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Content Manager – B2B Marketing (Execution & Creativity) Are you a hands-on, creative content professional who loves bringing marketing strategies to life? We’re looking for a Content Manager to take ownership of our B2B content and deliver engaging, high-quality materials that educate, inspire, and add real value for our audiences. This is a delivery-focused, execution-led role: the strategy is already in place, but we want someone who can bring it to life with flair, creativity, and initiative. You’ll have the freedom to leave your own mark while driving content that strengthens our brand, showcases our expertise, and supports key initiatives like client education and onboarding. What you’ll do • Content creation across channels: guides, case studies, videos, infographics, social posts, and more, • Education & onboarding projects: lead initiatives that show clients where we add real value, • Digital presence ownership: manage and optimise website content, LinkedIn, YouTube, and other channels, • Campaign execution: bring marketing plans to life on time and to a high standard, • Design & creative coordination: produce or coordinate on-brand materials and visual assets, • Collaboration: work with internal teams, technical experts, senior leaders, and PR partners to create content that is accurate, engaging, and effective This is a role for someone who loves to get stuck in, deliver great work, and see tangible impact from their efforts. About you • Experienced in B2B content creation or marketing communications, • Skilled at managing digital content, websites, and social channels, • Confident executing campaigns and projects from start to finish, • Creative, proactive, and hands-on — you can take ownership and make things happen, • Comfortable engaging with both technical and non-technical stakeholders Bonus: experience in construction, engineering, manufacturing, insurance, certification, or regulated industries Why this role; • You’ll own high-impact content projects that matter to real clients, • Work across marketing, technical, and senior leadership teams, • Bring your creativity and ideas to an established strategy, • Make a visible impact in B2B marketing, education, and client engagement If you love creating meaningful content, executing with precision, and putting your stamp on a B2B brand, this is the role for you.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Better places, thriving communities. Transformation Change Manager Location - Home based with some travel needed/ agile working Shape the future of Mitie's projects business. We're looking for a Transformation Change Manager to join our Programme team and help deliver the Bedrock Programme, one of the most significant transformation initiatives within Mitie. This is a fantastic opportunity to make a real impact on how we work and to support colleagues delivering construction and engineering projects across the business as we implement new commercial and financial processes, systems, and ways of working. Why this role matters You'll be at the heart of our transformation journey, ensuring that change is not just implemented—but embraced. Your work will help teams adapt quickly and confidently, enabling us to deliver better outcomes for our clients and communities. What you'll do • Develop and deliver change plans aligned to programme timelines., • Engage stakeholders across the business through clear communications and workshops., • Build and maintain a strong Change Network to champion transformation., • Design and facilitate engagement and training sessions to prepare teams for success., • Monitor readiness and adoption, identifying risks and driving solutions., • Collaborate with Business Analysts and Project Managers to align change activities with technical delivery. What we're looking for • Experience in change management within projects or programmes., • Strong communication and influencing skills at all levels., • Ability to manage multiple priorities in a complex environment., • Familiarity with change methodologies (ADKAR, Prosci, APMG) is a plus., • A proactive, resilient, and collaborative mindset. What's in it for you? • Be part of a high-profile programme shaping the future of Mitie., • Work with senior leaders and build your internal network., • Opportunity to develop your change management expertise., • Contribute to a culture of collaboration and continuous improvement. If you're ready to take on a role that will challenge and develop you—and help us deliver meaningful change apply today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Job Role: Strategy & Consulting – Supply Chain & Operations Manager (Sourcing & Procurement) Location: London Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 738,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at ___. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: Supply Chain & Operations is a major functionally-oriented strategy & consulting practice: we help our clients reimagine and transform tomorrow’s supply chains and operations to positively impact business, society, and the planet. We do this through a human-centred and data driven approach that encourages our people and clients to continuously innovate and generate significant, sustainable global impact. Built on the three pillars of customer centricity, Zero-Based mindset, and responsible operations & organizations, this is what we call the Intelligent Supply Chain. Supply Chain & Operations is seeking to recruit a Manager with strong advisory consulting experience and a history of sourcing & procurement projects. The Sourcing & Procurement community is one of the key components of Accenture’s Supply Chain & Operations service line within Strategy & Consulting that operates across industry groups. In our team you will: • Learn at the forefront of the industry, provide actionable insights to the world's top organisations, helping them address priority C-suite issues with strategies and improvements they can execute with speed and at scale, • Work in a central role enabling our Sourcing & Procurement capabilities in working with some of the best global companies in the world, responsible for helping the CPO, and their business partners, address some of the