Support Team Agent
21 days ago
Barnsley
Were recruiting for a part time (24 hours weekly) Support Team Agent to join us. This role is on a hybrid 9 month fixed term contract basis. Were offering a competitive base salary of 15725 annually What youll be doing: • Managing operational processes systems and procedures, • Coordinating contracts lender guidance and panel applications, • Supporting fee changes and additional business requirements, • Achieving client service standards and distribution targets, • Engaging in personal development and stakeholder collaboration, • Analysing performance data to drive continuous improvement, • Tailoring service propositions to meet market needs, • Assisting in the creation and implementation of new systems Qualifications : Who were looking for: • Strong customer service experience ideally in a admin-based role, • Knowledge of survey and valuation products and processes, • Ability to communicate and influence effectively, • Confidence in managing multiple priorities and deadlines, • A collaborative approach to working with internal and external teams, • GCSE-level qualifications or equivalent skills, • Commitment to continuous learning and development, • The opportunity to participate in our annual performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer both for our own products and at a range of high street stores and online, • In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information : At L&G we believe its possible to generate positive returns today while helping to build a better future for all. If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. Remote Work : No Employment Type : Part-time Key Skills Active Directory,Information Technology,End user,Deskstops,OS,Windows,Access Pionts,Asset Management,SCCM,VPN,Troubleshoot,Computer information system,hardware,Technical Support Experience: years Vacancy: 1