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  • My Money Matters
    Customer Success Support Specialist
    Customer Success Support Specialist
    hace 2 meses
    £26250 anual
    Jornada completa
    London

    Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. ​ Principal accountabilities and responsibilities to include • Working alongside the Customer Success team to achieve our strategic and operational priorities., • Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies., • Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines., • Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve., • Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met., • Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided., • Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales., • Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required., • Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports., • Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level., • Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements • Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions., • Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions., • Ability to prepare and format reports, daily records and process data., • Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment., • Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities., • Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience • A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: • £200 allowance to get your home office set up, • A generous holiday allowance of 25 days plus the day off for your birthday, • Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension, • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more, • Discounts and savings on shopping, travel, entertainment and more, • Access to our outstanding Employee Assistance Programme, • Access to Your Care and our own Wellbeing Hub, • Enhanced Family Friendly Pay, • Peer to Peer Recognition, • Quarterly socials and team events, • Significant training and development opportunities, • Volunteer day, • Annual leave purchase, • Health Cash Plan, • Enhanced Company Sick Pay, • Long Service Awards, • Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.​ This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?

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  • Flat Iron Steak, Hammersmith
    Chef
    Chef
    hace 2 meses
    £16–£16.5 por hora
    Jornada completa
    London

    Our mission at Flat Iron is to make remarkable steak accessible to all. To do that, we have an amazing team of great people who love what they do. So much so, that we have been recognised as a Sunday Times Best Place to Work for 2025. Quite simply, our team is everything. We have always believed that if we select an amazing bunch of people, give them the training and the tools they need, and try to make Flat Iron the best place they have ever worked, we can’t go too far wrong. Our people… bring their PASSION for Flat Iron every day, with energy and a hands-on approach to working as a team. make everyone feel welcome, just like an OLD FRIEND. take pride in their CRAFT, showing care and dedication in everything they do. are honest, authentic, and STRAIGHT UP in how they communicate at work. Our beefy benefits… Flat Iron Card – Treat yourself and 4 friends to a meal every month on us. Service Awards: Stay with us and be rewarded with £100 on your first year, to 1 month off on your 10th! Beef up your honeymoon – Getting married? Enjoy an extra week of holiday on us. Enhanced family leave – Generous maternity, paternity, and adoption leave to support your family. Training and development – Whether you’re mastering skills or building your career, there is something for everyone with our career pathways. Formal qualifications – From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth. Employee Assistance Programme – 24/7 confidential advice, guidance, and support whenever you need it. And that’s not all, we’ve also got Wagestream, epic parties, high street discounts, and more... Our commitment… We celebrate differences and welcome people from all walks of life, each bringing their own unique story. At Flat Iron, it’s not just about fitting in – it’s about standing out and being proud of who you are. If you need any adjustments during your application journey, just let us know – we’re here to help.

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  • Holiday Inn London - Kensington High Street
    Food and Beverage Supervisor
    Food and Beverage Supervisor
    hace 2 meses
    Jornada completa
    London

    Job overview To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities Costs and efficiency: To minimise wastage at all opportunities Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity To actively promote an energy efficient culture throughout the department All departmental resources are monitored and controlled in line with departmental objectives Customer relations: To liaise positively with the guest ensuring all their needs and requirements are met To ensure product knowledge on Hotel products and services is up-to-date at all times To respond in a pro-active manner to guest feedback for positive and negative comments To feedback to the sales teams in a constructive manner for service improvements To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department Operational requirements Restaurant Supervisor Responsibilities: Screening, interviewing, hiring, and training restaurant staff. Managing restaurant staff's work schedules. Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained. Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Checking in on dining customers to enquire about food quality and service. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Monitoring the restaurant’s cash flow and settling outstanding bills. Reviewing customer surveys to develop and implement ways to improve customer service. Resolving customer complaints in a professional manner. To prepare restaurant as required to the correct standard To ensure all equipment is correctly installed and in good working order To adhere to all Health and Safety Requirements as required by the Hotel To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters To be responsible for the set-up, running and clearing of an event as required. To serve at private dinner functions To adhere to the requirements of the Data Protection Act at all times Computerised and manual storage systems are maintained in line with the Hotel procedures To adhere to all the requirements under the Food Hygiene and Liquor Regulations To ensure all maintenance issues are reported according to the Hotel procedures To undertake tasks in other departments when required Team Requirements To allocate tasks within the shift to ensure all operational requirements are met To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required To identify training needs throughout the department communicating with the Manager to meet the training need To provide coaching and on-the-job training as identified, especially for new employees To create an environment which promotes employee morale and encourages the Team to have high levels of productivity To ensure all Hotel personnel policies and procedures, and employment law are observed at all times Performance Indicators Customer Feedback Complaints and Compliments Completion of tasks on shift Team feedback 1:1 with Manager We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels:

