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Business and Marketing Insight Manager Department: Creative (Marketing) Location: Motorsport UK, Bicester Motion Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote. Line Manager: Director of Marketing Grade: D Salary: £45,000 - £50,000 Closing date: 4th January 2026 About Motorsport UK Motorsport UK is the national governing body and membership organisation for four-wheeled motorsport in the UK, representing a passionate community of more than 100,000 people including 64,000 competitors, 11,000 volunteers and officials, and more than 600 clubs. We exist to ensure motorsport is safe, fair and fun for everyone, every day, and to grow the sport for future generations. We are entering a new strategic chapter focused on one clear ambition: to help more people enjoy motorsport, more often. This direction is guiding how we modernise the sport, strengthen our member experience and open more accessible pathways into motorsport. Data, insight and evidence-based decision-making is central to how we shape that future and this role will play a critical part in powering that progress. About Motorsport UK Creative Motorsport UK Creative is our newly established insight-led, strategic and creative division, designed to elevate how we engage, communicate and grow our community. Operating as an in-house creative agency, the team brings together strategy, insight, content, design, digital and communications to support one shared ambition: to help more people enjoy motorsport, more often. Motorsport UK Creative places insight, member experience and creativity at the heart of the organisation - shaping ideas from the outset and ensuring every message, campaign and member touchpoint is clear, purposeful and aligned with our long-term vision. We combine data, creativity and member understanding to simplify the complex, welcome everyone and turbocharge the fun. Joining Motorsport UK Creative means contributing to a modern, collaborative and insight-driven environment where bold thinking, continuous improvement and measurable impact guide how we work. This role plays a core part in building that capability and ultimately delivering a great experience to our members. Join Our Team as a Business and Marketing Insight Manager at Motorsport UK! We are looking for a strategic and insight-driven Business & Marketing Insight Manager to elevate how Motorsport UK harnesses data across Marketing, Membership and the wider organisation. This role is about more than reporting. It is about creating the intelligence engine that powers better decisions, sharper strategies and a richer experience for our community. Your work will directly support our mission to retain current participants, renew those who’ve stepped away, and recruit new people into the sport. You will lead the development of our insight capability, bringing clarity to complex datasets, shaping how we measure success, and enabling the organisation to better understand our members, audiences and marketing performance. This is a role for someone who thrives on influence, collaboration and strategic impact - someone who can turn numbers into stories, stories into decisions, and decisions into progress. Primary Objectives The primary objectives associated with this role will be: • Lead Motorsport UK’s marketing and membership insight function, embedding data-driven decision making across the organisation., • Build and own dashboards, KPI frameworks and performance reporting for digital channels, membership, marketing campaigns and participation., • Transform data into actionable insights that directly support membership growth, participation pathways and organisational priorities., • Provide strategic analysis across marketing, commercial, digital, membership and event datasets to power long-term planning., • Partner with senior leaders to shape insight-led recommendations that influence marketing strategy and organisational priorities. Additional Responsibilities In addition to the primary objectives listed above, the Business and Marketing Insight Manager will be responsible for: Insight & Performance • Create clear KPI frameworks aligned to our strategic vision., • Develop and maintain dashboards that monitor marketing campaigns, membership trends, digital behaviour, and participation performance., • Analyse member lifecycle data to understand acquisition, retention, churn and engagement patterns., • Evaluate campaign ROI, digital effectiveness and long-term marketing impact. Strategic Analysis • Consolidate data from CRM, digital platforms, events systems, membership databases and financial reporting., • Identify opportunities for growth, efficiency and improved engagement., • Provide scenario modelling and forecasting to support organisational planning., • Conduct market, audience and motorsport landscape research to inform strategy. Organisational Partnership • Work closely with the Creative, Commercial, Member Services, Sporting and Finance teams to align insight with operational goals., • Support partner and sponsor reporting with strong, data-driven narratives., • Guide the organisation in best-practice research, evaluation methodologies and evidence-based decision making. Member Voice & Experience • Lead Motorsport UK’s member survey strategy, embedding member insight into product development, service delivery and experience improvement., • Translate feedback into clear recommendations that help strengthen our member experience - a core Vision 2030 enabler. What Success Looks Like • Clear, consistent and trusted reporting that strengthens organisational confidence in data., • A deeper organisational understanding of member needs, behaviours and motivations., • Marketing activity that is insight-driven, targeted and increasingly effective., • Stronger decision-making at leadership level informed by robust and timely analysis., • Tangible contribution to membership growth, event participation and retention. Core Competencies Below are the core competencies, knowledge, and