Mandarin Speaking IT Associate - Infrastructure
28 days ago
London
Title: IT Associate (Mandarin Speaking) \n Location \n London, UK (office based) \n Salary \n £40,000 per annum \n \n About the Role \n An organisation is seeking a proactive and hands-on IT Infrastructure Engineer to take ownership of internal IT operations across office and distributed environments. \n This is a broad, infrastructure-focused role covering IT support, infrastructure operations, system administration, security, network management, and internal collaboration platforms. You will act as a key IT contact, ensuring stable, secure, and efficient IT services across the business. \n \n Key Responsibilities \n 1. IT Infrastructure & Operations \n\n • Manage and maintain daily IT infrastructure operations, ensuring system stability and performance.\n, • Oversee endpoints, systems, and core IT services across office and remote users.\n, • Support infrastructure upgrades, optimisation, and standardisation.\n\n 1. Helpdesk & End-User Support \n\n • Provide 1st and 2nd line IT support to all internal users.\n, • Troubleshoot hardware, software, and access-related issues efficiently.\n, • Support laptops, desktops, printers, meeting room systems, and peripherals.\n, • Deliver responsive, high-quality support in a fast-paced environment.\n\n 1. Network & Systems Administration \n\n • Support and troubleshoot LAN/Wi-Fi networks, switches, routers, and connectivity.\n, • Administer Windows OS and Microsoft 365 environments.\n, • Ensure smooth operation of internal business systems and tools.\n\n 1. IT Security & Compliance \n\n • Implement and maintain IT security policies and controls.\n, • Support compliance with data protection standards (e.g. GDPR).\n, • Conduct system monitoring, access control, and routine security checks.\n\n 1. Internal Tools & Collaboration Systems \n\n • Administer and support internal collaboration tools (e.g. Lark or similar platforms).\n, • Manage user accounts, permissions, and configurations.\n, • Support rollout and optimisation of internal systems.\n\n 1. IT Asset & User Lifecycle Management \n\n • Manage IT assets (procurement, inventory, setup, lifecycle tracking).\n, • Handle employee onboarding and offboarding (device setup, account provisioning, access rights).\n, • Maintain standardised IT processes and documentation.\n\n \n Required Skills & Experience \n\n • 1-3 years’ experience in IT Infrastructure, IT Support, or Systems Administration.\n, • Strong hands-on experience across infrastructure and end-user support.\n, • Solid knowledge of Windows OS and Microsoft 365.\n, • Good understanding of networking fundamentals (LAN, Wi-Fi, switching, routing).\n, • Experience managing user lifecycle (onboarding/offboarding, device and account setup).\n, • Familiarity with IT security practices and compliance.\n, • Strong troubleshooting and problem-solving abilities.\n, • Fluency in Mandarin and English is essential.\n, • Practical, adaptable, and proactive with a “hands-on” mindset.\n, • Able to work under pressure, take ownership, and handle a wide range of tasks independently.\n\n \n Desirable Skills \n\n • Experience with collaboration or OA tools (e.g. Lark, Teams, Slack).\n, • Exposure to multi-site or international environments.\n, • Knowledge of enterprise systems (CRM, ERP, etc.).\n, • Relevant certifications (CompTIA, Microsoft, ITIL).\n\n \n \n \n \n