critical business issues faced today, including:, • Procurement Transformation (Operating Model, Process Design, etc.), • Strategic Cost Reduction (Zero Based Spend), • Direct & Indirect Sourcing Optimisation, • Contract Management (Compliance, Contract Lifecycle Management, etc.), • Intelligent Procurement (Technology Strategy, Systems Implementation, etc.), • Responsible and Resilient Procurement (Risk, Performance, Innovation, Diversity, Sustainability), • Mergers and Acquisitions (Pre and Post Merger Integration), • Large-scale ERP Transformation (SAP, Oracle, etc.), • Procurement and sourcing processes evaluation to identify inefficiencies, gaps, and opportunities for cost reduction. In this role you will: • Deliver key projects within the Sourcing & Procurement group to formulate and execute strategic cost reduction, procurement transformations, and large-scale ERP-led transformation programmes, • Support end-to-end strategy to implementation of procurement’s digital and analytics capabilities, including but not limited to SAP Ariba, Oracle, Coupa, Jaggaer, iValua, etc., • Drive sourcing & procurement transformations in line with client’s business challenges:, • Create capabilities (process/tools/people) in line with the future operating model, • Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools, • Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics, • Help clients harness digital and emerging technology solutions to power their operational strategies (including via RPA, IoT, Blockchain, Analytics, AI), • Offer functional consulting within at least one S/4HANA or ERP supply chain area, applying SAP solutions to drive business value, • Document and analyse procurement workflows to identify inefficiencies, optimize supplier interactions, and improve procurement cycles. Skilled in using process mapping tools to streamline sourcing strategies, reduce lead times, and enhance overall procurement performance., • Refine and optimise the client's ability to organise and analyse financial, operational and external information to create substantial shareholder value, • Maintain an understanding of advancements in technology and innovations which are happening across digital, analytics, the Procurement ecosystem and broader marketplace, • Establish and strengthen client relationships with the CPO, as well as COO, CFO and Supply Chain executives, • Collaborate in business development efforts by supporting the preparation of sales proposals and RFP responses, highlighting the value Accenture SC&O brings to clients., • Lead and mentor junior team members, helping to develop their skills and capabilities while fostering a collaborative and high-performing team environment. We are looking for experience in the following skills: • Analyse client challenges, understand the financial performance links between operations, supply chain, and corporate results, and support the development of strategic business cases., • Support the origination of new work and contribute to the sales process by assisting in proposal development and client engagement., • Manage project delivery, overseeing the execution of medium to large-scale supply chain and operations initiatives., • Maintain and foster strong client relationships, with a focus on mid-to-senior level stakeholders., • Strong ability to think strategically and collaborate with cross-functional teams to deliver measurable business outcomes for clients., • Capability to structure solutions, communicate clearly and effectively, and present findings to both internal and external stakeholders., • Ability to contribute to the development of new concepts and innovative solutions that address client needs., • Excellent communication skills, both written and verbal, with a proven ability to deliver compelling presentations., • Lead and mentor project teams, ensuring high performance and effective collaboration Set yourself apart: • 5-8 years consulting (or up to 10 years if no consulting background) experience including: delivery to agreed scope, time scales and budgets from a top tier consulting company or blue-chip organisation, • Functional experience should include some of the following: direct or indirect materials/SG&A (Technology, Marketing, Travel, Facilities, Professional Services, etc.) sourcing, contract & supplier management, cost takeout, procure-to-pay, third party risk management, sustainable procurement, • Experience in SAP transformations or other large-scale ERP led business transformation, • An in-depth understanding of the intricacies of supply chain processes and the impact of ERP solutions on these processes to identify opportunities and develop a robust business case, • Proven expertise in Operational Excellence and Continuous Improvement, with formal Lean Six Sigma training (Green Belt, Black Belt, or higher) and a track record of driving measurable improvements in process efficiency, cost reduction, and performance optimization., • Procurement technology and digital disruptor awareness, including but not limited to SAP Ariba, Coupa, Jaggaer, iValua, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience, • Experience working in one or more of Consumer Goods, Communications, Media & Entertainment, Financial Services, Energy, Utilities, Manufacturing, High-Tech (including Aerospace & Defence), Chemical & Natural Resources, Life Sciences and Logistics About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Medical Nutrition Manager (Remote – Full Time, 12 months – Maternity Cover) Department: Market Engagement Job Type: Full-time, Permanent Location: Remote (UK) Salary: Competitive + excellent benefits Are you a clinically credible, commercially minded medical nutrition expert who thrives at the intersection of science, regulation, and market engagement? This is a pivotal opportunity to shape how evidence-based medical nutrition is positioned, communicated, and trusted across the healthcare landscape. About the Role As Medical Nutrition Manager – Market Engagement (MNM-ME), you’ll be a senior scientific and regulatory authority within our Market Engagement team. You’ll ensure all product communications, packaging, and campaigns are scientifically robust, fully compliant, and strategically aligned with business objectives. This role blends Medical