skills required to be successful in this role: • Degree or equivalent in Marketing, Business Analytics, Statistics, Economics, Data Science or a related field., • 5+ years experience in marketing or business analytics, ideally within a membership-based, sport, consumer or event-driven organisation., • Advanced proficiency in insight tools: Excel, SQL and visualisation platforms (Power BI, Tableau or similar)., • Strong understanding of digital marketing analytics (Google Analytics, social insights, advertising platforms)., • Experience with CRM and marketing systems (e.g. HubSpot, Salesforce, Mailchimp)., • Excellent communication skills with the ability to simplify complex data for non-technical audiences., • Proven ability to balance detail with strategic insight., • Strong project management skills and ability to manage multiple priorities. Desirable Competencies • Experience with predictive analytics, automation or machine learning., • An understanding of cohort analysis, regression, segmentation or statistical modelling., • Experience within the sports, motorsport or membership sector., • A passion for motorsport and enthusiasm for its culture, community and future. Why This Role Matters This role sits at the heart of Motorsport UK’s ongoing commitment to strengthen the sport and the experience we create for our community. As a modern governing body and membership organisation, we are continually improving how we understand our members, how we support participation, and how we grow the sport responsibly and sustainably. Insight is fundamental to that work. The intelligence you generate will help us enhance our services, sharpen our marketing, improve our member experience and ensure more people can enjoy motorsport, more often. Your contribution will influence decisions across the organisation and help power the continued growth and success of motorsport in the UK. Benefits • Competitive salary, • 25 annual leave + bank holidays, • 5% pension contribution from Motorsport UK, • Private medical cover, • Financial, Physical and Mental wellbeing support, • 4 x annual salary life assurance, • Breakdown cover, • Free on site parking, • Access to a host of other member / staff benefits To apply for this vacancy, please forward a copy of your CV and Cover Letter to

Member Experience Manager Department: Creative (Marketing) Location: Motorsport UK, Bicester Motion Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote. Line Manager: Director of Marketing Grade: D Salary: £45,000 - £50,000 Closing date: 4th January 2026 About Motorsport UK Motorsport UK is the national governing body and membership organisation for four-wheeled motorsport in the UK, representing a passionate community of more than 100,000 people including 64,000 competitors, 11,000 volunteers and officials, and more than 600 clubs. We exist to ensure motorsport is safe, fair and fun for everyone, every day, and to grow the sport for future generations. We are entering a new strategic chapter focused on one clear ambition: to help more people enjoy motorsport, more often. This direction is guiding how we modernise the sport, strengthen our member experience and open more accessible pathways into motorsport. Data, insight and evidence-based decision-making is central to how we shape that future and this role will play a critical part in powering that progress. About Motorsport UK Creative Motorsport UK Creative is our newly established insight-led, strategic and creative division, designed to elevate how we engage, communicate and grow our community. Operating as an in-house creative agency, the team brings together strategy, insight, content, design, digital and communications to support one shared ambition: to help more people enjoy motorsport, more often. Motorsport UK Creative places insight, member experience and creativity at the heart of the organisation - shaping ideas from the outset and ensuring every message, campaign and member touchpoint is clear, purposeful and aligned with our long-term vision. We combine data, creativity and member understanding to simplify the complex, welcome everyone and turbocharge the fun. Joining Motorsport UK Creative means contributing to a modern, collaborative and insight-driven environment where bold thinking, continuous improvement and measurable impact guide how we work. This role plays a core part in building that capability and ultimately delivering a great experience to our members. Join Our Team as a Member Experience Manager at Motorsport UK! We are looking for a driven and collaborative Member Experience Manager to lead two major transformation projects that will reshape how our members interact with Motorsport UK: • Our new member-centric digital ecosystem, including the redesign, UX evolution and build of the new website, Knowledge Hub and wider digital foundations., • Our customer service improvement programme, embedding a truly member-centric approach across processes, communications and service delivery. This role will act as the project manager, connector and internal champion for both initiatives from concept to development, to launch, optimisation and on-going evolution - ensuring momentum, clarity and alignment across the in-house Creative team, Digital team, Member Services team and agency partners. This is a role for someone who loves making things clearer, simpler and better, someone who thrives on coordinating multiple workstreams, translating needs between teams and ensuring our members always feel informed, supported and valued. Above all, you will be the internal voice of our members - consistently representing their point of view, understanding their diverse needs, and stepping into the shoes of competitors, club organisers and volunteer marshals to ensure every decision strengthens their experience. You will also bring a genuine interest in insight, strategy and creative output - embracing the in-house Creative team’s mission to drive growth, transformation and more engaging member experiences. Primary