Housing Services Officer
hace 7 días
Loughborough
Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties • Manage a portfolio of properties and provide housing management services to tenants and leaseholders., • Recover rent arrears, provide tenancy support, and represent the organisation in court where required., • Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases., • Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries., • Arrange and monitor repairs to homes and communal areas., • Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy., • Process insurance claims, compensation payments, and other housing-related applications., • Maintain accurate records and update housing management systems., • Work closely with contractors, local authorities, and partner agencies to deliver effective services., • Provide reception and customer service support to residents and visitors. Housing Services Officer Requirements Experience & Knowledge • Experience working in housing management, tenancy services, customer service, or a related environment., • Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care., • Knowledge of data protection, equality and diversity, and health and safety requirements. Skills • Excellent communication and customer service skills., • Ability to manage a varied workload and meet deadlines., • Strong problem-solving and decision-making abilities., • Good numerical and administrative skills., • Ability to work independently and as part of a team., • Competent in Microsoft Office applications and housing management systems. Qualifications • Degree, relevant qualification, or equivalent experience. Benefits • Opportunity to work within a community-focused housing organisation., • Varied and rewarding role supporting local residents., • Training and professional development opportunities., • 35-hour working week., • Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services., • Supportive team environment with opportunities for career progression