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  • IT Support Analyst
    IT Support Analyst
    3 days ago
    £32000–£35000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Head of IT Infrastructure
    Head of IT Infrastructure
    4 days ago
    Full-time
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Azure Platform Engineer / Cloud Operations Architect
    Azure Platform Engineer / Cloud Operations Architect
    1 month ago
    £45000–£55000 yearly
    Full-time
    London

    Overview We are seeking an experienced Azure Platform Engineer / Cloud Operations Architect to join our dynamic IT team. This role involves designing, implementing, and maintaining cloud infrastructure solutions across multiple platforms including Azure, AWS, Google Cloud Platform, and OpenStack. The successful candidate will play a pivotal role in developing scalable, secure, and efficient cloud architectures that support our organisation’s digital transformation initiatives. A strong background in service-oriented architecture (SOA), solution architecture, and cloud computing principles is essential. This position offers an exciting opportunity to work on cutting-edge cloud projects, optimise existing systems, and contribute to the development of innovative cloud-based solutions. Responsibilities • Design and implement cloud infrastructure solutions using Azure, AWS, Google Cloud Platform, and OpenStack., • Develop and maintain scalable, secure, and reliable cloud architectures aligned with organisational needs., • Collaborate with development teams to facilitate application deployment using DevOps practices and tools such as Jenkins, Terraform, Ansible, Puppet, Chef, PowerShell, Bash scripting, and Git., • Manage containerisation platforms including Docker and Kubernetes to support microservices architecture., • Integrate various web services and APIs to ensure seamless interoperability across platforms., • Oversee virtualisation environments using VMware and other hypervisors to optimise resource utilisation., • Implement automation for deployment pipelines and infrastructure management through Infrastructure as Code (IaC) tools like Terraform and CloudFormation., • Monitor system performance and security; troubleshoot issues related to cloud infrastructure or applications., • Ensure compliance with security standards by managing VPNs, firewalls, encryption protocols, and access controls within cloud environments., • Stay abreast of emerging trends in cloud computing such as SaaS, PaaS, IaaS models, IoT integration, and system design best practices. Qualifications • Proven experience in solution architecture and cloud infrastructure management across multiple platforms including Azure, AWS, Google Cloud Platform, and OpenStack., • Strong understanding of service-oriented architecture (SOA), microservices design principles, and web services (RESTful APIs)., • Proficiency in programming languages such as Java, Python, Ruby on Rails, JavaScript or PowerShell for automation and development tasks., • Extensive knowledge of operating systems including Windows and Linux environments., • Hands-on experience with containerisation tools like Docker and orchestration platforms such as Kubernetes., • Familiarity with databases including Microsoft SQL Server, MySQL/MariaDB, PostgreSQL, Oracle Database or NoSQL options like MongoDB or DynamoDB., • Experience with DevOps tools such as Jenkins, Git version control system; configuration management tools like Ansible or Puppet; CI/CD pipelines; T-SQL; Shell scripting; PowerShell; Bash scripting., • Knowledge of network security protocols including VPNs; experience managing cloud security policies is desirable., • Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect are advantageous but not essential. This role is ideal for a proactive professional passionate about advancing their expertise in cloud architecture while contributing to innovative technological solutions within a collaborative environment. Pay: £45,000.00-£55,000.00 per year Benefits: • UK visa sponsorship Work Location: Hybrid remote in London E16

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  • Project Manager
    Project Manager
    1 month ago
    £34000–£38000 yearly
    Full-time
    London

    The Construction Project and Contract Manager role at SkyHaus will be responsible for overseeing and coordinating the commercial, operational and contractual delivery of residential and commercial solar installation projects across the UK. The role will involve managing project timelines, procurement coordination, subcontractor engagement, supplier relationships and contract administration to ensure the successful delivery of solar installation services to agreed quality, budget and compliance standards. The successful candidate will coordinate with installation teams, engineers, suppliers and clients throughout the full project lifecycle, from initial planning and material sourcing through to installation scheduling, completion and post-project reporting. Responsibilities will include negotiating and managing supplier and subcontractor agreements, coordinating procurement of solar panels, inverters, mounting systems, batteries and electrical ancillaries from UK, European and international suppliers, monitoring project costs and delivery schedules, maintaining project documentation and ensuring compliance with health and safety and contractual obligations. The role will also involve preparing project reports, supporting budgeting and forecasting activities, managing client communication and assisting senior management with operational planning and business development activities within the renewable energy sector. Strong organisational ability, commercial awareness and contract management skills are essential. Applicants must possess previous experience in project coordination, construction operations, procurement, contract administration or commercial management within construction, infrastructure, renewable energy or related industries. Degree-level education and business-related qualifications are essential, particularly in international business, project management, commercial management, construction management or related disciplines. The role requires excellent communication, negotiation and supplier management skills together with the ability to manage multiple projects and stakeholders simultaneously.

    Immediate start!
    No experience
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