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We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!\n\nThe main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!\n\nWhat’s in it for you?\n\n * Salary: Up to £30k depending on experience\n\n * Hours: Shift work/rota – normal hours: 9am to 7pm on Mondays and 9am to 5.30pm Tuesday to Friday\n\n * 40 hours per week, including some weekend work (hours to be discussed)\n\n * Hybrid working available once trained, 2 days WFH, 3 days in the office\n\n * Generous bonus scheme after 6 months\n\n * 25 days holiday (increasing to 30 after 2 years)\n\n * Contributory pension scheme\n\n * Life insurance benefit (4x salary)\n\n * Enhanced parental leave.\n\n * Private medical insurance\n\n * Discounts scheme for gym membership, travel and cinema\n\n * Free parking\n\nKey responsibilities:\n\n * Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements\n\n * Responding to ad-hoc business and customer questions and queries in relation to compliance\n\n * Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally\n\n * Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency\n\n * Undertaking Marketing Affiliate PEP and Sanction checks\n\n * Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements\n\n * Assessing whether customers across brands with similar personal details are the same person.\n\nWhat the employer is looking for:\n\n * Experience interacting with customers over the telephone\n\n * Be sensitive, professional, and resilient when conducting customer interactions\n\n * Have excellent attention to detail and have strong written and oral communication skills\n\n * Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative\n\n * Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure\n\n * Have the ability to develop good relationships with other departments and with clients\n\n * Available to work evenings and weekends to align with when our customers are most contactable. The successful candidate can choose between shift patterns, working one day either every weekend or every other weekend, with a day off in lieu during the week\n\nRed Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.\n\nPlease note due to the number of applications we often receive; only shortlisted applicants will be contacted

Our client is seeking an experienced HR professional to join their team on an 8-month fixed-term basis.\n\nThey are open to appointing at HR Advisor or HR Manager level, depending on experience.\n\nIt is essential that you have Cascade HR System experience\n\nWhat’s in it for you?\n\n * Salary: up to £60k depending on experience\n\n * Hours: Monday to Friday, 8am-4pm or 9am-5pm, office based\n\n * 22 days holiday plus 8 days bank holiday (increasing with length of service)\n\n * Free parking\n\n * Private medical insurance\n\n * Life insurance\n\n * Discretionary annual bonus\n\n * Salary exchange pension\n\n * Employee assistance programme\n\n * Online discount programme\n\nKey responsibilities:\n\n * Provide hands-on HR support across the full employee lifecycle, with a strong focus on employee relations (disciplinary, grievance, performance and absence cases).\n\n * Support and coach managers, ensuring HR matters are handled in line with employment law and best practice.\n\n * Deliver end-to-end recruitment, including advising on hiring strategy, coordinating interviews and managing offers.\n\n * Maintain accurate employee records and produce reports using the Cascade HR System (essential).\n\n * Ensure compliance with HR policies, procedures and statutory requirements.\n\n * Contribute to continuous improvement of HR processes and ways of working.\n\nWhat the employer is looking for:\n\n * Proven experience in a generalist HR Advisor or HR Manager role.\n\n * Strong ER and recruitment background.\n\n * Confident user of Cascade HR System.\n\n * Practical, organised and comfortable operating in a fast‑paced environment.\n\nRed Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.\n\nPlease note due to the number of applications we often receive; only shortlisted applicants will be contacted