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  • Chuku's
    Senior Chef de Partie
    Senior Chef de Partie
    hace 2 meses
    £12.75–£13.25 por hora
    Jornada parcial
    London

    JOB DESCRIPTION: We aim for no double shifts and 2 days off a week, as we know there's more to life than just work. Location: Seven Sisters, N15 Salary: £12.75-13.25 p/hr Contract: Part Time (up to 30 hours p/week) BENEFITS FOR YOU: • No double shifts, • 2 days off a week, • Private health care, • Birthday gift voucher, • Fun & relaxed family-spirited tean, • FREE food every shift you work, • Regular team socials (e.g. paintballing), • Staff discounts when you dine in, • Being part of an award-winning independent restaurant WHO IS CHUKU'S: We're an award-winning independent restaurant serving up an immersive cultural dining experience with a vibrant atmosphere. We've been featured on BBC, Sky and Time Out. WHAT WE'RE LOOKING FOR: To be a Senior Chef de Partie at Chuku's you need to: 1. An ambitious desire to learn, 2. An eye for detail, 3. A genuine love for food, 4. A big heart and big smile You do not need to be an expert in Nigerian/West African cuisine, as we can teach you. Are you an experienced chef looking for a new role in a growing restaurant business? Then apply to join our team at Chuku’s – the world's first Nigerian tapas restaurant.

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  • Holiday Inn London - Kensington High Street
    Chef de Partie
    Chef de Partie
    hace 2 meses
    Jornada completa
    London

    SCOPE & GENERAL PURPOSE OF JOB To supervise and manage a section of the kitchen to ensure that objectives are met in relation to all food prepared within the hotel. JOB SPECIFIC ACCOUNTABILITIES To maintain regular and effective communication within the team and at all levels Performance standards are clearly communicated to every individual and is understood Technical and personal standards are high Staff are proud to belong to the team and the section Staff movements, communication and coordination within the section is effective. Sous Chef is informed of changes in keeping with payroll schedules. A system is in place for requesting time-off and is understood by staff. Hours are monitored, and potential problems are raised with Sous Chef/ Head Chef. All staff receive high quality performance feedback Appropriate action is taken to deal will all levels of performance Trends are monitored and consulted with Sous Chef for a suitable response Confidence in the application of policies and procedures Staff issues are brought to the attention of the Sous Chef Daily meetings are attended, and information effectively passed on to the team. Staff are fully informed of changes in the kitchen and to the section. Training & Development To arrange induction and training of staff to meet the required standard of performance, ensuring that all training is recorded on individual training record sheets. To provide coaching to Commis Chef to develop confidence, knowledge and skills. To ensure that all staff are well-versed in legal requirements and established standards are maintained. Act as section trainer for Commis Chefs and Demi-Chef de Partie · Planned section induction is carried out for new starters · All staff hold a Basic Food Hygiene Certificate · Working with the Sous Chef, technical skills for different roles are identified and training needs analysis is carried out on a rolling basis Food Quality To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. To ensure that correct mis-en-place has been affected before service and that the staff are completely familiar with the production of dishes on the menu. To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel. Swabs and other required procedures are carried out according to company standards Best practice is adapted to suit the hotel’s operation Safe and hygienic working practices are demonstrated during every shift Action is taken swiftly to correct any observed contravention in health, safety or hygiene practices. Service is calm and organised Raw and high-risk roods are prepared separately Food preparation areas are cleaned prior to use, maintained during service and cleaned down according to set procedures and in-line with Health, Safety and Hygiene requirements. Waste is promptly removed from the food preparation area and disposed of appropriately Food is checked for quality and presentation before sending to the hot plate/ pass Food not for immediate consumption is stored in the correct manner at a safe temperature according to legal requirements Stock control Stock takes are accurate People are available to assist Preparation is done to assist Market list is used for ordering stock for the next day Receiving and storage areas are prepared ready for delivery Food items are checked for quality, expire date and temperature Random temperature checks are made of chilled and frozen good delivered Delivery packaging is removed and disposed of appropriately Storage areas are kept secure from unauthorised access Temperature checks are made according to a set schedule agreed with the Sous Chef/ Head Chef No out of date stock in storage areas Menu Development To assist in menu development Continuous development of menu items New ideas given to Sous Chef and Executive Sous Chef Takes an active interest in food trends GENERAL ACCOUNTABILITIES Health, Safety and Security Hygiene regulations are enforced, monitored and swift action is taken where shortfall is detected To ensure safe and careful handling of equipment to safeguard people and property particularly in areas of manual handling, use of knives and COSHH. Hazards are spotted and reported Equipment used are according to guidelines Accidents are reported