Affairs, Regulatory Compliance, and Commercial Engagement, supporting product innovation, brand integrity, formulary access, and meaningful engagement with HCPs, KOLs, NHS stakeholders, and regulatory bodies. Key Responsibilities Clinical & Scientific Leadership • Act as the internal expert on medical nutrition science, FSMP regulations, and Medical Affairs, • Translate clinical evidence into compelling, compliant value propositions, • Partner with Marketing, Commercial, and Market Access teams to deliver credible, compliant campaigns, • Support KOL engagement, NHS/private sector relationships, and ACBS positioning, • Review and approve packaging artwork, labelling, and patient materials (FSMP, FIC, MHRA), • Ensure accuracy of nutritional data, claims, allergens, and mandatory statements, • Interpret and communicate clinical studies and product evaluations, • Support publications, abstracts, white papers, and health-economic data, • Ensure compliance with ABPI, PAGB, EFSA, MHRA codes and internal SOPs, • Support ISO 9001, ISO 14001, and B-Corp objectives, • Collaborate across QA, Supply Chain, Product Development, PR, ESG and Commercial teams Requirements • Degree in Nutrition, Dietetics, or Life Sciences (postgraduate desirable), • HCPC registration or equivalent, • 5+ years’ experience in medical nutrition / FSMP / healthcare, • 3+ years’ experience across Medical Affairs, Regulatory Compliance, packaging sign-off, and cross-functional market engagement, • Strong knowledge of ONS products, FSMP regulations, ACBS processes, and NHS procurement, • Experience translating science into effective, compliant marketing and education, • Confidence presenting at conferences and engaging senior stakeholders, • Commercial acumen, supplier management experience, and ESG awareness, • A proactive, solutions-focused mindset with exceptional attention to detail, • Self-starter with ability to work independently, • Proficient with Microsoft 365 (including Teams), • Team player with a proactive, “can-do” attitude, • Confident working independently in a remote environment What We Offer • Fully remote working (UK-based role), • Competitive salary (dependent on experience), • Collaborative, supportive culture with room for innovation and ownership, • Work with purpose in the healthcare sector, making a meaningful impact Who are AYMES? AYMES is an innovator in the Oral Nutrition Supplements sector. We have achieved remarkable and continued growth, and we have ambitious strategic plans to grow our portfolio. We provide the NHS with highest quality, best value Oral Nutrition Supplements and are regularly voted the best tasting product in the ONS sector. We are a team of agile, dynamic, and innovative individuals striving to continue moving quicker and faster. Why AYMES? At AYMES we believe in creating an environment where everyone can thrive. Our team is made up of the most talented in their fields of expertise and we believe that every individual brings unique and valuable insight into our business. Working for AYMES you’ll get… • To be part of a forward-thinking B-Corp certified business, • Fully remote working, • 3 paid Charity Engagement days to allow you to support causes close to your heart, • 25 days annual leave, • Flexible benefits, • A Strengths based environment that supports you flourish with your natural talents as well as your learned skills

Aureos is seeking a Health and Wellbeing Advisor to join our growing team. This role supports all aspects and delivery of the Health & Wellbeing programmes and align to the HSQEW strategy, supporting evidence-based practice. We will consider candidates based anywhere within the UK, as this is a UK wide role with regular travel involved. This is an ideal opportunity for someone who is passionate about health and wellbeing with progression and career development. Primary tasks and duties • Promotion of safe equipment, standards and method of working., • Showing the behaviours expected, providing challenge where required and not walking by, leading by example each and every time., • UK Travel for site visits to support HWB delivery., • Deliver Thrive health & wellbeing checks and Prostate Specific Antigen tests., • Ongoing promotion of health and wellbeing support avenues/ initiatives., • Support delivery of workshops and toolbox talks., • Support TCUP 1 & 2 delivery (these are our inhouse training days for employees)., • Support POPS manual handling delivery., • Carryout DSE Assessments., • Support and maintain HWB activity database., • Support, develop and maintain the HWB communications programme: HWB intranet page & HWB campaigns calendar., • Support the delivery of the health and wellbeing KPI’s against the strategy., • Collaborate, maintain and develop links with internal support teams including social values: sustainability, inclusion; learning & development, health & safety and communications., • Build and maintain effective working relationships with site teams, clients and other stakeholders, • Actively continue HWB own personal development and keep competencies up to date., • Attend an annual GPS review with HWB Manager. Secondary tasks and duties • Support the HWB Manager with day-to-day planning and scheduling of HWB programme., • Encourage use of HSQEW reporting systems and quality contributions., • Comply with all procedures and instruction contained within the Aureos’s Business Management System (BMS)., • Support maintenance and improvement of ISO 45003., • To conduct yourself in a professional and polite manner at all times ensuring excellent customer service and the companies hard earned reputation are maintained., • Look after all equipment and other Aureos owned property including vehicles Qualifications, Training and skills Essential: • Driving Licence, • Ability to use IT systems including Microsoft 365, and HSQE specific systems., • Active listening skills., • To conduct yourself in a professional and polite manner at all times ensuring excellent customer service and the companies hard earned reputation are maintained., • Time management and relationship skills, comfortably working effectively within a broad range of working environments., • Strong interpersonal skills able to communicate clearly to inform and influence others; uses appropriate, effective