We are proud to be partnering with a large, well-established housing charity to recruit a Head of Governance into a pivotal leadership position. With a housing portfolio of over 1,000 homes, our client is entering a significant phase of growth as they transition into a large registered provider, bringing increased regulatory expectations and opportunity. This is a critical appointment, and we are seeking a highly experienced governance professional with recent and in-depth knowledge of social housing regulation and a strong understanding of charity governance frameworks. The Opportunity Reporting to the Associate Director of Governance & Legal, as Head of Governance you will take ownership of governance operations, risk management, and compliance across the organisation. You will act as the technical expert, working closely with the Board and Executive Team to ensure robust governance, regulatory compliance, and effective risk management frameworks are in place. This role will be instrumental in supporting the organisation through regulatory inspections and strengthening its position within the sector. Key Responsibilities of Head of Governance Governance & Compliance Lead the delivery of a high-quality governance and compliance framework Ensure adherence to all statutory, regulatory, and legal obligations Act as the key contact for the Regulator of Social Housing and other regulatory bodies Provide expert guidance to senior stakeholders on governance and compliance matters Oversee submission of all regulatory and statutory returnsBoard & Secretariat Manage and coordinate Board and Committee processes Ensure production of accurate, timely, and high-quality Board papers Support Board effectiveness, including recruitment, induction, and developmentRisk & Assurance Lead the organisation’s risk management framework Oversee internal audit programmes and implementation of recommendations Maintain and develop risk registers, reports, and governance dashboards Manage insurance provision aligned to organisational riskLeadership & Stakeholder Management Lead and develop governance functions and processes Build strong relationships with Board members, executives, and external partners Promote a culture of accountability, transparency, and continuous improvement About You We are looking for a candidate who can bring: Recent, in-depth experience within social housing regulation Strong knowledge of the Regulator of Social Housing (RSH) and inspection processes (IDA experience essential) Proven expertise in governance, compliance, and risk management A solid understanding of charity law and governance frameworks Extensive experience supporting Boards and Committees at a senior level Excellent stakeholder management and influencing skills The ability to operate as a trusted advisor to senior leadership teams What’s on Offer Our client offers an excellent benefits package, including: Generous annual leave Buy & sell holiday scheme Enhanced maternity & paternity leave Competitive pension scheme Life assurance Health cash plan Blue Light Card access Employee discounts and rewards Annual salary reviews Employee Assistance Programme (EAP) Ongoing training and development Clear career progression opportunities Why Apply? This is an exceptional opportunity to join a mission-led organisation at a time of transformation, where you will play a key role in shaping governance, driving compliance, and supporting long-term strategic growth. If this Head of Governance role is of interest please apply or contact (url removed)

Are you an experienced Insurance professional looking for your next career opportunity? • Do you want to work in a supportive environment where you are recognised and rewarded for your contribution We are seeking an experienced and client-focused High Net Worth (HNW) Account Manager to manage and grow a portfolio of clients requiring bespoke home insurance solutions. This role involves delivering a premium, concierge-style service while ensuring comprehensive coverage for high-value homes, contents, and associated risks. You will act as a trusted advisor, building long-term relationships and providing tailored insurance strategies that reflect the needs of high-net-worth individuals. Position: HNW Account Manager / Account Executive Location: St Albans Salary: £30,000 - £35,000 Contract Type: Permanent, Full Time, Monday to Friday What you will be doing: • Manage a portfolio of high-net-worth clients with complex home insurance requirements, • Deliver a personalised, high-touch service, acting as the main point of contact for all client needs, • Assess client risk profiles, including high-value properties, contents, fine art, jewellery, and secondary residences, • Design and recommend bespoke insurance solutions aligned with client lifestyles, • Conduct regular portfolio reviews to ensure coverage remains adequate and competitive, • Handle renewals, mid-term adjustments, and policy placements efficiently, • Support clients with claims processes, ensuring a smooth and high-quality experience, • Identify cross-selling opportunities across wider personal lines (e.g., motor, travel, valuables), • Maintain accurate records and ensure compliance with regulatory requirements, • Stay up to date with market trends, products, and risks What we are looking for: • Experience in personal lines insurance would be highly beneficial, • Strong knowledge of home insurance products, including high-value and non-standard risks, • Experience working with insurers and underwriting teams, • Excellent relationship management and communication skills, • Ability to deliver a premium, service-led client experience, • Strong attention to detail and organisational skills, • Commercial awareness with the ability to identify growth opportunities, • Professional qualifications (e.g., CII) desirable but not essential What’s in it for you: • 33 days paid holiday per year including bank holidays, • A supportive and collaborative work environment, • Training provided for professional qualifications. Our client offers a full induction and training plan from day one and all staff can study for professional qualifications such as, CII (Chartered Insurance Institute), • Casual dress in office, • All-inclusive team meet/days out, • Great opportunity to be part of a successful and forward-thinking business, • Free parking near the office We look forward to receiving your application for this exciting opportunity. Thank you for your interest in working with Recruitment Index. Since 2020 Recruitment Index have been working with fantastic talent across the Hertfordshire, Bedfordshire and London area. Due to the high volume of applications, it is not always possible to get back to each applicant with individual feedback. However, your application will be reviewed within the next 3-5 working days. Unfortunately, if you do not hear from us you will have been unsuccessful on this occasion however, we will keep you informed of any changes. This advertisement has been posted by Recruitment Index who are acting as an employment agency on behalf of our client

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