3rd Line Support
hace 5 días
Norwich
3rd Line Engineer Norwich (onsite) £40,000-45,000 REED Technology is working with a well-established organisation in Norwich to recruit a highly capable 3rd Line Support Engineer. This role is ideal for a technically advanced professional with strong networking expertise and a passion for solving complex IT challenges across commercial, governmental, and educational environments. Key Responsibilities: • Provide expert-level support for escalated technical issues across hardware, software, and networking., • Lead troubleshooting and resolution of complex network incidents and performance issues., • Configure, maintain, and troubleshoot network infrastructure including Switches, Routers, Firewalls, and wireless access points., • Design and implement secure LAN/WAN architectures and VPN solutions., • Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar., • Manage IP Addressing schemes, VLANs, and routing protocols (eg, OSPF, EIGRP)., • Ensure network security through access controls, Firewall policies, and intrusion detection systems., • Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning., • Support server environments including Windows Server, Active Directory, and Microsoft Exchange., • Maintain accurate documentation of network configurations, changes, and incident resolutions., • Proven experience in a 3rd line or senior IT support role with a strong networking focus., • In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT, and subnetting., • Hands-on experience with Cisco networking equipment and technologies., • CCNA certification (required); CCNP or other advanced networking certifications (desirable)., • Familiarity with network monitoring and diagnostic tools., • Proficiency in Windows OS, Server OS, and Microsoft Exchange (SMTP, POP3, IMAP)., • Experience with Active Directory, Group Policy, and Office 365., • Excellent problem-solving and analytical skills., • Full, clean UK driving licence., • Technically confident and proactive., • Strong communication and stakeholder management skills., • Detail-oriented with excellent organisational abilities., • Logical thinker with a strategic mindset.