulatory submissions and authority interactions, leading engagement with FDA, notified bodies and other regulatory agencies. Build, structure and scale the QARA function, while leading and developing the team. Maintain and improve the Quality Management System in line with ISO 13485, FDA 21 CFR Part 820, EU MDR and EN 62304. Drive CAPA, non-conformances, change control and audit activity, ensuring effective implementation and closure. Oversee Technical Documentation and Design History Files to support global submissions. Ensure compliance of SaMD, embedding software lifecycle requirements across product development and the QMS. Lead audits and inspections, managing interactions and responses. The Ideal Candidate Will Have Proven experience leading Quality & Regulatory functions within the medical device industry. Proven experience within a growing or scaling MedTech start-up environment. Proven experience delivering FDA 510(k) and EU MDR approvals for medical devices. Experience bringing medical devices to market, with ownership of regulatory pathways and outcomes. Strong knowledge of ISO 13485, IEC 60601 and IEC 62304, with experience across audits, technical documentation and design controls. TPBN1_UKTJ

Technical Manager - Head of Video Uxbridge / London Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Technical Manager will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in Video; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. Key Job Responsibilities Event Pre-planning Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline. Drive Results • Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals. See the Bigger Picture, • Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies. On-site Management/Operation Delivers World Class Service ensuring their discipline meets or exceeds the clients needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing • Set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager. Post-show Management Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for clients future events. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly. People Development (where they have direct reports) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications BA/BS Degreed or equivalent experience 5+ years of live large venue audio visual 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline 2+ years crew lead experience (not necessarily direct reports) Strong customer service skills Excellent organisation skills Advanced problem solving skills Strong written and oral communications skills Ability to travel up to 75% TPBN1_UKTJ

West London - Company Car + Excellent Benefits Clark Resourcing Solutions are recruiting for a driven Account Manager to join a leading organisation within the construction and hire sector. This is a field-based role covering West London, focused on growing revenue, developing long-term client relationships, and winning new business across construction projects and subcontractors. Key Responsibilities for Account Manager: Drive profitable hire revenue growth within your territory Manage and grow existing accounts at site and head office level Identify and secure new subcontractor business Maintain and manage pipeline activity via CRM Deliver product demonstrations and solution-led sales Our ideal candidate: Proven field sales experience (construction, hire, or related sector preferred) Strong new business development skills Confident working with project-level decision makers Self-motivated with excellent territory planning skills Full UK driving licence Based in West London - Remote Whats on Offer: Salary to 48k Bonus to 12k Company car 25 days holiday + bank holidays Pension & life assurance Share save scheme Ongoing training & development Wide range of employee discounts If youre commercially focused, relationship-driven, and ready to make an impact apply today with Clark Resourcing Solutions TPBN1_UKTJ

