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Job Title: Financial Assessment and Charging Officer Contract Length: 6 Months Working Hours: 37 hours per week Working Pattern: Hybrid – 3 days onsite, 2 days remote Location: Civic Centre / Home Working / Service User Visits IR35 Status: Inside IR35 Start Date: ASAP Job Purpose To undertake financial assessments for individuals receiving residential, community and respite care services, determining their ability to contribute towards the cost of care in accordance with relevant legislation, statutory guidance, and charging policies. The role ensures accurate, timely assessments, benefit maximisation, income recovery, and effective communication with service users, families, and professionals. Key Responsibilities • Carry out financial assessments for adults receiving care services, including residential, nursing, community, and respite care., • Calculate client contributions using income, capital, and expenditure information in line with statutory guidance and charging policy., • Assess eligibility for welfare benefits and support benefit maximisation to ensure correct entitlement., • Conduct manual calculations for care charges, benefits, and reconciliations., • Verify financial evidence including bank statements, savings, investments, property ownership, trusts, and pensions., • Undertake property checks, including land registry searches and valuation comparisons, where required., • Identify and investigate potential deprivation of assets, safeguarding concerns, and financial irregularities., • Support income recovery activities, including reviewing arrears, conducting financial re-assessments, negotiating repayment plans, and undertaking site visits where necessary., • Provide advice and guidance to service users, families, and representatives regarding financial assessments, charges, and payment options, including Deferred Payment Agreements., • Prepare documentation and case summaries for legal services and support legal proceedings as required., • Participate in financial assessment appeals, complaints handling, and review processes., • Maintain accurate records on relevant social care and finance systems, ensuring compliance with data protection and audit requirements., • Liaise with social workers, finance teams, legal services, safeguarding teams, and external agencies including DWP., • Contribute to service improvements, policy development, and system enhancements.Financial Reassessments, • Conduct annual and ad-hoc financial re-assessments following changes in circumstances., • Review benefit entitlement and adjust care charges accordingly., • Notify service users, finance teams, and care providers of changes promptly.Income Recovery & Safeguarding, • Support debt recovery through case investigations, site visits, reassessments, and repayment negotiations., • Identify safeguarding concerns related to financial abuse or exploitation and refer appropriately., • Liaise with internal and external partners to secure debts and protect vulnerable adults.Systems & Data Management, • Maintain accurate case records and financial data across social care and corporate financial systems., • Ensure timely updating of case notes, assessments, adjustments, and account reconciliations., • Proven experience in financial assessments, charging, or welfare benefits within adult social care., • Strong understanding of welfare benefits, income maximisation, and charging legislation., • Knowledge of Care Act guidance, fairer charging principles, and residential care funding., • Experience of dealing with complex cases, financial investigations, and income recovery., • Excellent verbal and written communication skills., • Strong customer focus with the ability to deal empathetically with vulnerable adults and families., • Ability to manage a varied caseload, meet deadlines, and prioritise competing demands., • Strong analytical and problem-solving skills., • High attention to detail and accuracy., • Confident use of IT systems including case management and financial systems.Additional Requirements, • Enhanced DBS clearance required., • Full driving licence and access to a vehicle (home visits required)., • Willingness to work flexibly and travel within the service area.

Hiring: Housing and Welfare Officer Location:Walsall, UK. Duration: 3-Month Contract We are looking for an experienced Housing and Welfare Officer to join the Customer Engagement Service. The role involves providing specialist advice on housing rights, homelessness prevention, and welfare benefits, supporting residents to access suitable accommodation and maximise income. Key Responsibilities: Provide housing advice and welfare support to residents Assess homelessness applications under the Housing Act 1996 Support households in securing private rented or temporary accommodation Work with partner agencies to prevent and resolve homelessness Represent customers in tribunals or court hearings when required Key Requirements: ? Experience with Housing Legislation & Homelessness Prevention ? Knowledge of Welfare Benefits and Housing Options ? Strong customer service and case management skills ? Ability to work with vulnerable customers and multi-agency partners Additional: Some out-of-hours and weekend work may be required on a rota basis. If you are interested or know someone suitable, please apply or message me...

