The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to ensuring timely ...
FRENCH Help Desk Customer Care Office LOCATION: Hybrid role (3 days in the office. 2 days are wfh) . Location BuckinghamshireOn site Car Parking AvailableLanguage needed : French & English (fluent ...
Previous experience in a service / help desk environment * Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team * A friendly, engaging and ...
Previous experience in a service / help desk environment would be ideal, but not necessary * Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work ...
... issues but helping with new deployments etc. so an emphasis on configuration for customers ... desk for a computer manufacture for example or similar, answering technical questions about both ...
Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We ...
SQL queries) * experience working on a help desk and working with help desk systems (e.g. Jira or similar) * cloud experience / knowledge (e.g. AWS, Azure) On offerSalary up to £45,000 plus ...
Help/Service Desk experience * Basic knowledge of AD, DHCP, DNS, Exchange, Server and Client * AV, interactive TV and digital signage
As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a ...
Provide technical assistance and operate the Help Desk. * Perform regular technical maintenance and servicing, especially during holiday periods. * Cover shifts for Open Days and other events as ...
Previous experience in IT technical support, help desk, or service desk roles. * CompTIA A+ advantageous * Basic knowledge of apple Mac & Linux OS * Strong knowledge of computer hardware, software ...
The agents on the desk will act as the first point of contact for these customers, essentially ... Receiving, logging and managing requests for service from Managed Print Service customer Help Desks ...
Responding and chasing up on the help desk providing levels of support. * Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are ...
It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills ...
The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. * You will need to be someone who is up for a challenge and enjoys a big variety of IT ...
Liaise with and respond to the Help desk ensuring that urgent maintenance tasks are responded to within appropriate timescales. The Ideal Candidate: * ONC/OND, NVQ Level 3 or equivalent in Mechanical ...
Manage communications with the Help Desk and Supply chain as required. Support the Macro FM team to close tickets in FM24 helpdesk on a regular basis as it relates to designated tasks. Liaise with ...
You will be involved with a variety of service desk, desktop, telephone, remote support, and you ... help achieve them. In return, you will be working with a wide range of technologies as part of a ...
Oversee the helpdesk ticket system and assign staff appropriately * Document IT procedures and create IT admin guides * Deputise for the IT Manager as required IT Service Desk * Ensure the IT Service ...
As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help ... Knowledge, Experience & Skills * worked on an IT service desk. * of managing a team of 5 or more ...
... Desk team, as a Tier 2 (2nd Line) Support Engineer. This is a progressive opportunity, with plenty on-site and external training, to help you develop through your work and look at progression into ...
... to help them to make the most and find value in products and solutions. Client Details Our client ... Attending support calls to discuss issues with the service desk team and client pointing out ...