methods to deliver messages, non-judgemental., • Embraces and drives continuous improvement, challenging the status quo for the benefit of the business, supporting learning and development., • Work autonomously and flexibly within the UK and Ireland – UK wide travel is essential., • Positive attitude towards supporting and working with people., • Hands on approach to problem solving., • Demonstrate excellent communication skills both written and verbal., • Be self-motivated, can work within a team and individually., • Ability to use IT systems including Microsoft 365., • Ability to work overtime if required., • Presentation skills., • Excellent standard of written and numerical literacy. Desirable: • Mental Health First Aid trained., • Applied Suicide Intervention Skills Training (ASIST.), • Demonstrate relevant industry educational qualifications e.g NEBOSH., • Background knowledge in physiology, psychology, healthcare, sports science or health & safety or similar., • Experience of workplace health and wellbeing, • Experience in delivering a personal health check including measurement of finger prick cholesterol and glucose testing; BP; body composition using BIA; weight; height; waist; grip strength dynamometer: a risk CVD risk calculation software., • Experience in motivational interviewing for personal health checks and behaviour change techniques including brief interventions, • Working knowledge of safeguarding/ previous training in safeguarding, • Workplace health and wellbeing programmes and health promotion, • Data entry and use of web enabled database systems, • Passion for health, fitness, wellbeing related interest and experience In return you will receive. • Generous Salary, • 25 days Holiday plus Bank Holiday, • Pension, • Learning & Development opportunities, • Assistance and Wellbeing support Equal opportunities Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Company Overview OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking a Competent Statutory Inspector to join our Topside Division. Location • United Kingdom (Hybrid/Offshore). Core Purpose • Responsible for the safe implementation of OEG Renewables policies and procedures on various offshore wind projects predominantly within the UK and Europe., • Assisting the Team Lead in planning, mobilising, execution, and demobilising of statutory inspection work scopes., • Maintaining personal performance in line with industry, client, project, and company requirements., • Aiding in the design and implementation of engineering solutions for statutory inspection projects., • Use of company software to monitor and track company/client assets deployed on project and create reports of thorough examination., • Working in small teams of 2-5 to deliver statutory inspections to on and offshore client assets., • This role is primarily offshore based or living on shore with daily transit offshore. Key Responsibilities and Accountabilities • Keeping up to date with any new or amended processes, procedures and regulatory changes that impact the role and learn information about new products, whilst always following instructions from the company., • Ensure all internal communications are read, understood, adhered to, and acknowledged. Clarity must be sought where needed to aid understanding, and all instructions contained therein must always be followed., • Attend meetings as directed by your manager including one to ones, performance reviews and training/coaching etc., • Responsible for security of client and company data as provided and used in the role., • Responsible for security of company property as provided and used in the role., • Support department initiatives to help achieve departmental annual targets and objectives. Inspection: • Conducting thorough examinations in line with local legislation such as LOLER and PUWER., • Fire Extinguisher Inspection., • TMSE Inspections., • PFPE Inspections., • Loose Lifting Equipment Inspections., • Inspection of Hydraulic systems (PRV’s and accumulators)., • Inspection and Load Testing of WTG nacelle cranes (hoists and hydraulic cranes such as HIAB)., • Inspection and Load Testing of Davit Cranes using water weights., • Inspection and Load Testing of man riding lifts. Quality Control: • Daily checking of project reports to ensure the correct certification has been created and reports have been completed correctly., • Logging of all process nonconformities in MY compliance., • Annual document reviews., • Take an active role in the continual improvement of OEG Renewables quality system and standards., • Creation of Standard Operating Procedures (SOPs) covering the tasks of this role where required., • LOLER/PUWER inspections on company equipment., • Responsible for pre and post project equipment inspections noting any deficiencies and damages using obtained data to conduct root cause analysis where applicable. Skills and Experience • 5 years’ experience in similar role., • Statutory Inspection experience., • Relevant vocational training such as an apprenticeship in mechanical or electrical disciplines., • Davit Crane Inspection Maintenance and Load Testing with waterbag on models such as Palfinger, Seasight, Noreq Acta and Granada., • Nacelle Crane Inspection and Maintenance on models such as Demag DS10, HIAB V2/V4, HMF & Palfinger PCWM3300. WTG Service Lift Inspection and Maintenance on models such as Avanti X & XL, Skyman TH250 and Goracon., • Strong communication skills., • Proficient in IT including Microsoft Office and reporting software’s., • Responsible and accountable., • Ability to prioritise and organise tasks., • Good understanding of LOLER/PUWER/PSSR and Fire Safety Regulations., • Good understanding of calibration and calibration requirements., • Good understanding of COSHH regulations., • Relevant crane/service lift training certifications and/or demonstrable experience., • Maintenance and troubleshooting background (highly desirable). Qualifications • Loose Lifting Equipment Inspection., • Full UK clean driving licence., • GWO BST including Sea Survival., • GWO BTT., • TMSE Inspection., • BAFE Fire Extinguisher Inspection., • Crane/Wire Rope Inspection., • PSSR Inspection., • OGUK Medical., • Wind Turbine Safety Rules Training. We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.

