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  • Afternoon/Evening Receptionist
    Afternoon/Evening Receptionist
    3 days ago
    £12.71 hourly
    Part-time
    London

    Evening Receptionist – Job Description Working Hours: • Monday: 1:30pm–7:00pm, • Tuesday: 1:00pm–7:00pm, • Wednesday: 1:30pm–7:00pm, • Thursday: 1:30pm–6:30pm, • Friday: 1:30pm–7:00pm Location: 9–11 Wrottesley Road, London, NW10 5UY Line Manager: Operations Manager Main Purpose of the Role • Provide a friendly, professional and helpful service to patients and visitors., • Answer calls, deal with enquiries and direct patients to the appropriate service., • Book appointments, process registrations and take home-visit requests., • Pass messages accurately to doctors and other team members., • Process prescriptions and other administrative tasks., • Update and record information on EMIS accurately., • Respond to patient tasks, emails and requests in a timely manner., • Scan and file patient documents and correspondence., • Contact hospitals and other healthcare services when required., • Keep the reception area and consulting rooms clean, tidy and ready for use., • Complete evening closing duties and ensure the building is secure., • Work well with colleagues and provide cover when required., • Follow all practice policies on confidentiality, data protection, health and safety, equality and diversity., • Attend required meetings, training and development sessions., • Report any concerns, risks or problems to the manager., • Manage your own workload and complete tasks accurately and on time., • Support the team and suggest improvements where appropriate. Skills & Qualities Required • Excellent communication and customer service skills., • Friendly, polite and professional manner., • Good telephone and listening skills., • Good computer skills and ability to learn new systems., • Good organisation and time-management skills., • Ability to work accurately and pay attention to detail., • Ability to work calmly under pressure., • Ability to prioritise and manage workload., • Good team-working skills, with the ability to work independently., • Reliable, responsible and punctual., • Respectful and non-judgemental approach to patients., • Ability to maintain confidentiality and handle sensitive information appropriately., • Willingness to learn and take part in training., • Previous GP surgery or NHS reception experience is desirable. Confidentiality All patient, staff and practice information must be kept strictly confidential and only shared with authorised people in line with practice policies. Health & Safety Follow practice health and safety procedures, maintain a safe and tidy working environment, attend required training and report any risks or concerns. Equality & Diversity Treat all patients, carers and colleagues with respect, dignity and without discrimination. General This list is not exhaustive. You may be asked to carry out other reasonable duties to support the smooth running of the practice.

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  • Veterinary Nurse
    Veterinary Nurse
    2 months ago
    Full-time
    Ruislip

    Must be a qualified RVN Registered Veterinary Nurse - Full-time or Part-time Greenwood Veterinary Clinic, Ruislip, West London About Greenwood Veterinary Clinic Greenwood Veterinary Clinic is a well-established, independently owned small animal practice in Ruislip, proudly caring for the local community for over 25 years. We have built a strong reputation for providing high-quality, personalised care to both our patients and their owners. As our practice continues to grow, we are looking for a passionate and dedicated Registered Veterinary Nurse to join our friendly and experienced team. Our clinic is equipped with excellent modern facilities, including: • Digital radiography, • Ultrasound, • Excellent surgical and consulting facilities, • Full IDEXX laboratory equipment You'll be joining a supportive team of experienced clinicians, skilled veterinary nurses and dedicated support staff. We also benefit from the expertise of a certificate holder in Small Animal Surgery & Diagnostic Imaging, as well as regular visits from diploma-qualified specialists in Ophthalmology and Orthopaedics. About the Role We are looking for an enthusiastic Registered Veterinary Nurse who takes pride in delivering outstanding patient and client care. You'll play an important role within our team, helping us maintain the high clinical and client-care standards for which Greenwood Veterinary Clinic is known. Whether you're an experienced RVN or looking for your next opportunity within a supportive independent practice, we'd love to hear from you. This position is available on a full-time or part-time basis, with a flexible rota to support a healthy work-life balance. What We Offer • Competitive salary, • 6 weeks' annual leave, inclusive of bank holidays (negotiable), • Flexible rota, • CPD allowance to support your continued professional development, • Private healthcare, • Pension scheme, • Staff discounts, • Special discounts for your own pets — because we know pets are family too! Why Greenwood? At Greenwood Veterinary Clinic, we believe that a great practice is built around great people. We value teamwork, clinical excellence and a supportive working environment where our team can develop, enjoy their work and provide the very best care to our patients. If you're looking for a practice where your contribution is valued, your development is supported and you can become part of a close-knit team, we'd love to hear from you. Interested? If this sounds like the opportunity you've been looking for, we'd love to hear from you.

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