Partnerships Officer Salary: £40,663.00 per annum + benefits which include generous annual leave entitlement, pension scheme, life assurance, private health care, cycle to work scheme. We also have on-site parking. Hours: Hours: Full time - 35 hours per week. The role is based in Cambridge, offering hybrid working. We are a family-friendly employer and take a flexible approach around personal commitments when agreeing work patterns. “We work to make the internet a safer place.” Never has a truer word been spoken of the Internet Watch Foundation. Our work is trusted by police, governments and technology companies. Our tech-for-good services are used by over 200 companies, including some of the tech giants. And now you could be part of our team to help us in our mission. You’ll possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world. About the Partnerships Team The IWF is a leading child safety organisation handling one of the toughest and most sensitive online harms – child sexual abuse – and the Partnerships Team acts as a bridge between that work and the wider world, connecting mission, funding and momentum . This role is crucial, as it helps support the welfare of the IWF’s front-line expert analysts and provides the means for the IWF to grow and innovate in its efforts to tackle child sexual abuse imagery online. The Partnerships Team is driven by strategic focus, collaborative skill and mission-driven purpose , and helps the IWF to attract the support it needs to detect, disrupt, remove and prevent the spread of online child sexual abuse material. Within that broader mission, the Partnerships Team plays a strategic and outward-facing role: it’s responsible for building relationships, collaborations and income streams that strengthen the IWF’s work. Who we need As we embark on our new three-year strategy, we are looking for an innovative and talented fundraiser with at least three years of fundraising experience to join the team alongside a Partnership Manager and Business Development Consultant to help us to generate new creative partnerships and opportunities. As a small, growing team with ambitious fundraising targets and a global reach, we have the potential to expand several income streams, particularly trusts/foundations, government agencies, creative partnerships with corporations and wealth collaboratives. Given the current challenging economic and philanthropic environment, we are looking for someone to generate new funding opportunities through creative out-of-the-box thinking which will identify and solidify relationships with philanthropists, corporations, global foundations and beyond. The leading candidate will be able to conceptualise and deliver high quality proposals, projects and evaluation reports, and use their experience and knowledge to develop new ways of securing and nurturing large scale funds and partnerships. They will be able to drive change and create successful outcomes. Existing funders include a mix of leading grantees/foundations, corporate partners/members, and government. There is significant potential for the development of high value individual partnerships within sectors such as technology/cybersecurity, telecoms and financial. We are a collaborative and dynamic team and are looking for a colleague with valuable experience, an innovative and creative personality and the ability to build meaningful and profitable relationships with our partners and supporters to enable us to reach our ambitious fundraising plans. This role will play a big part in helping the organisation to deliver more than £2.5million in funding by the end of 2027. Candidates will not be required to view criminal images. This position is subject to an enhanced DBS check. Closing date for applications is Sunday 22 February 2026. The formal interview will take place at our Cambridge office on Wednesday 4 March 2026. To Apply If you feel you are a suitable candidate and would like to work for Internet Watch Foundation, please proceed through the following link to be redirected to our website to complete your application.

Were looking for an experienced Housing Officer to deliver a high-quality, customer-focused housing and tenancy management service across a defined patch of approximately 350 properties. This is a varied, hands-on role covering income management, lettings, tenancy and estate management, with a strong focus on resident engagement and sustaining tenancies. This is a great opportunity to join a supportive housing team on a minimum 2-month contract, offering hybrid working, a varied caseload, and the chance to make a real difference to local communities. Based in Dudley, youll manage your own patch with autonomy while being fully supported by an experienced wider team. Key Responsibilities of a Housing Officer: • Manage a defined patch, delivering end-to-end tenancy management including new tenancies, successions, abandonments and tenancy sustainment, • Deliver an effective lettings service, managing voids, allocations and pre-tenancy processes to achieve turnaround targets, • Manage rent accounts and arrears, taking early preventative action, conducting home visits and progressing cases through to court where required, • Resolve anti-social behaviour, nuisance and neighbour disputes in line with policy and agreed timescales, • Act as a visible presence on estates, carrying out inspections and responding to environmental, safety and communal issues, • Provide advice and si...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory requirements * Respond to enquiries from ratepayers, agents and internal stakeholders * Liaise with the Valuation Office Agency regarding rating list changes * Accurately update and maintain records using Academy Systems * Support collection performance and income targets * Ensure compliance with relevant legislation, procedures and audit requirements About You You will have: * Re...