Company Overview OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking a Lead Statutory Inspector to join our Topside Division. Location • United Kingdom (Hybrid/Offshore). Core Purpose • Responsible for safe implementation of OEG Renewables policies and procedures at site and shift level on various offshore wind projects predominantly within the UK and possibly worldwide., • Assisting the department manager in planning, mobilising, execution, and demobilising of statutory inspection work scopes., • Maintaining team performance in line with industry, client, project, and company requirements., • Aiding in the design and implementation of engineering solutions for statutory inspection projects. MY compliance and Motion Kinetic Software to monitor and track company assets deployed on project., • Responsible for small teams with scope for this to change in line with project requirements., • Assist in the implementation of company and project policies and procedures acting as the client liaison and taking part in briefing/debriefings on daily offshore progress and planning., • Aiding in the production of departmental procedures and documentation in line with company document control systems., • This role is primarily based offshore or living on shore with daily transit offshore. Key Responsibilities and Accountabilities General: • Ensure team members are sufficiently equipped for statutory inspection projects., • Management of project tooling and equipment., • Management of project consumable stock items such as inspection tags and oils and greases., • Auditing of teams PPE and uniform standards., • Mentoring junior technicians., • Produce daily reporting and inspection checklists., • Implementing OEG Renewables and client safe systems of work. Inspection: • Conducting thorough examinations in line with local legislation such as LOLER and PUWER., • Fire Extinguisher Inspection., • TMSE Inspections., • PFPE Inspections., • Loose Lifting Equipment Inspections., • Inspection of Hydraulic systems (PRV’s and accumulators)., • Inspection and Load Testing of WTG Nacelle Cranes (hoists and hydraulic cranes such as HIAB)., • Inspection and Load Testing of Davit Cranes using water weights., • Inspection and Load Testing of man riding lifts. Leadership: • Managing current contractors and employee technicians with support from the department manager., • Managing company reporting at site level., • Supporting project managers in tooling and solution delivery., • General purchasing of small items., • Support with the creation of PDF documents., • Management of project tooling and equipment files., • Management of Motion Kinetic and My Compliance systems at site level. Quality Control: • Daily checking of project reports to ensure the correct certification has been created and reports have been completed correctly., • Logging of all process nonconformities in MY Compliance., • Support with annual document reviews., • Take an active role in the continual improvement of OEG Renewables quality system and standards., • Create Standard Operating Procedures (SOPs)., • Carry out LOLER/PUWER inspections on company equipment., • Support with pre and post project equipment inspections noting any deficiencies and damages, use obtained data to conduct root cause and analysis where applicable. Environmental: • Dispose of waste in accordance with waste management procedures. Skills and Experience • Keep up to date with any new or amended processes, procedures and regulatory changes that impact the role and learn information about new products, always following instructions from the company., • Ensure all internal communications are read, understood, adhered to, and acknowledged. Clarity must be sought where needed to aid understanding, and all instructions contained therein must always be followed., • Attend meetings as directed by the line manager including one to ones, performance reviews and training/coaching., • Responsible for security of client and company data as provided and used in the role., • Responsible for security of company property as provided and used in the role., • Support department initiatives to help achieve departmental annual targets and objectives. Qualifications • 5 years’ experience in similar role., • Relevant vocational training such as apprenticeship in mechanical/electrical discipline., • LEEA Foundation and further LEEA Diplomas., • Ability to prioritise and organise tasks., • Strong communication skills., • Good understanding of LOLER/PUWER/PSSR and Fire Safety Regulations., • Loose Lifting Equipment Inspection., • PFPE Inspection., • Good understanding of calibration and requirements., • Understanding of COSHH regulations., • Full UK clean driving licence. We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.

Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This will be hybrid role ( 2 days a week in the office): London, Cardiff, Edinburgh or Warrington. This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time. You’ll lead the development of a unified, multi-channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value. As a Supporter Experience Manager you will: • Design and implement a multi-channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation., • Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth., • Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes., • Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches., • Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement., • Identify and maximise cross sell opportunities, ensuring supporters are engaged in meaningful and personalised ways., • Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data led engagement., • Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives., • Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively. To be successful, you must have experience: Essential • Significant experience in a supporter experience role or delivering supporter journey strategy., • Strong background in multi-channel communications and content delivery., • Highly developed analytical skills, with the ability to translate insight into action., • Experience designing and refining end to end supporter journeys., • Proven project management skills and the ability to collaborate effectively across teams., • Excellent interpersonal and influencing skills with internal and external stakeholders. Salary: £53,549 for London, £48,576 for all other locations. Location: London, Cardiff, Edinburgh or Warrington hybrid working , 2 days in the office. Contract: Permanent, 35 hrs a week Closing date: on rolling basis Interview: TBC Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business. The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us. What you will be responsible for: • Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program, • Match Veracode solutions to customer's technical, security, and business needs., • Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment., • Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch., • Demonstrate and integrate Veracode products across the entire software development toolchain., • Present Veracode’s vision, strategy and product roadmaps to executives and technical management., • Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions., • Keep abreast of security industry trends, emerging development technologies and apply them to improve customer’s technical goals. Required Skills: • Minimum five years’ experience in cyber security., • Customer facing experience with strong listening and business relationship skills., • System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.), • Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL), • Familiarity with how .NET, Java, JavaScript programs are compiled and packaged., • Hands-on experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.), • Customer requirement gathering, prioritization and scoping experience., • Enthusiastic, self-starter with a charismatic personality, • Fluency in French a plus, but not required, • Must be willing to travel 10-25% What we offer you: • Medical, Dental, and Vision Coverage to meet all your healthcare needs, • Unlimited paid time off and flexible work arrangements to support a healthy work-life balance, • Extensive development and training offerings to help you grow with us, • An annual contribution of 6% towards your pension, • Life assurance, personal accident, and long-term disability insurance, • Enhance parental leave initiatives as well as other family friendly benefits, • Annual fitness reimbursements and access to apps that support wellbeing, • Summer and end of year social events to bring the team together and celebrate our success Fraudulent Recruitment Alert - Be Aware and Stay Informed At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information. Here’s our recruitment promise to you: • Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers., • Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.

