Insight global jobs in United Kingdom

Be part of the next generation of global hospitality leaders with a dual-degree master’s that blends academic rigor, immersive experiences, and international exposure. 🎓 Earn a double Master’s degree Graduate with a Master of Science from emlyon business school, accredited by the Conférence des Grandes Écoles, and a Level 7 RNCP certification in Hospitality & Restaurant Management from Institut Lyfe. 🏙️ Study in Lyon, Paris & Las Vegas Gain firsthand insight into three world-class hospitality hubs. From the roots of French gastronomy to the innovation capital of the U.S., each location brings a fresh lens on the global industry. 🇬🇧 100% taught in English With a fully English-taught curriculum, this program is accessible to international candidates from diverse academic and cultural backgrounds. 💰 Scholarships available emlyon and Institut Lyfe offer a range of merit- and need-based scholarships—encouraging talented students from around the world to join the program. What you will learn ✅Master hospitality strategy & operations Understand the core business mechanics behind leading hospitality brands—finance, management, and service excellence. ✅Design tomorrow’s guest experiences Go beyond theory to explore how tech, personalization, and sustainability are redefining the customer journey. ✅Build and position global hospitality brands Delve into lifestyle and luxury positioning strategies used by iconic hotels, restaurants, and experience-driven companies. ✅Engage directly with the industry Apply your learning through hands-on projects, consulting missions, and international field experiences—from Paris to Las Vegas. Course details Who is the course for? This 18-month MSc is designed for ambitious individuals ready to kick-start or deepen their journey in international hospitality. Whether you're transitioning from another field or already have foundational hospitality knowledge, this program offers the tools, exposure, and global insight to help you thrive. 📍 Study in 3 dynamic hubs: From Lyon to Paris and Las Vegas, each location offers a unique industry perspective—ensuring you graduate with real-world insights and an international mindset. 💫 Led by two industry leaders: Learn from top-tier faculty and hospitality experts at Institut Lyfe and emlyon business school—a dual approach blending academic excellence with industry immersion. ⏳ Tailored learning paths: Based on your prior experience, you’ll follow either the Advanced or Accelerated track, ensuring that every student builds a strong, industry-relevant foundation. 🎓 Real experience, real outcomes: Complete a 4–6 month internship and a graduate thesis—essential steps toward launching your career in luxury hospitality, F&B, hotel management, or tourism innovation.

