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As the Service Desk/ Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams. Main duties for the Service Desk/Operations Administrator role: * Act as the first point of contact for all customer enquiries, providing a friendly and professional experience. * Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g., Autotask), ensuring timely updates and resolution. * Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments. * Provide basic troubleshooting before assigning tickets and ensure accurate data capture for all support activities. * Support the sales department with all administrative tasks relating to customer equipment leasing and finance agreements. * Prepare and send welcome packs, invoices, e-signature requests, and contracts to customers. * Lead weekly team meetings and provide administrative support to the Managing Director and Operations Director as needed. * Organise equipment shipments and collections, liaising with suppliers, couriers, and customers. * Ensure all documentation is completed accurately and in compliance with company procedures and FCA regulations. * Foster a collaborative, friendly, and trustworthy company culture through proactive communication and teamwork. Qualifications & Experience Service Desk/Operations Administrator role: * Minimum 5 GCSEs including Maths and English. * Experience in an office environment and with Microsoft Office/database systems is essential. * Experience in a technical helpdesk and/or sales administration environment preferred

DBS Certified Administrator - Temp ( 4 Weeks) £13.85hr PAYE (37.50hr) Smethwick, B66 2QT Immediate start We are looking for an experienced Helpdesk Administrator to manage the full lifecycle of maintenance requests, from initial enquiry through to job completion. You'll be the first point of contact for service requests, logging and managing work orders via CAFM systems (Maximo), ensuring SLAs are met and health & safety risks are minimised. Key Responsibilities First point of contact for calls, emails and service requests Log, prioritise and manage work orders in line with SLAs Allocate work to engineers and subcontractors; raise POs where required Monitor open jobs to prevent delays and service failures Produce reports and support management with admin tasks General helpdesk and departmental administrationRequirements Flexible to work a rotational shift pattern Ability to pass a Standard DBS checkSkills Able to manage workload, meet deadlines and work on own initiative Experience in FM, technical or healthcare environments desirable Must have knowledge of CAFM/finance systems (Maximo, Coupa) A key role supporting day-to-day operations and delivering a high-quality, responsive service. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

A leading FM provider in Battersea, London, seeks a Helpdesk Administrator to support their operations.

A leading facilities management provider in the United Kingdom is looking for a Helpdesk Administrator to support a high-profile operational environment at one of the Ministry of Defence headquarters. The ideal candidate will have strong customer service experience and the ability to manage a divers

Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.Create, schedule, assign, and monitor work orders, ensur

A recruiting agency is seeking a Helpdesk Customer Administrator in Braunstone, Leicestershire.

Due to continued growth within their Aftercare division, they are looking to appoint a Help Desk Administrator to join their team based in Romford. As a Help Desk Administrator, you will provide front-line support to both internal teams and external clients, playing a key role in ensuring service re

Technical Administrator/Senior Helpdesk Administrator. They are currently looking to recruit a technical administrator or senior helpdesk administrator in Edmonton. Managing the helpdesk and admin teams.

A global leader in facility management is seeking a Helpdesk Administrator in London.

A leading facilities management company is seeking a Technical Administrator/Senior Helpdesk Administrator in Lewisham.

Helpdesk Administrator - Mechanical & Electrical. Helpdesk Support & Issue Resolution – Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals.

CBW has an exciting new opportunity for a Helpdesk Administrator to join a leading FM company on a Temp to Perm basis. Helpdesk Administrator - FM Provider - Battersea, London - Up to £30,000 per annum. Are you an experienced FM administrator looking for a new challenge? Are you looking to broaden

The Helpdesk Administrator plays a key role in supporting the Contract Support team, Maintenance Manager, Engineers, and external stakeholders by ensuring timely and accurate processing of documentation and providing exceptional service to clients and internal teams. Act as the main point of contact

A construction service provider based in Romford is seeking a Helpdesk Administrator to join their team on a permanent basis.

A leading facilities management firm is seeking a Technical Administrator or Senior Helpdesk Administrator in Edmonton. The role involves managing the helpdesk and admin teams, ensuring all compliance documentation is current, and collaborating with senior managers to keep processes updated.

A recruitment agency is looking for a Helpdesk Administrator in Basingstoke.

They are currently looking to recruit a technical administrator or senior helpdesk administrator in Lewisham. Technical Administrator / Senior Helpdesk Administrator.

Property Maintenance Helpdesk Administrator. We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third-part

Are you ready to take the next step in your career? We are seeking a dedicated Maintenance Helpdesk Administrator to join our client's dynamic team in Romford, Essex, specialising in providing top‑notch maintenance services in the construction industry. As a Maintenance Helpdesk Administrator, you

TClarke are seeking an experienced Helpdesk Administrator in Derby. The candidate will join The Gym Group Contract to provide support and assistance to our Helpdesk team.

If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!. Helpdesk Administrator/Coordinator. We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford.

We are currently seeking a Helpdesk Administrator to join Us on one of the UK’s most prestigious Ministry of Defence headquarters sites, supporting a complex, high-profile operational environment. From hard services like M&E maintenance to comprehensive soft FM offerings (stores administration, se

Property Maintenance Helpdesk Administrator. We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third‑pa

Helpdesk Customer Administrator. Role & Responsibilities of the Helpdesk Customer Administrator:. About You as the Helpdesk Customer Administrator:.