Senior Product Manager, Billing / Quote-to-Cash About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role We are looking for a strategic, energetic, and analytical Senior Product Manager with a strong business mindset, excellent communication skills, and a rock-solid technical foundation. You will own and evolve Intermedia’s mission-critical billing and quote-to-cash systems, ensuring our global partner and customer ecosystem is billed reliably, accurately, and at scale. This role sits at the intersection of product, finance, and operations. You will be a champion for our partners, driving billing capabilities that support multi-tier reseller models, flexible pricing, and seamless channel experiences. This position is not for the faint of heart—billing is complex, dynamic, and central to our business success. Responsibilities • Own the strategy, roadmap, and execution for Intermedia’s billing and quote-to-cash systems., • Drive platform evolution to improve scalability, accuracy, and automation while supporting new products, pricing models, and partner-driven revenue streams., • Partner cross-functionally with Engineering, Finance, Sales, Operations, and Support to deliver high-impact solutions that balance business needs with technical trade-offs., • Translate customer and partner requirements into clear product initiatives with measurable business outcomes., • Champion partner-first experiences in billing, including seamless reseller flows and self-service capabilities., • Continuously evaluate emerging technologies, including AI, and identify opportunities to improve billing workflows, customer/partner experience, and internal efficiency., • Represent billing platform strategy with senior leadership, ensuring alignment with company objectives. Required Skills & Experience • 5+ years of Product Management experience, with at least 3 years focused on enterprise billing, subscription management, or quote-to-cash systems., • Deep understanding of B2B billing flows, subscription models, and partner/reseller ecosystems., • Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms., • Exceptional analytical and problem-solving skills, with comfort working in financial and operational data., • Strong written and verbal communication skills, with the ability to influence senior stakeholders., • High attention to detail, with proven ability to manage multiple priorities under pressure., • BA/BS in Computer Science, Engineering, Math, or a related technical field, or equivalent practical experience. Preferred Skills • Experience with leading billing or Q2C platforms (e.g., Zuora, Salesforce CPQ, NetSuite, SAP, Oracle, or large-scale in-house platforms)., • Familiarity with partner/reseller billing complexity (tiered pricing, discounts, commissions)., • Experience with usage-based billing and subscription monetization models., • Proficiency with AI-driven tools for product management productivity (e.g., research, requirements drafting, data analysis, workflow automation)., • Interest in applying AI/ML to billing or financial systems (e.g., anomaly detection, collections optimization, LLM-powered support tools)., • Strong technical aptitude; able to dive into data models, APIs, and integrations to inform product strategy.

About Cylynt: Cylynt is a leading developer of anti-piracy and license compliance technology. We are an innovative company that has already established itself as the preferred supplier to industry leading enterprise software companies. With comprehensive software telemetry and SaaS based business intelligence solutions, our technology allows customers to track unlicensed corporate usage of their valuable software and convert unlicensed corporate users into paying customers. Position Summary: Cylynt is seeking to recruit a Senior Product Manager on an initial B2B 12 month contract, with responsibility for managing the entire product life cycle of a portfolio of products, from strategic planning to tactical activities. As a Product Manager, you will guide multiple engineering teams to bring our products to market and grow the company’s product portfolio – including evolving existing product capabilities and developing new products for the company. The successful candidate must have a minimum of 5 years’ experience as a Product Manager. Experience managing a mix of both SaaS and Enterprise software products is highly desirable. Job Profile: -Responsibility for managing the entire product life cycle from strategic planning to tactical activities. -Specifying market requirements for current and future products by conducting market research supported by visits to customers and partners. -Manage relationships with other teams throughout the organisation that are required to ensure successful product deliveries. -Work closely with engineering managers and engineering teams to fulfil the product backlog using Scrum/ Agile methodologies. -Contribute to a product go-to-market plan, and working with all departments across the business to execute. -Research and analyse technologies in the industry that can be utilized to contribute to the product’s success. -Encourage and promote innovation in the teams working on your products. -Manage strategic partnerships required to support the business. -The role requires occasional business travel, both domestic and international. Experience / Skills: -A minimum of 5 years’ experience as a Product Manager. -Experience managing SaaS products and technologies is essential. -Experience managing revenue-generating, customer facing products is essential. -Experience managing enterprise software products is desirable. -Experience of feature breakdown and user story writing. -Experience working with Agile/Scrum methodologies. -Good internal and customer presentation skills. -Excellent organization, time management, and project leadership skills. -Excellent English written and verbal communication skills. Candidate profile: -You must possess a blend of business and technical savvy skills; a big-picture vision, and the drive and know how to make that vision a reality. -You must enjoy spending time to understand customer problems and find innovative solutions for the broader market. -You must be able to communicate and collaborate effectively to accomplish your objectives in a geographically dispersed working environment. -You will work with multiple engineering teams, both local and remote, to define and develop product release requirements. -You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. -You will also serve as the internal and external product evangelist, working with the sales channel and key customers. -You must be a highly motivated self-starter, versatile team player and a leader who can drive objectives to completion across an organization. -You must demonstrate a commitment to high quality, and a passion for learning new skills. Educational Requirements: -BSc in Computer Science or other equivalent technical/engineering discipline.