JOB VACANCY Production & Studio Director (SOC Code: 3416) CONTRACT TYPE Full-time HOURS 37.5 hour per week (and a daily 30-minute unpaid break). PLACE OF WORK The production studio address is Flat 53, The Cooperative, 18 Corporation Street, Coventry CV1 1GF. However, you may be expected to work in various locations for music and video production purposes. SALARY £38,700.00 per annum/£19.85 per hour REPORTING TO The Company Director Who We Are We are a fast-growing, truly commercial and innovative video and music production studio that believes in touching lives through sound. Specialising in faith-inspired music, video, and storytelling, our mission is to inspire, uplift, and transform lives. We collaborate with visionary creatives across premium factual film, performance-led content, shortform, and audio. At the intersection of music, worship, videography, and culture, we cover the full creative lifecycle, from composition to production to illustration and distribution. Our goal is to redefine expression through worship, and transform how stories are told, and testimonies are shared. The Opportunity This is a rare and exciting opportunity to lead the creative vision and execution behind our music and video output. As Production and Studio Director, you will be the driving force behind our content, delivering high-impact projects that resonate globally. With music at the heart of every story, you’ll bring editorial excellence, technical innovation, and artistic vision to life, while championing our values and collaborating with exceptional talent and a forward-thinking leadership team. As Production and Studio Director at Heavenly Soundscape Productions, your role encompasses strategic leadership, creative direction, and hands-on execution across both music and video production. You will oversee all phases of development, production, and post-production to ensure quality, cohesion, and resonance in everything we produce. Your role will include the following: Creative & Artistic Direction Shaping the creative vision across music, video, and multimedia projects Collaborating with artists, producers, and directors to develop and deliver compelling content Ensuring that all team members align with a shared creative goal and brand ethos Using audience feedback and data insights to inform future creative direction Directing and participating in brainstorming sessions, storyboarding, and content planning Music & Audio Production Overseeing all stages of music creation, including songwriting, arrangement, recording, and post-production Setting up, calibrating, and operating professional audio recording equipment for studio and live settings Recording, mixing, and mastering audio tracks using digital audio workstations and sound consoles Implementing sound design for concerts, films, theatrical productions, and digital media Ensuring final mixes align with both technical standards and artistic intent Managing equipment maintenance and repairs to ensure smooth studio operations Keeping meticulous records of sessions, including mic placements, track sheets, and configurations Video Production & Editing Planning and directing live performance recordings, music videos, and studio content Capturing high-quality, cinematic footage that reflects the energy and artistry of our music Managing on-set lighting, camera rigs, and sound for maximum production value Editing footage using industry-standard software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve) Syncing video and audio, applying colour grading, transitions, and visual effects Creating promotional, behind-the-scenes, and shortform content for digital and social platforms Archiving and organising digital assets for accessibility and future use Project & Production Management Managing production budgets and timelines to ensure timely, on-budget delivery Leading contract negotiations and securing the right talent for each project Coordinating schedules and resources across multidisciplinary teams Troubleshooting technical issues during both production and post-production Supporting live-streaming efforts and live-to-tape recordings as needed Strategy, Representation & Innovation Representing the company and its artists at industry events and public forums Staying up to date with trends in music, media, and worship content Bringing innovative ideas to enhance storytelling, audience engagement, and production quality Driving strategic planning that aligns production outputs with organisational goals and market trends This position offers a unique opportunity to influence the spiritual and cultural landscape through powerful multimedia storytelling. If you're a creative leader passionate about music, visuals, and purpose-driven content, we’d love to hear from you. Skills You Must Have To thrive as a Production & Studio Director at Heavenly Soundscape Productions, you will need a dynamic blend of artistic sensibility, technical mastery, and leadership acumen. The following skills are essential: Musical & Audio Production Skills Demonstrated musical talent and experience, ideally with a background as a musician, composer, or producer Deep technical knowledge of music production, recording techniques, audio engineering, and mixing/mastering processes Proficiency with digital audio workstations (DAWs) such as Logic Pro, Pro Tools, Ableton Live, or Cubase An excellent ear for detail, capable of analysing musical elements and identifying pitch, timing, or tonal inconsistencies Strong sound design and audio editing capabilities for music, film, and live production contexts Videography & Post-Production Skills Advanced skills in videography, including camera operation, lighting, and shot composition Proficiency with video editing software such as Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve Ability to synchronise audio and video, apply visual effects, colour grade, and produce cinematic storytelling Experience directing or producing music videos, live performance shoots, or studio documentaries Strong visual storytelling sensibility, with a keen eye for aesthetic, rhythm, and narrative flow Creative Direction & Strategic Thinking Visionary creative leadership with the ability to shape and guide artistic direction across disciplines Capability to translate abstract concepts into visual and auditory experiences that align with brand and mission Deep understanding of audience engagement, with the ability to interpret feedback and evolve content accordingly Up-to-date awareness of trends in music, digital media, worship culture, and creative technologies Management & Collaboration Strong team leadership and project management skills, with experience coordinating cross-functional creative teams Effective budget management and resource allocation for audio and video productions Skilled in contract negotiation and talent management, including session musicians, editors, and technical staff Ability to balance artistic vision with logistical and technical constraints to deliver quality outputs on time Interpersonal & Professional Skills Excellent networking and relationship-building skills to foster industry connections and artist collaborations Strong interpersonal communication and the ability to give and receive feedback constructively High emotional intelligence and resilience, especially when navigating creative criticism or high-pressure deadlines Exceptional attention to detail, organisation, and the ability to multitask across concurrent projects A growth mindset and openness to continuous learning in a rapidly evolving creative and technical landscape Additional Requirements Proficiency in English: You must demonstrate fluency in spoken and written English. A minimum of B2 level (CEFR) or A-Level equivalent proficiency is required. Legal and Immigration Compliance: You must meet the Home Office’s character and suitability requirements for a Skilled Worker visa, be lawfully resident in the UK, and hold valid permission to work. Policy Adherence: You are expected to comply fully with all company policies, procedures, and codes of conduct. Valid Documentation: A valid passport is required for identification and legal purposes. Background Screening: You must successfully pass a Disclosure and Barring Service (DBS) check or an internationally recognised equivalent. Flexibility and Mobility: You should be willing and able to work on location for video shoots and music production projects as required. Qualifications · Degree or diploma in Audio Engineering, Music Production, Film Production, Media Studies, or a related field · Proven training or certification in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and audio production tools (e.g., Pro Tools, Logic Pro) · Relevant portfolio demonstrating both audio and video production/editing proficiency Benefits Professional Development: Access to workplace-based training and opportunities for career progression within a creative and innovative environment. Annual Leave: Paid holiday entitlement of 28 days per year (inclusive of UK public holidays), calculated at 5.6 weeks per annum. The annual leave year runs from 1 April to 31 March. Pension Scheme: Enrolment in the NEST Pension Scheme, with employer contributions in accordance with statutory requirements. Travel Expenses: Reimbursement of reasonable travel costs for work carried out on projects outside of the studio location. Flexible hours with part-time options for regular days and times – guaranteed hours available (minimum of 37.5 hours per week).