Are you ready to be part of a team that delivers mechanical, electrical, and telecommunication engineering solutions? Look no further than VVB, where expertise and experience converge to create sustainable solutions across Rail, Highways, Power, and Tunnels. At VVB, we're more than just engineers - we're collaborators, innovators, and stewards of our environment. Our projects are guided by our CORE values: C-Care & Collaboration O-Opportunity & Ownership R-Responsibility & Respect E-Excellence & End Result Focus Join us in shaping the future of infrastructure while upholding these values at every turn. Explore more about who we are at What We Offer: Competitive salaries with yearly appraisals Travel expenses covered for assignments outside your base location Perkbox membership for 24/7 access to perks, benefits, discounts, and wellbeing tools Life Assurance and Private Medical Insurance schemes provided by leading providers Generous pension scheme 25 days holiday plus bank holidays (this includes a Christmas shutdown) About the Anthro JV: The Anthro joint venture between Egis and VVB Engineering will provide comprehensive turn-key services for London's state-of-the-art HS2 gateway station at Old Oak Common. We have been awarded a multi-year contract to deliver MEPHFC (Mechanical, Electrical Public Health, Fire and Communications) systems works. The Role : We are currently recruiting for an Electrical Engineer. To provide complete electrical engineering services to projects through design and engineering to completion. This will involve all stages from tendering, design and engineering, FAT attendance, support to installation, testing, commissioning and handover. Engineering and Supervisory/Management support to electrical installations throughout the projects to ensure successful delivery from a HSE, programme, quality, compliance, and commercial perspective. Key Responsibilities: Receives operational and technical guidance from the Head of Electrical Engineering, Project Managers, Sector Managers/Directors, and Group Operations Director. Performs electrical engineering and design up to 33kV, considering safety, maintainability, installation ease, sustainability, and environmental impact. Conducts system studies (e.g., load flow, short circuit, motor starting, transformer energization, protection coordination, harmonic analysis, arc flash, equipment/cable sizing, earthing) using software and offline checks. Reviews designs to current standards for buildability and constructability; identifies issues affecting functionality and ensures HSE compliance. Ensures Design Risk Assessments align with installation parameters. Develops engineered solutions addressing client needs, project constraints, and budgets. Manages design registers, minutes, drawings, and formal communications (RFIs, TQs, EWNs, MARs) per VVB and project standards. Coordinates with CAD team to ensure BIM-compliant drawings and resolve clashes/interface issues. Estimates engineering man-hours and contributes to engineering and project execution plans. Develops scope documents for tenders and procurement. Liaises with manufacturers to assess product suitability and attends FAT/SAT to ensure compliance. Coordinates with installation teams to verify design fit, methodology, and resolve constructability queries. Works with commercial team to track design changes and variances. Supports planning team in scheduling design, installation, and T&C works; adjusts forecasts to maintain programme. Manages subcontractor/sub-consultant work and assists commercial team with valuation and contracts. Ensures compliance with VVB and client engineering/design quality procedures. Applies knowledge of industry/regulatory codes, standards, and criteria for power, utilities, and infrastructure projects Skills & Experience: Proficiency in Low and High Voltage (up to 33kV) power distribution system design in infrastructure projects and selection of equipment for the same. Knowledge of relevant electrical engineering and installations legislation and standards, and all other associated standards and legislations from Low Voltage to High Voltage level (up to 33kV). Knowledge of engineering and design processes and associated compliance Utilisation of Electrical design packages (Amtech/Trimble, Cymap, ETAP, etc) Familiarity with 18th Edition IEE Wiring Regulation. Qualifications: A recognised degree in Electrical Engineering (or equivalent) from an accredited university. Registered member of either IET or CIBSE or other recognised Engineering Council Institutions. Substantial experience within Rail, Power and Infrastructure Electrical Design Engineering position. The contracted location for this role is Old Oak Common, supporting the HS2 Project. The position will require work across Central London and Acton (OOC site), with the specific location varying depending on project phases. During the design phase, expected to span the next 12–18 months, the majority of work will be based in Central London - Southwark area. VVB values the benefits of a diverse workforce and is committed to treating all prospective and current employees with dignity regardless of age, disability, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. NO RECRUITMENT AGENCIES TPBN1_UKTJ

Join our team as Sous Chef Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two. The Role As a Sous Chef, you will: Support the Head Chef in leading daily kitchen operations across all outlets. Oversee preparation, cooking, and service to ensure consistent quality and presentation. Train, mentor, and supervise junior chefs, leading by example at all times. Contribute to menu development, tastings, and seasonal updates. Manage stock levels, ordering, and supplier relationships in line with budget. Take charge of the kitchen in the Head Chefs absence, maintaining standards and efficiency. About Us The Twenty Two is a luxury lifestyle hotel located on Londons historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members club with 31 bedrooms and suites. About You We are looking for individuals who are passionate about excellence and culture. You will have: Previous experience above 4 years as a Sous Chef or strong Junior Sous in a luxury or high-end kitchen. Strong culinary skills and creativity, with excellent product knowledge. A proven track record in leading teams and managing busy services. High standards of cleanliness, organisation, and allergen management. Excellent communication skills and a calm, solution-focused approach. Flexibility to work split shifts, evenings, and weekends as required. Key Responsibilities Lead sections of the kitchen and ensure consistent food quality and presentation. Supervise, train, and motivate junior chefs. Support planning and execution of daily menus and specials. Maintain stock control, food safety, and HACCP compliance. Work with the Head Chef on costings, budgets, and supplier management. Ensure smooth and efficient kitchen operations, even under pressure. Employee Benefits Available from day one: Employee Assistance Programme with Hospitality Action Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period) Mentoring schemes. Management Development Training on the job with support from external training providers Your birthday is off Available on successful completion of your probationary period: Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years length of service Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax A Guest Experience in the Hotel (subject to availability) Holiday entitlement increases: 2 days at 2 years length of service, and a further 3 days at 5 years length of service, prorated to your contract hours Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status watch this space) If you do not hear from us within 7 days, please consider your application unsuccessful . TPBN1_UKCT