About Us Reading Room is a leading digital agency with over 20 years of experience in delivering impactful digital experiences for clients across the public sector, membership organisations, and more. We’re part of the Rippleffect Group, with offices in the UK, Portugal, and the Philippines. We’re driven by curiosity, collaboration, inclusivity, transparency and resourcefulness – and we’re looking for someone who shares those values to join our team. About The Role Reading Room are looking for a seasoned Paid Media specialist, that will help the agency grow its impact within its existing and prospective client base. This maternity cover role will have the exciting chance to build on the velocity of a very successful growth period within the team. We are looking for an ambitious paid media leader who enjoys taking on practical challenges and delivering rewarding results. Reports to: Marketing & Communications Lead Contract: 10-month, fixed term contract (maternity cover) Term: 30 March 2026 - 29 January 2027 Work set-up: Remote or Hybrid Salary: £38,000 - £42,000 Overview As Paid Media Manager, you will be responsible for planning, implementing, and optimising paid media campaigns across various platforms including Google Ads, Bing Ads, Meta Ads (Facebook/Instagram), Tiktok and LinkedIn Ads. You will play a crucial role in driving our clients' digital marketing success through strategic campaign management and data-driven insights. You’re an integral part of our Digital Marketing team working alongside other colleagues for content, SEO and CRO (as well as wider digital execution). You’re a team player and accustomed to presenting ideas and interfacing with clients as well as contributing as part of a wider collaborative team, serving both clients and internal stakeholders as well. Whilst this role involves a lot of hands-on delivery of client paid media projects, it is a great opportunity for anyone looking to grow a department within an agency with plenty of room for growth. Key Responsibilities: • Develop and execute comprehensive paid media strategies aligned with client objectives and target audiences., • Manage all aspects of paid media campaigns including campaign setup, budget allocation, keyword research, ad copy creation (with support from content teams), problem solving relating to issues such as tracking, and ongoing optimisation., • Monitor campaign performance, analyse key metrics, and provide regular reporting to clients with actionable insights for improvement., • Contribute paid media forecasting insights, collaborating with other marketing team members to develop marketing forecasts for clients, • Conduct A/B testing and implement best practices to maximize campaign effectiveness and ROI., • Developing and delivering compelling client pitches and media proposals tailored to business goals and audience insights. You will be able to translate strategic goals into actionable media plans, including budget allocation, channel mix, and targeting., • Stay up-to-date with industry trends, algorithm changes, and new advertising features to ensure campaigns remain competitive and innovative., • Collaborate with cross-functional teams including Developers, SEO, CRO, Project Management and Client Service to deliver integrated marketing solutions., • Attend client meetings to discuss findings in relation to audits, reports and other paid work. Advise on and attend pitches to discuss how our paid services would be of benefit to prospective new clients., • Generate monthly reports for all client campaigns Required Skills: • Expert proficiency in managing paid media campaigns across Search and Social. Such as on Google Ads, Bing Ads, Meta Ads (Facebook/Instagram), TikTok Ads and LinkedIn Ads., • Experience with Google Analytics and Google Tag Manager for campaign tracking and performance analysis., • Experience creating and delivering on a performance marketing strategy on behalf of an organisation or within an agency, • Expert analytical skills with the ability to interpret data, identify trends, and make data-driven strategic recommendations., • Excellent communication skills with the ability to present complex ideas and performance reports in a clear and concise manner., • Proven track record of delivering successful paid media campaigns and achieving measurable results., • Experience developing forecasting reports, • Ability to manage multiple projects simultaneously in a fast-paced environment while maintaining high attention to detail., • Strong problem-solving skills with a proactive and solution-oriented mindset. Desirable Skills: • Experience pitching in paid media work, advising on approaches as part of wider bids., • Familiarity with technical solutions to troubleshooting the management of ads (such as on GTM), • Familiarity with Consent Management Platforms (CMPs) and understanding of data privacy regulations (e.g., GDPR, CCPA)., • Proficiency in software relating to paid media including, Google Tag Manager, GA4, Supermetrics, Looker Studio or similar data visualisation tools for advanced reporting and insights., • Experience delivering and growing the Paid Media offering for an agency Education & Experience: • Minimum of 4 years of experience in paid media management, with a focus on Google Ads, Bing Ads, Meta Ads, and LinkedIn Ads., • Relevant certifications (e.g., Google Ads Certification) are a plus.