We're excited to present a life-changing opportunity for driven, growth-minded individuals who are ready to take charge of their future and explore new ways to create income without compromising freedom, values, or lifestyle. This is a unique self-led pathway ideal for professionals who: Crave more autonomy and flexibility in how they work Are open to learning online strategies within the personal development space Enjoy mentoring, mindset work, and being part of a purpose-driven community. Prefer earning based on results, not time. Are ready to think outside the box and explore something different. Ambitious & Self-Motivated. Those who value mindset growth. Entrepreneurial & Goal-Oriented. Career Changers or Those Seeking More Meaning – A great fit for professionals wanting to pivot into something more fulfilling and rewarding. An insight into what your daily role. Set clear, actionable goals and prioritise your tasks to ensure you're always moving towards your objectives. Implement exciting marketing strategies to engage potential clients. (No cold Calling) Participate in continuous training to hone your expertise in leadership, mentorship, and marketing. Stay ahead of the curve with the latest industry insights and tools. Rewards of Joining Our Team: Premier Training: Access world-class training designed to sharpen your skills and knowledge to succeed. Remote Working Enjoy the flexibility to work from anywhere with hours that adapt to your lifestyle. Unlimited Earning Potential: Your income reflects your hard work—there’s no ceiling on what you can earn. Global Networking: Connect with an international community of driven professionals from diverse backgrounds. Continuous Support: Benefit from ongoing mentorship and support as you grow in your role. This exciting opportunity empowers you to leverage your skills and effort to achieve significant rewards by promoting award-winning programs.We love to collaborate with growth-minded professionals who are ready for more — more purpose, more freedom, and more fulfillment. As an Independent Business Owner, you’ll unlock your full potential and have the opportunity to inspire others. We’re looking for passionate, visionary leaders ready to take charge of their success in an environment that celebrates initiative and ambition. Ready to make an impact? Reach out today!" Please read carefully before applying. This position is not open to students or individuals seeking sponsorship to work in the United Kingdom, or those living in India - Asia or UAE. at this present time