Our ideal Income Management Officer HB (housing benefit) will have: Experience of working in an account reconciliation environment. The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in B

Senior Income Management Officer – Income Team. An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. Strong financial literacy and understanding of income management processes.

Acorns Children’s Hospice are looking for an Events Officer to help deliver fundraising events that bring in vital income and create a great experience for supporters. Experience of coordinating fundraising events or public events (planning, participant support, and / or delivery). Support plannin

Job Opportunity – Senior Income Management Officer – Income Team. An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. Strong financial literacy and understanding of income management processes.

A local government organization is seeking a Senior Income Management Officer to lead initiatives in income maximization and debt recovery.

A local government authority in Dudley is seeking a Senior Income Management Officer for a fixed-term maternity cover contract. Responsibilities include maximising income, conducting debt recovery, and managing complex cases.

Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families? We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy. Key Responsibilities Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Manage lettings and room bookings. Ensure completion of service level agreements. Conduct building tours and communicate health & safety requirements. Report building repairs promptly. Accurately record data using various ICT systems. Carry out staff well-being checks. Take meeting notes as required. Maintain stock control and inventory. Monitor shared inboxes. Provide cover across all hubs and youth centres. Act as a named first aider and key holder. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. To undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children, young people and families in Dudley. See Job Description and Person Specification for full job details. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy. Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley.Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

4Recruitment Services are seeking a Housing & Welfare Officer to work for our client based in Walsall. Purpose of the role: To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. DUTIES AND RESPONSIBILITIES INCLUDE: To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times. To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact. To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need To assess the suitability of households for participation in the Council’s private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits. To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance. In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments. To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council’s scheme of allocation and nominations. To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems. To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council’s scheme of allocation. To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation. To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants’ circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation. To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises. Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver. Proven experience of developing and maintaining good working relationships with a wide range of stakeholders. An ability to understand people and the complex nature of some of their interactions Enhanced DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Financial Assessments and Charging Officer Walsall £27.25ph Main purpose of the job role: To be responsible for assessing the financial affairs of clients who are eligible for Residential, Community and respite care services to determine their ability to contribute towards the cost of their care in line with statute and legislation. To work with Adult Social Care (ASC) clients of all ages, disabilities, dementia, mental health concerns, sensory impairments, elderly residents and their families and other service users both in Council offices and home visits. To ensure that residents are financially assessed promptly in accordance with legislation, statutory guidance and the Councils ASC Charging Policy, maximising income by way of identifying applicable welfare benefits, monitoring take-up, and supporting residents to make payments of care charges when due. To undertake manual calculations for benefits and calculating care charge. To identify potential opportunities for the Council to secure debt, informing and advising residents of all options available including the option of a Deferred Payment agreement. To identify and investigate where deprivation of assets/income or safeguarding concerns are apparent; producing reports, compiling evidence, working across directorates with colleagues in Legal Services, Finance and ASC, Money Home Job (Council Tax and Rebates) to analyse evidence and make recommendations in ongoing investigations. To support the recovery of ASC debt, undertaking site visits, investigating underlying issues resulting in the non-payment of invoices, instigating a financial re-assessment, and negotiating re-payments as appropriate To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. As an Income Officer you will:. Following a restructure of our Community Housing Service we are creating a new Income Officer post.

This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income.

Work with internal teams and external agencies to support vulnerable residents and maximise household income.

As an Income Officer you will:. Following a restructure of our Community Housing Service we are creating a new Income Officer post. As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes.