Objectives The primary objectives associated with this role will be: • LeLead and coordinate Motorsport UK’s major digital member-experience projects, ensuring smooth delivery, strong communication and sustained momentum., • Act as the operational conduit between Motorsport UK and its appointed digital agency partners, ensuring clarity on requirements, progress and decision-making., • Drive a member-centric culture across the organisation through improved processes, communication flows and service standards., • Ensure member-facing content - including regulation updates, rule changes and Knowledge Hub materials - is accurate, up-to-date and easy to navigate., • Strengthen internal awareness of member needs by connecting insight, service feedback and digital behaviour into actionable recommendations., • Champion the member’s perspective at all times - empathising with and advocating for diverse personas across competitors, club organisers, volunteer marshals and newcomers, ensuring their needs guide decisions. Additional Responsibilities In addition to the primary objectives listed above, the Member Experience Manager will be responsible for: 1. Project Management & Delivery Website & Digital Ecosystem Transformation • Manage the end-to-end workflow for the new Motorsport UK website, Knowledge Hub and associated digital infrastructure., • Coordinate scoping, UX/design reviews, content requirements, information architecture and taxonomy workshops, roadmap planning and delivery cycles., • Own internal task management, brief consolidation, approvals, QA, user acceptance testing (UAT) and launch readiness., • Maintain clear documentation, roadmaps and prioritised backlogs., • Lead delivery of the new member-centric service model across key touchpoints and processes., • Map and improve member journeys (licensing, renewals, club support, events, volunteering, regulation access)., • Support the implementation of future systems - including customer-service tools and AI support layers - ensuring they are grounded in real member needs. 2. Organisation-Wide Partnership • Act as the “internal eyes and ears” for member impact - surfacing risks, themes, opportunities and frictions across departments., • Partner with:, • Insight to interpret behaviours, motivations and needs., • Creative for content design, UX and comms & marketing quality to align messaging, tone and campaign activity., • Member Services to improve service journeys and FAQs., • Digital/Tech for infrastructure, integrations and site performance., • Bring teams together to solve member problems collaboratively and consistently. 3. Member Experience & Continuous Improvement • Monitor feedback, journeys and digital behaviour to identify opportunities for improvement., • Support the organisation in adopting a more insight-led, member-first approach., • Contribute to longer-term developments, including digital ecosystem integration, data foundations and future club-support tools., • Ensure decisions are always grounded in what will genuinely benefit members. What Success Looks Like • Smooth, well-communicated delivery of the new Motorsport UK website across 2026., • Clear, reliable processes that ensure content remains accurate and accessible., • Members experience simpler, faster and more intuitive journeys., • A stronger internal understanding of member needs, behaviours and friction points., • A consistently member-centric culture across teams and touchpoints., • Improved customer service outcomes, fewer pain points and clearer pathways., • Teams naturally reference and prioritise member viewpoints - from competitors to organisers to marshals - because this role has helped embed their voice in planning and delivery. Core Competencies Below are the core competencies, knowledge, and skills required to be successful in this role: • 5+ years experience in project management, member/customer experience or digital delivery., • Proven ability to manage multiple workstreams and stakeholders., • Experience working with agencies, technical teams or digital projects., • Excellent communication skills - able to translate complexity into clear actions., • Strong organisational skills and attention to detail, especially in content management., • Passion for improving user experiences and championing member needs., • Comfortable working in a fast-paced, collaborative environment., • A natural interest in insight, strategic thinking and creative problem-solving, and how these shape growth and member engagement. Desirable Competencies • Experience within membership organisations, sports bodies or volunteer-led communities., • Familiarity with CMS platforms, UX principles or digital service design., • Experience with customer-service transformation programmes., • Understanding of governance, regulations or controlled content., • A passion for motorsport and its community., • An enthusiasm for creative outputs - from UX and content to brand storytelling - and an understanding of how insight and strategy drive meaningful member experiences. Why This Role Matters Motorsport UK is building a future where every participant - competitor, volunteer, official, club or fan - can access clear, simple and empowering digital experiences. This role is essential to making that a reality. You will ensure our biggest digital transformation in a decade happens smoothly, clearly and with members at the heart of every decision. You will strengthen how we communicate, how we support our community, and how we present motorsport to the world - helping more people enjoy motorsport, more often. Benefits • Competitive salary, • 25 annual leave + bank holidays, • 5% pension contribution from Motorsport UK, • Private medical cover, • Financial, Physical and Mental wellbeing support, • 4 x annual salary life assurance, • Breakdown cover, • Free on site parking, • Access to a host of other member / staff benefits To apply for this vacancy, please forward a copy of your CV and Cover Letter to

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