Job Title: Research Assistant (Remote) Company: Valutrades Location: Remote Job Type: [Full-time/Part-time/Contract] Department: Research & Strategy About Valutrades: Valutrades is a global financial services provider committed to empowering traders with the tools, knowledge, and insights they need to succeed. Our mission is to deliver a premium trading experience rooted in transparency, reliability, and continuous innovation. We're looking for a Research Assistant with hands-on trading experience through Valutrades to support our research and strategy team remotely. Position Overview: We are seeking a detail-oriented and analytical Research Assistant who has an active or past trading history with Valutrades. This remote role involves supporting the research team with market analysis, data collection, and strategic insights that help enhance trading strategies and inform business decisions. Key Responsibilities: - Conduct research and analysis on financial markets, trading instruments, and macroeconomic trends. - Analyze past and current trading data, particularly your own trading experience with Valutrades, to support strategy development. - Create and maintain research reports, dashboards, and internal documentation. - Support the development and testing of new trading strategies based on market trends and performance metrics. - Assist in preparing presentations and reports for internal and external stakeholders. - Monitor financial news and events that may impact markets and summarize key insights. - Collaborate remotely with analysts, traders, and management on research initiatives. - Requirements: - Proven trading history with Valutrades (account history will be used to confirm). - Solid understanding of trading platforms, instruments, and technical/fundamental analysis. - Excellent research and analytical skills with a keen attention to detail. - Ability to interpret and work with large sets of data. - Strong communication skills, both written and verbal. - Self-motivated and able to work independently in a remote setting. - Proficiency in Microsoft Excel, Google Sheets, or similar tools; knowledge of trading platforms and indicators is a plus. - Experience with data analysis tools or programming languages (Python, R, etc.) is advantageous but not required. - Preferred Qualifications: - Background in Finance, Economics, Mathematics, or a related field. - Familiarity with economic indicators, risk management principles, and backtesting methods. - Previous experience in a research or trading support role. - What We Offer: - Flexible remote working arrangement. - Competitive compensation based on experience and contribution. - Opportunity to influence research directions and contribute to strategic trading decisions. - Access to ongoing professional development and market education resources.

How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!

Location: North London (25 minutes from Kings Cross, near Tottenham Hale Station) Hours: Full-time, on-site, Monday to Friday A growing North London-based business is seeking a proactive Financial Controller to oversee its UK and US financial operations, support strategic decision-making, and play a key role in its continued success. Role Overview You’ll lead a finance team of six, ensuring accurate financial management across entities in multiple jurisdictions. This is a hands-on role ideal for someone who combines strong technical accounting knowledge with commercial acumen. Key Responsibilities - Finance Operations: Manage all daily accounting activities, AP/AR, payroll, invoicing, inventory, and general ledger. - Strategic Insight: Work with senior leadership to provide financial insight and recommendations. - Compliance & Reporting: Ensure timely statutory reporting, tax submissions, and audit preparation. - Systems Oversight: Drive improvements in the ERP system (Microsoft D365 F&O) and manage software licensing. - Commercial Oversight: Review pricing regularly and ensure contracts meet updated requirements. - Cash Flow: Manage cash forecasting, multi-currency transactions, and banking relationships. Must-Haves - Fully qualified (CIMA/ACCA). - Experience leading finance teams and managing multi-entity operations. - Proficient in ERP systems (ideally Microsoft D365 F&O). - Excellent attention to detail and accuracy. - Strong communicator with experience liaising with global stakeholders. Nice-to-Haves - Knowledge of US payroll/tax. - Experience with multi-currency finance operations. - Interest in working within a growing, hands-on environment.