Sushi Sous Chef MA/NA Location: 30 Upper Grosvenor Street, Mayfair About MA/NA Opening in early 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power a life-force shaped by nature and the hands that honour it. Mana is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen transforming emotion into experience, and a meal into memory. Guided by this belief, MA/NA will offer a seamless blend of restaurant and bar, refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks. Every element of MA/NA, from design and service to sound and light, is intentional. Each detail celebrates the extraordinary within the simple. The Sushi Kitchen Led by Executive Chef Leo Tanyag (Los Mochis, JUNO, LUNA Omakase; formerly OKKU Dubai), MA/NAs sushi program is rooted in classical Japanese technique, exceptional sourcing, and deep respect for fish, rice and seasonality. Precision cuts, temperature control, curing, fermentation and balance define every bite allowing ingredients to express themselves in their purest form. The Role Sushi Sous Chef As Sushi Sous Chef, you will play a central leadership role in the opening brigade, working closely with the Executive Chef and Head Sushi Chef to shape and deliver MA/NAs sushi and raw bar offering. You will support menu development, lead service on the sushi counter, and mentor junior chefs, while maintaining the highest standards of technique, product handling and presentation. You will uphold calm, precision and respect for craft, understanding that each cut, grain of rice and moment of service contributes to the guest experience. This is an opportunity to work with exceptional seafood, advanced Japanese techniques and a team that values mastery, discipline and growth. What Were Looking For Previous experience as a Sushi Sous Chef or Senior Sushi Chef de Partie in a high-end, omakase or fine dining environment Advanced knife skills and deep understanding of fish butchery, aging and curing Strong knowledge of sushi rice preparation, seasoning and temperature control Calm leadership style with a focus on mentorship, consistency and service excellence Passion for Japanese culinary traditions, seasonality and continuous improvement What We Offer Competitive salary and service charge Opportunities for growth and development within the Thesleff Group Training under experienced senior chefs with international backgrounds Staff meals and wellness initiatives A respectful, collaborative working environment focused on craft and precision Join the MA/NA Opening Team If youre driven by precision, restraint, mastery and hospitality and want to help shape a sushi program that celebrates the extraordinary within the simple wed love to hear from you. TPBN1_UKCT

New Head of Sales Vacancy, as Sales & Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection.Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals.The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities.Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email (url removed)

Data Lead West London – 2 days per week in the office Benefits – £95,000 to £110,000 – 10% Bonus + Pension, 25 days, Holiday AI | ML | Data | Cloud | GCP | AWS | AZURE I’m recruiting a Data Lead to join a premium UK energy retailer at a genuinely pivotal moment in its journey. The business is often described as the Waitrose of energy customer‑first, ethical, and quality‑driven. With 350,000 customers and the backing of a major energy generation group, they have recently completed a restructure and reset our ambitions for what the next 10 years should look like. Data is central to that vision. Why this role exists The Data Lead will take full ownership of how data is used, scaled, and commercialised across the organisation. We’re looking for someone who can operate strategically, build a clear technology roadmap, and ensure data is creating real business value not just sitting in platforms. You’ll report directly into the CTO, with strong backing from the leadership team and a clear mandate to shape the future. There is also a defined progression path into Head of Data within 12–18 months. What you’ll be responsible for: As Data Lead, you’ll be responsible for both the strategic direction and day‑to‑day leadership of the data function. This includes: Defining and delivering the data strategy and technology roadmap Leading a team of around 12 direct reports, including: Lead Data Engineers Lead BI Developers Lead Data Scientists Partnering closely with Engineering, Product, Trading, Commercial, and Operations teams Turning data into a commercial asset, particularly across trading, pricing, forecasting, and customer insight Driving adoption of AI and automation Ensuring strong data governance, quality, and scalability as they grow This is a hands-off role. What they're looking for: This role suits someone who combines deep data leadership with strong business acumen. Ideally, you’ll bring: Senior experience within energy, utilities, or energy trading (open to other industries) Strong understanding of commodity and trading data Proven experience building and executing a data and technology roadmap Experience leading multi‑disciplinary data teams Cloud platform experience GCP preferred, though AWS or Azure is expected A pragmatic, forward‑thinking mindset with a strong interest in AI and automation Location & Working Pattern West London Easily accessible from Ealing, Richmond, Slough Hybrid working – 2 days per week in the office Package & Progression: This Data Lead role offers strong short‑term rewards and long‑term progression: Competitive basic salary 10% bonus Promotion into Head of Data within 12–18 months bonus then increases to 20% at this level Increased scope, influence, and compensation as the function scales Opportunity to play a key role in shaping the organisation’s next decade Seniority LevelMid-Senior level Industry IT Services and IT Consulting Employment TypeFull-time Job Functions Information Technology Skills Google Cloud Platform (GCP) Amazon Web Services (AWS) Business Acumen Strategic Planning Leadership SQL Python (Programming Language) Stakeholder Management Customer InsightIf this sounds like something your interested drop me, Kumbirai Mafini, a message - (url removed)