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  • Chuku's
    Kitchen Supervisor
    Kitchen Supervisor
    hace 2 meses
    £12.75–£13.25 por hora
    Jornada parcial
    London

    JOB DESCRIPTION: We aim for no double shifts and 2 days off a week, as we know there's more to life than just work. Location: Seven Sisters, N15 Salary: £12.75-13.25 p/hr Contract: Part Time (up to 30 hours p/week) BENEFITS FOR YOU: • No double shifts, • 2 days off a week, • Private health care, • Birthday gift voucher, • Fun & relaxed family-spirited tean, • FREE food every shift you work, • Regular team socials (e.g. paintballing), • Staff discounts when you dine in, • Being part of an award-winning independent restaurant WHO IS CHUKU'S: We're an award-winning independent restaurant serving up an immersive cultural dining experience with a vibrant atmosphere. We've been featured on BBC, Sky and Time Out. WHAT WE'RE LOOKING FOR: To be a Kitchen Supervisor at Chuku's you need to: 1. An ambitious desire to learn, 2. An eye for detail, 3. A genuine love for food, 4. A big heart and big smile You do not need to be an expert in Nigerian/West African cuisine, as we can teach you. Are you an experienced chef looking for a new role in a growing restaurant business? Then apply to join our team at Chuku’s – the world's first Nigerian tapas restaurant.

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  • urbanrosebeautylondon
    Beauty Therapist
    Beauty Therapist
    hace 2 meses
    £14 por hora
    Jornada completa
    Chiswick, London