The Business development manager will be required to integrate best practices and learning from and to the broader eco system, you will be working closely with the legal support teams at HQ INDIA to ensure the company are able to deliver time bound proposals and briefs on clients legal requirements. Main Responsibilities: Ø Deliver on Business Development Goals for Legal Services in the designated territory/Geography which will entail planning, building and executing a holistic strategy and business plan with a multi-year outlook for creating substantial and consistent revenue stream for the company. Ø Client servicing and Client relationship management. Maintain day to day client interactions, ensuring that client expectations are met as per defined SLA’s and upsell additional revenue opportunities. Ø Develop plans to achieve revenue targets, profitability and market share objectives. Implement and execute those plans and maintain strong and steady rhythm for the Ad revenue engine. Ø Providing actionable insight on ad performance using analytics tools. Manage all internal team reporting on various metrics as defined by the company. Role in Business Process: Ø Results – This primary responsibility for the role is the successful achievement of the sales targets in each FY. The Business Development Manager will be responsible for ensuring the business development team contributes towards the continued growth of the company’s legal services and managing end to end client relationships, prospecting new client and ensuring there is a continued and repeat business from clients. Ø Position Scope – The role has a key responsibility for achieving sales targets which is part of strategic long term business plan, these targets have ramifications to the success of the company as there is tremendous market by market focus required and building a strong and steady revenue stream that has been identified as one of the most strategic and important bets on which the continued worldwide success of the company’s legal services. Ø Decision Making – Account by account marketing and sales support. Investment apportionment by account and recourse utilization. The implications of these decisions will be realised via the performance and revenues generated for the total business within the designated territory and at a global level. Ø Strategy and Development – The role is integral to be valued contributor delivering insights on market trends and dynamics. Keeping a keen eye on existing/emerging competitors and providing these insights to the Global Head – Business Development. This will ensure that the strategic plans can continue to adapt to the emerging market trends. Ø People Management-The business development manager will be provided with an operations & administration executive who will provide all back end support on the ground reporting into the role on a hard line/dotted line reporting structure. The Ideal Candidate: Ø You will have 8 – 10 years previous experience as a Business Development Manager in the legal sector Ø A Bachelor’s Degree is Essential or Master’s Degree is desired Ø Have a strong knowledge of business development, sales, client servicing, managing and retaining client relationships Ø Must be able to speak Hindi OR Gujarati OR Punjabi fluently

We are seeking a passionate and creative Marketing Executive to help drive brand engagement and expand our reach in the Chinese and global luxury markets. This role blends marketing expertise with a deep understanding of luxury fashion to attract high-net-worth clients, develop compelling campaigns, and stay ahead of industry trends. ** Key Responsibilities** Marketing & Campaigns - Develop and execute digital and offline marketing campaigns, including social media, email marketing, influencer collaborations, and event promotions. - Tailor marketing strategies to resonate with Chinese luxury consumers and global high-net-worth individuals. Content Creation & Brand Storytelling - Create visually striking and engaging content—including copywriting, visuals, and videos—for platforms such as WeChat, Instagram, Little Red Book (Xiaohongshu), and other digital channels. - Ensure brand messaging aligns with luxury aesthetics and high-end clientele preferences. Market & Trend Analysis - Monitor global fashion trends, competitor activity, and cultural insights to inform marketing strategies and stay ahead in the luxury industry. - Provide insights on Chinese luxury consumer behavior and emerging market shifts. Client Engagement & Collaboration - Work closely with the sales team to refine customer personas and ensure campaigns are tailored to key demographics. - Support initiatives that enhance customer loyalty and brand prestige. Data & Performance Optimization - Track and analyze campaign performance using Google Analytics, social media insights, and other data tools to measure effectiveness and optimize strategies. - Adjust marketing tactics based on data-driven insights to maximize ROI. Requirements - Education: Bachelor's degree in Marketing, Fashion, Business, or a related field. - Experience: 1–2 years in marketing, preferably in luxury fashion or premium lifestyle industries (relevant internships also considered). - Luxury & Fashion Knowledge: Strong understanding of high-end fashion brands, consumer behavior, and trends in both Chinese and global markets. - Language Skills: Fluent in English (written & spoken); Mandarin and/or Cantonese proficiency is a strong plus. - Soft Skills: - Creative thinker with a strong eye for detail and aesthetics. - Culturally aware and able to navigate the nuances of luxury consumer preferences. - Strong organizational and multitasking abilities in a fast-paced environment. Why Join Us? - Work with a team passionate about luxury fashion and international markets. - Gain hands-on experience in a dynamic and rapidly growing company. - Be at the forefront of luxury marketing strategies for high-net-worth Chinese and global clients. - Opportunity to grow within the company and refine your expertise in high-end fashion marketing.

