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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. IT support

Registered Manager & Business Development Lead. Business Development Responsibilities (Primary Focus). Actively generate new business opportunities and clients.

PE Global Healthcare are seeking a driven and strategic Business Development Manager with experience in the Complex Care sector to join our growing team. This role focuses on identifying and developing new business opportunities, building strong relationships with commissioning bodies, case managers

Actively generate new business opportunities and clients. Registered Manager & Business Development Lead. Registered Manager & Business Development Lead.

PE Global Healthcare are seeking a driven and strategic Business Development Manager with experience in the Complex Care sector to join our growing team. This role focuses on identifying and developing new business opportunities, building strong relationships with commissioning bodies, case managers

Months initially (4 days per week contract)My client is a high-profile Healthcare organisation, who urgently require a Business Analyst with proven Process Mapping experience, to identify the "As-is" and "To-be" processes and help determine the necessary Target Operating Model (TOM), whilst partner

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Registered Manager & Business Development Lead. Registered Manager & Business Development Lead.

Responsible for growing the DP World business by winning new business within new customers. The successful candidate will focus on developing business for our new Healthcare vertical across contract logistics in North Europe (UK/IRL/Nordics). Develops and executes a comprehensive territory plan aime

Registered Manager & Business Development Lead. Registered Manager & Business Development Lead.

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Our Healthcare Air Operations team based in Hounslow is looking for an experienced and customer-centric Healthcare Business Solution Manager to join the team. Our ideal candidate will have strong experience in freight forwarding or logistics ideally within the healthcare logistics sector and a deep

The ideal candidate will have strong business development experience and at least 5 years of healthcare market research experience. A leading market research company in Greater London is looking for a Vice President of Business Development to drive growth in strategic accounts.

Approximately 70% business development / 30% Registered Manager & compliance (may change as the business grows). While the successful candidate must be registered or eligible to register with CQC, the primary focus of this position is business development, growth, and client acquisition, rather than

DHU is seeking a qualified and commercially astute Finance Business Partner to provide strong financial and business support across our Business Units. Finance Business Partner – DHU Healthcare. Working with the Business Units and the wider finance team to produce quarterly forecasts and 1‑3 y

We support healthcare, pharmaceutical, retail, hospitality and professional services organisations, collaborating with many NHS trusts across the UK and trusted brands including Boehringer Ingelheim, Novartis, Circle K, PwC, Accenture, KPMG, Hiscox and Zurich. For a person who enjoys the art of busi

As a Senior Business Development Leader at Kaltura, you will be responsible for driving revenue expansion and strategically growing the Life Sciences (Healthcare and Pharma) vertical. A minimum of 10 years’ enterprise experience in SaaS sales (preferably with AI products/capabilities), strategy co

A leading health partnership in Greater London seeks an HR Business Partner to shape people strategies and support workforce planning. This role necessitates strong HRBP skills and the ability to deliver operational support within a healthcare setting.

Senior Business Analyst / Product Consultant (Healthcare). Senior Business Analyst / Product Consultant (Healthcare). Senior Business Analyst / Product Consultant (Healthcare).

A global consultancy firm is seeking a Business Case Specialist to drive healthcare transformation in the UK. This role involves crafting high-quality business cases that enhance NHS services and infrastructures.

A healthcare consultancy in Greater London is recruiting a Contract Business Analyst.

Minimum Requirements:*** Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have)* UK public sector or healthcare experience* Extensive experience in a re

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Healthcare Business International covers healthcare investing across Europe and beyond. Knowledge of international healthcare business trends and markets is a plus. Unique value is added to news by reporting it through the lens of what each change in the market means to those who are investing in or

Proven experience in customer service or a similar role, preferably within a healthcare or social services setting.

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Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and complex needs live more independent, fulfilling lives.

As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files and support our managers.You'll also meet and greet visitors,

Have experience as a Care Assistant, Support Worker, or Healthcare Assistant. As the UK’s largest supported living healthcare provider, we’ve proudly supported individuals since 1995—and we’re just getting started.

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As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.

Cornwall Supported Living- .Flexible Additional Holiday Purchase Scheme.DBS check paid by Caretech prior to starting with us.Full induction programme to Care Certificate Standards.Free Employee Assistance Programme.We offer Apprenticeships to those with less experience looking to join the Care

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As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

At Compass Ireland, our people are our business.