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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    5 days ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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  • Content and Social Media Intern
    Content and Social Media Intern
    6 days ago
    Part-time
    Staines-upon-Thames

    Internship Position Title: Content and Social Media Intern About Solfinds Solfinds is a UK-based travel technology company redefining how people discover their next destination. We believe every journey begins with inspiration, and we’re building an intelligent platform that connects travellers with experiences tailored to their interests, aspirations and lifestyle. Driven by innovation, creativity and thoughtful design, our ambition is to simplify travel discovery while encouraging exploration beyond the obvious. Every feature we develop is guided by a commitment to helping people uncover places, cultures and moments that leave a lasting impression. As a growing venture, we offer an environment where ideas are welcomed, initiative is recognised and collaboration shapes everything we build. Joining Solfinds means contributing to meaningful projects, working alongside the founding team and helping influence a product designed for a global audience. Whether you’re passionate about storytelling, digital media, technology or travel, you’ll have the opportunity to develop practical skills while playing an active role in bringing our vision to life. Purpose of the Internship The purpose of this internship is to provide practical, hands-on experience in digital marketing, content creation, community engagement, and brand development within an early-stage startup environment. The internship is designed to support the intern’s professional growth while contributing meaningfully to Solfinds’ mission of inspiring people to discover extraordinary travel experiences. Internship Duration This is a 7 months programme. The internship will initially be reviewed after 90 days to discuss progress, development, and future opportunities. Expected Commitment Expected working hours: 20 hours per week. Expected Work style: Remote. Working hours and responsibilities may be adjusted by mutual agreement as the needs of the business evolve. Responsibilities The intern may be involved in activities including, but not limited to: • Creating engaging social media content., • Researching travel destinations and trends., • Supporting community engagement across social platforms., • Assisting with content planning and scheduling., • Generating creative campaign ideas., • Monitoring content performance and suggesting improvements., • Supporting marketing initiatives and brand awareness campaigns., • Participating in team meetings and contributing ideas. Supervision & Development The intern will work under the guidance of the Solfinds leadership team. Regular feedback, mentoring, and development discussions will be provided to support learning, creativity, and professional growth. Questions, ideas, and initiative are encouraged throughout the internship. However, we require an intern confident to work with and without supervision. Internship Status This internship is currently unpaid. As Solfinds is an early-stage startup, the internship is offered as a learning and professional development opportunity rather than paid employment. Should the business grow to a stage where paid opportunities become available, interns who have demonstrated commitment, professionalism, and strong performance may be considered for future paid positions. However, this internship does not guarantee future employment or remuneration. Professional Expectations The intern agrees to: • Act professionally and respectfully., • Communicate openly and honestly., • Complete agreed tasks to the best of their ability., • Maintain confidentiality., • Contribute positively to the Solfinds culture and values. How to Apply If you’re excited by the opportunity to grow with an ambitious travel technology startup, we’d love to hear from you. We value your ability to learn fast & grow, curiosity, creativity and initiative that fruitfully produces an aligned goal, more than perfect experience. Shortlisted candidates will be invited for an online conversation with the founding team. DEADLINE IS 15TH AUGUST, 2026. Applications will be reviewed on a rolling basis. We encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should a suitable candidate be identified.

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