The Role At The Config Team, we don’t just deliver SAP services. We build long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we’re looking for a Senior / Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. This is a senior, visible role with real influence, ideal for someone who enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior / Lead Service Delivery Manager, you’ll be the strategic heartbeat of our AMS customer relationships. You’ll ensure services are delivered flawlessly against SLAs, while continuously improving how we operate, scale, and innovate. You’ll work closely with Account Managers, Delivery Leads, consultants, and partners to ensure our customers feel confident, supported, and delighted, every step of the way. This role goes beyond operational excellence. You’ll help define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS. Key responsibilities • Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met., • Acting as the senior escalation point for major incidents, leading resolution and stakeholder communications through to closure., • Building trusted, long-term relationships with customer and internal senior stakeholders., • Leading ITIL-aligned processes across incident, problem, change, and service request management., • Managing service risks, breaches, and improvement plans with confidence and commercial awareness., • Producing and presenting service performance reports, insights, and recommendations to customers and internal leadership., • Owning and leading customer transitions into AMS, ensuring smooth, well-governed onboarding., • Driving continuous improvement of AMS services, processes, and methodologies., • Contributing to and often leading the design of new service offerings, renewals, pricing, and SLAs., • Supporting sales activity including RFP responses, customer presentations, and service proposals., • Mentoring and supporting the wider delivery team, influencing resourcing and planning decisions. Job requirements You’re likely to be successful if you bring • Strong experience in SAP AMS / Managed Services service delivery., • Proven leadership across complex support environments with multiple stakeholders., • Solid working knowledge of ITIL-based service delivery, ideally with certification., • Experience transitioning customers into SAP Managed Services., • Confidence operating at senior stakeholder and leadership level., • Excellent communication, relationship-building, and influencing skills., • Strong commercial awareness with the ability to balance cost, value, and customer satisfaction. Nice to have • Background in an SAP consultancy environment., • SAP certifications. Apply today! Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported. We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need. Together, we make the difference that creates a smile across the whole supply chain, starting with our team. Find out more about life at The Config Team, visit Glassdoor: ___,26.htm If you’re an experienced Service Delivery leader ready to step into a senior, influential role where you can shape services, lead people, and delight customers, we’d love to hear from you! For a full job description or if you have any questions, please submit your CV.

Candidates should note that they must provide a note on their CV detailing the region in which they are applying for, failure to do so may result in your application not being considered. About the roles We are seeking an experienced project engineer across the North East & Midlands to work on one of the largest security transformation projects in the UK. The regional splits are as follows: • North East & Scotland (NE & S), • West Midlands & Wales (WM & Wales) Working directly for our client’s senior programme manager, you will oversee and drive the successful mobilisation and delivery of access control, intrusion detection and video surveillance installation projects. You will attend sites distributed nationally and provide a key interface between the internal client project teams, embedded commissioning teams and installation teams. You will act as subject matter expert (SME) on Genetec and provide technical oversight to the programme manager. You will work in conjunction with the physical security analyst (PSA) team to ensure technical specifications and designs are aligned to completed risk assessments. The ideal candidate must excel in multitasking and thrive in a fast-paced, dynamic environment. What you will do • Report directly into the clients Senior Security Programme Manager., • Travel nationally within the region, where required, to complete survey, data capture and quality assessment tasks, • Assess and validate submitted designs against the clients project standards., • Assist in co-ordinating works with the various delivery teams including but not limited to IT teams, power teams, fire teams, security service integrators, SOC and senior stakeholders., • Lead participation in the Request for Change (RFC) Change Control process system to support project and handover activities., • Supervise and oversee documentation for the commissioning process and ensure final sign-off., • Manage and maintain the commissioning folders for each project, ensuring accuracy and completeness., • Responsible for ensuring that system projects are completed, from requirements gathering, and system/solutions design, through to deployment within agreed deadlines, within budget, and any potential issues escalated in line with internal policy while maintaining the client’s best interests., • Work collaboratively in a multidisciplinary national team., • Prepare and deliver accurate weekly reports., • Lead communications within the group and actively participate in meetings., • Continually ensure that practices, policies, strategy, and services represent the client’s and the Company’s best interests. What we are looking for • Experienced and certified in Genetec Synergis and Omnicast., • Highly proficient in the use of Microsoft Office suite including Project, Word, Excel, and PowerPoint., • The ability to identify and meet project deadlines and deliverables., • Excellent written and verbal communication skills with both internal and external parties. NB: The successful candidate will be required to pass our security screening procedures and those required by our client(s) if necessary.

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