Key Responsibilities: * Manage rent accounts across a designated portfolio of properties * Monitor arrears and take appropriate action in line with policies and procedures * Contact tenants regarding overdue payments and agree repayment arrangements * Provide advice and guidance on rent,

This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income. Key responsibilities of an Income Officer include:. Previous experience as an Income Officer within a housing association or loca

Income Officer - Local Authority (Merseyside)Contract: 12 months (ongoing assignment) Pay rate: £19.

Pinnacle Group are looking for an Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and wi

Are you an experienced Housing Income Officer looking for your next opportunity in a fast-paced income management environment?. We are recruiting for a Housing Income Officer to join our Income Management Team on a fixed-term basis (12 months, 7 months or 6 months). As a Housing Income Officer, you

A leading housing provider in the UK is seeking a Housing Income Officer to manage rent accounts and work closely with residents to reduce arrears.

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You’ll bring a proactive and empathetic approach to income reco

As our Appeals, Quality & Technical Officer, you will play a critical role in ensuring high‑quality, accurate and compliant administration of Housing Benefit and Local Council Tax Reduction.

This is a practical, customer focused role where you’ll balance income recovery with empathy, advice and support – doing the right thing, not the easy thing. Experience in income collection, financial support or customer service.

The role is to manage all Sheltered housing income, with responsibility for maximising income from rent, service charge and personal charges. Sonia Meikle, Rental Income Team Manager via email: Sonia. The above opportunity has arisen for this new post to provide support within the Housing Income tea

Appeals Quality & Technical Officer. As our Appeals, Quality & Technical Officer, you will play a critical role in ensuring high‑quality, accurate and compliant administration of Housing Benefit and Local Council Tax Reduction. Appeals Quality Technical Officer.

A temporary staffing agency is seeking an Income Officer in Greater London. The successful candidate will handle income collection, manage debt prevention, and respond to customer enquiries related to housing income.

A local housing management company in the United Kingdom is seeking a Housing Income Officer to handle a portfolio of rent accounts, aiming to reduce arrears and maximize rental income. This high-volume, resident-facing role involves negotiating sustainable repayment plans, advising on income maximi

A financial services organisation is seeking an Income Officer in Bromsgrove. The role includes managing income collection, maintaining financial records, and providing customer support.

We are looking for a well-organised and highly motivated Income Officer to join our Payment Acceptance and Compliance (PAC) team. As an Income Officer, you’ll collaborate with team members to ensure smooth financial operations. Accurately recording and posting income using a variety of financial s

Income Officer needed in Camden. Responding to customer enquiries relating to housing income identifying opportunities for early intervention and prevention of arrears. The successful candidate will be expected to provide a person‑centred housing income collection service for a Sheltered Housing w

If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.We are looking for a motivated debt recovery specialist to analyse debt data to achieve better recovery outcomes for the

Following a restructure of our Community Housing Service we are creating a new Income Officer post. As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. You will join a high‑performing income man

A leading recruitment agency is seeking an Income Officer based in the South East. Candidates should demonstrate strong organizational skills and the ability to work with vulnerable residents to enhance their household income.

A local government authority in Greater London is seeking a proactive team member to manage a cohort of clients.The role entails ensuring timely recovery and enforcement of arrears actions to meet performance indicators.Ideal candidates will possess strong customer service skills and the ability to

Are you enthusiastic about using your skills to help people keep their homes whilst maximising both CDS’s and residents’ income?. Where this isn’t possible, you’ll progress cases confidently through the courts, balancing robust income collection with fairness, humanity and professionalism. W

A local government organization in London is seeking an Income Manager for the Housing Income team. The role involves managing Sheltered housing income, maximizing rents and service charges, and supporting residents effectively.

Housing and Homelessness Service – Income Maximisation & Advice Officer, Household Support & Advice Team. Deliver income maximisation and money advice in line with National Standards for Information & Advice Providers.

We're recruiting an Income Recovery & Enforcement Officer to join a large, values‑led housing association that provides affordable homes to thousands of residents across London and the South East. Income Recovery & Enforcement Officer. This is a key position within the Income team, focused on mana

An organization dedicated to housing is looking for a Rent Officer to join their Income team. This home-based role involves delivering a customer-focused income collection service, helping customers with payment plans, and collaborating with colleagues to achieve KPIs.