Mandarin Speaking IT Associate - Infrastructure
7 days ago
London
Title: IT Associate (Mandarin Speaking) Location London, UK (office based) Salary £40,000 per annum About the Role An organisation is seeking a proactive and hands-on IT Infrastructure Engineer to take ownership of internal IT operations across office and distributed environments. This is a broad, infrastructure-focused role covering IT support, infrastructure operations, system administration, security, network management, and internal collaboration platforms. You will act as a key IT contact, ensuring stable, secure, and efficient IT services across the business. Key Responsibilities 1. IT Infrastructure & Operations • Manage and maintain daily IT infrastructure operations, ensuring system stability and performance., • Oversee endpoints, systems, and core IT services across office and remote users., • Support infrastructure upgrades, optimisation, and standardisation. 1. Helpdesk & End-User Support • Provide 1st and 2nd line IT support to all internal users., • Troubleshoot hardware, software, and access-related issues efficiently., • Support laptops, desktops, printers, meeting room systems, and peripherals., • Deliver responsive, high-quality support in a fast-paced environment. 1. Network & Systems Administration • Support and troubleshoot LAN/Wi-Fi networks, switches, routers, and connectivity., • Administer Windows OS and Microsoft 365 environments., • Ensure smooth operation of internal business systems and tools. 1. IT Security & Compliance • Implement and maintain IT security policies and controls., • Support compliance with data protection standards (e.g. GDPR)., • Conduct system monitoring, access control, and routine security checks. 1. Internal Tools & Collaboration Systems • Administer and support internal collaboration tools (e.g. Lark or similar platforms)., • Manage user accounts, permissions, and configurations., • Support rollout and optimisation of internal systems. 1. IT Asset & User Lifecycle Management • Manage IT assets (procurement, inventory, setup, lifecycle tracking)., • Handle employee onboarding and offboarding (device setup, account provisioning, access rights)., • Maintain standardised IT processes and documentation. Required Skills & Experience • 1-3 years’ experience in IT Infrastructure, IT Support, or Systems Administration., • Strong hands-on experience across infrastructure and end-user support., • Solid knowledge of Windows OS and Microsoft 365., • Good understanding of networking fundamentals (LAN, Wi-Fi, switching, routing)., • Experience managing user lifecycle (onboarding/offboarding, device and account setup)., • Familiarity with IT security practices and compliance., • Strong troubleshooting and problem-solving abilities., • Fluency in Mandarin and English is essential., • Practical, adaptable, and proactive with a “hands-on” mindset., • Able to work under pressure, take ownership, and handle a wide range of tasks independently. Desirable Skills • Experience with collaboration or OA tools (e.g. Lark, Teams, Slack)., • Exposure to multi-site or international environments., • Knowledge of enterprise systems (CRM, ERP, etc.)., • Relevant certifications (CompTIA, Microsoft, ITIL).