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At JCL Maintenance we provide reactive maintenance to retail and commercial clients nationwide, we are a relatively new business and due to expansion are looking for a full time, helpdesk coordinator to join our small and growing team. Reporting directly to the helpdesk manager working from our new offices. The helpdesk coordinator role includes but is not limited to: Answering client queries via email within a set timescale First point of contact for client queries via email and phone Coordinating engineers’ schedules daily Liaise with subcontractors daily to chase reports and updates Input quote details to our CRM system Deliver excellent customer service to both internal and external stakeholders Desirable but not essential: Familiar with UK map and postcodes As a small business, this role would be best suited to someone who is willing to take on additional tasks as and when they arise. No agencies please.