MOTIF Overview: MOTIF Inc is a global marketing agency specializing in Marketing, Design, and Media services. We help brands around the world connect with their audiences through compelling storytelling, innovative design, and data-driven marketing solutions. Our team of industry experts delivers tailored content and campaigns that drive growth, build brand equity, and create meaningful engagement across digital and traditional platforms. Whether launching new products, rebranding, or scaling global reach, we partner with clients to turn creative ideas into powerful results. What You Will Do: We are looking for a results-driven Marketing & Sales Intern to work with the CEO on planning and execution of marketing strategies while actively identifying and driving sales opportunities. The hybrid role combines creativity with commercial acumen, making it ideal for someone who enjoys both strategy and getting hands-on with closing deals. · Sales Execution: Generate and qualify leads through digital platforms and email marketing, alongside supporting sales presentations and proposals. · Client Relationship Management: Maintain the CRM system, ensuring timely tracking and communication with clients, prospects and leads. · Collaboration with Content: Work with media and content teams to support idea generation, develop promotional/sales materials to improve sales outreach and conversion · Reporting & Analytics: Monitor campaign and sales performance in coordination with the CEO and Marketing Lead, sharing insights and opportunities with the team · Support Revenue Growth: Identify and close sales opportunities with the CEO, whilst continuing to nurture client relationships. What You Will Bring: · Positive and proactive mindset, with prior sales experience · Understanding of marketing strategies and funnels · Excellent written and verbal communicational skills · Ability to solution and problem-solve What You Will Receive: · Experience of working at a growing full-service Marketing Agency · Ability to work remotely and directly with the client · Paid lunch and travel allowances · Commission on new client wins Employment Term: 6 months initially, with scope to go full-time

Position: Business Development Executive Type: Full-Time Salary: GBP 39,000 – 45,000 per annum About Us: Established in December 2017 and headquartered in the United Kingdom, MACROWILL PLASTIC ENGINEERING (UK) LTD is a trusted distributor of temporary protective films and substrates. We specialise in providing high-performance surface protection solutions tailored to the needs of the construction, automotive, electronics, and manufacturing industries. With a strong focus on quality and customer satisfaction, we continue to refine our product offerings and services to meet the evolving demands of the industrial market. We are expanding our team and are seeking a dynamic Business Development Executive to drive our business growth . Key Responsibilities: -Developed and implemented international business strategies for the plastic extrusion industry, with a focus on PE/PVC protective films and profile products. -Built and maintained long-term relationships with corporate clients, manufacturers, and trade partners across Asia and Europe. -Represented the company at international trade fairs and industry exhibitions, delivering product presentations and expanding brand awareness. -Conducted in-depth market research and collaborated with government bodies such as UKTI, CBBC, and MIDAS for investment and market insights. -Oversaw team development, training, and performance management across international teams. -Led sales and negotiation with global clients including German, Austrian, Italian, and British extrusion machinery and materials companies. -Delivered custom industrial solutions to clients, ensuring product quality, compliance, and timely delivery across logistics chains. Requirements: -Proven experience (10+ years) in international business development or sales within the plastic extrusion, industrial materials, or packaging sectors. -Strong understanding of PE/PVC protective films, extrusion lines, and surface protection product applications. -Demonstrated ability to lead business expansion initiatives, manage key accounts, and build lasting B2B relationships. -Excellent communication, negotiation, and interpersonal skills; capable of working with both local and international teams.

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).