    Urban Rose are looking for a beauty therapist for our Chiswick west london store. This role is perfect for someone passionate about beauty and wellness, dedicated to making clients look and feel their best. If you have a keen eye for detail, excellent interpersonal skills, and a commitment to high standards, we would love to hear from you! About the position: We are currently looking for a full-time beauty therapist, specialising in manicures and pedicures, waxing, lashes & threading. As a Beauty Therapist, you’ll play a crucial role in providing exceptional beauty treatments and services to our clients. You must be able to create a welcoming and relaxing atmosphere for clients from the moment they enter the salon. Conduct thorough consultations with clients to understand their specific needs and preferences. Address any client concerns or questions with professionalism and empathy, ensuring they leave satisfied with their experience. Recommend suitable treatments based on individual requirements. Product Knowledge: Stay updated with the latest beauty trends and techniques to provide informed recommendations to clients. Educate clients on post-treatment care and suggest MDL products that can enhance and prolong their results. Sanitation and Hygiene: Maintain a clean and organised work environment, ensuring all tools and equipment are sanitised according to health and safety standards. Follow all hygiene protocols to provide a safe and comfortable experience for clients. Team Collaboration: Work collaboratively with other beauty therapists and staff members to ensure smooth operation of the salon. Participate in team meetings and training sessions to continuously improve skills and service quality. Fulfill ad-hoc tasks as directed by the line manager. Beauty Treatments: While not essential, it is advantageous to have experience in performing the following beauty treatments in a professional work environment: Eyebrow Tinting Facial and Body Waxing Lash and Eyebrow Tinting Eyelash Lifting and Brow Lamination Full Body Massage & Facials. Our requirements You will need to meet these requirements to be eligible for the position. Minimim Level 2 Beauty Therapy Qualification Minimim 1 years’ Spa/Clinic experience Exceptional people skills dealing with all customers in a warm and friendly manner The ability to work under pressure and have good time management skills Ablility to work efficiently and be self-motivated Have a positive ‘can do’ attitude Be capable of building strong and professional relationships Our offer This position comes with the following benefits and compensation. A competitive salary. A friendly team with exposure to all parts of the business Opportunities for career progression and transfers across the group Training on brands such as Elemis, Margaret Dabbs, Hydra Facial & more! Increase in holiday entitlement with longevity Commission on all retail products sold Company pension scheme Staff discount on products and treatments Employee referral scheme our exclusive one Wembley Park app where you can get discounts on shops such as Nike, Tommy Hilfiger and so much more.

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  • Allure Hair and Beauty
    Hairdresser
    Hairdresser
    hace 2 meses
    £12–£14 por hora
    Jornada parcial
    London

    Job Summary: We are seeking a talented, creative, and customer-focused Hairdresser to join our team. The ideal candidate will have a passion for hair styling, cutting, coloring, and overall client satisfaction. You will be responsible for delivering a range of hair services while maintaining a clean, professional, and welcoming salon environment. Key Responsibilities: Consult with clients to understand their needs, preferences, and desired results Provide hair cutting, styling, blow-drying, and coloring services for men, women, and children Recommend suitable hair care products and treatments Maintain cleanliness of tools, equipment, and salon space Stay updated on latest trends, techniques, and hair care products Build and maintain a strong client base through excellent service and communication Follow all health and safety regulations Upsell salon services and retail products when appropriate Participate in training and staff meetings as required Qualifications: Valid state cosmetology license Proven experience as a hairdresser or stylist Proficiency in cutting, coloring, and styling techniques Excellent interpersonal and communication skills Professional appearance and demeanor Ability to work flexible hours, including evenings and weekends A passion for beauty and continuous learning

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  • AVENIDA SALON
    Nails technician
    Nails technician
    hace 2 meses
    £12–£14 por hora
    Jornada completa
    London

    Avenida Salon – Nail Technician Rules & Expectations To ensure a consistent, safe, and professional experience for our clients and team, all nail technicians must follow the rules below: 1. Professional Standards Maintain a high level of hygiene and cleanliness at all times. Follow all health and safety regulations, including proper sanitation of tools after each client. Wear appropriate attire that reflects the salon’s professional image. Arrive on time and be prepared for all appointments. 2. Client Care Greet clients warmly and provide a relaxing, attentive experience. Conduct proper consultations before treatments. Respect clients’ privacy and maintain confidentiality. Address concerns or complaints calmly and professionally. 3. Hygiene & Safety Use only approved, high-quality products and tools. Dispose of single-use items properly. Wash hands before and after each service. Report any injuries, infections, or contraindications immediately. 4. Work Conduct Keep your workspace clean, tidy, and well-stocked. Do not eat, use mobile phones, or engage in personal conversations during client services. Refrain from gossip or negative talk in the salon. No unauthorized services or sales are allowed. 5. Bookings & Payments Follow salon booking procedures (whether using a shared system or your own, if renting a space). Notify management promptly of any cancellations or schedule changes. If renting, rent must be paid in full and on time as agreed. 6. Team Spirit Support and respect fellow team members. Share common areas (reception, restroom, break room) responsibly. Contribute to a positive and uplifting salon environment. 7. Continuing Development Stay updated on current trends and techniques in nail care. Attend training sessions when provided or requested by the salon.

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