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The Clinical Standards Lead role will work closely with new and experienced Functional Assessors to provide supervision and feedback, utilising quality and productivity data to enable professional development in line with the Performance Excellence Framework. The successful applicant will also need to maintain their DWP approval by carrying out assessments to evaluate the overall functional effects of the Claimants health condition and or disability on their everyday life, following the PIP and/or WCA guidelines. Assessors will be expected to use DWP processes and systems and conduct high quality assessments in an empathetic and professional manner. Responsibilities: * Carry out regular 1:1 supervision, clinical observations, and dip tests/ live dip tests (audits), coaching HPs in line with defined Support Pathways based on quality performance related risk assessments. * Monitor trends and specific emerging issues that need to be addressed, delivering group quality improvement sessions where common issues are apparent. * Supervise the support pathways of Functional Assessors as defined within the Performance Excellence Framework, utilising clinical audit and quality outcomes with a view to achieving sustained quality improvement within the contract. * Carry out telephone, video and/ or face-to-face functional assessments to establish any functional restriction caused by a claimants health concern. Be the point of contact during the consultation stage for claimants with a wide range of health conditions and disabilities. * Obtain evidence from the claimant, using active listening and asking appropriate questions to establish any functional restriction. * Apply critical thinking and logical reasoning to produce accurate, and detailed reports, utilising DWP systems and processes. * Ensure that reports are completed to a high standard to achieve the required quality grades, including in relation to accurate spelling and grammar. * Support achievement of service delivery KPIs through provision of an effective and efficient Assessment Service. * Liaise with a range of clinical peers across the NHS and private healthcare sector, charities, and support organisations to obtain and evaluate evidence that assists in the production of detailed reports. * Proactively develop knowledge of health conditions through engaging with Continuous Professional Development (CPD) opportunities in line with professional registration and contractual requirements. * Undertake any training required to carry out Functional Assessor role e.g., Paper-based Reviews and initial Triage. Essential Criteria: * A minimum of 12 months experience as a DWP approved Functional Assessor, achieving consistently high-quality clinical audit outcomes. * Be HCPC / NMC/ GMC registered with no restrictions on practice. * Have a proven record of proactively engaging with relevant Continual Professional Development (CPD). * Broad-ranging clinical experience across a range on conditions, including working with adults. * Demonstrable knowledge of the clinical aspects and likely functional effects of a wide range of medical conditions, including skills in assessing people and the ability to perform a relevant examination. * Knowledge and skills in assessing people with conditions affecting mental health, intellectual and cognitive function including the ability to perform a relevant examination. * Ability to critically evaluate evidence and use logical reasoning to provide accurate evidence-based advice. * Have excellent interpersonal and written communication skills that include the ability to interact sensitively and appropriately, take a comprehensive, history; accurately recording clinical findings, producing succinct, accurate reports in Plain English, while utilising a questioning style that allows the Claimant to talk freely about their level of function. * Be able to take part in the continuous feedback cycle, including 360-degree feedback, and use this feedback to improve practice. * Efficient IT skills and an ability to type notes accurately whilst conducting assessments (30 words per minute minimum). * Ability to maintain a strong work ethic while working independently. * Ability and willingness to share clinical experience and knowledge to positive effect within a team. * Comfortable working to team and individual targets. * An eye for detail. * Driven and flexible. * Demonstrable ability to manage time effectively. Please note that we reserve the right to close this advert early should we receive a sufficient number of applications TPBN1_UKTJ

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required / occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership position managing a small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service queries requiring cross-team coordination Collate and submit performance data, including activity volumes, timelines, feedback, and outcomes Maintain internal dashboards and support reporting for governance and operational reviews Supervise and support the development of new Customer Services Advisors Contribute to SOPs, training materials, and process improvements Ensure all records meet confidentiality, data protection, and audit requirements Promote accessibility, inclusion, and service excellence across all interactions Experience & Skills Essential: Experience in service coordination, administration, or operational support Strong communication and interpersonal skills High attention to detail and ability to manage sensitive information Confident using digital systems and reporting tools Ability to lead by example and support others in a team environment Desirable: Familiarity with performance reporting, governance, or compliance frameworks Experience developing SOPs or training materials Education: GCSE or equivalent (preferred) This position is ideal for someone who enjoys working in a busy, collaborative environment where attention to detail, empathy, and problem-solving are highly valued. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. REF: DE26761 TPBN1_UKTJ

To manage departmental initiatives such as : talent development, continuous audit improvements leveraging technology, planning resources and dates of the annual audit plan, audit quality monitoring and improvement, risk alignment, audit efficiency monitoring and improvement. Design and oversee the e